Keyzee ロゎ
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Keyzee レビュヌ 

162
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TrustScore 5段階評䟡の4

3.8

防犯グッズ店
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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Rubbish service. Paid over $150 for a car park remote to my apartment building as my previous one stopped working. A week and multiple excuses later, I’m still unable to access my car park. This compa... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Avraham was professional and friendly as he updated my access tags! Many thanks.

䌁業が回答したした

5぀星のうち5の評䟡

Keyzee responded rapidly to my request for replacement swipe/tag/keys for our newly purchased apartment. They worked with the OC and building management to get me the required access devices. I’m very... もっず芋る

5぀星のうち5の評䟡

I received the wrong key to start with which was not really anyone’s fault but the service I received to rectify the problem was second to none. Jenn was very helpful and contacted me to sort the iss... もっず芋る

䌁業情報

  1. 防犯グッズ店

圓該䌁業による蚘述

We're the access device fulfillment specialist for the strata industry. We assist strata companies with delivering their keys, fobs and remotes to their clients on time and with excellent service.

連絡先

3.8

ほが満足

TrustScore 5段階評䟡の4

162件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 100に回答しおいたす

通垞2週間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.8

すべおのレビュヌ

(162)

過去12か月のレビュヌ数: 4件

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

The Staff was inexperienced

The Staff was inexperienced, slow didn’t have information
Bad customer service

2024幎10月30日
Keyzee ロゎ

Keyzee からの回答

Hi Lydia,

We reviewed your call with our team and found that our agent had difficulties understanding you as well as you having difficulties understanding our customer service agent which caused a negative loop.

We have revised our policy so that when this occurs in future it is escalated to the customer service team manager.

We also checked your order and confirmed it was delivered within 2 days of ordering which is exactly what we aim to do!

Keyzee Customer Care Team

5぀星のうち3の評䟡

Good item, high price.

Item worked well and delivery was prompt but price was very high.

2024幎10月29日
Keyzee ロゎ

Keyzee からの回答

Hi Alan,

Glad to hear that delivery was quick!

The cost of the devices is determined by the callout, cost of the device and the number of devices that's reasonable to order based on the size of your complex. Since your property is in Frankston and has 6 units, the cost for a qualified technician to attend the property and program a couple of remotes is expensive.

Best,

Keyzee Customer Care Team

5぀星のうち3の評䟡

slow service

The entire process for the extra key took quite a while. Multiple days were necessary to get all the approvals as the tools aren't very user-friendly. If you use this service, definitely expect a couple of weeks for end-to-end process

2024幎10月28日
5぀星のうち5の評䟡

Amazing customer service

Mason is the best customer service agent I've dealt with in Australia. Managed to sort me out with a new fob/remote for my apartment in record time.

All round friendly nice person and great rep for the company thanks so much!

2024幎10月9日
自発的なレビュヌ
5぀星のうち1の評䟡

The timelines published for receiving


The timelines published for receiving your keys are completely untrue .
Service was very slow and keys took weeks and weeks .

2024幎9月24日
Keyzee ロゎ

Keyzee からの回答

Hi Sue,

To clarify, your order was for fobs not for keys. We had stock on backorder from the supplier when you ordered and unfortunately due to delays on their end we were waiting on delivery for quite some time. As soon as we received them in our warehouse we express couriered them to you.

We assure you that next time will be a far quicker experience.

Best,

Keyzee Customer Care Team

5぀星のうち1の評䟡

ridiculously expensive

Your remote was ridiculously expensive! And having to pay the "admin fee" is just outrageous and probably not legal!

2024幎10月1日
Keyzee ロゎ

Keyzee からの回答

Hi Marina,

The remote was $115 inclusive of the device, programming, shipping and GST which is the reasonable cost of devices of this type.

The admin fee of $60 is an agreed charge between your owners corporation and the OC management company for processing access device orders which we are on-charging.

We can appreciate your frustration, however if you have questions or concerns about this, the best person to speak with is your OC Manager.

Best,

Keyzee Customer Care Team

5぀星のうち2の評䟡

Terrible service

No acknowledgment of order, but money was taken out two days later. 3 weeks later no key or fob received. Called and was told delay in getting the key cut. A week later and still no response. Had to seek assistance of Owners Corp mgr in following up. Goods finally received. Todate no receipt or follow up from Keyzee

2024幎9月30日
Keyzee ロゎ

Keyzee からの回答

Hi Radley,

Sorry to hear about your poor experience. We were in the middle of onboarding your property from the OC and still in the process of getting information when you placed your order. Due to the delays and lapses from multiple parties in receiving this information your order fell through the cracks.

We sincerely apologise for this issue, and now that your property has been fully onboarded into our system this experience will not be repeated again.

If you have any questions feel free to call us,

5぀星のうち1の評䟡

Horrific customer service and trying to


Horrific customer service and trying to coerce a customer into paying additional fees for no service.

Particularly Avraham, just pathetic attempt at trying to squeeze money out of me for something that was his and Keyzee’s mistake.

2024幎9月11日
Keyzee ロゎ

Keyzee からの回答

Hi Ross,

We can understand your frustration, however we were unaware that your building has fobs that open your private apartment. We do not hold fobs for private apartments.

In order to activate it we need to send the security company to your property to activate it which is what we have to oncharge to you. We also offered you a full refund if you didn't want that option.

We are in the process of trying to achieve a more cost effective result with your OCM than having to send someone out for your door.

Keyzee Team

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