JAX Tyres & Auto レビュー 

Have had 2 cars at JAX Rockhampton in the past couple of weeks.
1 for tyres and wheel alignment and 1 for mechanical work.
When i went in to collect car 1 was told that the vehicle had a tappet cover leak which is fine but the quote that the team gave me was absolutely out of control, I am a mechanic myself and they have quoted me over $500 to R and R a tappet cover that is a half hour job, Hour at max not 3 hours like quoted. I just bit my tongue and walked out bloody ridiculous.
Now for car number 2, It was in as a verbal quote was given and repairs where for the steer rack ends to be replaced and a wheel alignment. Booked in for a day so took car in and then called to say that they could not get the parts for the job (which is not true as i know that the parts where available from several suppliers) so had to collect the vehicle and return the following day.
Returned the following day and asked if they could call as soon as the vehicle was done as there were storms about and would prefer to have car undercover if possible. anyway after waiting all day and no call went in in the late afternoon to find the vehicle completed (apparently) so went to pay and was told thta the bill was double what was qouted. the JAX team had taken it upon themselves to do extra work on my vehicle without asking. I told the shop that that was not right and i eas quoted different so they can take the parts off i dont want them.
came to an agreement and paid bill. I drove vehicle out of the carpark no further then 100m turned around and went back into the store as the steering wheel was no where near straight after their so called wheel alignment was completed.
I am absolutely disappointed with the service i received.

I have had no previous relationship with Jax Tyres Kensington, and had been recommended to take my vehicles there for servicing etc. as I have had trouble with some other mechanics, and the over charging and other concerning behaviour.
So far, Jax tyres have attended to three vehicles, and have been very reputable. Their service is prompt and work is efficient.
Thanks to all the staff at Jax Kensington
P White and M Magro

On August 14th, booked 2 vehicles in Jax Toowoomba, 1 x vehicle ,Toyota Hilux was booked 19th August for 4 x tyres,and list jobs given to man at counter but instead,no work was carried out as per my list,No-one said we cannot do work,No approval was given to quote...Total Cost of work.. $8,369.00,and charged $80.00 .on quote Total $$8,449.00...Strange way to run a bussiness..

I visited Jax tyres Smithfield to replace 2 tyres, a week later I found a scratch on my alloy rims, when I was in the waiting room I heard the young man looking after my tyres saying to the gentleman at the desk about the damage to my rim he returned and said it was ok very small. The following month took the car for rego check, he showed me damage to the underside where they lifted the car was damage.

If you want to save money don't visit here.

Me and my partner were experiencing problems with our motor and needed a mechanic to take a look at our vehicle promptly, for our safety.
We were met with a knowledgeable customer service assistant, however his knowledge expertise was in ripping off two people who were desperate to get their car on the road again and be safe.
Once the part had been fixed, we were then presented with an essay of things which next needed to be fixed and a new sparkly JAX sticker in our window- this was immediately removed.
Really unfortunate, disheartening experience. Instead of employing many workers, perhaps take the time in training your staff on decorum, knowledge and respect.
#freebigkerch

I recently took my car in for a service and was shocked to find an unapproved wheel alignment fee on my bill. This charge was applied without any prior consultation or quote, which is completely unacceptable.

To make matters worse, they replaced the wrong tyre. Despite one of my tyres clearly having damage, they instead removed a near-new tyre. It's unbelievable that such a basic error could occur.

My experience was incredibly frustrating. I strongly advise anyone to take their car elsewhere.

The only reason they're receiving one star is because they eventually rectified the issue a week later. This rectification only happened after I pointed out that the DOT number on the tyre they mistakenly removed matched my car's records, proving it was indeed the wrong one. While the issue was ultimately fixed, the initial incompetence and lack of communication made for a very poor customer experience.

Left my car in for a puncture repair. When I picked the car up the alloy of the punctured wheel was scratched badly. Took the car back down to show the manager the damage and was met with complete defensiveness and advised that I myself must have scratched it on a curb. Second bad experience I’ve had in this place. I won’t be back.

My car is still not going due to this company JAXS AUTOS CALOUNDRA..I put it in a for a quote for a throttle bearing and I get my car back 4 days later and undriveable...I lived in my car fof ova 12 months and actually drove it from redcliffe to caliundra a couple of days before...they sent it back undriveable.i want my car back to being drivable and it's use that did this so use should fix the stuff up use done

I walked out of a competitors tyre shop yesterday because of ridiculous wait times and poor staff attitude without them delivering anything as promised.
As I walked out of the competitor late in the afternoon I called Jax, and Madison was extremely helpful in getting a quote for me and the tyres ordered in overnight. She called to confirm they had arrived early in the morning and got me booked in to get the work done almost immediately. The work was carried out even faster than promised!
I could not fault the prices, communication with staff or quality, speed and professionalism of the tyre fitting and wheel alignment.

Needless to say I will go straight to Jax in the future.

Thanks!!!

