Informative and patient advisors. Helped me get on the property ladder 4 years ago and have recently secured me a lower interest rate. Always stay in touch to make sure finances are manageable. Great... もっと見る
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The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to... もっと見る
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
What an amazing experience! The case was a little bit complicated and there was small tech issues to boot also, some income not pulling through properly, loan little bit wrong from the DIP but Kensing... もっと見る
企業が回答しました
企業情報
当該企業による記述
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
連絡先
PO Box 831, Redhill, RH1 9NJ, 英国
- kensingtonmortgages.co.uk
4.6
優良
7847件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Difficult case talked through with BDM…
Difficult case talked through with BDM who was very helpful and once case submitted systems were very user friendly with excellent case support
2026年7月23日
Kensington Mortgages からの回答
Hi Craig, it’s great to hear that our BDM, platform and case team helped make a challenging application easier to manage. Thank you for taking the time to share your experience, Kensington.
Myself and my partner recently applied…
Myself and my partner recently applied for a remortgage with Kensington Mortgages, and we were very pleased with the service. They helped us through the entire process, and everything was completed within a month. The application was handled efficiently, communication was clear, and all the paperwork was dealt with professionally. Everything was in order from start to finish, making the whole experience smooth and stress-free. We are very happy with the service and would definitely recommend Kensington Mortgages to anyone looking for a straightforward remortgage process.
2026年7月22日
Kensington Mortgages からの回答
Hi, we’re delighted you and your partner felt supported throughout your remortgage, and we truly appreciate your recommendation. Thanks so much for taking the time to leave such a thoughtful review, Kensington.
Good connection.
2026年7月22日
Kensington Mortgages からの回答
Hi Judith, we're pleased you had a positive experience. Thank you, Kensington.
Efficient and a really quick decision
Efficient and a really quick decision. A smooth and seamless service. We would definitiely recommend.
2026年7月23日
Kensington Mortgages からの回答
Hi Sarah, we’re delighted that you had such a positive experience with us. Thank you for recommending us, Kensington.
Very quick and underwriter call
2026年7月23日
Kensington Mortgages からの回答
Hi Michael, it’s great to hear that direct contact with your underwriter helped the case progress quickly. We look forward to working with you again. Thank you, Kensington.
A really pleasant and easy experience
A really pleasant and easy experience, good communication, swift actions. In all a smooth process, thanks
2026年7月23日
Kensington Mortgages からの回答
Hi Graham, it's great to hear you had a good experience with us. Thank you for taking the time to share your feedback, Kensington.
The whole process was fair and smooth…
The whole process was fair and smooth without any unnecessary hurdles and hindrances
2026年7月23日
Kensington Mortgages からの回答
Hi Zaheer, we're glad to hear your journey felt fair and considerate throughout. Thank you, Kensington.
Used the service to purchase my new…
Used the service to purchase my new house in South Kensington. The application process was smooth and fast.
Would use anytime!
2026年6月30日
自発的なレビュー
Kensington Mortgages からの回答
Hi Liah, we’re so pleased we could support you with your new home and that everything went well. We’d be delighted to help again in the future. Thank you, Kensington.
Excellent speed to offer
Excellent speed to offer And communication throughout underwriting process.
2026年7月22日
Kensington Mortgages からの回答
Hi, we’re delighted the case moved to offer quickly and that you were kept informed throughout underwriting. We hope to support you again soon. Thank you, Kensington.
Speed in assessing Documents and phone…
Speed in assessing Documents and phone calls answered promptly and friendly knowledgeble staff
Good Service
2026年7月18日
Kensington Mortgages からの回答
Hi Saroj, we're glad to hear our team was accessible and helpful throughout the case and that you had a good experience with us. Thank you, Kensington.
Very quick processing of the…
Very quick processing of the application compared to other lenders.
2026年7月21日
Kensington Mortgages からの回答
Hi Steve, we’re pleased that the application progressed quickly for you and your client. Thank you for taking the time to share your feedback, Kensington.
What an amazing experience
What an amazing experience! The case was a little bit complicated and there was small tech issues to boot also, some income not pulling through properly, loan little bit wrong from the DIP but Kensington were fantastic! Got it all sorted the old fashioned way with a phone call and the case was agreed subject to valuation within 3 working days! Fantastic service thanks again!
2026年7月18日
Kensington Mortgages からの回答
Hi Phil, we’re delighted that our team could resolve the issues and keep a complicated case moving. It’s especially good to hear that speaking with us directly made a difference. We hope to help you and your clients in the future. Thank you, Kensington.
Kensington Mortgages からの回答
Hi Mandy, we’re so pleased that you're happy with your experience. Thank you, Kensington.
it was quite an additional documents…
it was quite an additional documents requested and criteria that we would not known before, but It all ended well at the end.
2026年7月18日
Kensington Mortgages からの回答
Hi Aiva, thank you for sharing your experience. We appreciate that the requirements were more extensive than expected and are pleased the case reached a positive outcome. Thank you, Kensington.
Amazing service and fantastic support team
Amazing service, really brief time between application and completion.
2026年7月19日
Kensington Mortgages からの回答
Hi Ebenezer, we’re delighted that everything progressed so quickly and you felt well supported. Thank you, Kensington.
Kensington Mortgages からの回答
Hi Richard, we're glad our team could offer understanding and support when it mattered most. Please know that we’re here if you need us. Thank you, Kensington.
Would Recommend
From the beginning we have been helped where needed. Application was easy and staff have been both polite and helpful.
2026年7月18日
Kensington Mortgages からの回答
Hi Amanda, we’re delighted that you felt supported and found our team helpful throughout. Thank you for recommending us, Kensington.
From start to finish the process was…
From start to finish the process was smooth. The underwriter was great. Service great too.
2026年7月10日
Kensington Mortgages からの回答
Hi Nina, it’s great to hear that your underwriter supported the case well and everything progressed smoothly. Thank you, Kensington.
Kensington Mortgages からの回答
Hi, we’re delighted that you had an excellent experience with us and we look forward to supporting you and your clients in the future. Thank you, Kensington.
Great option when your financial…
Great option when your financial situation isn't straight forward and most popular lenders can't help. I.e having a portfolio of buy to let's meant fewer options. Still despite this the rates were competitive considering.
Since taking out my mortgage I had to contact the team for help and the customer service rep I spoke to was extremely good. Very helpful and quick to answer.👍
I was very impressed when having received my mortgage offer but before completing there was a rate drop and they issued a new offer at the better rate. 😁
Could do better........
The first property I was buying fell through. I had a mortgage offer in place for at least 3 months. When I found another property only a couple of weeks later rather than having the option to transfer this offer over, subject to survey, I had to start again as if it's a new application which took more time and cost me a second broker fee. Maybe consider a transfer option 🤔
2026年7月10日
Kensington Mortgages からの回答
Hi Andrew, thanks so much for taking the time to share such detailed feedback. We’re really pleased we could support you with a mortgage that suited your circumstances, and that our team was able to help when you needed us.
We also really appreciate your suggestion about making things smoother when plans change - feedback like this is genuinely helpful as we look at ways to improve the experience for customers. Thank you, Kensington
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