Sandals too small for the advertised size. No size label anywhere on the sandal. They would not accept that they had sent the wrong size. Returns procedure described on the website says nothing about... もっと見る
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Item not as described, item had defects, no fit for purpose, wrong design and wrong colour. This breaches the consumer credit act. They try to get you to return to china but they took the money and th... もっと見る
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I was misled by the title Jesse London, I thought they were based in London. It looks good on the website once you receive it ,the quality is very poor, I’ve returned it back it has been sitting in... もっと見る
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Terrible. The material is cheap and see through and looks different to the picture and when emailing asking for a refund, they state they can offer me a 10% refund (£4) as sending it back can be expen... もっと見る
企業が回答しました
1.2
ひどい
738件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 99％に回答しています
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BEWARE OF JESSE LONDON
BEWARE OF JESSE LONDON — AVOID AT ALL COSTS.
The dresses are extremely poor quality, and the sizing is completely inaccurate. I’m now out of pocket because of this order and very disappointed with the overall experience.
Please don’t make the same mistake I did before ordering from this company.
2026年5月11日
自発的なレビュー
Jesse London からの回答
Hi,
We’re very sorry to hear about your experience and understand how disappointing it must have been, especially regarding the product quality and sizing issues. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Absolutely dreadful company
Absolutely dreadful company. Call themselves Jesse-LONDON but if you want to return an item you must send it to China at your own cost, approx 50% of the cost of the actual item. They try to fob you off with 15% refund and keep the garment- which, for the record, is cheap tat. Nothing like the photos. Many people report the company denying ever receiving their returns. Despicable company. We'll see if my return ever finds it's way back home to China! STEER WELL CLEAR OF THIS COMPANY
2026年5月1日
自発的なレビュー
Jesse London からの回答
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the product quality, return process, and the concerns you’ve raised about returns handling. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
All over good experience shopping with…Jesse London
All over good experience shopping with Jesse London, only size problem I faced actually need one size up from your actual size, but quality is good love shoes what's in the picture is same performance.
Thank you
2026年4月16日
自発的なレビュー
Jesse London からの回答
Hi,
Thank you for taking the time to share your feedback. We’re glad to hear you had an overall good experience and that you’re happy with the quality and the shoes. We also appreciate your note about sizing feedback like this is very helpful for both us and other customers.
If you ever need help with sizing or anything else in the future, feel free to reach out.
Kind regards,
The Jesse London Team
The dress was poor quality and…
The dress was poor quality and shapeless. I’m having difficulty sending it back . Can you help please .
2026年4月24日
自発的なレビュー
Jesse London からの回答
Hi,
We’re sorry to hear the dress didn’t meet your expectations and that you’re having difficulty with the return process. We understand how frustrating that can be, and we want to help resolve it for you.
Please email us at info@jesse-london.com
with your order number and briefly explain the issue you’re having with the return. Our team will then be able to check your order details and guide you through the correct return steps or offer the appropriate resolution options available in your case.
Kind regards,
The Jesse London Team
I waited a very long time for my order
I waited a very long time for my order, mens t-shirt and shorts set, these are not a uk company, made in China
It's finally arrived and the material is awful, cheap and nasty nothing like the picture, much too small
Wish I had read the reviews first
Don't buy from this company and items are not cheap, and probably worth a £5 no more, disgusting product
2026年5月13日
自発的なレビュー
Jesse London からの回答
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the delivery delay, sizing, and product quality. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Return to China at yr expense, very very costly
Dress size completely wrong, far too small. Yes you can return things but you have to pay to send them back to China! They mention London, perhaps so it sounds local and they show a Feltham uk address but thats a warehouse possibly, NOT a return location. Never use them. Oh they gave me a £3 refund for my wasted £35. Beware
2026年4月16日
自発的なレビュー
Jesse London からの回答
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the sizing, refund amount, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return instructions and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
BEWARE Absolutely awful I would never…
BEWARE Absolutely awful I would never use this company again, took over 2 weeks to arrive and refused to return the item unless I paid the return delivery fee of £25 which is simply unfair and unethical.
The dress was not well made and not true to size or picture.
2026年4月30日
自発的なレビュー
Jesse London からの回答
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the delivery time, product quality, sizing, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Just received this T-shirt for the…
Just received this T-shirt for the upcoming wedding . It is the worst shirt I’ve ever bought at very expensive cost . Definitely a fraud website . Unfortunately I can’t even give a zero
2026年5月12日
自発的なレビュー
Jesse London からの回答
Hi,
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially with the item being purchased for an important occasion. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
I would also give zero stars
I would also give zero stars! I want to return 2 jackets. They are small and the fabric is poor. I have been told that I have to pay to send them back to China but they would give e me 15% (not a lot) and I could keep them.
Very poor!
2026年5月12日
自発的なレビュー
Jesse London からの回答
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the sizing, fabric quality, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return costs and refund offer, and we would like the opportunity to review your case in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
poor quality nothing like original…
poor quality nothing like original pictures
definitely not orthopaedic
will not use this company again was told to keep shoes and given a 15% refund
highly dissatisfied
2026年4月25日
自発的なレビュー
Jesse London からの回答
Hi,
We’re very sorry to hear about your experience and understand how disappointing it must have been to receive an item that did not match your expectations in terms of quality and description. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
AVOID
AVOID. Misleading, Cheap, poor quality products.
Customers should be aware that although the company presents itself as UK-based, Jess-London, returns are handled overseas (China) and international return costs (at your own expense) may make refunds impractical for low-value items.
Very disappointing experience overall.
