I ordered four Play Hero lights and accessories from Kelvin for my business in Germany. The shipment ran into import and customs issues that had not been clear to me when ordering, and I ref... もっと見る
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My firm is a small startup and we're in the market for a durable lighting solution for our in-house video production. Kelvin's customer service team has been phenomenal at answering our many questions... もっと見る
企業が回答しました
For me Kelvin Epos 300 is a game changer. I lit every scene of a whole 20min short film with it. It is a tool to work really cinematic with, because the lamp is very versatile and compact and mos... もっと見る
企業が回答しました
I had a first glimpse of Kelvin and their Epos300 at the Euro Cine Munich Expo this summer. Liked the product so went into their website to find out more. Found the website easy to navigate and provid... もっと見る
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企業情報
Kelvin について
当該企業による記述
A new line of products is pushing the boundaries of cinema lighting. With Full RGBACL, best-in-class LUX output per watt, seamless and intuitive control of the light via the Narrator app and a bold promise with a 3 year Keep Rolling Warranty™, Kelvin's handmade products from Scandinavia is challenging the industry. Designed and built without compromise, opening the door to creativity and experimentation.
Kelvin is a cinema lighting brand built by LED technology company Rift Labs, with a proud history of developing award-winning LED products and solutions with superior light quality for the global market since 2010. Made in Norway, Europe.
With over 10 years in the making by our color and light scientists, we have created lights together with cinematographers to unique specifications: Combining the science with the arts. We have created the next generation lighting. The Kelvin product line generates the worlds most precise light, with intuitive and easy control on the light itself or via our free app.
We are on a mission to explore the spectrum of light to create amazing products loved by people.
The headquarter of Kelvin is located in Oslo, Norway with offices in Vinterbro, Norway and Berlin, Germany. To learn more about Kelvin please visit the Kelvin website:
Kelvin is a cinema lighting brand built by LED technology company Rift Labs, with a proud history of developing award-winning LED products and solutions with superior light quality for the global market since 2010. Made in Norway, Europe.
With over 10 years in the making by our color and light scientists, we have created lights together with cinematographers to unique specifications: Combining the science with the arts. We have created the next generation lighting. The Kelvin product line generates the worlds most precise light, with intuitive and easy control on the light itself or via our free app.
We are on a mission to explore the spectrum of light to create amazing products loved by people.
The headquarter of Kelvin is located in Oslo, Norway with offices in Vinterbro, Norway and Berlin, Germany. To learn more about Kelvin please visit the Kelvin website:
Check out www.kelvinlight.com.
連絡先
Sjøskogenveien 5, 1407, Vinterbro, ノルウェー
- +1 929-531-6922
- hello@kelvinlight.com
- kelvinlight.com
2.6
期待以下
37件のレビュー
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Months of Waiting and Repeated Unanswered Emails
I ordered four Play Hero lights and accessories from Kelvin for my business in Germany. The shipment ran into import and customs issues that had not been clear to me when ordering, and I refused delivery.
Customer relations initially seemed helpful. They confirmed the refund of the original order and offered to arrange a new purchase through their EU entity, with free shipping and a €50 credit to cover the processing fee retained from my original payment.
I accepted their proposal and supplied all the requested company details. Then communication stopped.
This has now dragged on for months. I have sent many emails, including follow-ups to their shipping address, but received no response to those messages, no quotation, and no clear next steps. The remaining €50 is still unresolved.
I gave Kelvin every opportunity to put things right and was still willing to buy their products. Instead, I have spent months chasing a solution they themselves offered.
This review is about the ordering experience and customer service, not the quality of the lights. Based on this experience, I would not order Kelvin products again.
2026年9月11日
自発的なレビュー
Great customer support
Great customer support! Got me the part I needed to fix my unit quickly.
2024年11月6日
自発的なレビュー
Kelvin からの回答
Hi there,
Thank you for choosing us. We appreciate your review and we look forward to welcoming you back again soon.
Have a lovely day and best regards,
Team Kelvin
Kelvin からの回答
Hi Pascal,
Thank you for choosing us. Glad to hear you had a great experience with us. We appreciate your review and we look forward to welcoming you back again soon.
Have a lovely day and best regards,
Team Kelvin
Excellent Customer Service
Kelvin's Customer Service team was amazingly helpful and understanding when I did not include everything I needed in my original order. They worked with me to fix it without issue. Thank you!
2023年12月6日
Kelvin からの回答
Thank you for reaching out to us and taking the time to give us feedback. This means a lot to us. It is amazing to hear that you had a great experience with us. Also, we are glad we could help you quickly and that everything worked out fine.
Have a lovely day and best regards,
Team Kelvin
Quick response and very friendly.
2023年11月28日
Kelvin からの回答
Hi Mike,
Thank you for choosing us. We appreciate your review and we look forward to welcoming you back again soon.
Have a lovely day and best regards,
Team Kelvin
Epos 300, Great for on location shooting
For me Kelvin Epos 300 is a game changer.
