Jacuzzi® - Manchester レビュー 

194
TrustScore 5段階評価の5

4.8

Jacuzzi Hot Tub Centre Manchester, Bents Garden & Home Centre, Warrington Road, Glazebury, WA3 5NT Warrington, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We have had our hot tub for about a month now from Jacuzzi Manchester and we are thrilled with it. Paul and Steve have been fantastic from the first time we visited their sales area in Bents Ga... もっと見る

5つ星のうち5の評価

I recently bought a tub from Jacuzzi at Bents. Paul was the team member that dealt with myself and my partner . He was very pleasant and professional and made us both feel at ease . The tub is now i... もっと見る

5つ星のうち5の評価

We have just bought a Jacuzzi from the Manchester branch . The sales team we spoke to Mark and Steve were excellent helping us with everything we needed. We met their mechanic while we were there b... もっと見る

5つ星のうち3の評価

I couldn’t fault the installation team as they have done an excellent job, however when the hot tub was unpacked there was an issue with the support arms that support the lid. Two of the same had bee... もっと見る

企業が回答しました


企業情報

  1. 風呂桶店
  2. サウナ専門店

当該企業による記述

The Jacuzzi® Manchester showroom is the perfect place to experience the quality & exclusivity of this world famous brand. We not only take pride in being one of only four official own stores in the UK, we have enormous pride in making our customers lifestyles a real pleasure. From an initial phone call or showroom visit through to installation and aftercare, we bring over 40 years combined experience to every purchase.

Industry-Leading Hydrotherapy

当該企業による記述

Jacuzzi Aquilibrium®
Featuring our Jacuzzi® Exclusive patented Aqualibrium® System and PowerPro® jets with industry first Infrared and Red Light therapy, Jacuzzi® sets the standard by which all hydrotherapy is measured. Only 65 years of innovation and over 700 patents can create a hydrotherapy experience that redefines relaxation and rejuvenation for which Jacuzzi® is globally renowned. Learn more at Jacuzzi.com

Industry Leading Manufacturer Warranty

Up to 10 years manufacturing warranty

Up to 10 years manufacturing warranty
Jacuzzi® is committed to design and manufacturing excellence and as such, our products are backed by a comprehensive parts and labour warranty, ensuring you can enjoy your investment with confidence.

Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com

Looking for your warranty card? You can download your product warranty card here.

連絡先

  • Jacuzzi Hot Tub Centre Manchester, Bents Garden & Home Centre, Warrington Road, Glazebury, WA3 5NT, Warrington, 英国

  • 01942 269633

4.8

優良

TrustScore 5段階評価の5

194件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 66%に回答しています

通常1カ月以内に回答

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(194)

過去12か月のレビュー数: 99

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Wonderful experience

Steve made the whole process of choosing a hot tub, very easy for me. He was knowledgeable, friendly and polite throughout and I would recommend him to anyone.
Thanks, Steve.

2023年4月19日
自発的なレビュー
Jacuzzi® - Manchester ロゴ

Jacuzzi® - Manchester からの回答

Dear Mr Stuckey,

Thank you for sharing your thoughts on your in-store experience with us! It's great to hear, and I will be sure to pass your feedback on to Steve and the team.

Kind Regards
Jacuzzi Customer Care Team

5つ星のうち5の評価

great service

Bought our Jacuzzi 315 tub in 2021 from Bents Jacuzzi Manchester. Steve and the staff were so helpful an knowledgeable in helping us make our choice of tubs. Since then I have visited several times to get advise and chemicals for my tub, and always my wife and myself are greeted warmly and given friendly expert information. Just like to say thank you for your continuing professionalism and help. Ian & Jackie Dobbins

2023年1月12日
自発的なレビュー
Jacuzzi® - Manchester ロゴ

Jacuzzi® - Manchester からの回答

Hi Ian and Jackie

Thank you for your kind review! We're delighted to hear that you have had such a consistently great experience with the team at Jacuzzi Manchester, and that you're loving your J315. 😊

