Ordered something from this site came not as described spoke to the company and they expect me to either just buy something else, which might not be as discribed either or send back at my costof £30 ï¿œ... ãã£ãšèŠã
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Just got fabulous new Orla waterproof coat. Perfect but a bit small - so maybe order one size larger than youâd expect. Great customer service though - couldnât have been more helpful. A very fast re... ãã£ãšèŠã
I ordered a few dresses which, when they arrived, were cheap and badly made. I asked them for return address etc, and they said I had to return them to China, which cost £35!! That was a year ago, st... ãã£ãšèŠã
The clothes received have no resemblance to the clothes ordered.....terrible quality and poorly made! Website gives confidence in a returns procedure but it doesn't result in a good experience. Expen... ãã£ãšèŠã
2.7
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Do not buy off this site.!
Do not buy off this site.!! I sent 2 outfits back .Tracked by Royal mail.cost me a lot of money.They had to be signed for when they arrived.And they said they would refund me. Boxing day they were sent back .!! .No explanation ..Awfull..
2025幎12æ26æ¥
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AVOID AVOID AVOID
AVOID AVOID AVOID. Legal proceedings now taken against them for continuing to bypass and ignore the consumer rights act. The most fraudulent company iv ever dealt with. Falsely advertised items and then send the worst quality items iv ever seen and then refuse to refund you.
Please DO NOT accept anything but a full refund from this sham company. They will try and claim you have to return items to china at your cost to try and ensure you accept a tiny discount to keep the item. Ignore this itâs all lies. They operate in the UK and therefore the consumer rights act applies. Itâs not difficult to learn your rights and this applies to EVERY COMPANY that sells items in the UK
Once I win the case il post on here again and if you are struggling to get money back il leave my contact details and tell you how to get a full refund. The quicker we shut down this disgraceful business the better.
I have also filed a case with trading standards for false advertisement of garments so will be interesting to see how far I get with
2026幎1æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Ivy Luna ããã®åç
Dear Glen,
Thank you for sharing your concerns. Weâre sorry to hear about this experience and appreciate the opportunity to clarify.
At Ivy Luna, we always offer a full refund as an option in accordance with consumer rights. We also offer a partial refund without requiring a return, to make the process easier for our customers. We do not refuse refunds, nor do we pressure customers into accepting alternatives.
If there has been any misunderstanding or an unresolved case, we kindly invite you to contact us directly so we can review it and ensure a fair solution.
Kind regards,
Team Ivy Luna
Smooth shopping experience from startâŠ
Smooth shopping experience from start to finish. No issues at all.
2025幎12æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Ivy Luna ããã®åç
Dear Ms London,
Thank you so much for your kind review! Weâre delighted to hear you had a smooth shopping experience from start to finish.
Kind regards,
Team Ivy Luna
Stay clear of this company.
Miss sold and they do not accept returns unless you pick up the full cost.
Items are poor quality, nothing like the pictures. Their customer service is poor and when complained, they haggle a discount on products I donât want.
Stay clear from company.
2025幎12æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Ivy Luna ããã®åç
Dear Ms. Morgan,
Thank you for sharing your feedback. Weâre truly sorry to hear that your experience did not meet expectations.
We would like to clarify that we have reached out via email and offered a solution to resolve this matter. Our intention is always to work together toward a fair and satisfactory outcome, and we remain available to assist further through our email correspondence.
Thank you for giving us the opportunity to address your concerns.
Kind regards,
Team Ivy Luna
I bought a dress that was the wrongâŠ
I bought a dress that was the wrong size and i asked to return the item to be exchanged. The Customer service was excellent and responded immediately and offered me a 100% Gift card to be used to replace the dress. Excellent service all round and the quality of the dress is very good.
2025幎12æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Ivy Luna ããã®åç
Hi,
Thank you so much for your kind review! Weâre delighted to hear that our customer service could assist you quickly and that youâre happy with the quality of the dress. Your kind words truly mean a lot to us.
We look forward to welcoming you again soon.