I lit every scene of a whole 20min short film with it. It is a tool to work really cinematic with, because the lamp is very versatile and compact and most importantly, the light and color quality are exceptional.
For me, an excellent idea are the quickly changeable magnetic attachment lenses.
Great design and usability.
I'm curious to see how the housings and mechanical parts perform after a longer life on sets, because those are not always studios. And the lamps offer so many options for on location shooting that they should definitely be used there.
A complete five stars plus an extra one for the incredibly good support
2023年11月6日
自発的なレビュー
Kelvin からの回答
Hi Mirko,
Thank you for sharing your experience with the Kelvin Epos 300! We are delighted to hear that it has been a game changer for you and played a pivotal role in illuminating an entire 20-minute short film.
It's fantastic to know that the versatility and compact nature of the Epos 300 have contributed to a truly cinematic working experience. We're thrilled that you find the light and color quality exceptional, and we're especially pleased that the quickly changeable magnetic diffusers have proven to be an excellent idea for your creative process.
Your insight into using the lamps for on-location shooting is valuable, and we share your curiosity about the durability of the housings and mechanical parts over extended use in various settings. Rest assured, we are committed to ensuring the longevity and reliability of our products.
We appreciate your five-star rating and the extra one for our support. Should you ever have any questions or need further assistance, please feel free to reach out. Thank you for choosing Kelvin!
Have a lovely day and best regards,
Team Kelvin
Color delight with Epos300
I used the Epos300 on a few different projects and was blown away with the way I could choose color to get the perfect background and fill to match the setting. Clients was also impressed that we could just the color that accurate without using HUE adjustments in post. My videographer also loved this of course.
The lights look beautiful and feel sturdy enough to be run over by a truck and not make a dent.
2023年10月10日
自発的なレビュー
Kelvin からの回答
Hi Håkon,
Thank you so much for taking the time to share your experience with the Epos300! We are thrilled to hear that it has made a significant impact on your projects.
It's fantastic to know that you've found the color accuracy valuable in achieving the perfect background and fill to match various settings. We're delighted that both you and your clients appreciate the accuracy without the need for extensive post-production HUE adjustments.
The durability of the lights is something we take great pride in, and we're glad to hear that they have exceeded your expectations. Your videographer's positive feedback is equally rewarding.
We are wishing you continued success with your projects and are proud to be part of your journey.
Have a lovely day and best regards,
Team Kelvin
The Kelvin Light «Play» is my new TOP favorite thing!
The Kelvin Light «Play» is my new secret weapon for professional lighting. I bought it online, and it's been a game-changer. It's super portable, fits in my pocket. The build quality is solid, and the app makes it super easy to control and I couldn't be happier with my purchase.
This incredible little device has revolutionized the way I approach lighting for my creative projects. Play is something truly special!
Huge thanks to customer service for their protectional support, advices, help and tips. The whole communication process was smooth and simple yet very effective!
Wish you good luck with all your projects!
2023年10月13日
Kelvin からの回答
Hi Iullia,
Thank you for taking the time to give us some feedback. We rely on your feedback to make our products better and our customers happier.
It is great to hear that you are happy with your Play. Our team is constantly working on improving its service and products. We are appreciating your positive feedback and would like to thank you for your kind words.
Enjoy playing with your Play and we are proud to support you with your future projects and wish you a lot of success.
Have a great day and best regards,
Team Kelvin
Using Epos 300 for photography
I had the pleasure of using two Epos 300 lights for a photo project.
This was a complicated shoot, with multiple lighting scenarios to match the different outfits, and we had a short amount of time to complete the full shoot.
Looking past the good-looking design and quality of the lights themselves - what stood out features to me was the quality of light - especially when shooting high-saturation coloured light. Rich, deeply saturated colours, from a system that behaved in such a way that it let me focus on creating, not having to deal with complex technical trickery.
Their app was easy to use and I love not having to create an account and sign-in to be able to adjust lights. I could quickly jump from light to light and make adjustments.
Overall impression: It is the best light quality I have seen from any LED lights.
2023年9月24日
自発的なレビュー
Kelvin からの回答
Hi Kai,
Thank you for choosing Kelvin as your professional light equipment. We really appreciate that you took the time to give us feedback. We rely on your feedback to continuously make our products better.
We're thrilled to hear that the Epos 300 lights played a pivotal role in making your project a success. It's wonderful to know that our lights delivered the rich and deeply saturated colors you were aiming for, allowing you to focus on your creative process.
We're also glad to hear that you found our app user-friendly and convenient. We believe in making the experience as hassle-free as possible.
Your positive feedback truly means a lot to us, and we're honored to have been a part of your project.
Wishing you all the best,
Team Kelvin
Kelvin からの回答
Hi Glen,
Welcome to the Kelvin family and thank you for taking the time to leave a review. Happy to have you on board!
Have a great day and best regards,
Team Kelvin
Kelvin からの回答
Hi Håkan,
Thank you for taking the time to give us a review. We are glad that you had a great experience with us.
Have a great day!
Best regards,
Caspar from Team Kelvin
Play preorder upgraded to Play Pro.