Kind Regards
Jacuzzi Customer Care Team

5つ星のうち5の評価

Buying a hot tub go and see Mark or work colleagues

Myself and partner only went in to buy plants, but ended up looking at hot tubs at Jacuzzi in bents garden centre in
Manchester in June 2022, we spoke to Mark who from the start told us what we needed to know about this particular hot tub needless to say we bought one, process was smooth and delivered exactly how was said,we're in it most weekends now, I've been over a few months now since and nothing is a problem to explain what's what, I've been to see Mark and his work colleagues today jan 2023 for a bit of advice and they couldn't of been anymore helpfull, if your thinking of getting a hot tub call into bents go see Mark or his colleagues and they will make sure you get the best deal, definitely 10/10 for service

2023年1月8日
自発的なレビュー
Jacuzzi® - Manchester ロゴ

Jacuzzi® - Manchester からの回答

Hi Eric

Wow! Thank you for taking the time to leave us such a detailed 5-star review, we were blown away by it! We're thrilled to hear that you've had such a wonderful experience with the team at Jacuzzi Manchester and that you're enjoying your hot tub on the weekends. 😊

Kind Regards
Jacuzzi Customer Care Team

5つ星のうち5の評価

Brilliant from start to finnish

Brilliant from start to finnish. From choosing the tub and help with finance options, it was all smoothly done. Even called with questions after installation and offered gate advice.

2022年11月15日
自発的なレビュー
Jacuzzi® - Manchester ロゴ

Jacuzzi® - Manchester からの回答

Hi Toni

Thank you for your feedback, we're delighted to hear that the team at Jacuzzi Manchester were so helpful. Please don't hesitate to contact us should you have any questions.

Kind Regards
Jacuzzi Customer Care Team

5つ星のうち5の評価

Buy a Jacuzzi it’s worth it!

Phil the sales man was really helpful, knew everything about the products and helped me make an informed choice, he was approachable and polite. Not pushy at all.
The aftersales team were equally excellent and ensured we got our Jacuzzi on schedule a week before Christmas and one delivery was cancelled as it was too windy to crane lift. The Jacuzzi was set up and warmed up just in time for Christmas Eve. The whole process was easy and stress free. The aftercare has been great anytime I’ve had a question they have been really helpful

2021年12月23日
自発的なレビュー
5つ星のうち5の評価

Staff at jacuzzi ( Bents venue) were…

Staff at jacuzzi ( Bents venue) were lovely friendly and knowlegable and very helpful .
The sales area was well displayed and the variety of jacuzzi on display was a great example of what would fit in a home outdoor environment.

2022年9月30日
Jacuzzi® - Manchester ロゴ

Jacuzzi® - Manchester からの回答

Thank you for your review, we're so pleased to hear that you enjoyed your visit to Jacuzzi Manchester and that the staff were helpful! 😊

Kind Regards
Jacuzzi Customer Care Team

5つ星のうち5の評価

I bought a Jacuzzi 435 from Mark and…

I bought a Jacuzzi 435 from Mark and Steve. They have been nothing but superb in the six months post then with all the questions I had regarding chemicals etc. it’s not as nearly as complicated as I thought, but Mark has been very patient with me throughout. I couldn’t fault them and would highly recommend them if you are looking to buy one ! Thanks

2022年5月31日
自発的なレビュー
5つ星のうち5の評価

Excellent After Sales Service!

We love our Jacuzzi J575 but having had it for only a few months we had a few questions. We've called into the showroom at Bents twice and the guys there were extremely helpful on both occasions. They were happy to demonstrate as well as explaining what products we didn't need, so no hard sell.
We would recommend without hesitation.

2022年11月27日
自発的なレビュー
5つ星のうち5の評価

Fantastic experience, brilliant team!

Fantastic buying experience from a brilliant team, in particular Steve Butler was incredibly helpful and spent a lot of time talking through various options etc.
Another mention to Anne-Marie for all of her help as well.
Would recommend speaking to these guys before anyone else if you are looking for a hot tub.

