Jetkrate レビュー 327

Jetkrate からの回答

2026年4月9日

Hi there,

We’re sorry to see this review, but unfortunately we’re unable to locate your account or any prior correspondence based on the information provided.

We’ve reached out via Trustpilot requesting a few more details so we can properly investigate and assist. If you could please share your shipment number or the email used on your account, we’ll look into this right away.

If you’ve previously tried contacting us via email, it’s possible it may have landed in spam. The most reliable way to reach us is via our contact form here: jetkrate.com/contact, which goes directly into our support system.

We’re more than happy to help once we have a bit more information.

Jetkrate からの回答

2026年4月9日

Hi Cody,

Thanks so much for the 5-star review!

Great to hear you found the service efficient, fast, and easy – that’s exactly what we aim for.

Appreciate the support and we look forward to helping you again soon.

Jetkrate からの回答

2026年4月6日

Hi Brittany,

Thanks so much for the 5-star review!

We’re really glad to hear you’ve used Jetkrate multiple times and had a great experience each time. Delivering exactly what we promise and backing it up with strong customer service is what we aim for.

We really appreciate your continued support and look forward to helping you again soon.

Jetkrate からの回答

2026年3月12日

Hi Maddie,

Thank you so much for the wonderful 5-star review!

We completely understand that ordering internationally for the first time can feel stressful, so we’re really glad Hannah was able to help guide you through it and make the experience a positive one. She’ll be thrilled to read your kind words – we’ll definitely pass the message on to her!

It means a lot that you trusted Jetkrate to help you get something that was sold out in the US, and we’re happy everything worked out in the end.

Thanks again for the lovely feedback and for choosing Jetkrate.

Jetkrate からの回答

2026年3月12日

Hi Ito,

Thank you so much for the 5-star review!

We’re really glad to hear you’ve had a great experience and that our team has been quick to respond to your queries. It means a lot to hear you’ll continue using Jetkrate for ANZ and UK shipments.

Thanks again for your support – we look forward to helping you again soon 👍

Jetkrate からの回答

2026年3月8日

Hi there,

Thanks so much for the 5-star review!

We’re glad to hear your package arrived safely in the end. We appreciate your patience with the short delay while we were adapting to the DHL eCommerce service.

Thanks again for choosing Jetkrate – we look forward to helping you again in the future.

Jetkrate からの回答

2026年3月8日

Hi there,

Thanks so much for the 5-star review!

We’re really glad you found the service quick and easy to use. That’s exactly what we aim for.

Thanks again for choosing Jetkrate – we look forward to helping you again soon.

Jetkrate からの回答

2026年3月3日

Hi there,

¡Muchísimas gracias por tu reseña de 5 estrellas!

Nos alegra muchísimo saber que nuestro servicio te ha permitido comprar en Australia y recibir tus productos cómodamente en casa. Justamente esa es nuestra misión – hacer posible que personas fuera de Australia puedan acceder a lo que necesitan sin complicaciones.

Gracias por confiar en Jetkrate y por valorar nuestro servicio internacional. Estaremos encantados de ayudarte nuevamente cuando lo necesites.

Jetkrate からの回答

2026年3月3日

Hi there,

Thanks so much for the 5-star review!

We love hearing that we’re the best for AU and UK forwarding 😊 That’s exactly what we’re working hard to deliver.

Really appreciate the support and look forward to helping you again soon.

Jetkrate からの回答

2026年2月14日

Hi Diane,

Thanks so much for the 5-star review!

We’re really glad you found the service super efficient and that you loved the experience. That’s exactly what we aim for.

Thanks again for choosing Jetkrate – we’d be happy to help you anytime.

Jetkrate からの回答

2026年2月10日

Hi Otto,

Thank you so much for the amazing 5-star review and for sharing the full story.

We’re really glad everything was able to get sorted in the end, and huge thanks for the shout-out to Hannah S. – she’ll absolutely appreciate hearing this. Catching the issue, fixing the measurements, and getting things back on track is exactly the level of care we aim to provide, even when things don’t go perfectly at first.

We’re also glad you stuck with us, and it means a lot to hear you’re now happy to keep shipping with Jetkrate. Thanks again for the trust and support – we’ll be here whenever you need us next.

Jetkrate からの回答

2026年1月29日

Hi Steve,

Thanks so much for the GGGreat 5-star review!

We’re really glad to hear you found the account setup easy, the communication clear, and the consolidation and dispatch efficient. It’s great to know everything arrived quickly and in excellent condition.

Thanks again for choosing Jetkrate – we really appreciate the support and look forward to helping you again in the future.

Jetkrate からの回答

2026年1月21日

Hi Sarah,

Thank you so much for the wonderful 5-star review!

We’re really pleased to hear you had such a great experience, and we’ll be sure to pass your kind words on to Hannah – she’ll be thrilled to hear this. Going the extra mile and finding smart ways to save on shipping is exactly what we aim to do.

Thanks again for choosing Jetkrate and for taking the time to share your experience. We’d be more than happy to help you again anytime.

Jetkrate からの回答

2026年1月8日

Hi there,

Thanks so much for the 5-star review!

We’re glad to hear you found the service fast and the experience positive. We also appreciate the feedback around repacking – we do repack where possible to reduce size and cost, and selecting Combine & Repack (for saving) is the best way to make sure that happens before shipping.

Thanks again for your support and kind words – we really appreciate it.

Jetkrate からの回答

2026年1月4日

Hi Darrell,

Thanks so much for the 5-star review!

We’re really glad to hear your items were handled with great care and that you were impressed with the service. We truly appreciate the recommendation and look forward to helping you again in the future.

Jetkrate からの回答

2025年12月30日

Hi Dmitrii,

Thank you so much for the 5-star review and the kind words.

We’re really pleased to hear you’ve found the service reliable and efficient, and that our support team has been able to help quickly whenever needed. Providing a smooth, dependable experience is exactly what we aim for.

We really appreciate the recommendation and look forward to continuing to support you with future shipments.

Jetkrate からの回答

2025年12月19日

Hi Bea,

To clarify for anyone reading this review:

Australia Post no longer offers DDU (duties unpaid) services to the United States due to recent US import rule changes affecting shipments under USD 800. This decision was made by Australia Post, not Jetkrate.

Jetkrate only provides DDU shipping. We do not offer DDP services, and as a result, Australia Post is no longer available as a shipping option to the US. This has been explained to you previously.

Because of this, FedEx is currently the only compliant courier option for shipping to the US via Jetkrate, which is why the price differs from shipments made months earlier under an entirely different regulatory environment.

Pricing changes are driven by:

Courier availability

US import regulations

Duties handling requirements

None of which are controlled by Jetkrate.

You are always shown all available courier options and prices upfront before choosing to ship. There are no hidden charges, and you are free not to proceed if the pricing does not suit you.

We understand frustration around increased shipping costs, but these are the result of regulatory changes, not a “rip off”.

Jetkrate からの回答

2025年12月16日

Hi Mina,

Thank you so much for the lovely 5-star review 🖤

We’re really glad Jetkrate could help when the store didn’t ship to your country, and even happier to hear everything worked out smoothly in the end. Mistakes happen, so it’s great to know Hannah was able to jump in quickly and get things sorted for you.

Super pleased your parcel made it to Finland quickly as well. We really appreciate the recommendation and would love to help you again anytime 😊

Jetkrate からの回答

2025年12月8日

Hi there,

Thanks so much for the 5-star review!

Glad to hear our communication was fast and that our team could help with a solution when regular postal shipping was not an option. Really appreciate you putting your trust in Jetkrate.

If you ever need anything else, we’re here to help 🙂