Kind regards,
Team Ivy Luna
Poor quality
Poor quality, says can return but return costs £30
2026幎1æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Ivy Luna ããã®åç
Dear Laura,
Thank you for letting us know. Weâre sorry to hear this. Weâd genuinely love to help you with a suitable solution. Please feel free to reply so we can look at the best way to assist you.
Kind regards,
Team Ivy Luna
If I could give zero stars I would
If I could give zero stars I would. The items look NOTHING as advertised. Different fabric, different style, different buttonsâŠ. Complete mis- selling at its finest.
Any positive reviews here must be from staff as the items received are awful.
I paid via PayPal and am currently negotiating a 50% return postage fee via them.
Ivy Luna offered me 60% back. If you can negotiate to get the 80% back Iâd take that and run.
Awful- awful- awful
2025幎12æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Ivy Luna ããã®åç
Dear Ms. Sands,
Thank you for your message. Weâd like to clarify that we have already offered a solution via email, as we truly want to help resolve this matter with you. We kindly invite you to check and reply to our email so we can move forward together.
Kind regards,
Team Ivy Luna
Nice product and excellent customerâŠ
Nice product and excellent customer service
2026幎1æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Ivy Luna ããã®åç
Dear Kate,
Thank you so much for this lovely review!
Weâre truly happy to hear that youâre pleased with both the product and our customer service.
Kind regards,
Team Ivy Luna
Christmas happy camper
I came across the IVY LUNA website n line and saw a dress for my wife which I knew she would love, so I ordered it and was so pleased I did as it was just how it was depicted in the online store
Prompt delivery and have to say very pleased. I have also shown this website to a couple of work colleagues who have also made use of the Christmas offers
Thank you and we shall look to use this site again as my wife has since found other items that she clearly must have
2025幎12æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Ivy Luna ããã®åç
Dear Justin,
Thank you so much for your wonderful review! Weâre delighted to hear that the dress was exactly as expected and that you were pleased with the delivery. It truly means a lot that you recommended Ivy Luna to others, weâd be happy to welcome you back anytime.
Kind regards,
Team Ivy Luna
Excellent customer service
The dress I ordered was not suitable for me but email communication was excellent, full refund against next purchase with no need to return., 5* customer service
2025幎12æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Ivy Luna ããã®åç
Dear Gillian,
Thank you so much for your kind words and for sharing your experience. Weâre truly glad to hear that our email communication and service met your expectations, even though the dress wasnât quite right for you. Your satisfaction means everything to us, and weâre always happy to help make things easy and enjoyable.
Kind regards,
Team Ivy Luna
Top quality
You wouldnât be disappointed in your item itâs top quality and out side the ukI you would get it within 2 weeks
2025幎12æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Ivy Luna ããã®åç
Dear Ms. Wooster,
Thank you so much for your wonderful review. Weâre delighted to hear youâre happy with the quality and the delivery time.
Kind regards,
Team Ivy Luna
you are unable to return the incorrectâŠ
you are unable to return the incorrect item unless you send it back to asia they refuse to refund you the money back and just supply a code that doesnât work donât waste your money on this company
2025幎12æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Ivy Luna ããã®åç
Dear Susan,
Thank you for sharing your feedback. Weâre truly sorry to hear about your frustration and would like to clarify that we have already offered you a solution via email. Our team did their best to assist and provide an appropriate resolution, and weâre always happy to continue helping if needed.
Please know that customer satisfaction is very important to us, and weâre here to support you further should you wish to reply to our email.
Kind regards,
Team Ivy Luna
Scam - poor quality you cant return
Scam. Just to warn everyone, the products look nothing like they advise. They do not have a physical store and the products are cheap 'temu' products not high quality. Yiu cant easily refund and thet will charge you £30 to return the awful qualuty items back to China
2025幎12æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Ivy Luna ããã®åç
Dear Ms. Webber,
Thank you for sharing your concerns. Weâre sorry to hear that you feel disappointed. As with your previous message, we would like to clarify that we have already offered a solution via email and did our best to assist you in resolving this matter.
