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䌁業情報


連絡先

3.2

たあたあ

TrustScore 5段階評䟡の3

9件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 100に回答しおいたす

通垞24時間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち1の評䟡

Late delivery with 0 communications

Late delivery with 0 communications

2025幎8月20日
Katana Corp ロゎ

Katana Corp からの回答

Hi Gurpreet,

Please note that your order was shipped with a tracking number, allowing you to follow it in real time, and automatic update emails were sent at each stage of shipment.

Our support team is available 24/7 by email, and we’re also reachable by phone, the number is clearly displayed on our website for quick assistance.

We would, of course, have been happier to receive a rating on the product itself, but we’ll gladly settle for this one.

5぀星のうち2の評䟡

Seems cheep

Seems cheep, sorry. Blade isnt even sharp, i spent a day sharping it. I get its modern materials but there could have been mode effort. Like a makers mark. Or tiny mistakes

2025幎8月25日
Katana Corp ロゎ

Katana Corp からの回答

Hi Spencer,

Thank you for your feedback. We truly appreciate your attention to detail and understand your expectations.

Please note that for safety and compliance reasons, we can only sharpen our blades up to a controlled level on the Rockwell hardness and edge angle scale, ensuring both performance and safe handling. Beyond this point, a blade could become dangerously sharp for shipping and customs inspection standards.

Each katana is hand-polished and crafted using modern steels with a traditional forging process. Minor variations are part of the artisanal nature of our products and make each piece unique.

We’re also quite surprised by your comment regarding the overall quality, our customers usually highlight the craftsmanship and solid feel of our katanas.

It’s possible that your sword may have had a rare manufacturing issue that went unnoticed during final inspection.

If that’s the case, please contact our support team so we can review it together and find a solution for you.

5぀星のうち2の評䟡

Delivery took too long

Delivery took too long, and the finished product handle broke within one week...swinging at air...

2025幎8月21日
Katana Corp ロゎ

Katana Corp からの回答

Hi Nikolas,

We are sorry to read your comment, though we are quite surprised since your last message from August confirmed that your katana had arrived safely and in good condition.

All our katanas are full-tang forged, which means the blade and handle form one solid piece, they cannot break under normal use, especially when simply swinging in the air.

Moreover, we have not received any message, photo, or contact from you regarding this issue.

Please reach out to our support team so we can examine the situation properly. Even in cases of minor problems, we always take full responsibility and provide a solution.

Our team is here to help and we’d be happy to resolve this together!

5぀星のうち2の評䟡

I didn’t get my order yet so i don’t


I didn’t get my order yet so i don’t know

2025幎8月26日
Katana Corp ロゎ

Katana Corp からの回答

Hi Moritz,

According to the carrier’s notification, the delivery address provided was incomplete, which prevented successful delivery of your parcel.

Unfortunately, we were not informed by email that the package could not be delivered, even though you had your tracking number available.

Your order will be automatically returned to our warehouse. As soon as we receive it, we will immediately reship it to you.

To ensure the new delivery goes smoothly, we kindly ask you to contact our customer service so we can confirm together the accuracy of your shipping address.

We truly regret the delay and thank you for your patience and cooperation.

5぀星のうち1の評䟡

A huge disappointment

This was my first time ordering from your company and I was extremely disappointed with the whole situation. My first order was supposedly lost and I was told a replacement order was being shipped.

However after almost six weeks I have never received my order. I don't know how a company can treat their customers this way.

2025幎8月25日
Katana Corp ロゎ

Katana Corp からの回答

Hi Charles,

We sincerely regret the inconvenience you experienced with your order. Unfortunately, your first order was lost by the carrier, which is beyond our control but remains our responsibility to handle.

As a gesture of goodwill, we offered you a significant commercial compensation compared to the amount of your purchase while we prepared a replacement order.

This offer was accepted at first. However, since a dispute was later initiated, the replacement shipment could not be processed on our side.

We always aim to ensure our customers receive both their orders and our full support, and we regret that this situation could not be resolved as smoothly as intended.

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