Keylink is the best supplier for all things chocolate and packaging. The website is easy to use and their delivery is second to none. Always quick, always on time.
企業が回答しました
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Keylink always helpful staff. I always check sell buy dates before placing order. This can take time but they are always very helpful, never impatient … Know their stock and often help with codes... もっと見る
企業が回答しました
There are many reasons I shop with Keylink The chocolate is high quality at a very competitive price. The dispatch is usually the same day and arrives quickly in sturdy packaging. The staff team are... もっと見る
企業が回答しました
Great service, fast tracked delivery. Always packed with care and everything is delivered intact!
企業情報
Keylink について
当該企業による記述
For Everyone Working With Chocolate.
Keylink are specialist suppliers for chocolatiers, bakers, chefs and anyone working with chocolate. Whether you’re a budding chocolatier, a gelato aficionado, a seasoned baker or, you just fancy making some chocolate gifts for friends and family, we can help you to get up and running in no time.
Known initially for our imported, cream filled chocolates in the 1960s, we’ve been working with chocolate for quite some time! And while we no longer sell finished chocolates, we do supply a complete range of ingredients and décor products from some of Europe’s finest manufacturers and are now the premier supplier of chocolate, ingredients, equipment and packaging to the chocolate industry. We remain as passionate as ever about supplying high quality products with a large helping of great customer service!
We also understand that not everyone has years of experience working with chocolate ingredients, so that’s why we have a jam-packed Resources section, dedicated to helping and educating anyone working with chocolate and other sweet ingredients. Alongside this, you’ll find we also have a wealth of video content on our YouTube channel to help further educate and encourage anyone interested in chocolate!
The benefits of working with Keylink don't stop there. Our delivery service also ensures speedy arrival and peace of mind, at just £8+VAT for next working day delivery under £150. Any orders over £150 include free next working day delivery!
So, that’s us, in a nutshell! Give us a call or drop us an email and we’ll be happy to help and have a natter about all things chocolate.
Shop Now | Chocolate Couverture | Cocoa Powder | Chocolate Moulds | Fillings & Flavourings | Chocolate Packaging |
Next Working Day Delivery
Order before 3pm Mon-Fri
We offer next working day delivery for orders made before 3pm Mon-Fri. Plus FREE workday delivery on orders over £150.
連絡先
Unit 1A, 31 East Industrial Estate, S25 3AF, Dinnington, 英国
- 0114 245 5400
- info@keylink.org
- keylink.org
4.9
優良
438件のレビュー
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Always great customer service
Always great customer service. Kept well informed about delivery, which arrived very swiftly and as always well packaged. Very reliable company and first class products. Very happy and would recommend.
2025年8月15日
Keylink からの回答
Thank you so much for your lovely review, Sharon! We're so glad you're happy with our products and customer service. We'll be sure to pass your feedback on to the teams.
- The Keylink Team
Always amazing experience
Always amazing experience, receive the package next day, don’t have to ask for invoice always gets emailed, great products, fab Service always!
2025年8月8日
Keylink からの回答
Thank you so much for your lovely review, Rooji! We're so glad you're happy with our customer service and products. We'll be sure to pass your feedback on to the teams!
- The Keylink Team
Great products
Great products, good prices and super fast delivery. I especially like some of the items in the new essentials range.
2025年8月8日
Keylink からの回答
Thank you very much for your lovely review, Maxine. We're so glad you're enjoying our Keylink Essentials range! We'll be sure to pass your feedback on to the teams.
- The Keylink Team
Keylink からの回答
Thank you so much for your kind review, Neil!
- The Keylink Team
Keylink からの回答
Thank you for your kind review, David. We're so glad you're happy with our products and next working day delivery!
- The Keylink Team
Keylink からの回答
Thank you so much for your kind review, Meryl! We're so pleased you're happy with our products and customer service.
- The Keylink Team
Always great service including delivery…
Always great service including delivery driver Stewart from M and H carriers
Thank you keep up the good work
2025年8月2日
Keylink からの回答
Thank you so much for your kind review, Gunther! We're so glad you're happy with our service, and that of the delivery driver!
- The Keylink Team
Keylink からの回答
Thank you very much for your kind review, Guin!
- The Keylink Team
Keylink からの回答
Thank you so much for your lovely review!
We're so glad you're happy with our products and service.
It really makes a difference to us to hear this.
- The Keylink Team
It's a real shame that it's so…
It's a real shame that it's so expensive to send to the channel Islands
2025年7月30日
Keylink からの回答
Thank you for taking the time to leave a review.
We’re really sorry to hear that shipping costs to the Channel Islands have been disappointing – we completely understand how frustrating that can be.
Unfortunately, due to the additional handling and logistical requirements of delivering to non-mainland UK addresses, our courier charges are higher for those regions.
We always aim to be as fair and transparent as possible with our delivery pricing and never profit from shipping fees.
That said, your feedback is valuable, and we’re constantly reviewing our delivery options. We’ll certainly pass your comments along to our logistics team as we continue looking for ways to offer better value to all our customers.
