Carl was so nice he listened to my problem and sorted me a replacement air fryer. I could not have had better service anywere I was treated with respect throughout the whole conversation. Thank you Ca... ãã£ãšèŠã
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I am having a nightmare trying to return a suitcase. The system provides an email to arrange the return but nothing is progressed any further than that. The email I sent has not been responded to and... ãã£ãšèŠã
Where do I start manasi was amazing, I've only ever used a return service a couple of times so imagine my frustration when I was in an evri return but couldn't print the label as I haven't got a clue... ãã£ãšèŠã
Reena turned a poor experience into a good one. I had bought the 20 kilo parasol base marble i think and it had arrived shattered but i hadnt checked for a week . When i went to use for a party for th... ãã£ãšèŠã
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Premium quality products for everyone in your household.
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The Mille, 1000 Great West Road, TW8 9DW, Brentford, è±åœ
- 0204 511 4390
- info@keplin-group.com
- keplin-group.com
4.2
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Absolute amazing product and fantasticâŠ
Absolute amazing product and fantastic staff broke my charger and these guys replaced it free i will 100% be using again and recommending
2026幎3æ6æ¥
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Keeping in touch with your Customers
The PR of this company is brilliant. I had a small issue with this company. Their response to the problem was quick and they kept me posted on every thing that they were doing to put things right. Which they did. It is a shame other companies and some trades people donât follow their PR practices.
2026幎3æ9æ¥
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Suitcase return
I ordered 2 suitcases which I thought were cabin size - they weren't; they were really big. I contacted KG and they offered to get them collected for return as they were too large for me to take to the Post Office. They were pleasant to deal with. It has taken a while to get the refund but I am assured it is on the way. They have always promptly responded to communications.
2026幎3æ6æ¥
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Keplin Group Limited ããã®åç
Hi Sue,
Thank you for taking the time to share your experience with us. Iâm glad our team was able to arrange the collection for your return, especially since the suitcases were too large to take to the Post Office. We always want the process to be as easy as possible, and itâs great to hear you found our team pleasant and responsive throughout.
I appreciate your patience regarding the refund â Iâm pleased to hear youâve already been assured itâs on the way. If you need any further updates or support, weâre always here to help.
Warm regards,
KG Customer Support
Manasi in Customer Service
Manasi in Customer Service was extremely efficient and helpful, and resolved a Warranty Issue straight away.
2026幎3æ6æ¥
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Keplin Group Limited ããã®åç
Hi Anthony,
Thank you for taking the time to share your feedback. Weâre delighted to hear that Manasi was able to assist you so efficiently and resolve your warranty issue straight away. Providing quick, helpful support is something we take pride in, and itâs wonderful to know she delivered exactly that.
If you ever need any further assistance, weâre always here to help.
Warm regards,
Customer Support Team
Great communication
I was having difficulties uploading receipt. Made contact and experienced good responses. Pranav was very helpful and was able to assist and provide warranty for my item.
2026幎3æ5æ¥
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Keplin Group Limited ããã®åç
Hi Belle,
Thank you for sharing your experience with us. Iâm really glad to hear that our team was able to support you when you had trouble uploading your receipt. Itâs wonderful to know that Pranavâs assistance made the process smooth and helped you secure your warranty without any hassle.
We truly appreciate your kind words and the time you took to leave this review. If you ever need anything else, weâre always here to help.
Warm regards,
Keplin Customer Support
Very positive out come Carl was veryâŠ
Very positive out come Carl was very helpful
2026幎2æ12æ¥
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Keplin Group Limited ããã®åç
Hi Nick,
Thank you for your feedback. Weâre delighted to hear you had a positive experience and that Carl was able to assist you so well. Your kind words mean a lot to us, and weâre always here if you need any further support.
Warm regards,
Keplin Customer Support
Warranty registration issue
Contacted customer support via the chat service as I was having a problem registering my warranty on line spoke to Carl asked me to send him a copy of my invoice and here would do it for me. Overall my experience with customer service was excellent thanks to Carl being so helpful.
