stonemarch レビュー 10

stonemarch からの回答

2026年2月25日

This product has never been advertised as "UK stock" on our website, product page, or order confirmation. We operate using a global supply chain and clearly state dispatch timeframes in our policies and FAQs.

This review does not reference an order number, SKU, or any verifiable transaction details, which means we are currently unable to locate or verify the order in our system. If the reviewer provides their order reference, we are happy to review it directly.

Regarding the comparison to a £40 listing, automotive components that appear visually similar online are not necessarily equivalent in manufacturing quality, materials, tolerances, or fitment accuracy. Pricing alone does not determine whether two items are the same product. Large exhaust components involve material grade, welding quality, flange alignment, and verified fitment testing, all of which directly impact cost, durability, and performance.

It is also important to note that a £40 figure does not reflect realistic international shipping, VAT, and customs costs for a steel exhaust component of this size delivered into the UK. Shipping alone for an item of this weight typically exceeds that amount before tax and handling are considered.

We have over 3,000 verified customer reviews and stand behind every product we supply. All items are sourced through established suppliers and backed by full customer support. If there are any questions or concerns, we are happy to discuss them directly via email.

stonemarch からの回答

2026年1月9日 に更新

This review contains internally inconsistent and unsupported statements.

The reviewer claims that no response was provided, while also stating that tracking information was repeatedly sent. Providing tracking updates constitutes an active response and directly contradicts the assertion that customer service was “non existent”

We provide customer support via live chat, email, tracking portal, FAQs, with all communications logged. The claim that customer support was “non existent” is factually incorrect.

This review does not reference an order number, SKU, or any verifiable details relating to a missing item. Without this information, the claims made cannot be substantiated or investigated.

stonemarch からの回答

2026年1月9日 に更新

This review contains statements that are internally inconsistent and factually incorrect.

We provide active customer support via email and live chat, both of which are monitored and logged. The reviewer claims there is “no way to contact us,” while also stating that emails were sent — these statements directly contradict each other.

Our records confirm that this order was successfully delivered with tracking confirmation. No product issue, fitting query, or support request was raised with us prior to a chargeback being initiated.

The review also relies on unrealistic post-purchase price comparisons that fail to account for differences in quality control, supplier verification, product consistency, return availability, import fees, delivery timelines, geographic location of fulfilment, customer support, or the protections associated with purchasing from an established retailer.

No evidence has been provided to substantiate the claims made.

stonemarch からの回答

2026年1月9日 に更新

The claims made in this review have not been supported with an order number, installation details, torque specifications used, or any photographic evidence that would allow the issue described to be verified or assessed.

Wheel hardware performance is dependent on correct compatibility with the wheel seat design and adherence to manufacturer torque specifications. Without this information, it is not possible to determine whether the outcome described relates to the product supplied, installation variables, or external factors.

We have a substantial history of verified customer feedback from completed purchases on our website. Isolated allegations presented without supporting detail or evidence cannot be meaningfully assessed in context.

Regarding the update, requesting moderation review for factual accuracy is a standard process available to all businesses. Trustpilot’s moderation decisions are made independently and are not influenced by the business.

We remain available to review any order specific concern where sufficient information is provided.

stonemarch からの回答

2026年1月9日 に更新

This review makes assertions about our business without providing any verifiable order reference, product details, or evidence.

Trustpilot requested information in order to investigate the claim, but no response or supporting details were provided within the allotted time.

We operate an established automotive e-commerce business with published policies, active customer support, and end-to-end order tracking. Orders are processed and supported in accordance with those policies.