Application on your portal -some questions difficult to work out what is being asked but otherwise slick Adding documents that were requested was nice and easy Underwriter contacted me to make sure... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Informative and patient advisors. Helped me get on the property ladder 4 years ago and have recently secured me a lower interest rate. Always stay in touch to make sure finances are manageable. Great... もっと見る
The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to... もっと見る
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
企業情報
当該企業による記述
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
連絡先
PO Box 831, Redhill, RH1 9NJ, 英国
- kensingtonmortgages.co.uk
4.6
優良
7851件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Kensington Mortgages からの回答
Hi Alistair, it’s great to hear that you found our system easy to use. We appreciate your feedback and look forward to working with you again. Thank you, Kensington.
No fuss, no hidden agenda just quality!
Straight forward application with no fuss! Quick decision!
2026年7月12日
Kensington Mortgages からの回答
Hi Nicholas, we’re delighted that everything was handled efficiently and without unnecessary complication. Thank you for your kind feedback, Kensington.
Great experience with Kensington…
Great experience with Kensington Mortgages — clear communication, helpful guidance, and a smooth process from start to finish. Really appreciated the professional support throughout.
2026年7月8日
Kensington Mortgages からの回答
Hi, we’re so pleased that you felt well supported and informed throughout. Thank you for sharing your experience, Kensington.
Kensington Mortgages からの回答
Hi Julian, it’s great to hear that managing your mortgage has been easy and straightforward. Thank you, Kensington.
Kensington Mortgages からの回答
Hi Kirthika, we’re really pleased that you had a good experience with our team. We hope to work with you again soon. Thank you, Kensington.
Avoid! Underwriters lie!
I am sat writing this as a person who is broken to the core following the buying/mortgage process. Kensington mortgages lie to you. I am a multiple business owner who has been discriminated against. I take a 50k salary via paye and my husband is in employment on 45k. If I was in employment we would fly through a mortgage. After jumping through so many hoops doing everything asked and providing everything asked answering back and forth questions on Friday I was told one last thing get another 10k off my dad as a gift and my offer would come today. It was my daughters birthday Friday and completely ruined due to this but I did as the underwriter asked and believed the promise. Today I am told application declined due to one of my company's not being profitable in the accounts and I have to pull out on a chain that has been in process for 3 months. How can you lie so blatantly? Build up peoples hopes! Put them and others through so much! I am going to the press and will share my experience that people would not believe its that wild! I will also be following the ombudsman report process as clearly your underwriters are not fit in their roles when they tell blatant lies.
2026年7月13日
自発的なレビュー
Kensington Mortgages からの回答
Hi Laura,
We're very sorry to read your review and to hear how upsetting this experience has been for you and your family. Thank you for taking the time to share your feedback with us.
We take the concerns you’ve raised seriously. Our Complaints Team is currently reviewing what happened, including the communication shared during the application process. We recognise how important it is that information shared by the teams that support our underwriters is clear, accurate and consistent.
We’re sorry again for the upset caused. A member of our Complaints Team will contact you directly to discuss the next steps.
Thank you, Kensington.
Been great so far
Been great so far. Always on hand to help whenever you call, was offered a deal to renew and even after taking new deal they sent a letter saying I could get an even better deal if I phone before my new deal start date, so I did and low and behold saved another nice amount on mortgage payment.
2026年7月9日
Kensington Mortgages からの回答
Hi, we’re delighted that our team helped you secure a better deal before it began. It’s great to know you’ve felt supported whenever you’ve contacted us. Thank you, Kensington.
Always quick and helpful when ever…
Always quick and helpful when ever there is a query. A friendly and efficient service.
Thank you
2026年7月4日
Kensington Mortgages からの回答
Hi Aisha, we’re pleased that our team has been friendly and helpful whenever you’ve needed us. Thank you, Kensington.
Kensington Mortgages からの回答
Hi Paula, it’s good to hear that you were kept informed throughout. Thank you for your kind feedback, Kensington.
