There were initial issues with shipping due to some problem with the agreements. It would have been helpful to have this information on the website so I could have chosen a different delivery method.... もっと見る
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Delivery time took at least 3 weeks. There were some problems with the shipment. Products finally arrived. Previously arrived in about 5 days
企業が回答しました
Took 6 weeks to finally get my order, low communication by JetSnus. Was told I would get complimentary tins for the delay. I did not receive any of said complimentary tins.
企業が回答しました
Perfect, if there's anything just send them a mail and they will sort it out for u.. highly recommend JetSnus around delivery in EU.
企業が回答しました
企業情報
当該企業による記述
JetSnus.com is a Europe-based online store specializing in premium nicotine pouches, offering fast worldwide delivery, competitive prices, fresh stock, and discreet packaging. We work only with trusted suppliers to ensure authentic products and consistent quality, and we handle every order with care because every order matters. From secure checkout to reliable global shipping, our goal is simple: smooth service, real value, and long-term trust.
連絡先
3.8
ほぼ満足
21件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
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I order it almost 12 days ago it still…
I order it almost 12 days ago it still hasnt arrived absolutely horrible delivery
2026年9月14日
JetSnus.com からの回答
We can see that your order was dispatched the very next day after it was placed, and it appears there was a delay on the courier’s side, which is unfortunately something we cannot always control.
We also see that you have now received your order. We sincerely apologize that you had to wait so long and understand your frustration. Thank you for your patience and feedback.
JetSnus Team
Last time when i use this site
Delivery time took at least 3 weeks. There were some problems with the shipment. Products finally arrived. Previously arrived in about 5 days
2026年9月20日
自発的なレビュー
JetSnus.com からの回答
UPDATED
We sincerely apologize for the long delivery time and the inconvenience caused by the technical issue.
We’re glad to see that you have now received your order and that the issue has been resolved. We understand that waiting significantly longer than usual can be frustrating, especially when your previous orders arrived much faster.
Thank you for your patience and understanding.
JetSnus Team
Pleased
There were initial issues with shipping due to some problem with the agreements. It would have been helpful to have this information on the website so I could have chosen a different delivery method. Otherwise, everything went smoothly, and I received my order. The products were packed better than usual and arrived in a sturdy box. I’m deducting one star due to the lack of communication and the hassle involved. I will order again.
2026年9月15日
自発的なレビュー
JetSnus.com からの回答
UPDATE - (Technical error fixed and order sent)
Hi Jarno,
We're really sorry for the frustration and for the lack of response — that's not the experience we want you to have. To explain what's happening: some orders placed around this time haven't been processed yet because of a technical issue with our shipping provider's API.
Their team is working on the fix, and we're following up with them closely. We've also shared an update about this in our Telegram group so customers can stay informed, and we've sent you a direct email explaining the situation and your order status. Your order hasn't been forgotten — it will be shipped as soon as the issue is resolved, and we're pushing to speed that up as much as possible.
We understand the silence made this worse, and we're sorry for that too. Thank you for your patience.
Snus didnt come
2026年8月25日
JetSnus.com からの回答
UPDATE - (Technical error fixed and order sent)
Hello Alejandro,
We’re sorry for the inconvenience with your order.
The delay was caused by a temporary technical issue in the courier’s system, which prevented your shipment from progressing through their processing workflow.
We’re happy to inform you that your parcel has now been located, and the issue has been resolved. Your shipment has resumed its journey and is on its way to you.
Thank you for your patience and understanding!
Best regards,
JetSnus Team
Perfect
Perfect, if there's anything just send them a mail and they will sort it out for u.. highly recommend JetSnus around delivery in EU.
2026年8月10日
JetSnus.com からの回答
Thank you so much for your kind words and recommendation! 💚 We’re always happy to help and make sure everything is sorted out as quickly as possible.