If there’s anything we can help with in the meantime, please don’t hesitate to get in touch with our team directly – we’d love to help if we can.
- The Keylink Team
Not eco friendly
Again I've received my very small order in a box 10 times the size it needs to be. The order (foil wraps) came triple wrapped in bubble wrap, with a lot of sellotape on. Copious amounts of packing paper to fill the void. If you send parcels like this, not only is it a waste of packaging materials, but it's taking up more space on the delivery vans, meaning more vans on the road - or a much slower service.
Do better!!
Oh, and I've complained several times and called you out on social media about this!
2025年7月29日
Keylink からの回答
Thank you for taking the time to share your concerns with us.
We sincerely appreciate your feedback and understand your frustration regarding the packaging used for your recent order.
For certain products, particularly foil, we take extra precautions to prevent any risk of creasing during transit. Based on past experience, these items are more prone to damage, which would require us to remake and resend the order. This not only causes delays and inconvenience but also increases CO₂ emissions from additional deliveries.
We do our best to balance protective packaging with sustainability, and while the packaging may sometimes seem excessive, it is chosen with the aim of ensuring your order arrives safely the first time. Where possible, we also use materials that can be reused or recycled.
We are continuously reviewing our packaging methods and will take your feedback on board as we work towards improving efficiency and reducing waste, without compromising product protection.
Thank you again for bringing this to our attention.
We truly value your custom and hope to serve you better in the future.
- The Keylink Team
Exceptional quality and service
Exceptional quality and service! We've been sourcing our products from this supplier for a while now, and they never disappoint. Highly recommend this supplier to anyone in the food or hospitality industry.
2025年7月29日
Keylink からの回答
Thank you so much for your lovely review!
We're so glad you're happy with our products and service.
We've shared your feedback with our teams and it made their day.
- The Keylink Team
Keylink からの回答
Thank you so much for your lovely review! We're so glad you're happy with our products and service. We'll be sure to pass your feedback on to the teams.
- The Keylink Team
Keylink からの回答
Thank you so much for your kind review, Isobel! We're so glad you're happy with our products and service.
- The Keylink Team
Great product and customer service, but delivery could be improved product quality was excellent and…
The product quality was excellent and the pricing was fair. However, delivery took two days due to my location in the Highlands, and I didn’t receive any tracking or confirmation until I contacted customer service directly. It would be great if Keylink considered an alternative delivery option for Highland customers, as DHL tends to be slow in this area. That said, customer service was very responsive and helpful whenever I reached out.
2025年7月14日
Keylink からの回答
Thank you for your kind review, Chris, we're so glad you're happy with your purchase. We'll be sure to pass your feedback regarding delivery to the Highlands and the missing tracking information on to the relevant departments.
- The Keylink Team
Been buying from them since 2019 I…
Been buying from them since 2019 I believe. Usually competitive prices, even though I live in Italy the professional Belgian chocolate and many other products costs less than I would pay at home. I usually order before travelling to UK where half my family is, and bring everything back. Delivery always on time even when there's been a glitch (sent to old address by accident), they quickly solved at no extra cost.
2025年7月7日
Keylink からの回答
Thank you so much for your lovely review, we're so glad you're happy with our products and customer service. We'll be sure to pass your feedback on to the teams.
- The Keylink Team
Great customer service and delivery time
2025年7月14日
Keylink からの回答
Thank you very much for your kind review, we're so glad you're happy with our customer service! We'll be sure to pass your feedback on to the teams.
- The Keylink Team
There are no notifications after ordering, emails are not answered.
They have the worst personal account and customer notification system I have ever seen in all my 20 years of online shopping experience. I buy products in Europe through a drop ship company that does not inform me if the product has been delivered to their warehouse. I have to monitor this myself and track the delivery of goods using the tracking number. Notification that the order has been sent does not come either in the personal account or by mail, even though my e-mail address is indicated on the notification page. The order status changes to dispatched, but the tracking number is not added and simply does not exist, you do not know what is happening with the parcel. You send an e-mail to the support service and there is no answer either, then you have to call them, they say that they did not receive anything, this is some kind of nonsense. Why do other online stores receive everything and send notifications from them, but with yours there are such problems? Just wasted days waiting for any information or response from them. But on the positive side, I can say that they have the lowest prices in all of Europe for products for chocolatiers and pastry chefs, and fast delivery.
2025年7月13日
Keylink からの回答
Hello,
Thank you for taking the time to leave a review on our service. We’re sorry that on this occasion you were frustrated by a lack of notifications regarding your delivery. We’ll look into this issue for you and do our utmost to rectify it going forward.
If you ever have any problems or questions about deliveries in the future, please don’t hesitate to get in touch with us during working hours on 0114 245 5400 or via live chat so we can look into it for you. We hope that despite the delivery notification issues you are happy with your order itself from Keylink.
- The Keylink Team
Keylink からの回答
Thank you for your kind review!
- The Keylink Team
Keylink からの回答
Thank you for your kind review, Ebony!
- The Keylink Team
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