Jill Health レビュー 

I’m having a really horrible experience with Jill health. It is very difficult to get questions answered. They ran out of my medication (which is not the problem they’re shortages everywhere and I don’t mind that). I requested a physical copy of the prescription to take to a pharmacy that has the medication in stock, the prescriber initially said it was fine, and then the Jill health refused to provide me with a written script. There should be no reason why they cannot provide a written copy of a prescription. They want me to have my pharmacy call them which I have requested however the latest prescription that they have listed on my account is incorrect (again due to supply issues they were not able to keep stock of a higher dose, so they put me back down to a lower dose, but my pharmacy has the correct dose that I was on previously). I want it to be the correct dose because they actually have in stock ant my pharmacy. it’s impossible to talk to anybody as they only ever respond to my emails with the exact same generic response. I’m pretty positive they don’t read them.

I also had tried their service to get a prescription for tretinoin and they charged me 100 dollars 15 days ago and never delivered anything.

It’s very difficult to get help from this company because when you email them, they reply with generic responses that are not helpful. Their response is also very slow and I’ve had no luck ever actually contacting them on the phone because they’ll never answer. You pay $40 a month for nothing for their weight loss program, and it’s nearly impossible to get anyone to talk to you.

The communication is poor acceptance criteria unsearchable on their website. Online seminars are booked up months in advance. Overall worse than seeking out care in person. They are happy to take your money though.

Their customer service is atrocious…beyond terrible! After 5 months of frustration I’ve cancelled. It took them 7 weeks to approve my lab results. Of course, they had no issue taking out a second membership fee while I sat in their massive backlog. I was on medication with them two months then they went radio silent when it came time for my renewal. I get there are shortages but zero communication! They ignored my messages for the two weeks after my renewal was due then responded without any explanation saying it was shipping out (it didn’t) and went radio silent again for another 10 days. They only responded when I emailed in to cancel my membership. Of course, they had no issue taking out a membership fee during the time they were ignoring my messages regarding my 3+ week delayed medication. The best part was getting automatic surveys on my customer service experience (ie. please rate the service you received) when I wasn’t getting responses to my emails. The only way that would happen is if customer service was marking my issue as resolved to get it out of their queue without responding. Do you want people this shady to have access to your personal information? I ended up finding another teledoctor that prescribed me a 3 month supply over email and sent the script to my local pharmacy, all within 24 hours of signing up with the service. Pharmacy filled the script for $40/month less than Jill Health charged (and no ongoing membership fees required). Do yourself a favour and use anyone but Jill Health!

I’ve found everyone to be super helpful during my time with Jill health. Fast service, quick shipping. Communication with team has improved since the beginning. With their help I have so far lost 15lbs.

My experience has been great. I've lost 35lbs in 4 months. I sometimes have to contact them as I am not sure if my prescription is auto renew or if I have to request it. But so far we have managed to stay on top of it. It is a great medical source easy and convenient.

I have had a wonderful experience with Jill Health. I am so happy with my progress. It’s been 2 months since I started with their program. I, personally, feel the $40 monthly fee is worth it. That’s $1.33 per day. What service in your life do you pay as little as $1.33 for? I had a wonderful experience with their dietician (Jill A.). Their team is helpful in directing you to the correct person to talk to regarding your specific needs. I’m excited to keep going with them!

Very disorganized and contradictory communication. Customer service- it was impossible to speak to someone live to address concerns. Stay far away if you’re serious about your health.

After the completed initial phase, the process is smooth and the Jill Health Team is eager to assist you with your journey, whatever it may be! I personally never experienced a wait time longer than one day in the medical reach out chat. If you have a question, you can easily send them an email or give a call directly. They want to help you! They offer many options in terms of what suits your needs and budget.

Jill Health has been a life savour! I have been struggling for years with binge eating and gaining weight. Jill health has helped me start my saxenda journey. Which has been absolutely great. I am no longer binge eating & i am now on my weight loss journey, i truly don't think i could do it without the support of jill health! Absolutely recommend :)

I'm so disappointed with Jill Health. I saw SO MANY ADS saying they weren't just selling health solutions, but convenience. This appealed to me! So I subscribed and did MY PART within the first three days. I heard nothing. Each email I sent was not responded to unless I reached out at least one more time, more often two or three. Everyone kept passing the buck - "our team will review your records" to "your nurse practitioner will get back to you" then the nurse practitioner told me to email the pharmacy, and then THEY said THEY were waiting to hear from the pharmacist. NO ONE TOOK RESPONSIBILITY TO ACTUALLY DO ANYTHING AS PROMISED. Over 4 weeks and STILL NOTHING. They just pass the buck onto the next person, who then does nothing. I'm very disappointed, and sad that people are falling for this.

