Scam
The items shipped to me were not as described.
Extremely poor quality, completely different design than the one I ordered. I spent nearly 100$ on this order, and regret it. Now I will have to navigate the return process. If it is easy, I will update. If it is difficult, I will also update.
Update 5/8:
No return policy listed on website.
Nonsensical return policy here pasted as I received:
"Hello dear customer.
Thank you for your reply.
If you confirm that you would like to return the item, please carefully review the return address and return procedure below.
Also, please make sure to send us a photo of the note. And provide the return slip number so that we can follow up on the return.
Return Address.
Attn: Zeng Yunting
Room 201, No.179 Xinhe Road, Buyong Community, Shajing Street, Bao'an District, China
City:Shenzhen
Province:Guangdong
Country:China
Zip Code:518125
Phone:18676363540
How to return?
The buyer shall bear the return shipping cost.
1. Prepare a piece of paper with the return order number or e-mail address and the SKU of the product (SKU is the text on the label of the package you received), as well as the reason for return. Place it in the package and send it back.
2. Please send us a photo with the return tracking number.
3. We will refund the purchase price after receiving and inspecting the item.
4. Please send it back through your local post office, do not use DHL, UPS, TNT, FedEx or other courier services.
(If you choose one of the above fast shipping options, you may have to pay import taxes and delivery may be delayed due to the customs clearance process.
***Please note that before you return your item, here are some additional reminders that go beyond the requirements of the return policy.
1. Return shipping is expensive and usually takes a long time to receive;
2. unlike packages sent to you by our commissioned freight forwarder, your return package is more likely to be lost in international shipping;
3. refunds (excluding shipping costs) will only be transferred once the parcel has been received and inspected for clarity
4. the declared value must be the same as the original parcel, otherwise import taxes may be incurred and the returned parcel will not be delivered to us and returned to you.
5. the original parcel needs to be charged with shipping fee (we need to pay some shipping fee when it is sent to you), when we receive the returned parcel, the system will deduct the corresponding fee
Since return shipping is expensive, can we reach an agreement on compensation?
We can give you a 20% refund, you don't need to return the package.
If this is a penalty for you, we will refund to your original payment method.
Sending best regards.
Mary"
I have submitted a complaint with the BBB.