We truly appreciate your trust in JetSnus and look forward to serving you again! 😊
Best regards,
JetSnus Team
JetSnus.com からの回答
Thank you for the 5-star review! 👍 We really appreciate your support! 💙
Perfect job from you
2026年7月28日
JetSnus.com からの回答
Thank you so much, Markku! We really appreciate your feedback and are happy to hear you had a great experience with us! 🙌
JetSnus Team
JetSnus.com からの回答
Thank you so much for your feedback, Brian! We’re glad to hear that everything worked smoothly and that you had no issues with your order. We truly appreciate your support!
Best regards,
JetSnus.com Team
Fast shipping to finland grat experience
2026年7月13日
JetSnus.com からの回答
Thank you for your review, Joel! We’re happy to hear that your order arrived quickly in Finland and that you had a great experience with us. We look forward to serving you again!
Best regards,
JetSnus.com Team
El pedido debería haber tratado 3.dias…
El pedido debería haber tratado 3.dias y tardo más de 10. Lo peor es que no me sentó bien el producto. Habitualmente consumo Velo sin problemas. Su producto me producía náuseas y mareo. Lo intenté dos veces y la segunda fue peor que la primera vez. Dinero tirado a la basura. Compré tres bolsas.
Escribo esto por si alguien. Lo prueba y le pasa lo mismo que a mi. Si la primera prueba no es buena no intenten una segunda. Será peor.
2026年6月30日
JetSnus.com からの回答
Hello,
We are sorry to hear that the products were not suitable for you.
However, we would like to clarify a few important points. The estimated delivery time stated on our website is 3–10 business days. We do not guarantee delivery within three days.
Additionally, no VELO products were purchased in this order. The order contained three different ICEBERG STRIPS products, which have a completely different format and may differ in strength and effect from the VELO products you normally use.
Individual tolerance to nicotine products can vary depending on the product, dosage, format, and personal sensitivity. We always recommend checking the product strength before use and discontinuing use immediately if nausea, dizziness, or any other adverse effects occur.
We respect your personal experience, but we believe it is important to clarify these facts so that other customers receive complete and accurate information about the order and our delivery terms.
Best regards,
JetSnus.com Team
JetSnus.com からの回答
Hi Hjalte,
Thank you for your review. We’re glad to hear that you received your order, and we’re sorry that delivery took longer than expected.
Most orders arrive much faster, but unfortunately, in rare individual cases, shipments can be delayed during transit or customs processing, which is outside of our direct control. We always do our best to make sure every order is shipped quickly and reaches the customer safely.
Thank you for your patience, and we hope your next experience with JetSnus will be smoother.
Best regards,
JetSnus.com Team
JetSnus.com からの回答
Hi Lars,
Thank you so much for your 5-star review!
We’re happy to hear that you were satisfied with the service and delivery speed. We really appreciate your support and hope to see you again at JetSnus.com.
Best regards,
JetSnus.com Team
i’m happy with my order
i’m happy with my order
i got killa blueberry and cuba coca leaf
2026年6月4日
自発的なレビュー
JetSnus.com からの回答
Hi David,
Thank you so much for your 5-star review!
We’re very happy to hear that you are satisfied with your order and that you enjoyed the products. We really appreciate your support and hope to see you again soon.
Best regards,
JetSnus.com Team
Super fast delivery and very nice…
Super fast delivery and very nice package. Will order again for sure and recommend to every nicotine pouch user! 5/5
2026年5月22日
JetSnus.com からの回答
Thank you so much for your amazing review, Joni!
We’re really happy to hear that your order arrived fast and that you liked the packaging. Your recommendation means a lot to us.
We’ll be glad to see you again at JetSnus.com! 💚
Best regards,
JetSnus.com Team
Took 6 weeks to finally get my order
Took 6 weeks to finally get my order, low communication by JetSnus. Was told I would get complimentary tins for the delay. I did not receive any of said complimentary tins.
