Hi, I tried to contact the customer service via email, since I need to amend the passenger's information, but I received no reply. I also tried calling the international numbers provided, but in vain.... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I have completely messed up my booking, my fault. But Sky-tours support team has been helpful beyond anything I have expected with fast replies and by correcting everything in the system so we can hav... もっと見る
企業が回答しました
I almost got a heartattack, because I saw all these negative reviews AFTER I paid for my tickets. BUT since my tickets are actually issued in like 15 mins, I feel I have to write this review down cus... もっと見る
企業が回答しました
Reviews all mentioned that its a scam. Despite their lack of promptness, dont worry too much. Spend more time worrying about your holiday itinerary. To put your worries at ease, you may want to go to... もっと見る
企業情報
当該企業による記述
HELLO! We are iWofly, an online flight booking site for travel enthusiasts, value seekers and destination hunters! With a team full of professional, playful and passionate practitioners, we are constantly perfecting our technologies and methods to make your online booking experience easier and faster. No matter your next destination is under the Arctic Sky or above the Tasman Sea, we are thrilled to be the portal to your extraordinary journeys! ✈️
連絡先
2F, 25-27F, 38 Wong Chuk Hang Road, Wong Chuk Hang, 999077, Hong Kong, 香港
- +852 3008 2037
- service@iwofly.com
- iwofly.com
3.3
まあまあ
167件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Cheap, fake , fraud site
it is very cheap and froud site , it deduct my amount without otp and give me a dummy ticket without PNR, no contact no. available and i placed another ticket and now i am seeing they deduct amount from my card. They do no sent any message and confirmation ticket. Very cheap system, purely fake and fraud. I am in loss of around 23500 INR. Will recommend not to use this site and i am regular customer i will give share our review on every site.
2024年4月7日
自発的なレビュー
iWofly からの回答
Dear Passenger,
If you have already booked a ticket, the system will automatically send an email notification confirming successful ticket issuance along with the ticket details.
In case you haven't received this email, please check your spam folder. Alternatively, you can reach out to our customer service department. We are available for inquiries through our online chat and email channels.
Rest assured, we strive to respond promptly to passenger inquiries during our service hours. You may also provide your booking number and send specific details to service@iwofly.com, and we will promptly assist you in resolving the issue.
Best Regards,
Customer Service Team
Flight change
Please kindly check your emails. I have sent a request to change a flight that has departed. I cannot see any link to make payment.
.
2024年3月12日
自発的なレビュー
iWofly からの回答
Dear Passenger,
Kindly be advised that upon receiving your inquiry, we will promptly verify any rescheduling needs you may have. If your ticket permits changes, we will confirm the rescheduling fee for the desired flight alteration. In the event that your ticket is non-modifiable, we will also provide pertinent details accordingly.
Should you not receive our response, please consider checking your spam folder for any relevant emails or feel free to reach out to us via our online chat service.
Sincerely,
Customer Service Team
waited 43 days refund still no result
I waited 43 days and still no result on my refund.
On December 20, iwofly agreed to my refund application and informed me that the refund would be completed within one month. One month and ten days later, I suddenly remembered this matter and sent them an email. They replied to me that their company’s financial department would review and refund me within three working days. I called them on the morning of the third working day and they told me that I could get a refund today, but as of this afternoon there was still no result.
First of all, if I didn’t mention this, would it mean that the money was pocketed by them? Because the airline returned the refund to them very early, but they were reluctant to return the money to me. I doubt them very much. It's like they do this on purpose. and their attitude is bad, sometime they won't reply your email.
2024年2月2日
自発的なレビュー
iWofly からの回答
Dear Passenger,
We sincerely apologize for the inconvenience you have experienced with your refund process. We understand that the extended delay and lack of communication have been frustrating for you, and we genuinely regret any dissatisfaction this has caused.
Please be assured that we take your concerns seriously, and we are actively investigating the delay in your refund.
We want to assure you that we are committed to resolving this matter promptly.
Regarding the timeliness of our responses that you mentioned, our working hours are from 9:00 to 18:00 Hong Kong/Singapore time. If your inquiries are submitted outside of these working hours, we will respond during the next business day.
Thank you for bringing this to our attention, and we are committed to making things right for you.
Sincerely,
Customer Service Team
Pricing
Pricing. 15% cheaper than everyone else and the ticket is real (flight from DEL to IAD)
One small negative is that they charged 10$ for an isle seat but I had to pay for isle seat again.
2024年1月3日
自発的なレビュー
iWofly からの回答
Dear Client,
Thank you for your feedback on our pricing. We're delighted to hear that our tickets are 15% cheaper than other options for the DEL to IAD flight. We apologize for the inconvenience regarding the charge for the aisle seat.
If it's convenient for you, we kindly request that you share your order number and provide details about the issue with us via email at service@iwofly.com. This will enable us to better assist you in addressing the concerns you've raised.
We appreciate your business and hope you have a pleasant journey.