The job was to replace a punctured tyre with a new tyre purchased. They took the new spare tyre and its rim and replaced them with an old, damaged rim and new tyre leaving the damaged tyre in the boot. So they took my undamaged spare wheel with an unused new tyre on it and left the damaged tyre in the boot. No offer of any compensation for my lost time and stress. I still find it hard to believe this happened, if you ignore my warning and have work done there, check it very carefully after!

Hi I had my daughter’s car serviced and replaced four tyres at Jax Tyers Biggera Waters. The service i received from Anthony the manager and Joe was great. The job was completed on time the recommendation on tyre brands and value for money helped me decide what tyres to purchase. The communication whilst the work was being done was great I would fully recommend these guys they made the process so easy and user friendly thanks again appreciate your service.

Theses guys rushed through a set of new tyres (special size) in 30 minutes, so I could pick up my daughter, then go get a pink slip. They really got me out of a jam, and were exceptionally kind about it

Went to Jax Tyres for a service went back home and inspected everything and found out that one of the bolts holding by break calliper on was missing and the other was just being held on by a few threads

Marsden Park store.
Served by Wally and Steve.
5th February.
Needed a pink slip and two new tyres (redgo expired)
Rang and spoke to Steve about what I needed and the fact I had no prior booking etc. He was helpful, friendly and a good guy.
He said “we can help you, bring the car in and it will be sorted”. I took my car straight to the store and was helped again by Steve and Wally. They sorted what needed to be done and said the car will be ready in about an hour. Wow.
I went for a wander and went back and waited in the waiting room which was clean and so cool for the remainder of time.
The staff in the office where friendly and funny giving a feeling of a happy working environment.
The car was ready as I was told, fixed for what they quoted.
I was done and sorted in ~ 1 1/2 hours. You don’t get that sort of quality customer care anymore.
Thanks to all the staff especially Wally and Steve, you guys set the bar really high.
Thank you.
Brett.

Got 4 new tyres and a wheel alignment done.
2 months later went to get a warrant and the guy asked if I’d recently had a wheel alignment done. When I said yes he told me that when the alignment was done they’d forgotten to do up the tie rod end nuts.
Went back to Jacks with photos to show them. Total denial and not interested. I would never use them again

I always try to be fair-minded when writing reviews, but my recent experience with JAX Tyres and Auto in Smithfield left me no choice but to share how disappointing and unprofessional their service was.

I took my car to them on Monday because it was shaking at 40 km/h. I specifically requested that they find out what the problem was and fix it. I also requested a wheel balance and alignment and asked them to do a test drive after completing the job to ensure everything was sorted.

After paying $179, I asked if they had checked the car thoroughly. The response? "If it's not good, bring it back."

When I picked up the car, the problem still existed. I returned the next day (Tuesday), only to be told to bring it back again on Friday because they were "too busy." When I asked why they had released the car the day before without ensuring the issue was resolved or doing a test drive, I was told they don’t do test drives because they "don’t have insurance." To make matters worse, the staff had the audacity to blame the issue on the fact that I brought in a second-hand car, as if that somehow excused their incompetence.

What’s even more frustrating is their complete disregard for the fact that people have busy schedules and can’t keep going back and forth to their shop. Not everyone has the time to deal with their careless and unprofessional approach to service. Once they’ve taken your money, you’re left chasing them to fix the problems they didn’t resolve in the first place.

This business is incredibly disappointing for anyone expecting professional service. They ignore customer concerns, take shortcuts, and fail to take responsibility for their work. It’s clear that customer satisfaction and safety are not priorities for them.

Reluctantly, I went to Jax at Heatherbrae for the first time today (reluctant due to having very poor experiences in my local Jax). Excellent, quick customer service. Very happy! The guy on the front desk (im sorry i camt remember his name) makes everyone feel so welcome when they come in, making everyone feel as though they are a long-lost friend and makes sure everyone has a smile on their face. He's very helpful and knows his stuff!

Excellent service
Quick and reliable
Competitive prices
When in Geelong, this is the go to company.

Jax tyres in coffs harbour Nsw.
Disgusting customer service for a disabled female. Shame on you!
Sorry the date was the 4th December
I was asked for my email address and I tried my best to write it. Being dyslexic and having social shame, I was mortified when the receptionist said:
"What does that say?"
"Is that an E or the number 3"
"Do it again but in capitals this time!"
I went on to explain I was dyslexic and struggled.
To no avail!
Just pushed the paperwork back in front of me and said "well I don't want to get into trouble "
I wrote it again in capitals as best as I could but she wouldn't let up!
"What's that letter?"
I wished the ground had opened up and swallowed me!
No apologies
No saying sorry
No nothing.

Jaxs would have to be the worst company to be with if you have a problem they don't want to know that is your problem if you ring the state managers in nsw and Vic they never answer there phone if you lucky you might get a text if tell them you need help not interested you don't get any help at all eg advertising in your area it all about taking your money and hanging you out to dry very bad company