Jon Richard レビュー 106

Jon Richard からの回答

3日前

Thank you for shopping with us!

Jon Richard からの回答

2026年2月12日

Hi

We’re very sorry for the issues you experienced. This matter was fully resolved. During the busy festive period, our response times were longer than usual, which we had communicated to all customers at the time.

We always aim to resolve any order problems promptly via email, and we appreciate your patience while we addressed and resolved this for you.

Jon Richard からの回答

2026年2月12日

Hi,

We’re sorry to hear your experience and are glad this matter has since been resolved. All our jewellery is shipped in bubble wrap / a sealed bag to prevent damage or possible entanglement during transit.

Please note we do not have a customer service phone line. Even during the busy festive period, when response times were slightly longer, our team worked hard to respond and resolve enquiries as quickly as possible!

Jon Richard からの回答

2026年2月12日

Thank you so much for your kind words!

We’re delighted to hear you love the gift sets and that our team could help you so quickly. Fast dispatch and excellent service are always our priorities, and we really appreciate you taking the time to share your experience. We look forward to helping and seeing you again in the future!

Jon Richard からの回答

2026年2月12日

Thank you for your feedback.

We’re very sorry for the frustration this situation caused, particularly during the Christmas period, which is our busiest time of year. During this peak season, response times were longer than usual, we also experience a influx of last minute orders, however our team worked hard to respond to all enquiries as quickly as possible.

We do not operate a customer service telephone line. Our support is provided via email only, during working days/hours.

We’re pleased to confirm that this matter has since been resolved. We appreciate your patience and the opportunity to put this right.

Jon Richard からの回答

2025年12月19日

We’re very sorry to read this and understand how upsetting it is when an order doesn’t arrive as expected. This is not the experience we want any Jon Richard customer to have.

At this time of year our customer service team is experiencing a much higher volume of enquiries, which can unfortunately result in slower response times.

We would really appreciate the opportunity to look into this for you. Please contact us via social media with your order details so we can review the situation and assist you as quickly as possible.

Kind regards,
Jon Richard Team

Jon Richard からの回答

2025年12月19日

Thank you for your review, and we’re very sorry for the frustration this has caused. We understand how disappointing it is to be waiting for an order and for a response.

Orders placed during late November and December fall within our busiest period, and while this doesn’t excuse the delay, it has unfortunately impacted response times. We apologise for the lack of communication you’ve experienced.

To help us escalate this for you, please feel free to reach out to us via our official social media channels with your order number and we’ll be happy to look into this as a priority.

Kind Regards,
The Jon Richard Team

Jon Richard からの回答

2025年12月19日

Thank you for your feedback, and we’re sorry to hear you were disappointed with your earrings. We understand how frustrating it is when an item doesn’t meet expectations, particularly in relation to size.

Our product descriptions include measurements to help customers choose with confidence, but we appreciate that this can still be disappointing once the item arrives. Your comments have been noted and shared with the relevant team.

If you’d like to discuss a return or exchange, please contact our customer service team via email at customerservice@jonrichard.com.

Kind Regards,
The Jon Richard Team

Jon Richard からの回答

2025年12月19日

We’re very sorry to read this and understand how upsetting it is when an order hasn’t arrived and communication feels delayed. This is certainly not the experience we want for our customers.

We would like to reassure you that Jon Richard is a legitimate business and we do not engage in fraudulent behaviour. Payments are only taken for genuine orders, and delivery issues are most often related to courier delays, particularly during peak trading periods.

Our customer service team has been experiencing a significantly higher volume of enquiries at this time of year, which can unfortunately lead to slower response times, though we do not intentionally leave messages unanswered.

We would genuinely like the opportunity to investigate this for you. Please contact us via our social media pages with your order details so we can look into this as a priority.

Thank you for bringing this to our attention.

The Jon Richard Team

Jon Richard からの回答

2025年12月19日

We greatly appreciate your feedback. Thank you for shopping with us at Jon Richard

Jon Richard からの回答

2026年2月12日

Thank you for your email and for bringing this to our attention. We’re very sorry to hear about your experience while trying to arrange your return.

As your purchase was made through Argos, they act as the retailer for the transaction and manage the returns process in line with their own policies and systems. While we are the third-party supplier of the jewellery, returns for items purchased via Argos Direct are typically processed through Argos directly.

That said, we completely understand how inconvenient this situation must have been for you. This is certainly not the experience we want associated with our brand. I am aware this has since been resolved however.

We appreciate you taking the time to share your feedback.

Jon Richard からの回答

2026年2月12日

Thank you so much for your kind feedback! We’re thrilled to hear that your replacement was received promptly.

We really appreciate your recommendation and hope you enjoy your new pearl earrings!