IVY & NOELLE ロゴ
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IVY & NOELLE レビュー 15

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TrustScore 5段階評価の3

3.2

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企業情報

当該企業による記述

Ivy & Noelle is a UK-focused online fashion brand offering carefully selected women’s clothing designed for comfort, versatility, and everyday wear. We serve a growing customer base across the United Kingdom, with a strong focus on quality, consistency, and reliable service. We operate as a fully registered business and are committed to providing a secure and transparent shopping experience. All orders are processed through trusted payment providers, and we maintain clear communication with our customers throughout the order journey. Our customer support team is available to assist with any questions regarding products, sizing, or orders. We aim to respond promptly and resolve any issues efficiently and fairly. At Ivy & Noelle, we value long-term customer relationships and continuously work to improve both our products and service based on customer feedback.

連絡先

3.2

まあまあ

TrustScore 5段階評価の3

15件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 50％に回答しています

通常48時間以内に回答

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5つ星のうち1の評価

Do NOT buy from this company

This is the worst company. Do NOT buy from them. It is essentially a very expensive SHEIN.

Shipping took nearly 3 weeks (from China). When it arrived they had sent the wrong colour outfit (which was made from cheap horrible materials - not what it was advertised as) and the “Longchamp” bag that i’d ordered was very clearly not Longchamp and instead a cheap and tacky, knock-off I could’ve bought for £5 in Primark!

It has taken me 10 emails and I am still no further forward with useless customer service who informed me that I would have to pay to return the items, despite the company sending me the wrong items!!

This is the worst company ever.
Please do not buy anything from them.

2026年5月13日
自発的なレビュー
5つ星のうち1の評価

It’s a scam company

I received my order today after a long wait. The Longchamp bags were just cheap copies and the two leisure suit sets were like nylon and very poor quality. It came very badly packaged. all bundled up in a small grey plastic bag with tons of tape around it. I contacted them straight away to request a refund but was offered a 10% discount and told to keep the items. I refused and told them that I wouldn’t use or wear anything that had been delivered as it was nothing like the items I had ordered and I wanted a refund. They then came back offering a 15% discount. They clearly don’t want to refund you. The items were shipped from China and they have said that you need to return to an international address, China, I presume, and you pay for the postage.
I have been through this with another company and I never did get a refund. I am so annoyed with myself for being caught again but I really thought this was a genuine company. I will update if and when I get a refund. Please beware of companies like this they are not what they seem. The previous company I got caught by was Rosely London and they did exactly the same as this company has. These companies only post the advertisement on instagram for a short while and then it’s gone.

2026年5月19日
自発的なレビュー
5つ星のうち4の評価

Pleasantly Surpised

Ordered this not really knowing what to expect and honestly it's lovely. Really nice quality and came so nicely packaged with a little thank you card. Pleasantly surprised

2026年4月27日
自発的なレビュー
5つ星のうち4の評価

Fist time customer and the whole process was easy and delivery with ease

Customer support was very helpfull, thx Sophie. Good overall rating.

2026年5月6日
自発的なレビュー
IVY & NOELLE ロゴ

IVY & NOELLE からの回答

Hi,
Thank you so much for your wonderful review — this truly made our day! 🤍
We are so pleased to hear that your first experience with Ivy & Noelle was a smooth one and that Sophie was able to help you. We will make sure to pass on your kind words to her!
We hope you absolutely love your order and we look forward to welcoming you back soon.
Kind regards,
Team Ivy & Noelle 🤍

5つ星のうち1の評価

I brought an item on 1st May

I brought an item on 1st May, as yet this has not been delivered.
I was provided with an Evri tracking number, however Evri have not received the parcel.
The customer services team keep advising me they are investigating the issue and will not provide a refund.
I was dubious of using this online company which I saw on instagram, wish I had followed my gut feeling!

2026年5月13日
自発的なレビュー
IVY & NOELLE ロゴ

IVY & NOELLE からの回答

Hi,

Thank you for taking the time to share your feedback — we are truly sorry to hear that your order has not yet arrived and we completely understand your frustration.

We want to assure you that your order was processed and dispatched promptly, fully in line with our Shipping Policy. All tracking information was provided and our team has been actively working to investigate the delay on your behalf. Unfortunately, the recent UK bank holidays impacted courier processing times across the board, which is something outside of our control.

