Jack Hafford レビュー 129

I've been reading a lot of the reviews and WOW/Ouch. Can't say that I had a bad experience because I like the shoes I bought. I never had a pair of wing tip high top shoes, very glad I bought them though, there comfortable and quite stylish to say the least. Overall I'm satisfied with the purchase I made, so much that I'll be making another purchase! Thanks Jack Hafford for a great buying experience, I appreciate it greatly....!!

Absolutely horrible service. After I received the item and it was too big, I then emailed 6+ times asking for a return address to return item for a refund I was told:

Normally, our return process involves sending the item back to our return center for inspection before any refund can be issued.
In this case, the return would need to be sent to our Turkish address, as that is where our main return facility is located. Most of our customers are based in the EU, which is why returns are processed there.

The item would need to be in its original condition, with tags attached and in its original packaging. Once we receive and verify it, the refund is processed back to your original payment method within 10 business days. Please note that customers are responsible for the return shipping cost, and due to the distance and package weight, international shipping to Turkey can sometimes be quite expensive.

Given the potential shipping costs involved, we’d like to make things easier for you by offering an alternative option:

Instead of going through the full return process, we can issue a 20% refund immediately back to your original payment method. You won’t need to ship anything back, cover any shipping costs, or wait for a return inspection.

You can simply keep the item, donate it, or gift it to a friend or family member—whichever you prefer. In many cases, this ends up being more cost-effective than paying for international return shipping, and we’re happy to take the loss on our side to help make this situation smoother for you. Please let us know which option you’d like to proceed with, and we’ll take care of it right away.

On a $42 purchase I got an $8 refund.

The item was as described. Beautiful colors. I might have done better by sizing up. Item made in China so the Large was a little small. It fit well in all the right places. I would buy again from Jack Hafford. I may either size up and/ or get more details about the item to make sure it fits. Luckily, the item fits just fine.

Don't order from this company, their customer service is useless. They lost my order and refuse to replace it. Their shipper delivered it to the wrong address, but they do not want to accept responsibility... BUYER BEWARE!

Terrible. Bought after hours 72 sunglasses. Super cheap feeling. Very light weight plastic. I’ve bought better cheap sunglasses for one third the price from Amazon. Wildly overpriced for what the product is. Shipped directly from china, took a while to arrive. Garbage all around

I ordered 2 jackets made of genuine leather but they sent me artificial leather, the size on one jacket was simply cut off. Delivery was more than 3 weeks, although it was stated that it would take a few days. The things are sewn incorrectly, the waist is in the wrong place. In general, the quality is very poor and does not match the description and photo on the website. No one responds to my emails about returning the goods and money. Never buy from this online store.

The watch is understated and stylish. It pairs well with any outfit and feels comfortable all day. A great everyday accessory.

These boots have a strong build and good grip. They’re comfortable and stylish at the same time. Very reliable

WARNING. DO NOT SHOP HERE. I PURCHASED THEIR ONE LINEN TSHIRT AND ITS THE WORST QUALITY IVE EVER SEEN. THEIR CUSTOMER SUPPORT IS HESITANT ON ADDRESSING THE ISSUE. DO NOT SHOP HERE FIND A BETTER WEBSITE

The representative was politely rude. And has cut of responses. It seems garments come out of Ireland but are made in China with Chinese writing tags. Nothing in English regarding care and materials. Returns are sent through Turkey and Greece. She said keep it. And give it someone else. Or take a 20 percent credit.
Here is the correspondence
Hi Darren D,

Thank you so much for getting back to us. We kindly understand and you can return the order for full refund.

Normally, our return process involves sending the item back to our return center for inspection before any refund can be issued. In this case, the return would need to be sent to our Turkish address, as that is where our main return facility is located. Most of our customers are based in the EU, which is why returns are processed there. The item would need to be in its original condition, with tags attached and in its original packaging.

Once we receive and verify it, the refund is processed back to your original payment method within 10 business days. Please note that customers are responsible for the return shipping cost, and due to the distance and package weight, international shipping to Turkey can sometimes be quite expensive.

Given the potential shipping costs involved, we’d like to make things easier for you by offering an alternative option: Instead of going through the full return process, we can issue a 20% refund immediately back to your original payment method. You won’t need to ship anything back, cover any shipping costs, or wait for a return inspection. You can simply keep the item, donate it, or gift it to a friend or family member—whichever you prefer.

In many cases, this ends up being more cost-effective than paying for international return shipping, and we’re happy to take the loss on our side to help make this situation smoother for you. Please let us know which option you’d like to proceed with, and we’ll take care of it right away.

Kind regards,
Jessica
Jack Hafford Customer Support
26858:3948896

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Great product… Great delivery time… And great quality product

Be warned!!! Do not order anything from this company. I ordered two pairs of shorts and when they arrived I tried them on to make sure they fit. When I tried to button them the button hole was too small and they could not be buttoned. When I tried to return them I was told that I should keep them and I would receive store credit. I was not comfortable ordering anything else due to poor workmanship. Then I was told if I wanted a refund I needed to return the to Turkey, yes Turkey, to get credit. They mentioned it would be cheaper to keep them and use store credit minus 20%. This company has no idea what customer service is. For being a so called premium vendor they have a lot to learn.

I ordered a pair of shoes that were clearly shown in the ad. I picked a color that I wanted. I paid this company for their shoes. I waited closer ha ha ha 4 to 5 weeks to receive the shoes. The shoes I receive we’re not even close to the picture or descriptions the shoes I receive are basically shoes the prison will give the prisoners they were so cheaply made they were a piece of garbage I’ve never ever been so deceived by a company in my entire life they are a fraud anybody to put some on there Pinterest and I pay for using PayPal both of these platforms need to reevaluate doing business with this company because quit they are a fraud

Shipped items in different sizes from completely different brand

Glasses arrived damaged and I have called ALL of the numbers available on the website, and emailed as well as used their form to no avail. This company is FRAUDULENT!

Good merchandise and fair price, but delivery was very slow and poor communication.

I ordered the black leather cedrus boots and they are amazing! The size didn't fit and I needed to go down one size and the customer service was 10 outta 10 in my books. They've gained a new repeat customer with me.

Do not waste your money on this company. The description on the clothing are misrepresented. The skirt and coat that I purchased that was supposedly lambskin was most definitely not! The hem on the skirt is crooked and the clothes were folded and bunched so tightly, they're badly wrinkled. The delivery on the clothing took a very long time as well, and I am extremely disappointed. I will NEVER order from this company again. It's a company somewhere in China with a fake website, please, please heed my advice, don't spend one penny at this company, complete scam! I want to return my items for a refund but it took over a month to get it, who knows how long a refund will take??? Learn from my mistake, RUN from this website!

shipping took a very long time and I was really excited about products. I got a black sweater and a fleece jacket. the jacket has held up pretty good and is comfy, but the zipper is just terrible. the sweater is a totally different story because it sucks. it blobs up and is terrible quality