2022年11月14日
自発的なレビュー
Jacuzzi® - Manchester ロゴ

Jacuzzi® - Manchester からの回答

Dear Gareth

Thank you for your 5-star review! We're so pleased to hear that you've had such a pleasant experience with the team at Jacuzzi Manchester. 😊

Kind Regards
Jacuzzi Customer Care Team

5つ星のうち5の評価

Steve Butler

It was a huge decision for us buying a Jacuzzi but Steve Butler was very patient with us . We probably asked the same questions time and time again . Steve certainly knows his products and has been and still is very helpful. Great company to deal with .

2022年9月2日
自発的なレビュー
5つ星のうち5の評価

Fantastic service and after sales care

Fantastic service and after sales care. We ordered our Jacuzzi 335 through Steve Butler at Bents Garden Centre, who couldn’t have been more helpful in helping us decide, without pressuring us. Since taking delivery in March this year, Steve is always super helpful in advising us on chemical set-up and water changes etc. Highly recommended.

2022年11月18日
自発的なレビュー
5つ星のうち5の評価

Thanks Jacuzzi!

Bought our Jacuzzi 5 years ago and can honestly say that the whole experience of buying the hot tub and equally important after care service has been excellent. Steve and Phil are professional, knowledgeable and always happy to help when we pop in for in for supplies. Thanks Jacuzzi!

2022年11月5日
自発的なレビュー
Jacuzzi® - Manchester ロゴ

Jacuzzi® - Manchester からの回答

Dear Mrs Harrop

Thank you for your 5-star review! We're so pleased to hear that you've had such a pleasant experience with the team at Jacuzzi Manchester and that you're loving your hot tub. 😊

Kind Regards
Jacuzzi Customer Care Team

5つ星のうち5の評価

Wished we had done this years ago.

We finally treated ourselves to a jacuzzi and can honestly say our purchase and after sales care has been outstanding. The team are so friendly Mark, Steve and Phil have been so helpful. We have had all questions answered, tips on cleaning and aftercare. Brilliant advice on the correct products to use. You don’t feel rushed when they explain things and when we initially bought our jacuzzi there was no hard sell. The running cost have worked out almost exactly to their estimate. Describing in 3 words I’d say. Professional, Trust and quality.

2022年11月5日
自発的なレビュー
Jacuzzi® - Manchester ロゴ

Jacuzzi® - Manchester からの回答

Hi Olivia

Thank you for your feedback and taking the time to leave us an amazing review! We're so glad to hear that the team at Jacuzzi Manchester have been so helpful and that you had a great experience with them. We hope you are enjoying the benefits of your new hot tub. We are always here if you need any support, so don't hesitate to reach out!

Kind Regards
Jacuzzi Customer Care Team

5つ星のうち5の評価

Jacuzzi excellent buy

Steve and all the chaps at jacuzzi are really helpful and knowledgeable, so glad glad i brought the jacuzzi brand for reliability and for the excellent customer service.

2022年10月27日
自発的なレビュー
Jacuzzi® - Manchester ロゴ

Jacuzzi® - Manchester からの回答

Hi! Thank you for your review, we're delighted to hear that you've had such a positive experience with Jacuzzi and hope you're loving your hot tub!

Kind Regards
Jacuzzi Customer Care Team

5つ星のうち3の評価

Had a great experience with the…

Had a great experience with the salesman Steve, we was given the wrong measurements so on the day of delivery it wouldn’t fit down the side of the house and had to rebook for a few weeks later so I could make room to come around the back of the house. When delivery day came we was supplied with a cover way to big and needed 2 of use to operate it and no steps as they was out of stock as was the cover. I’d rather have waited until everything was in stock before taking delivery.
All that said the Jacuzzi is fantastic and cheap to run.
Jay Chorley.

2022年9月1日
Jacuzzi® - Manchester ロゴ

Jacuzzi® - Manchester からの回答

Hi Jay

Thank you for your review, we're really sorry to hear of the mishap during delivery/installation and we're glad to hear this has been resolved and that you're now enjoying your hot tub. Please don't hesitate to contact us at any time should you require further support - customercare@jacuzzi.co.uk.

