Jacobs & Dalton レビュー 330

Jacobs & Dalton からの回答

2025年11月10日

Thank you so much for your review! We’re delighted to hear the sheepskin pads are adding a touch of luxury to your dining bench, that cosy texture makes such a difference, doesn’t it? 🐑✨

We really appreciate you choosing our small Yorkshire business 🤍 If you ever share a photo, we’d absolutely love to see it!

Jacobs & Dalton からの回答

2025年11月10日

Thank you so much for your lovely review! We’re thrilled to hear your boots arrived quickly and that you’re happy with the quality, that means the world to our small team here in Yorkshire 🐑✨

We love being able to offer beautiful, long-lasting sheepskin without the big-brand price tag, so your feedback honestly made our day.

We’d be delighted to welcome you back again whenever you’re ready for your next cosy pair 🤍

Jacobs & Dalton からの回答

2025年11月10日

Thank you so much for your lovely review! We’re so glad to hear everything arrived smoothly and that you’re loving your clogs, the fit, the colour, the quality, all just right 🐑✨
Your support means so much to our small Yorkshire team. Enjoy the cosy comfort! 🤍

Jacobs & Dalton からの回答

2025年11月10日

Thank you so much for your lovely review! We’re really happy to hear you’re pleased with both the quality and the service. It means the world to our small Yorkshire team 🐑✨
We’d be delighted to welcome you back again whenever you’re ready for something cosy 🤍

Jacobs & Dalton からの回答

2025年11月10日

Thank you so much for your lovely review! We’re so pleased to hear the slippers were just what your wife was hoping for 🤍
It means a lot to us that you’ve chosen to support our little Yorkshire company, and we’re thrilled to know the quality and craftsmanship hit the mark.

Wishing her many cosy days ahead 🐑✨

Jacobs & Dalton からの回答

2025年11月10日

Thank you so much for this amazing review, it absolutely made our day! 🥰
We’re so happy to hear you’re loving your boots (all four pairs! 😍) and that they’re keeping you cosy. We take a lot of pride in offering high quality without the big-brand price tag, so your feedback means the world to us.

Thank you for supporting our little Yorkshire business 🤍
We’ll always be here when you’re ready for pair number five! 😉🐑✨

Jacobs & Dalton からの回答

2025年11月7日

Thank you so much for taking the time to share your feedback, we’re really sorry to hear that your boots weren’t the right fit for you. Comfort and quality are at the heart of what we do, so it’s important to us that you feel heard.

To clarify, our sheepskin is sourced here in the UK from certified suppliers. A portion of our products are then handcrafted at specialist partner facilities overseas. This allows us to maintain both the craftsmanship standards we’re known for and an affordable price point, without compromising the quality of the sheepskin itself.

We choose to package our footwear in reusable fabric bags as a more sustainable alternative to disposable shoe boxes, but we completely understand that preferences vary.

Regarding the fit: our classic sheepskin boots are designed with a soft, natural footbed that molds to your feet over time. However, every foot is different, and it sounds like this particular style wasn’t the best match for your needs. We appreciate you sharing this, as it helps us improve our product guidance.

On returns, we currently don’t offer prepaid labels unless there is a fault, though we do refund your original shipping cost along with the products you return which we believe is more than fair.

We’d really like the chance to make this right, whether that means helping you find a style with more structure, or ensuring your refund is processed smoothly. I see in our email communication you have opted to return the shoes for a refund, which I will make sure is done as soon as your return arrives safely. 🤍

Thank you again for your honest review, we truly appreciate it.

Kind regards,
Jacobs & Dalton Team 🐑 ✨

Jacobs & Dalton からの回答

2025年11月6日

Thank you so much, Eve! We truly appreciate your continued support, it means more than you know 🤍 Enjoy your new items!

Jacobs & Dalton からの回答

2025年11月5日

Thank you so much for your lovely review 🤍
We’re so happy to hear you’ve had a great experience with us, swift delivery and quality are things we really pride ourselves on.