2026年5月5日
自発的なレビュー
Jesse London からの回答
Hi,
We’re very sorry to hear about your experience and understand how disappointing this must have been for you. Please accept our sincere apologies for the inconvenience caused regarding the product quality and return process. This is not the standard we aim to provide, and we take feedback like this seriously.
We also understand your concerns regarding returns and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Terrible quality definitely not…
Terrible quality definitely not orthopaedic as advertised took ages to arrive and not free returns as I believed.i wish I had read the reviews first!
2026年5月11日
自発的なレビュー
Jesse London からの回答
Hi,
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially regarding the product quality, delivery time, and return expectations. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Not easy to return not UK company
I want to return the dress I ordered due to it being tight around my waist. They say on their website "easy 30 day return policy" This is not true. They are only offering me 10% refund of the dress which is £3.90 because apparently it's expensive for me to return to Asia. This is not a UK company!!!
2026年5月6日
自発的なレビュー
Jesse London からの回答
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the fit of the dress and the return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return policy and refund offer, and we would like the opportunity to review your case in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
AVOID! AVOID! AVOID! DISHONEST BUSINESS!!!!
AVOID!! AVOID!! DISHONEST BUSINESS I would give this website zero if I could but one star is the lowest.
They say they accept returns. The parcel has a London return address then they say you must return to China!!! At your own cost.
This is dishonest.
The reason for my returns is because the sizing is approx 5 sizes smaller than UK sizing. The quality is cheap and nasty. Nothing like the photos.
Absolutely appalling. They must be stopped and shut down as this business is totally unethical and fooling people for their money.
Oh and you have to wait weeks and weeks for delivery yet they claim next day despatch!
So dishonest and unethical it’s unbelievable how they sleep at night!!
I have taken legal advice and am told that when they show a Uk return address on their parcels they cannot they insist you return to China at your cost when they never ad used of this on their website or prior to purchase. They confirm they are a UK business.
I will fight this issue as they are fraudsters and it’s not acceptable to take people’s money in this way.
DO NOT BUY FROM THEM.
2026年5月11日
自発的なレビュー
Jesse London からの回答
Hi,
We’re very sorry to hear about your experience and understand how frustrating and upsetting this situation must have been for you. Please accept our sincere apologies for the inconvenience caused regarding the sizing, quality, delivery times, and return process. This is not the standard we aim to provide, and we take concerns like yours seriously.
We also understand your concerns regarding the return instructions and overall communication, and we would like the opportunity to review your order and the issues you’ve raised in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Jesse London からの回答
Hi,
We’re very sorry to hear about your experience and understand how disappointing it must have been to receive an item that did not meet your expectations. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
I would give zero stars if I could
I would give zero stars if I could. Website states “hassle free returns” but he custom charges are £40. Misleading. Quality was terrible so chances are high you will want to return the items so better off not buying anything in the first place. Terrible customer service too. Avoid!
2026年3月28日
自発的なレビュー
Jesse London からの回答
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the return costs, product quality, and customer service. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return policy and would like the opportunity to review your case and feedback in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Avoid
Avoid! The products are cheap and nasty, if you're not happy you have to pay for the return to China which cost as much as their horrible products. Appalling customer service and appalling products!
2026年4月30日
自発的なレビュー
Jesse London からの回答
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the product quality, customer service, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Would give zero stars if I could
Would give zero stars if I could. Scam company. Do not buy from them. YOU HAVE BEEN WARNED......
2026年4月17日
自発的なレビュー
Jesse London からの回答
Hi,
We’re very sorry to hear about your experience and understand how disappointed and frustrated you are. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take all customer feedback seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
I purchase a suit for a special…
I purchase a suit for a special occasion from this company . Never receive it ,due to incorrectly label . I was lie upon initially that l refused delivery. Now my item is on way to this company. I sincerely requested a refund and them to keep item . Jessie London is giving me the most painful shopping experience. I am being told lies every day . It hurts to be rip off of 97 £ . Avoid shopping here. I only wish l had read reviews first .
Update 09/05/2026
Got an email from Jessie London , again they have refuse to issue refund 94 £ plus .Item order over one month. I believe the reply l got here is not sincere. I really hope the relevant authorities can look into this company bossiness ethics . No customers show spend money and get unfair service in the end .
Update 13/05
Royal Mail has confirmed that you are in possession of the item.
Under customer legal rights, I believe I am entitled to a refund. I previously left a review on your website and was asked to contact you directly by email.
At this stage, I am becoming increasingly concerned, as the lack of resolution is making me feel like a victim of fraud.
I would appreciate an urgent update regarding my refund and the next steps to resolve this matter.
Avoid this company everyone . If l had read these reviews first it would had save me.
2026年4月7日
自発的なレビュー
Jesse London からの回答
Hi,
We’re very sorry to hear about your experience and understand how upsetting and frustrating this situation must have been, especially given the importance of the occasion you purchased the suit for. Please accept our sincere apologies for the inconvenience caused and the distress surrounding the delivery and refund process. This is not the standard we aim to provide, and we take concerns like this seriously.
Please email us at info@jesse-london.com with your order number, and our team will review your case and the delivery details in full so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Avoid at all costs
Avoid at all costs. I ordered a what I believed to be a gorgeous leather jacket and I received a horrible plastic product instead.They are constantly changing terms and conditions and they expect customers to pay for return to China that often costs more than 30£.It’s a scam!
2026年5月5日
自発的なレビュー
Jesse London からの回答
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the material quality and the return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns like this seriously and would like the opportunity to review your order and the issues you’ve raised in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
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