We sincerely apologise that this experience has left you feeling let down — that is never our intention. Every customer deserves to receive their order on time and we take this very seriously.

We are glad to share that our team is continuing to look into this and we are committed to finding the right resolution. We appreciate your patience and we hope to restore your confidence in us.

Kind regards,
Team Ivy & Noelle 🤍

5つ星のうち4の評価

Came up a little smaller than expected

Came up a little smaller than expected which was a shame as the design is gorgeous. Packaging was lovely and presentation was really nice with the product tag and card.

2026年5月11日
自発的なレビュー
IVY & NOELLE ロゴ

IVY & NOELLE からの回答

Hi Amanda,

Thank you so much for taking the time to leave a review — it really means a lot to us! 🤍
We are so happy to hear that you loved the design, the packaging and the presentation — we put a lot of love and care into every detail, from the branded packaging to the product tag and card, because we truly believe that the unboxing experience should feel just as special as the item itself.
We are sorry to hear the sizing came up a little smaller than expected. Our pieces are designed with a relaxed fit in mind and we always recommend checking the size guide on the product page or reaching out to us before ordering — we are always happy to help find the perfect fit for you personally!
If you would like to exchange for a larger size, please don't hesitate to get in touch at support@ivyandnoelle.com and we will do our very best to help.
We hope you give us another chance — we would love for you to find your perfect piece! 🤍

Kind regards,
Team Ivy & Noelle 🤍

5つ星のうち5の評価

Clear updates

Clear updates, Sophie was really helpfull thx love

2026年4月28日
自発的なレビュー
IVY & NOELLE ロゴ

IVY & NOELLE からの回答

Hi,
Thank you so much for your lovely review — this truly made our day! 🤍
We will absolutely pass your kind words on to Sophie — she will be thrilled to hear she made such a positive difference to your experience.
We hope to welcome you back to Ivy & Noelle very soon!
Kind regards,
Team Ivy & Noelle 🤍

5つ星のうち1の評価

Do not order from this company

Do not order from this company. The dress was hideous, nothing like the advert. Tacky material. And they offered me 10% refund - explaining that the track and trace cost of returning would be costly. Despite saying they are a UK based company the dress was sent from China and I’m expected to return to China!

2026年5月2日
自発的なレビュー
IVY & NOELLE ロゴ

IVY & NOELLE からの回答

Hi,
Thank you for your review — we are genuinely sorry to hear that you were disappointed with your order and we completely understand how frustrating this experience must have been.
We want to be transparent: as clearly stated in our shipping and returns policy at the time of purchase, our products are fulfilled and shipped internationally. We understand this can feel unexpected, and we apologise sincerely if this wasn't as clear as it should have been during your shopping experience.
Regarding the refund — the 10% we offered was intended as a goodwill gesture to save you the time, cost, and inconvenience of an international return. We never want our customers to feel out of pocket, and we are sorry this did not feel like a fair resolution to you.
We would genuinely love the opportunity to make this right. Please contact us directly at support@ivyandnoelle.com and our team will personally look into your case and find the best solution for you.
Kind regards,
Team Ivy & Noelle 🤍

5つ星のうち1の評価

AWFUL EXPERIENCE

AWFUL EXPERIENCE. Cheap quality, wrong colour , very badly made and the neck on the top wasn’t sewn right, nothing like the picture shown. Completely wrong material that was shown
DO NOT BUY FROM THIS COMPANY it deserves 0 stars

2026年5月7日
自発的なレビュー
IVY & NOELLE ロゴ

IVY & NOELLE からの回答

Hi,
Thank you for sharing your experience — we are truly sorry to hear that your order did not meet your expectations, and we completely understand how disappointing this must have been.
Quality and accuracy are things we take very seriously, and a manufacturing issue like an unsewn neckline is absolutely not the standard we hold ourselves to. We sincerely apologise that this happened and that your item did not arrive as described.
We would really like to look into this for you personally. Could you please reach out to us directly at support@ivyandnoelle.com with your order number and a few photos of the item? This allows us to:

Investigate the quality issue with our supplier immediately
Find the fairest and fastest resolution for you
Ensure this does not happen to any other customer

Your feedback — however difficult to read — genuinely helps us improve, and we do not take it lightly. We hope you will give us the chance to make this right.
Kind regards,
Team Ivy & Noelle 🤍

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