We truly value our customers and are always open to continuing the conversation to find a suitable outcome. Please feel free to reply to our email so we can further support you.
Kind regards,
Team Ivy Luna
I received a beautiful dress forâŠ
I received a beautiful dress for Christmas which was the quality I expected, unfortunately a bit small but the team have been fast to respond and fix the issue and Iâm happy with the outcome. Thank you very much.
2025幎12æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Ivy Luna ããã®åç
Dear Ms. Hurkala,
Thank you so much for your kind message and for sharing your experience with us. Weâre truly delighted to hear that you loved the dress and that the quality met your expectations.
Weâre sorry to hear the fit wasnât quite right, but weâre very happy we could respond quickly and resolve this for you. Your satisfaction means so much to us, and weâre glad youâre pleased with the outcome.
Kind regards,
Team Ivy Luna
Great quality and good customer experience
The product ordered was great quality.
My queries have been answered swiftly and the team were extremely helpful.
I would shop here again.
2025幎12æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Ivy Luna ããã®åç
Dear Ms. Scammel.
Thank you so much for your lovely message. Weâre truly happy to hear that you were pleased with the quality of your order and that our team could assist you quickly and helpfully.
Providing both beautiful products and a smooth, caring customer experience is very important to us, so your kind words mean a great deal. Weâre delighted to know youâd shop with us again.
Kind regards,
Team Ivy Luna
I ordered two items
Iâm posting this review to share my honest experience. I was forced to give a five-star review in request to receiving the refund instructions I originally asked for. This is totally inappropriate and I think future customers should know what to expect from this company. They have denied me a refund or an exchange, lost my money!
2025幎12æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Ivy Luna ããã®åç
Dear Ms. Bhatti,
Thank you so much for taking the time to share your feedback. Weâre delighted to hear that youâre pleased with the quality, material, and stitching of your items.
Weâre very sorry that one item arrived in the wrong size and will need to be exchanged. Please rest assured, our team will be happy to assist you and make the exchange as smooth and quick as possible.
Kind regards,
Team Ivy Luna
Bought a "beautiful" dress from them
Bought a "beautiful" dress from them, delivery was quick, material was cheap, buttons and belt were different from the picture, the dress was poorly made, and there was a defective part on the hem. Currently waiting for a returns label so I can send it back and get my £45 minus the shipping back.
Stay away, overpriced Temu.
2025幎12æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Ivy Luna ããã®åç
Dear Sam,
Thank you for taking the time to share your experience. We are truly sorry to hear that the dress did not meet your expectations â this is certainly not the level of quality or care we strive to offer at Ivy Luna.
We would like to kindly clarify that we have already reached out to you via email and offered a suitable solution. Our team is actively assisting you to ensure this matter is resolved as smoothly and fairly as possible.
If you have any further questions or need additional support, please donât hesitate to reply to our email. Your feedback is greatly appreciated and helps us continue improving both our products and service.
Kind regards,
Team Ivy Luna
Excellent customer support
Excellent customer support. Had an issue with size and they promptly fixed the issue without any problem.
2025幎12æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Ivy Luna ããã®åç
Dear Ms. Dee,
Thank you so much for your lovely review!
Weâre delighted to hear that you had a positive experience with our customer support and that we could quickly resolve the sizing issue for you.
Kind regards,
Team Ivy Luna
Lovely product
The quality of the product is amazing and the customer service is impecable as well. I found the website clear and easy to use and it was easy to track my order the whole way through
2025幎12æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Ivy Luna ããã®åç
Dear Lena,
Thank you so much for your wonderful review.
Weâre delighted to hear that you love the quality of the product and had such a smooth experience with our customer service and website.
Kind regards,
Team Ivy Luna
Super helpful staff and so easy toâŠ
Super helpful staff and so easy to order the products are beautiful
2025幎12æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Ivy Luna ããã®åç
Dear Millie,
Thank you so much for your kind review!
Weâre delighted to hear that you found our team helpful and the ordering process easy, and that you love the beauty of our products.
Kind regards,
Team Ivy Luna
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