I started going to this specific gym a few days ago. First off the customer service is top notch. I got some amazing advice from the PTs about calories and how to calculate how much you need to grow m... もっと見る
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Hello – Thanks for taking the time to leave this review. We’re sorry to hear that the temperature in the gym has felt uncomfortable during your visits, especially during the warmer weather. We u... もっと見る
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First week in currently been 4 times this week and I’ve purely enjoyed every single session, the staff are so kind and helpful and so are the other people who are training. The facility is amazing and... もっと見る
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It is a pleasure to return to JD gym Hull after a year abroad. A no-nonsense operation, helpful staff and mature folk getting on with their fitness programmes. I've visited around 30 different gyms ar... もっと見る
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企業情報
JD Gyms - Hull について
当該企業による記述
連絡先
Clough Road, HU5 1SR, Kingston upon Hull, England, 英国
- 1482420365
3.8
ほぼ満足
411件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I found Gwen to be extremely helpful
I found Gwen to be extremely helpful. She very passionate about her job and that shows.
2026年7月27日
JD Gyms - Hull からの回答
Hello – Thank you for taking the time to leave us a review.
We're delighted to hear your kind comments. It's wonderful to know that she was so helpful and that her passion for her role shines through in the support she provides to our members.
We'll be sure to pass your feedback on.
The JD Gyms Team 💚
Cleaning is not good and people use…
Cleaning is not good and people use their shoes while doing workout on mat sweating smell not place the weight back to their place.
2026年7月23日
JD Gyms - Hull からの回答
Hello – Thank you for taking the time to leave a review.
We're sorry to hear that aspects of your experience have not met your expectations. We understand how important cleanliness and gym etiquette are to creating a positive workout environment for all members.
We encourage all members to be considerate of others and follow gym etiquette while using the facilities. If you notice these issues during your visit, please don't hesitate to bring them to the attention of a member of the gym team.
The JD Gyms Team 💚
AIR CON - SWEAT PIT
I've been a member of the Hull Gym for many years. I am so disappointed this summer. I am finding myself not training on my training days because of the lack of air con. this year been the worst year as its never worked properly in the last 5 yrs. The toilets are a disgrace. What am i actually paying for if I cant train!!"!!!!!!
2026年7月28日
自発的なレビュー
JD Gyms - Hull からの回答
Hello – Thank you for taking the time to share your feedback.
We’re sorry to hear that the temperature has prevented you from training on your usual days. We understand how disappointing this must be, particularly as you feel the air conditioning has been an ongoing concern.
We’re also disappointed to hear about the condition of the toilets, as clean and well-maintained facilities are an important part of the member experience. We’ll ensure your comments regarding both the temperature and cleanliness are shared with the team for review.
The JD Gyms Team 💚
BULL/S
Hello – Thanks for taking the time to leave this review.
We’re sorry to hear that the temperature in the gym has felt uncomfortable during your visits, especially during the warmer weather. We understand how frustrating this can be when you’re trying to train.
Temperature settings can vary at different times of the year and day, but we appreciate you highlighting your concerns around the air conditioning and how this has affected your experience.
Thank you for sharing your feedback with us.
The JD Gyms Team 💚
THIS EXCUSE ISN’T GOOD ENOUGH!!! THE AIRCON ISN’T PUT ON UNTIL A MEMBER OF STAFF STARTS IN THE MORNING ! IT SHOULD BE LEFT ON DURING THE NIGHT. ITS BLOODY INCONSIDERATE, CHEAP SKATES TRYING TO KEEP COSTS DOWN WITH ALL THE MONEY WE LINE YOUR POCKETS WITH🤬
2026年7月29日
自発的なレビュー
JD Gyms - Hull からの回答
Hello – Thank you for taking the time to come back to us with your feedback.
We're sorry to hear that you're unhappy with the temperature within the gym during overnight hours. We understand that a comfortable training environment is important to our members, particularly during periods of warmer weather.
Your feedback has been noted and will be shared with the relevant team for review.
Thank you again for sharing your views with us.
The JD Gyms Team 💚
My friend bought me 2 guest passes from…
My friend bought me 2 guest passes from the vending machine so me and my partner could try the gym before buying a membership. When we came to use them we were greeted with accusations and questions suggesting we stole the passes or made them ourselves. We were asked where we got them, who laminated them, why they had numbers on them etc. I explained the situation multiple times and advised a member of staff was with my friend when she bought them however, the staff member told us he really shouldn’t be letting us in and made us feel as though we shouldn’t be allowed in the gym. From the period of buying the passes to using them, it appears the passes have now gone online however, that the man who questioned us had no recollection of the passes every coming from the vending machine.