2026年4月29日
JetSnus.com からの回答
Hi Mark,
Thank you for your feedback, and we sincerely apologise for the delay and lack of clear communication.
Unfortunately, we faced an unexpected force majeure situation, and for a certain period shipments to Australia became very difficult to process. However, we fully understand that this caused inconvenience, and even though your order was placed on the 9th and delivered on May 11th — around 4 weeks rather than 6 — this is still not acceptable by our standards.
We are sorry that the promised complimentary tins were not included. To make this right, we would like to offer you a 20% discount on your next order.
Please email us at info@jetsnus.com, and our team will send you a personal discount coupon.
Once again, we apologise for the inconvenience. Fortunately, this issue has now been resolved, and we hope for your understanding.
Best regards,
JetSnus.com Team
JetSnus.com からの回答
Vielen Dank für Ihr Feedback! Es freut uns sehr, dass Sie mit unserem Preis und der Lieferung zufrieden sind. Wir freuen uns auf Ihre nächste Bestellung! 💯
Beste Grüße
JetSnus.com
JetSnus.com からの回答
Hi,
Thank you for your great review! We’re really glad to hear that you were happy with both the delivery speed and the product quality.
At JetSnus.com, we always aim to provide fast, reliable shipping and consistently high-quality tobacco-free nicotine pouches, so it means a lot to know we met your expectations.
We truly appreciate your support and look forward to serving you again soon!
Best regards,
JetSnus.com Team
Best Shop ever
This shop delivers very fast. I got my product in 3-4 days. The product-quality, is also very good (depending on the flavour and the brand one likes ;) ).
And also, it is not that expensive and it has a very kind customer support.
All in all, it‘s the bedt shop I‘ve ever bought from, and I‘ll order only in this shop the next times, since they have multiple brands.
PINTS: 10/10
2026年2月2日
JetSnus.com からの回答
Thank you very much for your amazing review! ⭐
We truly appreciate you taking the time to share your experience with JetSnus.com. It’s great to hear that you were happy with the fast delivery, product quality, and our customer support, that’s exactly what we work hard to achieve every day.
You’re absolutely right! Taste and brand preference can be very personal, which is why we keep expanding our selection so everyone can find their perfect match. We’re really glad to have you as a returning customer and look forward to your next orders!
If you ever need recommendations or assistance, our team is always here to help.
Best regards,
JetSnus Team
Ordered for the first time
Ordered for the first time and everything went smoothly. Fast shipping, tracking provided right away, and the package arrived neatly packed. The product was fresh and exactly as described. You can tell they care about their customers. I’ll definitely order again. 👍
2026年2月1日
自発的なレビュー
JetSnus.com からの回答
Hi Tomy,
Thank you so much for your first order and for taking the time to share your experience! 🙌
We’re really happy to hear everything went smoothly, from fast shipping and instant tracking to fresh products and secure packaging. That’s exactly the standard we aim for with every single order.
It means a lot to us that you noticed the care behind the process. We truly appreciate your trust and we’ll be more than happy to welcome you back anytime.
See you soon at JetSnus.com 🚀
— Team JetSnus
Everything was perfect
Everything was perfect. The order was processed very quickly and delivered faster than expected.
All nicotine pouches had fresh production dates, which is very important for me. The packaging was secure and the products were exactly as described on the website.
I will definitely order again and can recommend JetSnus to anyone looking for a reliable store.
2026年2月2日
自発的なレビュー
JetSnus.com からの回答
Hi Fil,
Thank you for such detailed feedback! ⭐
We’re especially glad to hear you appreciated the fresh production dates and secure packaging. We know how important that is, and we always make sure our customers receive products exactly as described, no compromises.
Faster-than-expected delivery is always a good surprise 😄 We work hard to process orders quickly so you don’t have to wait longer than necessary.
Thank you as well for recommending JetSnus - that truly means a lot to our team. We look forward to serving you again soon!
— JetSnus.com Team
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