I like your old website dashboard much better. The new one is too confusing and I find extremely limiting when trying to make a decision on buying a product, which in the end I end up not buying becau... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Rapide facile et discret , mais j aimerais avoir les médicaments une semaine avant que le pot sois vide je le reçois la journée même est-ce possible?
企業が回答しました
This program has been so wonderful and successful. For an introvert, the ability to do almost everything virtually is amazing. The nurse practitioners and doctors are incredibly knowledgeable and answ... もっと見る
企業が回答しました
I would definitely still recommend Jill health aside from all these negative reviews. Yes you can tell that the company is on the newer side but this hasn’t bothered me. They provided me a weight loss... もっと見る
企業が回答しました
企業情報
当該企業による記述
Jill Health is Canada's first fully online telemedicine clinic built for women, connecting Canadian women with licensed doctors and nurse practitioners for care that used to mean a waiting room, all from your phone or laptop. We offer treatment programs for menopause and hormone optimization, weight management, sexual health, skin, hair loss, longevity, and allergies. Every program starts the same way: a free online medical assessment, followed by a one on one review from a licensed Canadian clinician. If a treatment is appropriate for you, your prescription is filled by a licensed Canadian partner pharmacy and shipped directly to your door in plain, unbranded packaging. Our care team is available through secure messaging for ongoing support, so you are never just left with a prescription and no one to ask questions. For programs that include lab work, we build your plan around your own biomarkers rather than a one size fits all approach. We are 100% Canadian owned and operated, and every clinician and pharmacy in our network is licensed to practice in Canada. Jill Health offers free, discreet shipping across the country.
Personalized healthcare for Canadian women.
当該企業による記述
- We're a 100% Canadian digital clinic offering personalized treatment plans for women.
- Browse our treatment options and choose the one that interests you. You’ll be asked to complete an online medical consultation, providing our medical team with the information they need to determine if the treatment is right for you.
Free Canada-wide discreet shipping
Ships within 3 to 5 days.
If approved, your medication will be shipped within 3 to 5 business days.
連絡先
222 Bay St, Suite 3000,, M5K 1E7, Toronto, カナダ
- hello@jill.health
- jill.health
Lose weight your way.
4.1
ほぼ満足
288件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
More interested in charging monthly fees than they are with your care.
I was a patient with this company for about a year. They were more concerned with charging monthly fees than they were with actual patient care. Lab work was often hard for labs to read. Their website makes it next to impossible to follow up. You will receive lab work a refills LONG after your current prescription runs out leading to withdrawal symptoms and next refill to be ineffective. I ended up gaining weight due to this.
Go see your doctor.
2024年7月1日
Jill Health からの回答
I'm really sorry to hear about your experience — it’s clear we didn’t meet the standard of care you deserved, and that’s not something we take lightly. Delays with lab work, difficulty navigating the platform, and gaps in prescription timing are incredibly frustrating, and I understand how much that can impact your health and trust in our service.
I’d appreciate the opportunity to look into what happened and see how we can improve from your feedback. If you're open to it, please reach out to me directly at help@jill.health — just ask for Joe. Thank you for taking the time to share this.
Was not transparent regarding billing…
Was not transparent regarding billing and then sent out prescriptions before reviewing insurance, that could not be returned.
2024年5月25日
Jill Health からの回答
I'm really sorry to hear about your experience — it’s absolutely understandable to feel frustrated if things weren’t clearly communicated around billing and insurance. Transparency is something we take seriously, and we apologize for the confusion and inconvenience this caused.
I’d really like to look into this personally and see what we can do to make it right. Please feel free to reach out to me directly at help@jill.health — just ask for Joe. Thank you for bringing this to our attention.
Thank you for your good client service!
2025年5月25日
Jill Health からの回答
You're very welcome, and thank you for the 5-star review! We're always happy to provide great service and appreciate your support!
Jill Health からの回答
Thank you so much for the kind words! We're glad to be your trusted source for Latisse and are always here to help whenever you need us!
Love that I can get this product without waiting weeks to get a prescription from my doctor
My doctor has a typical 8-10 week wait to get in. I really appreciate that I am able to get a prescription without the long wait. It is easy and the team is very helpful!
2025年5月25日
Jill Health からの回答
Thank you for the wonderful review! We're so glad we could help you skip the long wait and still get the care you need. Making things easy and accessible is what we’re all about — and we're always here when you need us!
Brutal service and follow up
No one would reply to emails and ain’t get me blood tests in time to have consistent medication. Had to quit with Jill health and switch meds with a different practitioner, very upsetting
2024年5月25日
Jill Health からの回答
I’m really sorry to hear about your experience. It’s clear we fell short in both communication and timely care, and I completely understand how frustrating and upsetting that must have been. This isn’t the standard we aim for at Jill Health.
If you’re open to it, I’d appreciate the chance to look into what happened and see if there’s anything we can do to make it right. Please feel free to reach out to me directly at help@jill.health — just ask for Joe. Thank you for your feedback — we’re taking it seriously.
Jill Health からの回答
Thank you for the review!
Truly deserve 5 star for the product…
Truly deserve 5 star for the product line up they have around skin, hair and supplements. The care i get from the team is also something i dont find from other online clinic.
2024年5月23日
Jill Health からの回答
Thank you for your kind words and we look forward to continuing to support you on your wellness journey!
Slightly buggy site, great customer service
I've had some repeated issues with the software - seems like a weird bug that would loop when I would attempt to do the consultation questionnaire (it would prompt me to complete it as it is a "gatekeep" step in order to proceed to get the medication shipped, after paying) that prevented me from using the site but always got it fixed once I reached out. The last time I renewed my prescription, it was a different issue altogether. It was very difficult to get it to recognize my ID with the third party camera, which was a bit frustrating. Eventually after trying over and over again it finally worked and it was fine, but I'm hoping the next time will be a bit smoother.
