JENNEN Shoes レビュー 

JENNEN Shoes からの回答

2020年2月19日

Hi Steven,

Thank you for taking the time to review us on Trust Pilot and Google My Business.

Firstly, I'd like to apologise if our team didn't respond to your emails.

We had some issues with our email system around this time last year, which I again, apologise for.

We now have three full-time customer care managers, who handle live chat, phone and email support from 8am till midnight, 7 days a week.

It is normal for our calves to get a workout, especially if you haven't worn elevator shoes before.

I'd suggest a style that offers a lower elevation of 5-6cm to begin with.

I'd like to make it up to you, so if you can please get in touch with our care team via our website, we will do our best to assist.

Thank you again, and have a lovely day.

Jennen.

JENNEN Shoes からの回答

2020年2月19日

Hi Suharto,

Thank you for your review.

We have 25 new styles arriving in a few months, so if you're on our mailing list, you'll be the first to know.

You can also check out our sales collection, which have products marked down by up to 70%.

Here is the link: https://www.jennenshoes.com.au/collections/sale

Thank you again and have a lovely day!

Jennen.

JENNEN Shoes からの回答

2020年2月19日

Hi Andrew,

Thanks so much for your feedback.

If you don't mind contacting our customer care team on our website with your order details, we'll see what we can do to help.

Quality control is very important to us, so if the soles wore out within 4 months, we'd like to know.

Thanks again and have a great day.

Jennen.

JENNEN Shoes からの回答

2020年2月19日

Hi Sinbe,

Thank you so much for your feedback.

I'm not sure when your husband purchased our shoes, but our new technology has more padding at the front of the shoes (underneath the toes) so the gradient is not as steep as it used to be.

Generally, if one hasn't worn elevator shoes before, we always recommend a lower elevation of 4-6cm to begin with as it does take a bit of getting used to.

If you'd like to get in contact with our customer care team, we can check his order details and see what we can do or suggest.

Thanks again and have a lovely evening.

Jennen.

JENNEN Shoes からの回答

2020年2月19日

Hi Richard,

Thank you for your very helpful review.

We haven't changed manufacturer since we began our business in 2007.

However, we have made changes to our product based on feedback from our customers.

The biggest complaint we received in the first few years, was that our shoes were too heavy and that the outsoles made loud noises whenever walking. This was mainly due to the thick, wood outsoles.

As a result, our shoes now feature rubber outsoles, which are lightweight and soft when walking.

Having said this, I will make note of this and do our best to improve the quality of our outsoles.

If there's anything else we can help with, please don't hesitate to contact our friendly customer care team.

Thanks Richard.

Jennen.