2026幎2æ24æ¥
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Keplin Group Limited ããã®åç
Hi Peter,
Thank you for taking the time to share your experience. Iâm really pleased to hear that Carl was able to step in and help you with your warranty registration. Sometimes these things can be a bit tricky online, so Iâm glad our chat support made the process easier for you.
We truly appreciate your kind words and are delighted that your overall experience with our customer service was excellent. If you ever need any further assistance, weâre always here to help.
Warm regards,
Keplin Customer Support
Brought a keplin airfryer of tic tok
Brought a keplin airfryer of tic tok, Sakshi.
Was so helpful and kind quick response and help me above and beyond highly recommend canât thank them enough
2026幎2æ23æ¥
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Keplin Group Limited ããã®åç
Hi Tracey,
Thank you so much for your lovely review. Weâre delighted to hear that youâre happy with your new Keplin air fryer and that Sakshi was able to support you with such kindness and quick responses. Itâs wonderful to know she went above and beyond to make your experience smooth and enjoyable.
We truly appreciate your recommendation and your kind words. If you ever need anything in the future, weâre always here to help.
Warm regards,
Keplin Customer Support
I would really like to appreciateâŠ
I would really like to appreciate Atharva's assistance & humble behavior towards his customers. Kudos to him. Please hire more employees like Atharva. Excellent job. Well Done Keplin.
2026幎2æ6æ¥
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Praise to Customer Services
I ordered an air fryer which unfortunately had an issue, however I had a first class response from customer Services, particularly Carl. They were helpful every step of the way, prompt with their responses and although in the end I chose to receive a refund and return the item, Customer Services were absolutely fantastic. By far the best experience ive had from a company despite having issues with the item, well done Keplin
2026幎2æ2æ¥
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Keplin Group Limited ããã®åç
"Thank you, Karen, for taking the time to share your experience.
While we regret that the air fryer didnât meet expectations, weâre delighted to hear that Carl and our customer service team provided the support you needed. Your recognition of their professionalism and care means a great deal to us, and weâll be sure to pass along your praise. Weâre committed to ensuring every customer feels valued, even when challenges arise."
My product order was perfect
My product order was perfect. Unfortnately the delivery courier left it at the wrong address. eventually recovered and passed over to me by an honest lady. Iinformed Keplin who kept in contact with me until the matter was resolved. Exellent customer service ensured. I would certainly recomend this copany and its products. However,use a more secure delivery method rather than have your items dumped in a porch area.
2026幎2æ11æ¥
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Keplin Group Limited ããã®åç
"Thank you, Michael, for sharing your experience.
Weâre pleased to hear your order was perfect and that our customer service team kept in close contact until the matter was resolved. We truly appreciate your recommendation and your constructive feedback regarding delivery securityâweâre actively reviewing courier practices to ensure safer handling of parcels.
Your input helps us improve, and weâre grateful for your trust in Keplin."
Velvet covered coat hangers
I have purchase from this Compsny their velvet non slip coat hangers and because they are such good value for money I have purchased for quite a few members of my family 20 at a time. Their service is second to none with orders arriving within 48 hours of order being placed. Highly recommend this Comoany - Jenny Morris
2026幎2æ10æ¥
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Keplin Group Limited ããã®åç
"Thank you, Jennifer, for your wonderful feedback!
Weâre delighted to hear you and your family are enjoying our velvet non-slip coat hangers. Itâs great to know you find them excellent value and that our fast delivery service met your expectations. Your recommendation means a lot to us, and weâre thrilled to have earned your trust."
Great service.
We had a delay on our order (thanks, Evri!) but Arron dealt with it brilliantly.
The item ordered is perfect.
I'll buy from them again!
2026幎2æ11æ¥
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Keplin Group Limited ããã®åç
"Thank you, John, for your kind words! Weâre sorry about the courier delay, but weâre delighted Arron was able to resolve things smoothly for you. Itâs wonderful to hear the item met your expectations, and we truly appreciate your intention to shop with us again."
They sent me the wrong product but theyâŠ
They sent me the wrong product but they have now sorted it,great customer service by a girl called Sakshi who was extremely helpful I would definitely recommend this company
2026幎2æ6æ¥
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Keplin Group Limited ããã®åç
Hi Scott,
Thank you so much for your kind words and for taking the time to share your experience.