In short, some technical issues, but everyone who has responded to help with the hiccups has been awesome!
2025年4月29日
Jill Health からの回答
Thanks so much for your thoughtful review and for sticking with us through the hiccups!
We really appreciate you highlighting both the challenges and the support you received. You're absolutely right—those tech bugs shouldn’t be part of the experience, and we’re actively working on making the consultation and ID verification processes smoother and more reliable for future visits.
Thanks again for your patience, and if you ever run into anything else, don’t hesitate to reach out—we're always here to help!
Satisfaite
J'ai commandé du Latisse et je suis très satisfaite. La commande est facile, la livraison est efficace.
2025年3月12日
Jill Health からの回答
Merci beaucoup pour votre avis positif! Nous sommes ravis d’apprendre que vous êtes satisfaite de votre commande de Latisse. Nous nous efforçons de rendre le processus simple et la livraison rapide, et c’est un plaisir de savoir que cela s’est reflété dans votre expérience.
I was able to buy Latisse on-line…
I was able to buy Latisse on-line rather than having to visit an estetician just to buy it. This is much more convenient than driving to buy it. Fast, easy and will continue to buy Latisse from them
2024年12月1日
Jill Health からの回答
Thank you so much for your kind review! We're thrilled to hear that you found the process fast, easy, and more convenient than in-person visits. Making access to products like Latisse simple and hassle-free is exactly what we aim for. We truly appreciate your trust and look forward to serving you again!
— Joe
THIS COMPANY WAS VERY EFFICIENT AND…
THIS COMPANY WAS VERY EFFICIENT AND HELPFUL. THANK YOU. COMMUNICATION WAS.EXCELLENT.
2025年3月31日
Jill Health からの回答
Thank you so much for your kind words! We're delighted to hear that you found our team efficient and our communication excellent. We're here to support you anytime!
It took months for me to get support…
It took months for me to get support and for someone to follow up with me in my treatment. It also took very long to get refill for medications, there was almost no consistency. I would get told I’d be forwarded to the right person for my concern, but there was nothing.
2024年5月22日
Jill Health からの回答
Hi there,
I'm truly sorry to hear about the delays and lack of follow-up you experienced. That’s not the kind of care we aim to deliver, and I completely understand how frustrating and disappointing this must have been for you.
I want to personally look into this and ensure your concerns are addressed properly. Please reach out to me directly—my name is Joe and you can contact me at help@jill.health. I’ll make it a priority to review your case and work with our team to find a solution. No forwarding you to the right person, I will personally mange the process and provide you with one point of contact in myself.
Thank you for taking the time to share your experience—we’re listening and committed to making things better.
— Joe
Jill Health Team
Efficient and Effective!
I've used Jill health for many years now (at least 4) and I have found their service to be impeccable. It has really simplified many of my prescriptions. I would recommend many times over!
2025年5月21日
Jill Health からの回答
Thank you so much for the kind words and 5-star review! It looks like you may have meant to leave this for our friends at Felix Health, but we’re still thrilled you’re getting great care.
If I am paying a fee for you to manage…
If I am paying a fee for you to manage my prescription, I shouldn't have to follow up every time.
2025年5月5日
Jill Health からの回答
Thank you for your feedback — I completely understand your frustration. You’re right: if you’re paying for ongoing support, you should feel confident that things are being taken care of without constant follow-up. I’d really like to look into what happened and see how we can improve your experience moving forward. Please feel free to reach out to me directly at help@jill.health and ask for Joe — I’ll personally make sure this gets the attention it deserves.
I never seem to get the orders on time…
I never seem to get the orders on time and I have plateaued for awhile and no one has tried to help me resolve that. I should be getting my next order already should be on the way and it’s not.
2025年5月17日
Jill Health からの回答
Thank you for sharing this — I’m really sorry to hear about the delays and the lack of support during your plateau. That’s not the experience we want you to have, and I understand how frustrating it must be. I’d like to personally look into what’s going on with your order and ensure you get the help you need to get back on track. Please reach out to me directly at help@jill.health and ask for Joe — I’ll make this a priority.
From enrollment I experienced good…
From enrollment I experienced good consultation, medical review and prescription order
2025年1月1日
Jill Health からの回答
That's great! We are happy to help you on your journey to better health.
Jill Health has consistently been…
Jill Health has consistently been helpful and reliable.
Any question is answered quickly.
2025年5月5日
Jill Health からの回答
While it took me 6 days to respond to this review, don't hold it against us! we truly value your trust in us and look forward to continue servicing you
-The Jill Health Team
Prompt responses to inquiries and…
Prompt responses to inquiries and questions. Two day delivery to B.C. The whole process has been seamless.
2025年5月16日
Jill Health からの回答
2 day delivery to B.C. but 6 days to respond to this wonderful review! I can be better. Thank you for choosing Jill Health and thank you for the review!
Very little communication between…
Very little communication between pharmacy Jill health directly deals and Jill health practitioner. Was unable to receive my prescription in time. When I reached out for help I was told by practitioner to make an appointment. Something I never had to do in the past.
2025年5月2日
Jill Health からの回答
Thank you for your feedback, and I’m really sorry to hear about your experience. It’s absolutely understandable to feel frustrated when there’s a breakdown in communication, especially when it affects your ability to get your prescription on time. I’d like to personally look into this and help make things right. Please feel free to reach out to me directly at help@jill.health and ask for Joe — I’ll make sure this gets the attention it deserves.
-Joe
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