Although I didn't see a delayed delivery date, once I contacted them communication was really good and they offered me a full refund. I waited for the item and was really pleased with it.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was a little wary ordering from a company I didn't know- but I needn't have worried....100% reviews meant I should give it a try. Ordering so close to Xmas I thought it'd be mid January before the i... もっと見る
Really poor to deal with I have tried 3 times to contact this company with still no reply. I have sent the item back and still awaiting a refund.. very poor customer service, will not be purchasing fr... もっと見る
企業が回答しました
The jewellery is not only beautiful and well made, but reasonably priced too. I have bought Jolee for many years and received so many compliments whilst wearing the variety of pieces I own.... もっと見る
企業情報
当該企業による記述
High quality, affordable, bespoke jewellery handmade in the UK www.joleejewellery.com
連絡先
St. Andrews Park, ch7 1xb, Mold, 英国
- customerservice@joleegroup.co.uk
- joleejewellery.com
4.1
ほぼ満足
60件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Lovely ring
I ordered a ring came within a week , fitted perfectly and I was really pleased with it .
2026年10月2日
Communication excellent …
Although I didn't see a delayed delivery date, once I contacted them communication was really good and they offered me a full refund.
I waited for the item and was really pleased with it.
2026年9月22日
Really poor to deal with I have tried 3…
Really poor to deal with I have tried 3 times to contact this company with still no reply. I have sent the item back and still awaiting a refund.. very poor customer service, will not be purchasing from them again.
2026年9月11日
自発的なレビュー
Jolee Jewellery からの回答
Good afternoon Lou, thank you for taking the time to leave us a review.
However please can you check you have the correct company?
We have no record of you on our recent orders nor do we have any correspondence from you requesting our returns procedure.
You would have needed to make contact with us to receive instructions on how and where to return your unwanted order to, this is why I feel you have the wrong company.
Therefore please could you provide us with your order details and we would certainly look into this for you.
If you have left your review for the wrong company I would respectfully ask that you amend this.
Kind regards
Claire
Jolee Jewellery
infojolee@gmail.com
Good communication.
2026年2月6日
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
2025年6月27日
Beautiful bracelet to replace the one…
Beautiful bracelet to replace the one that was broken
2025年1月17日
Show stopping jewellery
The jewellery is not only beautiful and well made, but reasonably priced too.
I have bought Jolee for many years and received so many compliments whilst wearing the variety of pieces I own.
The cheeky discount weekend a few weeks ago brought a big smile to my face!
Thanks Jolee, keep doing what you're doing as you doing it fabulously!!
2024年7月31日
Fantastic service always and with…
Fantastic service always and with quality jewellery every time.
2024年2月6日
High Quality Jewellery
I have purchased many pieces from Jolee. They are such amazing quality and reasonably priced.
Ordering is very easy and delivery is quick.
The items arrive in a beautiful gift bag.
Highly recommended . 🌟🌟🌟🌟🌟
2023年12月27日
The bracelet was great quality
The bracelet was great quality. Good pricing and delivered quickly. Very happy. Would definitely recommend.
2023年12月12日
Lovely jewellery and fast delivery
2023年12月8日
Absolutely love Jolee jewellery!
Absolutely love Jolee jewellery! I have brought many bracelets from them and every time they are perfect with super fast delivery. I recently purchased a bracelet but wanted to change it slightly and the customer service from Claire was amazing and the bracelet is exactly what I wanted! Couldn’t recommend enough :)
2023年12月9日
自発的なレビュー
Great service
Great service! I needed 2 bracelets repaired that were not Jolee ones and they came back as good as new. Quick to answer emails too. Thank you
2023年11月24日
I ordered 2 bracelets a couple of days…
I ordered 2 bracelets a couple of days apart. The bracelets arrived together and l was refunded one lot of postage. Customer service is great.
2023年11月3日
I have ordered several times from this…
I have ordered several times from this company. The jewellery is beautiful and lasts, delivered quickly, are kept updated until your order arrives. If there are any issues the company keep in contact. First class customer service from them. Highly recommend!
2023年9月15日
Repair Service Excellence
I used the repair service this time and the customer service is exceptional!! The bracelets I had mended were not originally from Jolee and now I get to wear them again alongside my Jolee ones!! Very happy!!
2023年5月15日
Still haven’t received my bracelet
Still haven’t received my bracelet. Have tried to contact with numerous messages. And unable to email very dissatisfied with their service.
2023年4月30日
自発的なレビュー
Jolee Jewellery からの回答
Hi Lynn Wilks, wow this is a surprise and the first negative review we’ve ever had. We’re really sorry that you feel dissatisfied as we take pride in our level of customer service and contact. We have initially looked into this and have sent you a request for further information and your order number, as we have no records of orders, emails or other contact in your name. Please respond so we can review asap and confirm the details.
To confirm our email address is customerservice@joleegroup.co.uk and we also have a ‘chat to us’ function on our website as a pop up which will email our customer services.
We will look into this and resolve asap but we need to confirm the details and the order itself as there is no record of an order in your name.
Look forward to hearing from you so this matter can be addressed. Jolee Team
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