Very unprofessional and disappointing…
Very unprofessional and disappointing company!!!
I ordered a transfer case actuator for a Mitsubishi L200. When the part arrived, it was a poor fit inside the box and, once plugged in, it generated even more fault codes than the original faulty actuator I was replacing.
I was then able to borrow a genuine Mitsubishi actuator, which fitted correctly and was completely plug-and-play with no errors whatsoever. This strongly indicated that the issue was with the supplied part rather than my vehicle.
I contacted Japanese 4x4 the following day and explained exactly what I had found. I was told that the actuator needed to be coded and that I should have my TCM checked. I explained that the genuine part worked perfectly without any coding or errors, but unfortunately they were unwilling to listen or acknowledge this.
Since then, they have stopped responding to my calls and emails.
Based on my experience, I am extremely disappointed with both the quality of the part and the level of customer service. I would strongly recommend doing your research before purchasing from this company.
Personally, I would avoid and look elsewhere.