I was nervous about Jill because I have been taken advantage before by a salon, but Jill’s as awesome! The process was easy and the service was superb! I kept waiting to be disappointed Burt Jill never did! I recommend and will continue to use Jill!

Not sure what's happening at Jill Health. The communication has been lacking for long periods of time, then when they do communicate there are several people asking for the same thing. I finally get approval for my next shipment which hasn't arrived even though I've been out the medication for 4 days.

Would it be possible to get the prescription and have it filled at my local pharmacy?

I’ve been using Jill Health for 6 months now and I have been very pleased with all aspects of their weight loss program. It is working really well for me. They have always replied when I’ve asked questions via medical chat and email and prescriptions have been timely. Very happy! 😃

Right from the start everyone I spoke with were friendly and professional, full of information and answered any questions I had. The entire process and website is very user friendly and again if there's any issues there are tons of support links with quick response times. Uploading photos is easy as well and once the prescription has been sent to the pharmacy department it was a matter of a few short days before I had the product at home ready to be used. (Tons of videos on "how to" and a very clear and precise explanation before hand.) Would highly recommend this professional service...wish they had more general topics covered as I'd use them well before my own Dr (who's never available)

I was prescribed Ozempic and received my first dose. After noticing that my second order hadn’t been shipped yet I contacted customer support. They only then indicated that there was a shortage of ozempic. How irresponsible of a company to not inform the customer of that until they were asked. Where is the continuity of care? After finally receiving a response after I asked what I was supposed to do, the customer service line responded that someone would follow up that day about prescribing a different medication. That was a week ago and I still have not heard from them. I am essentially paying them 40 dollars a month to do their work for them. Had they informed me that there was a shortage on ozempic and found me a substitute before I even had to reach out maybe things would be different.

This process was extremely easy. I had my prescriptions sent right to my door. Sometimes I had difficulties getting responses but typically they were fast. Helped me lose 40 lbs in 6 months. Overall, I'm happy with the service I received.

I previously left a review highlighting my frustration with a lack of communication from Jill Health.

Although it took a lot to get in touch with Jill Health, once their team was made aware of my issue it was dealt with promptly and in a manner that was satisfactory to me.

Overall my experience has been a good one and I hope that issues with communication will be resolved in the future.

Zero communication and you have to pester them for every refill. My 6 month lab work isn’t needed until November yet I keep running into delays with them and no action despite my next dose happening in a few days (still have no information or update on my order status). You pay a subscription fee but this is the biggest waste of money as the customer is left doing all the work to get the product in an organized and timely manner. They send out automatic emails promoting all the products they have but they can’t handle customer service at all. They emailed an apology email a month or so ago about their lacking communication but nothing has improved. Try to get this medication elsewhere if you’re able to. It’s not worth the hassle here.

The entire team has stepped up in every department for me. There still seems to be a glitch with the message board but they have found other ways to communicate and sort through everything. This is great because there are a lot of businesses out there that would not do this. I have had great success on this program and they provide the level of care and service that I require

This review is based entirely off of the customer service provided, and not the actual product itself, for which Jill Health is distributing through their prescription platform. I missed my dosage twice. Its very important, with any medication, to take it on time. The company's customer service is severely lacking. Their phone number is pointless, as no one ever picks up, or the call just ends on its own before ever reaching anyone. I've tried emailing several times, messaging through their online platform, and calling as mentioned before. I haven't had any luck with either option of communication. I would assume that since they've automated their billing for the monthly subscription, they would atleast act proactively for those PAYING customers. But no. I'm really disappointed and frustrated with their customer service. I expect to have my refills sent to me on time, especially since I agreed to the automatic refills, and paid my monthly subscription. The whole point of signing up was to receive my medication (on time) but they have made this impossible. Not sure what to do at this point. Seriously considering canceling the subscription and asking my bank to dispute these charges if I do not hear back in a day.