2026年5月10日
自発的なレビュー
JD Gyms - Hull からの回答
Hello – Thank you for taking the time to leave a review.
Day passes are available to purchase online, and we're sorry if there was any confusion when you attended the gym.
Whilst our team may occasionally need to verify access passes, we appreciate that this should always be done in a friendly and professional manner. We're sorry if the interaction left you feeling uncomfortable or unwelcome.
Thank you for bringing this to our attention.
The JD Gyms Team 💚
Gwen made me feel welcome and helped me…
Gwen made me feel welcome and helped me with onboarding. Very funny and great banter would love to bump into her again.
2026年7月20日
自発的なレビュー
JD Gyms - Hull からの回答
Hi - We're so glad to hear our team made your joining experience welcoming and enjoyable. We appreciate your kind words!
The JD Gyms Team 💚
JD Gyms - Hull からの回答
Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚
Customer service, gym cleanliness and function.
I started going to this specific gym a few days ago. First off the customer service is top notch. I got some amazing advice from the PTs about calories and how to calculate how much you need to grow muscle and how much water you need etc. The gym itself is clean and okay. Maybe a couple machines need maintinance, overall great gym!
2026年7月12日
JD Gyms - Hull からの回答
Hi - Thank you for taking the time to leave such a positive review! We're thrilled to hear that you've had a great experience since joining us a few days ago. It's fantastic that our personal trainers were able to provide you with valuable advice. Member feedback is really important to us, and we always make sure it’s reviewed so we can continue improving the experience we offer.
The JD Gyms Team 💚
JD Gyms - Hull からの回答
Hello – Thanks for leaving a review. We’re sorry to hear you didn't find the team welcoming and that the gym was untidy. This isn't the experience we want for our members and will be sure to feed this back.
The JD Gyms Team 💚
I’m loving it so far. I joined the Hybrid class yesterday evening at 7 and the instructor was amazing
I’m loving it so far.
2026年7月6日
JD Gyms - Hull からの回答
Hi - Thanks for the 5 star review! It's great to hear you’re enjoying the classes at our Hull gym. Keep up the great work👍
The JD Gyms Team 💚
The showers are poorly maintained
The showers are poorly maintained
No decent water pressure
No cold water.
The hand jell is always empty near the bathrooms
2026年6月30日
JD Gyms - Hull からの回答
Hello - Thank you for taking the time to share your experience. We’re sorry to hear this, and we appreciate you bringing these concerns to our attention. Member feedback is really important to us, and we always make sure it’s reviewed so we can continue improving the experience we offer.
The JD Gyms Team 💚
busy, messy & hot!
The gym is like a walk in a sauna, air con is awful, weights everywhere, no members of staff in sight, the one entry per day is silly if you forget something in my car or want to do a double session which is normal splitting cardio and weights up you can’t get back in when the gyms unmanned! Wouldn’t recommend.
2026年6月28日
JD Gyms - Hull からの回答
Hello – Thank you for taking the time to leave a review. We’re sorry to hear that your recent experience has left you feeling disappointed.
We’re sorry to hear your comments regarding weights being left around the gym. Members are asked to return equipment after use so the gym remains safe, tidy, and accessible for everyone. If you notice this happening during your visit, please do speak to a member of the team so they can assist.
Regarding access, the app does grant entry once per day, but members are welcome to return for a second visit or re-enter if needed. If you ever need assistance getting back in, please press the green buzzer near the entrance and a member of the team can help.
Thank you again for sharing your experience, as member feedback helps us identify where improvements may be needed.
The JD Gyms Team 💚
It helped me create a better mindset 🔥
2026年6月15日
JD Gyms - Hull からの回答
Hi - Thanks for taking the time to leave this review, we’re delighted to see your positive feedback!
It’s great to hear the gym has helped you create a better mindset 🔥 Supporting both physical and mental wellbeing is exactly what we aim for, and we’re really pleased to be part of your journey.
Thanks again for your kind words, and keep up the great work 💪
The JD Gyms Team 💚
Wide range of equipment to use
Wide range of equipment to use
Staff are very helpful
Would recommend this gym to anyone willinh to start a gym for their first time like I did.
