The rapid stop stem was shorter than the original when it was markers as OEM. My BF said he will try to machine a part to mark it work. In the mean time using a similar not idea part I bought at Ho... もっと見る
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Price was good. Shipment notice email was never received before the item actually arrived. I received the email (and was dated) almost 2 months after I placed the order on 2/20/2024.
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The representative was very professional and proficient in helping get the right parts for my repair. They went the extra mile in their research to locate the correct parts. Over the top customer ser... もっと見る
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Confused why the part went from Sacramento, CA to Orlando FL, then to Prosper, TX...
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企業情報
当該企業による記述
With a remarkable 65-year legacy in the industry, Jenco Wholesale remains your premier wholesaler and retailer, offering a diverse array of home improvement essentials, spanning categories such as luxurious Bathroom vanity, Kitchen supplies, Sprinklers, Irrigation, and more. Our product selection is sourced exclusively from globally renowned, top-tier brands, assuring you of the highest quality.
連絡先
22 Blue Sky Court, 95828, SACRAMENTO, 米国
- customerservice@jencowholesale.com
- jencowholesale.com
3.1
まあまあ
27件のレビュー
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Received wrong part sent emailed about…
Received wrong part sent emailed about threes ago about wrong part no response.
2025年4月6日
JENCO WHOLESALE からの回答
Dear Richard,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience you've experienced. While we did not receive your initial email, we have now acknowledged your concern and have reached out to you directly via email to address the issue.
We are committed to resolving this promptly and ensuring your satisfaction. If you have any further questions or need additional assistance, please do not hesitate to contact us.
Best regards,
Jenny
The rapid stop stem too short - do not but
The rapid stop stem was shorter than the original when it was markers as OEM. My BF said he will try to machine a part to mark it work. In the mean time using a similar not idea part I bought at Home Depot which sticks up too high.
The package was delivered on time as stated.
2025年2月9日
JENCO WHOLESALE からの回答
Hi Sheila,
We're sorry to hear that the rapid stop stem did not match the original, despite being listed as OEM. Compatibility can sometimes vary by model, and we'd be happy to help verify the correct part.
Kindly email us at sales@jencowholesale.com with your tool’s model number, along with a photo of the original part and the one you received. Once we have that, we’ll gladly assist you with a refund, reshipment, or return, based on your preference.
We truly appreciate your patience and are glad to hear the package arrived on time. Please let us know if there’s anything else we can help with.
Best regards,
Jenny Han
Customer Support Team
Item was shipped fast
Item was shipped fast.
Sadly the part did not work for me as Moen changed the design.
2025年3月27日
JENCO WHOLESALE からの回答
Dear Customer,
Thank you so much for your kind feedback! We're glad to hear you were happy with the quality, packaging, and prompt delivery. We truly appreciate your support and look forward to serving you again!
Best regards,
Jenny Han
JENCO WHOLESALE からの回答
Dear Luis,
We wanted to inform you that your order was returned to us due to an insufficient address. We would be happy to reship the order please confirm or update your shipping address via email: sales@jencowholesale.com so we can proceed.
We also noticed your recent review and sincerely apologize for the inconvenience caused. We truly value your feedback and would appreciate the opportunity to make things right.
Looking forward to your response so we can get your order to you as soon as possible.
Best regards,
Jenny
I ordered a Mansfield 3 5" toilet…
I ordered a Mansfield 3 5" toilet flapper...
I received a knockoff 3" toilet flapper.
Totally disappointed.
Do not recommend this website
2024年12月17日
JENCO WHOLESALE からの回答
Dear Customer,
Thank you for your feedback regarding your recent order. We sincerely apologize for the inconvenience caused by the missing bolt.
Your satisfaction is our priority, and we strive to ensure every order is complete and accurate. Please rest assured that we are addressing this issue promptly. If you haven't already, feel free to reach out to our customer support team, and we’ll be happy to assist in resolving this matter.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Jenny
JENCO WHOLESALE からの回答
Dear Customer,
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience and sincerely appreciate your support.