I requested to upgrade my original Play order to a Play Pro. I reached out and Casper came back with a coupon code to make everything easy for me to upgrade, so that made this transaction very easy. I wish SNAPBAG products were a little cheaper, but I understand why they cost what they do for the quality that you get.
2023年6月1日
Kelvin からの回答
Hi Brad,
Thank you for reaching out to us and taking the time to give us feedback. This means a lot to us. It is amazing to hear that you had a great experience with us. Also, we are glad we could help you quickly and that everything worked out fine.
Have a lovely day and best regards,
Team Kelvin
Kelvin からの回答
Hi Jaden,
Thank you so much for choosing Kelvin as your professional light equipment. Also, we really appreciate your kind words and that you took the time to give us feedback. We rely on it.
Great to hear that you are excited about our lights.
Have a lovely day and best regards,
Team Kelvin
Took a few days to make contact
But once Kelvin lights found the issue they have solved it very quickly, the sign of good customer service.
2023年4月28日
Kelvin からの回答
Hi Les,
First of all, I would like to apologize in case we have missed out on communication. I understand how frustrating it can be when companies are not reacting to their customers.
I am glad that in the end, we were able to solve everything quickly.
I´m sincerely sorry for your troubles and want to thank you for your patience.
Best regards,
Team Kelvin
personalized, face-to-face assistance
Kelvin Light offered and provided personalized, face-to-face (via video) assistance for an issue with my purchase, and came up with a workaround. Friendly and helpful.
2023年5月11日
Kelvin からの回答
Dear Scott,
Thank you for ordering your Kelvin Epos 300 and Accessory Kit for Epos Series from Kelvin and for taking the time to leave us a service review.
I'm glad to hear that we were able to help and make it work with the workaround solution.
We appreciate your positive review and we look forward to welcoming you back again soon.
All the best,
Oyvind Hasund Dahl
Quality product and great customer service
Quality product and great customer service. Very speedy replies with amazingly friendly staff which will do everything they can to help.
Definitely will be shopping again to get the full collection of Kelvin Lights.
2023年5月2日
Kelvin からの回答
Dear Oren,
Thank you very much for ordering your Kelvin Play, Light Modifier Kit for Play from Kelvin and for taking the time to leave us a positive service review.
It's great to know that you're happy with the service and experience provided overall. We appreciate your positive review and we look forward to welcoming you back again soon.
All the best,
Oyvind Hasund Dahl
Eagerly awaiting these lights
I initially had a hard time placing an order for two Kelvin Plays and accessories, but after persisting I was able to get my order through. Kelvin reached out to me regarding my order issues, and I really appreciate their help in sorting things out, and to help them iron out ordering issues. If the Play is anything like what I have read in articles, this will be a game changer for me.
2023年4月23日
Kelvin からの回答
Dear Alberto,
First of all, thank you for pre-ordering your Kelvin Play from Kelvin and for taking the time to leave us a service review.
Please accept our sincere apologies for the problems and delays and any inconvenience howsoever caused. The issue has been addressed with our Web team and should be working smooth soon.
Once again, please accept our apologies for the issues, we do value and appreciate your business and hope to work with you again soon.
All the best,
Oyvind Hasund Dahl from Team Kelvin
For light painting photography
Really liked the easy to find and accurate technical information the pocket light will get good home and use for night photography.
2023年4月23日
Kelvin からの回答
Hello Mikko,
Thank you very much for ordering your Kelvin Play from Kelvin and looking forward to get your thoughts on the lights for your night photography sessions.
Glad to hear you had a great experience with us. We appreciate your positive review and we look forward to welcoming you back again soon.
All the best,
Oyvind Hasund Dahl from Team Kelvin
Photoshop is the best toy anyone ever gave me, this expanded where I can take my vision
I would appreciate your passing this note to Kelvin;
Photoshop is the best toy anyone ever gave me. 3.0. I started taking photos at about 5, with a cheap Christmas present. My introduction to Photoshop was 1994 when I was doing a marketing degree in New Zealand. there in my own time I was playing with Photoshop and Corel, then the second year was co-opted to teach the basics for display and presentation at the University.
Everything you do sometime you need to be able to present it. so it is a skill all disciplines need
Ive worked at keeping up with the software but its expanding abilities not so much. Life and my real job in telecommunications took up a lot of my time. Now retired I'm working at converting a lifetime of photography into a possible income.
Last night I finally made time to look at the initial bundle you gave me. in less than 10 min I had something new to work with!
I appreciate "your Sunday class invite" and the fact that like those of us who did not grow up in the USA you grasp the world and its times. So the presentation was at a time I could join.
To see your work and what this tool can do was amazing, and I thank you very much for sharing.
Brian Kemp
2023年2月12日
自発的なレビュー
Kelvin からの回答
Hi Brian,
Photoshop is indeed an interesting tool. But did you know that if you would be using Kelvin lights the need for using expensive and time consuming post-production tools would become obsolete?
Feel free to try it out yourself ;)
Best regards,
Team Kelvin (fun department)
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