Kind Regards
Jacuzzi Customer Care Team

5つ星のうち5の評価

Excellent service

The whole experience from first visiting the site at Bents to having the jaccuzi installed was excellent. The team at Bents are really helpful to deal with. The delivery team were efficient and knowledgeable. We had a very good experience all round. Thank you, and we love our jaccuzi!

2022年9月21日
Jacuzzi® - Manchester ロゴ

Jacuzzi® - Manchester からの回答

Hi Rita

Thank you for your feedback on your experience with our Manchester store. We're delighted to hear you're loving your new spa!

Kind Regards
Jacuzzi Customer Care Team

5つ星のうち1の評価

So after waiting 6 months for jacuzzi…

So after waiting 6 months for jacuzzi to fail to turn up at agreed times to repair their ever faulty hot tub, they are now telling me a senior manager will call me within two days then leaving me waiting over a week with no call and no update to emails after 2 weeks. It seems the only way to get a response is to raise negative press on their socials.

2022年10月1日
自発的なレビュー
Jacuzzi® - Manchester ロゴ

Jacuzzi® - Manchester からの回答

Hi Stephen

Thank you for your review. I’m sorry to hear that you have an issue with your spa, we completely understand why this could have been disappointing. I have arranged for a member of our Customer Care Team to get in touch with you shortly to discuss this in further detail and give us the opportunity to help rebuild your confidence in Jacuzzi.

Kind Regards
Jacuzzi Customer Care Team

5つ星のうち5の評価

Thanks for all your help and guidance…

Thanks for all your help and guidance given with our purchase and delivery of our new Jacuzzi hot tub. From our original enquiry to installation Steve has been very helpful and made all the arrangements. Thanks very much.

2022年9月28日
自発的なレビュー
Jacuzzi® - Manchester ロゴ

Jacuzzi® - Manchester からの回答

Thank you for your review, we're pleased to hear that your sales, delivery and installation experience has been positive. We hope you're loving your new hot tub!

Kind Regards
Jacuzzi Customer Care

5つ星のうち1の評価

Bought our hot tub 2 years ago and have…

Bought our hot tub 2 years ago and have had problem after problem when trying to get an engineer to visit is a nightmare as appointments are cancelled!! And you have to ring up to clarify if anyone is still coming to be told no the visit is cancelled bad service And if you want to speak to a manager you will have better luck speaking to Jesus as none ever available to speak with definitely wouldn’t recommend this company look else where for your hot tub I know I will be

2022年9月15日
自発的なレビュー
Jacuzzi® - Manchester ロゴ

Jacuzzi® - Manchester からの回答

Dear Mrs Murray

Thank you for your review, we’re really sorry to hear that you have an issue with your spa and have faced trouble scheduling an engineer appointment with our Customer Care Team. At Jacuzzi, we pride ourselves in the high quality of our products as well as providing a great customer experience - therefore I completely understand why this could have been disappointing. We’re pleased to see that an engineer is in fact coming out today as agreed – we’re confident that he will be able to resolve your issues in a timely manner and help restore your faith in Jacuzzi.

Kind Regards
Jacuzzi Customer Care Team

5つ星のうち5の評価

Everything was so easy

Everything was so easy. The order & on the day my tub arrived.
The crane team & the install gents were great on the day. They explained everything they were doing & what I need to do after they left.
And I love my Jacuzzi. Wish I’d done it sooner.
Thank you to all involved.

2022年8月23日
自発的なレビュー
Jacuzzi® - Manchester ロゴ

Jacuzzi® - Manchester からの回答

Dear Joanne

Thank you for your exceptional review! I’m delighted to hear that you’re enjoying your spa. At Jacuzzi, we pride ourselves in the high quality of our products as well as delivering excellent customer service so we’re so pleased to hear that this has reflected in your experience. We are always happy to answer any questions or concerns, so please don’t hesitate to contact us at any point. 🙂

Kind Regards
Jacuzzi Customer Care Team

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