Best regards,
Customer Service Team
It took almost 1 year to resolve the…
It took almost 1 year to resolve the issu but i kust iWofly team was so helpful and responsive all the time that it didn’t feel like that long
2023年12月21日
iWofly からの回答
Dear Client,
Thank you for taking the time to share your feedback. We truly appreciate your understanding throughout the resolution process. We are delighted to hear that our iWofly team was able to provide helpful and responsive assistance. Your patience has been invaluable to us, and we look forward to continuously improving our services.
Best regards,
Customer Service Team
Nope
Nope. Stay Away.
You will not be duly notified of any possible transaction fee for payment processing. You will be made solely responsible for any additional charges you never ever agreed to in advance. This is not the case for other agents which clearly, albeit not upfront, show exactly which amout of transaction fee will be added to the total end cost before payment.
2023年12月7日
自発的なレビュー
iWofly からの回答
Dear Client,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you may have experienced. We take your feedback seriously and are committed to addressing your concerns.
We regret any confusion regarding transaction fees. We appreciate your feedback on the transparency of our payment processing procedures. We do not impose transaction fees on users; however, due to variations in transaction processing fees set by different countries/regions and banks, if you have incurred any transaction fees, we recommend consulting your credit card issuing bank for more detailed information.
We value your business and would like the opportunity to make things right. Thank you for your understanding.
Best regards,
Customer Service Team
Wonderful experience
Dunno why so many one star ratings. Much cheaper than other agencies or even official website price. Ticket issued in 20 minutes after payment. Confirmed with airline and no problem at all. Wonderful, wonderful experience.
2023年10月24日
自発的なレビュー
iWofly からの回答
Dear Ocean,
Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our prices competitive and the ticketing process efficient. It's fantastic to know that your transaction was swift and hassle-free, with the added reassurance of confirmation from the airline.
We greatly appreciate your kind words and value your satisfaction. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We look forward to serving you again in the future.
Best regards,
Customer Service Team
not trust worthy company to deal with
it's a crap company
I bought my ticket from them which a specific carrier, and they have changed my flight carrier 2 hours before I fly when i asked them why they said it shared flight but when i paid for the ticket it wasn't shared, they lie a lot don't trust them or buy from them.
2023年10月13日
自発的なレビュー
iWofly からの回答
Dear Client,
We sincerely apologize for any inconvenience you've experienced, and we appreciate you bringing this matter to our attention. We understand the frustration that can arise from unexpected changes to flight details.
We regret any confusion regarding the carrier change. We intend to provide accurate and transparent information to our customers. We take your feedback seriously and would like to investigate this matter further.
We are currently in the process of upgrading our website, and the display of information related to code-shared flights is undergoing further enhancements. Our goal is to provide customers with accurate and reliable flight details, ensuring that you have comprehensive information about your itinerary when you travel. We appreciate your understanding and patience during this upgrade, and we are committed to improving your experience with us.
We value your trust and would like to work towards resolving this issue to your satisfaction. Thank you for your understanding.
Best regards,
Customer Service Team
Not refunding me after failed ticketing
I was notified that my booking (WF2306247XYTE) failed on 24 June, and iWofly promised to refund me. But it’s 2 August now and I haven’t received my refund!
2023年6月24日
自発的なレビュー
iWofly からの回答
Dear Passenger,
We sincerely apologize for any inconvenience you've experienced regarding the delay in your refund. Your concerns are important to us, and we regret any frustration this situation may have caused.
We would like to inform you that your refund (Booking Number: WF2306247XYTE) was successfully processed on August 9th.
If you have any further questions or require additional assistance, please feel free to reach out to our customer service team. We appreciate your understanding and patience in this matter.
Best regards,
Customer Service Team
iWofly からの回答
Dear John,
Thank you so much for your positive feedback! We're delighted to hear that you find our website great and appreciate your kind words. If you have any suggestions or if there's anything specific you enjoyed about the site, please feel free to share. We appreciate your input and look forward to serving you even better in the future.
Best regards,
Customer Service Team
Hi pls help me to refund my ticket…
Hi pls help me to refund my ticket yesterday I didn't treval PNR number is FMFJHT
2023年6月15日
自発的なレビュー
iWofly からの回答
Dear Client,
We sincerely apologize for not responding to your concerns promptly.
To assist you with the request for your ticket (PNR: FMFJHT), we kindly ask you to contact us via email at service@iwofly.com. Our dedicated team will promptly address your inquiry and provide the necessary assistance.
Once again, we apologize for any delay and appreciate your understanding. Please feel free to reach out if you have any further questions or concerns.
Best regards,
Customer Service Team
Long Ticketing
Hallo iwofly , this i s wlready 24 hours since last status ticketing . Please check my order number, i ll change my score after my ticket release thanks
WF230609UNEDW
2023年6月9日
自発的なレビュー
iWofly からの回答
Dear Ganda,
We sincerely appreciate your patience and apologize for any inconvenience caused by the delay in updating your ticket status. We're pleased to inform you that your ticket has been successfully issued, and we have sent the airline itinerary to your email address.