We look forward to the opportunity to serve you again in the future.
Best regards,
Jenny
I received the wrong product.
2024年4月29日
JENCO WHOLESALE からの回答
Dear Customer,
We sincerely apologize for the inconvenience caused by receiving the wrong product. To resolve this matter promptly, we kindly request you to reach out to our customer service team at customerservice@jencowholesale.com or call us at . Our team will be happy to assist you with a resolution.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best regards,
Jenny
My order was apparently out of stock…
My order was apparently out of stock and canceled and I was not notified until I contacted the company.
2024年4月30日
JENCO WHOLESALE からの回答
Dear Customer,
We sincerely apologize for the inconvenience caused. We understand the disappointment of not being notified about the stock issue sooner.
Please feel free to reach out to our customer service team at customerservice@jencowholesale.com if you need further assistance. We appreciate your understanding and will work to improve our communication in the future.
Best regards,
Jenny
Price was good
Price was good. Shipment notice email was never received before the item actually arrived. I received the email (and was dated) almost 2 months after I placed the order on 2/20/2024.
2024年4月12日
JENCO WHOLESALE からの回答
Dear Customer,
Thank you for your feedback. We’re glad you were satisfied with the pricing. We apologize for the delay in sending the shipment notice and any confusion it may have caused. We’re reviewing our processes to ensure more timely communication moving forward.
We appreciate your patience and understanding and look forward to serving you again.
Best regards,
Jenny
Returning customer.
Easy to navigate, pay on the website, & fast delivery. They have some hard to find parts.
2024年4月18日
JENCO WHOLESALE からの回答
Dear Customer,
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience and sincerely appreciate your support.
We look forward to the opportunity to serve you again in the future.
Best regards,
Jenny
Finding the right product...easy
Finding the right product...easy. Buying experience flawless!! Thank You.
2024年1月29日
JENCO WHOLESALE からの回答
Dear Customer,
We truly appreciate you taking the time to share your feedback. It’s wonderful to know you had a positive experience, and your support means a great deal to us.
We look forward to assisting you again in the future.
Best regards,
Jenny
Received my order on time
2024年1月29日
JENCO WHOLESALE からの回答
Dear Customer,
We truly appreciate you taking the time to share your feedback. It’s wonderful to know you had a positive experience, and your support means a great deal to us.
We look forward to assisting you again in the future.
Best regards,
Jenny
Delivered item in given time and in new…
Delivered item in given time and in new condition.
2024年1月26日
JENCO WHOLESALE からの回答
Dear Customer,
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience and sincerely appreciate your support.
We look forward to the opportunity to serve you again in the future.
Best regards,
Jenny
Item sold out but you failed to remove…
Item sold out but you failed to remove it from the website. Money was returned but no explanation given untill contacted
2024年1月23日
JENCO WHOLESALE からの回答
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the item being sold out. Occasionally, stock updates may lag, and we regret this oversight. While your refund was processed promptly, we acknowledge the lack of proactive communication and are working to improve in this area.
We value your input and are committed to providing a better experience in the future.
Best regards,
Jenny
The representative went the extra mile!…
The representative was very professional and proficient in helping get the right parts for my repair. They went the extra mile in their research to locate the correct parts. Over the top customer service!!!
2024年1月22日
JENCO WHOLESALE からの回答
Dear Customer,
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience and sincerely appreciate your support.
We look forward to the opportunity to serve you again in the future.
Best regards,
Jenny
Was not notified of price increase…
Was not notified of price increase after placing multiple orders for same product.
2023年12月15日
JENCO WHOLESALE からの回答
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused by the price change. We strive to provide a seamless experience and understand how this situation may have been confusing.
Your concerns are valuable to us, and we will use them to improve our communication and processes moving forward. Please feel free to reach out if you have further questions or need assistance.
Best regards,
Jenny
JENCO WHOLESALE からの回答
Dear Customer,
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience and sincerely appreciate your support.
We look forward to the opportunity to serve you again in the future.
Best regards,
Jenny
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