I blindly bought a few bottles based on the floral notes l like. 3 are destined to be pillow sprays...but one is a wonderful iteration of a niche, now-discontinued classic from the 80s and an all-time... もっと見る
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JCS has some pretty good dupes at incredible prices, I used to always go to the perfume counter at Debenhams, god I miss that shop and C&A. With the lack of testers in shops I tend not to buy perfumes... もっと見る
Super Prices, very good (sometimes) of original perfumes, all lovely packaging, make nice presents, bought so many, ive not had time to try them all! Also, they arrived very quickly, and again,... もっと見る
Positive points, the perfume is good, cheap and delivery was quick. However, one of the two packages was delivered in a sealed Royal Mail damaged bag. I took photos of the damaged package inclu... もっと見る
企業情報
当該企業による記述
JCS is an online retail shop, offering customers cleaning products, toiletries, health and beauty products, fragrances and more.
連絡先
4.2
ほぼ満足
473件のレビュー
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Goods not fit for purpose
Received my order yesterday of 3 bottles of perfume. One would not spray. The perfume just leaked from the collar of the bottle. I informed the seller who wanted a video of the none working spray. I do not have the technology ( smart phone) to do videos. I described the problem in detail and asked for a prepaid envelope to return the faulty perfume. I got a rather sharp email back saying if I could not send a video of the none working spray ( I apparently had to prove a negative, images of some thing not happening?) she would not help me as I could be anyone just trying to get a free bottle of perfume. I have informed her that I would not lie over a £6.00ish perfume and her attitude is terrible. While I was putting the bottle away, I realised the perfume had leaked in the box so I have sent still images of the damage box liner in a email. Goods not fit for purpose, tuff your not geting a replacement and it will be implied you lying... Debbie... Up date... I sent you the images of the perfume stained box liner, this was not good enough for you and yet again you implied I could have just spilt a drink on it. I do not know how to make videos. I have tryed and sent you them. To day you have responded to this review by imply again I am lying. You now have video evidence of the faulty spray. If you don't belive me and I can't send it back it's a win all round for you isent it. You have caused offense and your customer relation skills are atrocious.It took me 3 hours to make a 11 second video proving the spray did not work. I don't suppose an apology for implying I was lying will be forthcoming... Update, you told me to use my smart phone. I told you I did not have one not everyone does and you did imply I was lying more than once, I was not. I have never made a video and had no idear how to make one. It took me 3 hours and it ended up on Facebook, I don't know why but it did.You claim I was not complying and being awkward,I was not. I was doing my best to relay the information you wanted. I sent you pictures of the stained box. Your response was I could have spilt something on it on purpose. I did not. I did not want a refund just wanted a replacement bottle of perfume instead of a faulty one. I have all your emails that imply I was lying all 14 of them...
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2024年6月13日
自発的なレビュー
Jcsshop からの回答
Hi,
As we established you do have the technology to do a video you just did not want to cooperate in providing what was necessary for us to help you. If you choose not to provide information there is very little that can be done. Proof of damage or defect is a requirement for every business.
We are of course not going to provide a prepaid envelope as even if we were able to offer free returns there is no courier in which you can legally knowingly send a leaking flammable liquid.
We informed you that once we had proof of defect a refund would be issued, and as you have now provided this, this will be processed for you today.
We apologise for any offense caused.
Best regards.
JCS Shop UK
Edit: As you can see we have apologised for any offence caused. However, we have not, are not and will not make any implications that you are lying. We were merely explaining to yourself why there is a need for proof of a defect. You were not cooperating, which granted could be because you struggle with technology, but proof of damage is a standard expectation for complaints in more or less every business. This is because there are many people who do make false claims, and due to the number of people who do even genuine issues need to provide evidence.
Second edit: Yes, we did suggest the use of a smart phone as this is the most common method. And as you had already mentioned being able to send images we made an incorrect assumption based off of that. We apologise for jumping to conclusions. Again, we did not imply you are lying, if that is how you wish to take it then do so but it is just not the case. Not once have we ever had an issue with a customer not providing the information we need in order to resolve the issue. We would not have offered an immediate replacement as the cost of shipping is too high. The only options would be a refund or replacement in your next order and as you made it very clear your hostility toward us, rather than prolong a rather unpleasant situation we refunded your item to resolve the issue. Respectfully, you may feel offended, but as did our team who were only doing their jobs and trying to help resolve your issue. The one member of our team I believe was trying to resolve it at 10PM last night in their own time outside of working hours.
You are entitled to your own opinion but as the issue is resolved we will not be dealing with this further.
Impressive scent
Bought 4 perfumes 2 x male, 2 x female. Very impressed with the scent and great price. Will definitely be purchasing again.
2024年5月20日
自発的なレビュー
Fast delivery unbelievable quality I am…
Fast delivery unbelievable quality I am amused how good it is
2024年5月18日
Never written a review before but…
Never written a review before but AVOID. Absolutely shocking company, non-existent delivery, even worse customer experience. Plenty of other essence shops to order from.