If you have any further questions or require additional assistance, please feel free to reach out. We value your feedback and look forward to improving your experience with us.
Thank you for your understanding.
Kind regards,
Customer Service Team
Stay away from this website_No refund after double payment
This company made me pay 2x for my luggage fee and did not refund, despite several promises and reminder.
order WF230225JSEUB
STILL WAITING FOR A REACTION AFTER MORE THAN 3 MONTHS
2023年3月2日
自発的なレビュー
iWofly からの回答
Dear Klant，we're sorry to bring you a bad experience. We didn't find any related orders through your name. Please provide the order number.
We will check whether you have been charged twice for your luggage. If so, we will immediately refund you.
Ok with 2 hrs waiting time
I paid the amount and the status showed ticketing, I write to customer support & received a copy over email. Some glitches but finally ok, chat function on the website not working. i read lots of negative comments here, but my experience is good.
2023年5月19日
自発的なレビュー
iWofly からの回答
Dear Mr. Lohiya,
Thank you for sharing your experience with us. We appreciate your feedback and are pleased to hear that despite encountering some glitches, your overall experience has been positive.
We apologize for any inconvenience caused by the issues you faced, especially with the non-functional chat function. We want to assure you that we are actively working to improve our response times and enhance the booking process to provide a smoother experience for our customers.
Your feedback is valuable, and we are grateful for your understanding. If you have any further suggestions or if there's anything else we can assist you with, please feel free to let us know.
Best regards,
Customer Service Team
Stay away from this website
Stay away from this website. It is totally misleading and if you make a mistake because they try and put out information you think is correct, they won't acknowledge. Please stay far away
2023年5月15日
自発的なレビュー
iWofly からの回答
Dear Jenny，we're sorry to bring you a bad experience.
Please provide your order number, and we will help you verify your refund status. The refund does have a cycle, usually about 1 month. We need to transfer the money to you after receiving your refund. We're sorry for this, but you can also choose to refund your Voucher.
iWofly からの回答
Dear Client,
We appreciate your feedback, and we're sorry to hear that your experience was less than satisfactory. We apologize for any inconvenience you may have encountered.
To better assist you and address any concerns you may have, could you please provide us with your order number or additional details related to your experience? We are committed to resolving any issues you may have encountered.
Thank you for bringing this to our attention, and we look forward to the opportunity to improve your experience.
Best regards,
Customer Service Team
Very bad service
Very bad service
I was told they will refund me few days ago
Later few days
Now they told me not refundable
So who is scamming who
U should ban this iwofly scammer here ok
I believe I’m the the only one here got scammed
So why still let this company to scam so many peoples here in
Now also no flights tickets to check
Then say cannot refund
2023年4月5日
自発的なレビュー
iWofly からの回答
Dear Ken Ho,
We sincerely apologize for any confusion or frustration you've experienced regarding the refund process. We understand the importance of clear communication and transparency.
Our team is actively working to resolve the issue and improve our communication processes. If you could provide us with your order number or any additional details, we will expedite the resolution and ensure you receive the assistance you need.
We appreciate your patience and understanding, and we are committed to addressing your concerns promptly.
Best regards,
Customer Service Team
Iwolfy is the worst website you can…
Iwolfy is the worst website you can book on. I made two booking. One which I canceled and they promised to refund me the money from February, but didn't. The other they canceled the ticket an hour before the trip (thank goodness I made another booking though another platform). They promised to refund the canceled booking, but then made an excuse of he name being wrong and it isn't. They scammed for around 2000 dollars.
2023年2月15日
自発的なレビュー
iWofly からの回答
Dear Saleh Alfedaghi,
We sincerely apologize for the inconvenience and frustration you've encountered with our service. Your feedback is of great concern to us, and we deeply regret any delay in the refund process and the issues you faced with the bookings.
If you could provide us with the order numbers or any additional details, it would greatly assist our team in expediting the resolution.
We understand the importance of transparent and reliable service, and we are committed to addressing your concerns and ensuring a positive resolution.
Thank you for bringing this to our attention, and we appreciate your understanding during this process.
Best regards,
Customer Service Team
SCAMMERS
SCAMMERS
can not get refund from them for cancelled flight for over 6 months!!
WF220909URORZ12
2023年3月16日
自発的なレビュー
iWofly からの回答
Dear Client,
We sincerely apologize for any inconvenience you've experienced, and we understand your frustration regarding the refund for your canceled flight (Booking Number: WF220909URORZ12). Due to the impact of the pandemic, refund processing times with airlines may be longer than usual.
We would like to assure you that your refund was successfully processed on May 17th. We understand the importance of timely resolutions and apologize for any delay you may have encountered.
If you have any further questions or concerns, please feel free to reach out to our customer service team. We appreciate your understanding during these challenging times.
Best regards,
Customer Service Team
High level, of service.
2023年2月5日
自発的なレビュー
iWofly からの回答
Dear Client,
Thank you very much for your positive feedback! We truly appreciate your kind words about the high level of service. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We are committed to continually enhancing your experience with us.
Best regards,
Customer Service Team
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企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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