It means the world to our small Yorkshire team to know you’ll be back. We’ll look forward to welcoming you again soon 🐑✨

Jacobs & Dalton からの回答

2025年11月5日

Thank you so much for your continued support 🤍
We’re absolutely delighted to hear these are now your third pair! They really are perfect for keeping cosy in a chilly home, that sheepskin warmth is hard to beat.

It means the world to our small Yorkshire team to have customers return to us again and again. Thank you for being here 🐑✨

Jacobs & Dalton からの回答

2025年11月4日

Thank you so much for your lovely review! We’re thrilled to hear the boots are a perfect fit and that you’re enjoying the cosy sheepskin lining, that’s exactly what we love them for too 🤍
It’s wonderful to know the ordering and delivery experience felt smooth and that the packaging reflected the care we put into our products. Your recommendation truly means the world to our small Yorkshire team.
Wishing you many warm and comfy steps ahead! 🐑✨

Jacobs & Dalton からの回答

2025年11月3日

Oh we know that story all too well! 😄 The moment a sheepskin enters the house, pets immediately claim it as their throne. So glad you’re happy with your boots and rug, thank you for your lovely review 🤍

Jacobs & Dalton からの回答

2025年11月3日

Thank you so much for your lovely review! We’re so glad to hear you’re happy with the slippers and that delivery was nice and quick 🤍 Enjoy every cosy step!

Jacobs & Dalton からの回答

2025年11月3日

Thank you so much for this lovely review! We’re thrilled you’re enjoying your clogs — especially the cosy sheepskin and generous soles 🤍 And we’re so glad the packaging added to the experience too. Your support truly means the world to our small team.

Jacobs & Dalton からの回答

2025年11月3日

Hi there,

Thank you so much for taking the time to share your feedback. I’m really sorry to hear that the fit of the men’s slippers wasn’t quite right, we know how disappointing that can be, especially when you’ve previously been happy with our products.

I’ve taken a look in our system and can’t see a return request linked to your email just yet. When you get a moment, would you be able to let us know that you’ll be sending them back? Once the slippers arrive with us, we’ll process your refund straight away, and the funds will reflect in your account within 3–5 working days.

If you’d like to try a different style or need help with sizing in future, we’re always more than happy to assist 🤍

Kind regards,

Jacobs & Dalton からの回答

2025年11月3日

Thank you so much for your lovely review 🤍
We’re truly delighted to hear that you’re enjoying the comfort and quality of your pieces, that means everything to us. We take a lot of care in ensuring our products feel as good as they look, and it's wonderful to know our customer service made your experience even smoother.

If there’s ever anything else we can help with, we’re always here 🐑✨

Jacobs & Dalton からの回答

2025年11月3日

Thank you so much for your lovely review 🤍
We’re so glad to hear you’ve had a great experience with us, and yes, we agree, a little special offer every now and then is always a treat! Our team is always here if you ever need help or advice, so please don’t hesitate to reach out.

We appreciate your support more than you know 🐑✨

Jacobs & Dalton からの回答

2025年11月3日

Thank you so much for your lovely review 🤍
We’re so pleased to hear your order arrived quickly and that you’re enjoying your new boots, comfort is what it’s all about!

Your support means the world to our little Yorkshire team, and we’d be delighted to welcome you back again soon 🐑✨

Jacobs & Dalton からの回答

2025年11月3日

Thank you so much for your review 🤍
We’re really glad to hear you’ve found the quality and value to be spot on, we put a lot of care into making sure our products are beautifully made and fairly priced.

Your support means the world to us 🐑✨

Jacobs & Dalton からの回答

2025年11月3日

Thank you so much for taking the time to leave a review 🤍
We’re delighted to hear this is your second pair with us, that really means a lot! And yes, the shoe bags are perfect for storing or travelling with your boots 🐑✨

Regarding the fit, natural sheepskin can vary slightly in density from batch to batch, which may be why this pair feels a touch looser at first. The good news is that the fibres tend to settle and mould beautifully to your feet with wear, so they should feel even more snug and cosy over time.

We’re really grateful for your continued support, it truly keeps our small team going. Thank you again 🤍