Feel safe and as thouh I could ask anyone to help me if needed.
2026年6月20日
JD Gyms - Hull からの回答
Hi - We're so glad you appreciate our wide range of equipment and helpful staff. It's wonderful to hear you feel safe and supported. Thank you for your recommendation!
The JD Gyms Team 💚
First week in currently been 4 times…
First week in currently been 4 times this week and I’ve purely enjoyed every single session, the staff are so kind and helpful and so are the other people who are training. The facility is amazing and the equipment is also great and definitely a wide variety for everyone, overall this has been the best week I’ve experienced at a gym I really feel at home here at JD
2026年6月16日
JD Gyms - Hull からの回答
Hello – Thanks for taking the time to leave such a fantastic review.
We’re really pleased to hear that your first week has been such a positive experience and that you’ve enjoyed every session so far. It’s great to know the equipment, facilities and atmosphere have all stood out to you.
We’re especially happy to hear your kind words about the team and other members — feeling welcomed and supported really makes a difference, and it’s brilliant to know you already feel at home here.
Thanks again for sharing your experience and we hope you continue to enjoy your journey with us.
The JD Gyms Team 💚
Casey gave me a tour of the gym
Casey gave me a tour of the gym, very pleasant and inviting so i joined and told 2 of my friends they have joined too!
2026年6月14日
JD Gyms - Hull からの回答
Hello – Thanks for taking the time to leave this review.
We’re really pleased to hear the team made such a positive impression and gave you a welcoming introduction to the gym. It’s great to know you felt confident enough to join and even recommend us to your friends — that’s fantastic to hear!
We hope you and your friends continue to enjoy your time with us.
The JD Gyms Team 💚
To many gangs of lads using the…
To many gangs of lads using the machines and talking between sets. Should be only allowed in 2’s so everyone can train as that’s what we are there for. Need to be monitored and dealt with before the reputation gets worse. Equipment is great and space is good.
2026年6月13日
JD Gyms - Hull からの回答
Hello – Thanks for taking the time to leave this review.
We’re really pleased to hear you’re happy with the equipment and space available in the gym.
We’re sorry to hear about your experience with groups using machines and how this has affected your ability to train. We understand how frustrating it can be when equipment is occupied in a way that limits access for others. We do ask all members to follow gym etiquette and be considerate of others so everyone can train comfortably.
If this is something you notice while you’re in the gym, please let a member of the team know so they can assist on the floor.
The JD Gyms Team 💚
The shower is not clean it has bad oudor
I’ve just started coming to this new studio and I really like the setup, but the showers have some serious issues that need fixing:
• Unpleasant smell: There’s a strong, lingering odour in the shower area that doesn’t go away even after use. Installing an extractor vent would help pull the stale air and smells out.
• No temperature control: The water only runs extremely hot — there’s no way to adjust it to be cooler. It’s so hot that it feels like it could easily burn skin, which is a safety concern.
It would make a huge difference if these issues could be resolved quickly. Once fixed, this will be a much better experience for everyone.
2026年6月13日
JD Gyms - Hull からの回答
Hello – Thanks for taking the time to leave this review.
We’re really pleased to hear you like the setup of the studio so far.
We appreciate you highlighting the concerns around the odour and the lack of temperature control, as well as the impact this has. Feedback like this is important in identifying where improvements are needed.
If you notice anything not working as it should during your visit, please let a member of the team know so it can be looked into as soon as possible.
The JD Gyms Team 💚
Guy helped me with my payment
Guy helped me with my payment. I was struggling to get in. My name is Talaat
Many thanks
2026年6月16日
自発的なレビュー
JD Gyms - Hull からの回答
Hello – Thanks for taking the time to leave this review, Talaat.
We’re really pleased to hear that a member of the team was able to help you with your payment and assist you in getting access to the gym. It’s great to know you received the support you needed.
Thanks again for sharing your experience.
The JD Gyms Team 💚
Great gym all equipment in good working…
Great gym all equipment in good working order and plenty of it good sauna and showers but toilets are a bit dated all in all I love using JD Gyms and will continue .
2026年5月27日
JD Gyms - Hull からの回答
Hello – Thanks for taking the time to leave this review. We’re really pleased to hear you’re enjoying the gym, that the equipment is in good working order, and that you’re making use of the sauna and showers. It’s great to know you love using JD Gyms and plan to continue. Thanks again for sharing your feedback.
The JD Gyms Team
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