2024年4月24日
自発的なレビュー
Jcsshop からの回答
Hi,
We have absolutely no record of an order with this name in the whole history of our orders much less on the date of the supposed experience, there has been no communication with ourselves to even provide any customer service.
We have no idea what has gone on here but our inbox is always open.
Thankyou
JCS Shop UK
Most of the eau de perfumes for men…
Most of the eau de perfumes for men that they sell are very nice, but, the longevity is very poor, maybe couple of hours tops, ( on me anyway ). I've bought copy aftershaves from Lidl before now, and they last a lot longer. Just not as much choice.
2024年3月7日
自発的なレビュー
Amazing perfumes super fast delivery
Amazing perfumes super fast delivery! Best products ever!
2024年5月7日
自発的なレビュー
Excellent Service
I ordered 5 perfumes, they were well packaged and arrived in a very timely manner (the website indicated that there may a delay as it was a busy period).
Lovely perfumes at a bargain price. Thank you so much JCS Shop.
2024年4月19日
Perfume perfect,smell nice,fast delivery
2024年4月17日
Worst service I’ve ever had anywhere
I purchased two bottles of Milton Lloyd America Night and what I was sent is expired. The manufacture date on the boxes and bottles is 25/09/18 and the expiration date is 25/09/23. I approached their “customer service” and would like to share the whole conversation with you…
On Fri, 19 Apr 2024 at 16:29, I wrote:
I received this order today and I’m really disappointed that you sent expired perfume.
According to the bottles it was manufactured in Sept 2018, some 5 1/2 years ago, and expired in Sept 2023. Well past its best.
What can you do to help?
Thanks.
On Friday 19 April 2024 at 16:31, Sales And Marketing, JCS Toiletries wrote:
Hi, Our shipment of this was only delivered in the last week so we really believe that this is not the case. It is extremely unlikely that any supplier or manufactuter would send expired stock and we do not hold large enough quantities for our own stock to expire, we have not even been in business for this length of time.
Thankyou
JCS Shop
On Fri, 19 Apr 2024 at 17:02, I wrote:
Well I’m sorry, you are mistaken. It would have been far better service if you had apologised and looked into it first, rather than suggesting I’m being untruthful. Please see attached photos. You may wish to check the rest of your stock of this item.
I look forward to hearing back!
Yours faithfully,
Matt Dean
On Friday 19 April 2024 at 17:05, Sales And Marketing, JCS Toiletries wrote:
Hi, There is nothing to look into as none of our stock is expired.
We are not mistaken.
Regards
JCS Shop UK
On Fri, 19 Apr 2024 at 17:11, I wrote:
Did you look at the photos? You’re either in denial or dishonest. I’m about to post reviews all over the place. Last chance.
On Friday 19 April 2024 at 17:14, Sales And Marketing, JCS Toiletries wrote:
Yes, we looked at the photos. But they can not be the stock that we sent you as none of our stock is out of date. As we said the delivery was only made in the past week. They are very clearly old bottles and not the stock that we sent.
It is very unfortunate that people feel the need to be dishonest in order to try and get things for nothing.
We were not even in business this long ago and our stock rotates very quickly.
We feel for you that you must be struggling making such false claims but there is nothing wrong with the stock we provide.
Regards
JCS Shop UK
On Fri, 19 Apr 2024 at 17:19, I wrote:
Wow. I’m speechless. Have it your way. It’s a real shame that you’ve treated a new customer this way. I buy lots of Milton Lloyd and you could have become my new supplier. If you were to simply look at the rest of your stock of this specific item you would see that everything I’ve said is the truth, but you won’t even look at your stock and have rather told me that I’m a liar trying to scam you! Unbelievable. With this attitude and level of service you will not be in business long I’m sure. What a shame on you.
On Friday 19 April 2024 at 17:22, Sales And Marketing, JCS Toiletries wrote:
We would appreciate you to cease contacting us.
We mentioned that none of our stock is out of date/ expired. We check it upon arrival into the warehouse to be on the side of caution, so the stock has been checked and was checked before it was sent to you. The images you provided is not stock purchased from ourselves.
We hope you find yourself out of your troubles soon.
Regards
JCS Shop UK
2024年4月19日
Vogue perfume purchase . The delivery was fast and efficient
The delivery was fast and efficient. The product was good quality and advertised honestly. Value for money. I will certainly buy from them again.
Norah Cozens
2024年3月18日
Excellent experience.
Excellent experience fast delivery and good notifications from the Courier company. Will use again as the prices are very inviting.
2024年3月18日
WONT EVER BUY FROM THIS COMPANY AGAIN…
WONT EVER BUY FROM THIS COMPANY AGAIN ordered 3 wishes blue perfume cost me £22- should be blue liquid with star cap should smell light and florally- what I received was dark green liquid with crystal cap
smells heavy and musky although round bottle with wishes written on contacted
supplier who deleted 2
of my emails and said it is correct obviously not going to help
2024年3月15日
自発的なレビュー
Amazing from purchase to delivery
Beautiful products , amazing customer service , really really good prices . If you’re looking for quality fragrances JCS are where you need to buy from . Highly recommended
2024年3月1日
自発的なレビュー
great but took a while to arrive
2024年1月19日
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