Kept me informed every step of the way…
Kept me informed every step of the way through my application. All relevant information was sent to me when it was supposed to. Can’t fault them at all.
2026年7月4日
Kensington Mortgages からの回答
Hi Glen, we’re delighted that you had a good experience and that everything went well. Thank you for your kind words, Kensington.
Always friendly and great service
Always friendly and great service. Fantastic mortgage company.
2026年7月3日
Kensington Mortgages からの回答
Hi Jamie, it’s lovely to hear that you're happy with the support from our team. Thank you, Kensington.
Absolutely fantastic from start to…
Absolutely fantastic from start to mortgage offer. Great broker support with a call from the assigned underwriter who helped me with the case so much so that we managed to gain an offer within 4 working days!
2026年7月4日
Kensington Mortgages からの回答
Hi Graham, we’re delighted that the support from your assigned underwriter helped secure an offer so quickly. We appreciate your feedback and look forward to working with you again. Thank you, Kensington.
Very reliable company
Very reliable company. I mostly use online for any transaction and it’s been great. They also respond within minutes to any query. Good company
2026年7月4日
Kensington Mortgages からの回答
Hi Mary, we’re pleased that our online service works well for you and that your had a good experience with our team. Thank you for sharing your kind feedback, Kensington.
Kensington Mortgages からの回答
Hi Solomon, it’s great to hear that you find our online portal easy to use. Thank you for your feedback, Kensington.
Very good company to deal with and…
Very good company to deal with and great communications.
2026年7月2日
Kensington Mortgages からの回答
Hi, we’re pleased that you found us easy to deal with and communication was clear. Thank you, Kensington.
I had a great experience with my…
I had a great experience with my mortgage lender from start to finish. They were professional, helpful, and kept me informed throughout the whole process. They made everything straightforward and were always available to answer my questions. I'm so happy with the service I received and would highly recommend them to anyone looking for a mortgage. Thank you for helping me secure my new home!
2026年7月9日
Kensington Mortgages からの回答
Hi Afrim, we’re so pleased that you felt supported and informed throughout the process. Thank you for recommending us, and we wish you every happiness in your new home. Kensington.
at the end i got what i wanted but they…
at the end i got what i wanted but they brought up to many unnecessary things bills that was made to be paid in installment the made me pay it 10 month in advance cleared bills i of 4 years i had to ask why and when and status when it was clearly stated cleared on my report there was many more.
2026年7月2日
Kensington Mortgages からの回答
Hi Obiamaka,
Thank you for taking the time to share your feedback. We're pleased that we were able to help with your remortgage, but we're sorry to hear that parts of the process felt more complicated and frustrating than they should have.
To ensure we fully understand a customer's circumstances and provide the right support, we may sometimes need to request additional information or clarification. However, we appreciate that this can feel repetitive, and we're sorry for any frustration this caused during your application.
Thank you, Kensington.
I hadn't heard of Kensington Mortgages…
I hadn't heard of Kensington Mortgages before my mortgage broker recommended them, but I'm so glad they did.
The mortgage they offered matched exactly what I was looking for, with a competitive fixed rate over a 10-year term. My broker handled the application, and it was accepted in no time.
From there, the process through to exchange and completion was straightforward and largely paperless, with most documents signed digitally. Their solicitors were efficient, professional, and completed everything in around four weeks.
I have no complaints, only gratitude. Kensington Mortgages made what could have been a stressful experience feel smooth, straightforward, and hassle-free from start to finish. I would happily recommend them.
2026年7月8日
Kensington Mortgages からの回答
Hi Neil, thank you for sharing such thoughtful feedback. We’re delighted that the product suited your needs and that everyone involved helped make the journey to completion feel straightforward. We really appreciate your recommendation and wish you all the best in your new home. Kensington.
Kensington Mortgages からの回答
Hi Melanie, it’s great to hear that you were kept informed and everything went smoothly. Thank you, Kensington.
Kensington Mortgages からの回答
Hi Jennifer, we’re pleased that our criteria helped meet your client’s needs. We appreciate your feedback and look forward to working with you again. Thank you, Kensington.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。