We're really glad to hear that the issue with the wrong product was resolved quickly and that Sakshi was able to assist you so helpfully. Sheâll be thrilled to know her support made such a positive impact.
We truly appreciate your recommendation and look forward to serving you again.
Warm regards,
Team Keplin
Keplin Group Limited ããã®åç
Hi Allan,
Thank you for your kind words! Weâre delighted you found great value in your purchase, and Iâm glad Arthur was able to assist you. Your feedback means a lot to us.
â Team Keplin
Keplin are committed to customer care
Keplin have a team who are very committed to customer care
Reena was really prompt and so kind when dealing with my issues, which were the fault of the courier.
I would recommend them as a trusted and helpful company.
2026幎2æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Keplin Group Limited ããã®åç
Hi Michael,
Thank you for your kind words. Weâre delighted to hear that Reena was able to assist you so promptly and kindly, even though the issue was caused by the courier. Your recommendation means a lot to us, and weâre proud to have a team so committed to customer care.
â Team Keplin
I had a small mix-up with my orderâŠ
I had a small mix-up with my order (received the wrong colour bath mat), but the way Keplin handled it was absolutely spot on. From the first response, the customer service was friendly, professional and genuinely helpful.
The team replied quickly, explained the options clearly, arranged a free return, and sent out the correct replacement without any fuss. Communication throughout was excellent, and I was kept fully informed at each stage.
Mistakes happen â what matters is how theyâre resolved, and Keplin couldnât have handled this better. Great customer service, lovely product quality (weâve since ordered again), and I wouldnât hesitate to recommend them.
2025幎12æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Keplin Group Limited ããã®åç
Thank you for sharing your experience with us.
Iâm delighted to hear that CARL was able to assist you so promptly and professionally.
From arranging the free return to ensuring the correct replacement reached you without any fuss, itâs wonderful to know the process felt smooth and reassuring.
Mistakes can happen, but your feedback shows how important it is to resolve them with care and efficiency. Weâre thrilled youâre happy with both the product quality and the service, and we truly appreciate your recommendation.
Thank you again for choosing Keplin â we look forward to serving you in the future.
â Team Keplin
Good purchase
I have purchased 2 lightweight vacuum cleaners. Very impressed with the vacuums - I applied for warranties and Keplin took over 4 months to confirm.
2025幎9æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Keplin Group Limited ããã®åç
Hi Donald,
Thank you for your feedback. Weâre really pleased to hear youâre impressed with the lightweight vacuum cleaners. Iâm sorry the warranty confirmation took longer than expected, but Iâm glad itâs now all sorted for you.
We appreciate you choosing Keplin and hope the vacuums serve you well.
â Team Keplin
Vacuum bags
I ordered the vacuum bags on a Saturday morning and they arrived on Monday lunchtime! Amazing.
I had a small query about them so contacted the sender and within hours my query was sorted and I was good to go.
I would certainly recommend the company and their help desk elves!
2026幎1æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Keplin Group Limited ããã®åç
Hi Jane,
Thank you so much for your lovely review. Weâre delighted to hear your vacuum bags arrived so quickly and that our team could help resolve your query within hours. Thatâs exactly the experience we aim to deliver.
Your recommendation means a lot to us â and our help desk elves are smiling today thanks to you.
â Team Keplin
Exclusive service
We have ordered 2 suitcases of Amazon. Both items were delivered within the time frame specified despite all winter weather warnings.
Product is of a high quality material and strongly build, we were impressed, as we didnt expect much due to its low price.
We had a small issue with one of the items, contacted customer service and to our surprise the communication was of a high standard the issue was resolved fast and efficient, the company is really dedicated to their customers!
We highly recommend their services.
Thank You once more Kepling group for pleasant experience!
2026幎1æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Keplin Group Limited ããã®åç
Hi Mrs. Castro,
Thank you for your wonderful feedback. Weâre delighted your suitcases arrived on time and that the quality exceeded expectations. Iâm glad our customer service team could resolve your issue quickly â supporting our customers is always our priority.
We truly appreciate your recommendation and your kind words.
Thank you for choosing the Keplin Group.
â Team Keplin
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