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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

i purchased refurbished apple ear pods pro for £57.00 Delivery was before miday the next day. Earpods have been re branded by the new seller but as i opened the case my apple phone picked them up... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

I purchased some “refurbished” Airpods from KF Direct last year. They broke within 3 months (battery died and the mechanisms of the airpod was hanging off, despite light usage) and I was issued with a... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Second time to purchase refurbished AirPod pros from this company and I can honestly say I’ve been more than impressed. Very reasonable prices and a genuine product that works well. Very speedy delive... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

KF-Direct provided excellent service in helping me to find the correct replacement cable for my in-house display connected to my smart meter. Neither Eon nor the smart meter manufacturer could be... もっず芋る

䌁業が回答したした

䌁業情報

  1. オンラむン垂堎

圓該䌁業による蚘述

KF Direct is a UK-based online retailer specializing in stylish, energy-efficient indoor and outdoor lighting solutions, including ceiling lights, wall lights, solar lights, festoon lights, and decorative lighting for homes and gardens. The company focuses on offering high-quality products at competitive prices, helping customers create beautifully illuminated living spaces with ease.


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4.1

ほが満足

TrustScore 5段階評䟡の4

854件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 100に回答しおいたす

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レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

この䌁業を閲芧した人は、以䞋の䌁業も閲芧しおいたす。

4.1

すべおのレビュヌ

(854)

過去12か月のレビュヌ数: 1ä»¶

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち1の評䟡

We ordered 2 sets of outdoor bulb link


We ordered 2 sets of outdoor bulb link lights,
Both came in great time, the electrical man fitted them linked them and 2 bulbs on the second set wasn't working, we changed the 2 bulbs with 2 from the set that was all working to check and yes two bulbs are faulty...
I contacted the company for 2 spare bulbs and was told they wld give me £4.50 refund as they r short of spares...
Still waiting for an answer as I again asked for 2 bulbs to replace the faulty ones.

2024幎1月4日
自発的なレビュヌ
KFDirect ロゎ

KFDirect からの回答

Hi,

We apologize for the inconvenience this may have caused.

We have forwarded a query to our dispatch department to send 2 spare bulbs to you and it will be delivered to you very soon.

Once again we apologize for the delay.

Kind Regards
Dave
Customer Care

5぀星のうち5の評䟡

The perfect purchasing experience.

I got the product needed at a very good price. Delivery was fast and communication great throughout.

2023幎12月29日
自発的なレビュヌ
KFDirect ロゎ

KFDirect からの回答

Hi,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

5぀星のうち5の評䟡

Everything as described

Everything as described, with a quick and efficient service.

2024幎1月10日
自発的なレビュヌ
KFDirect ロゎ

KFDirect からの回答

Dear Dre,

Thank you so much for your review :)
We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

5぀星のうち5の評䟡

Brilliant all round!

Quality product
at great price with speedy service

2024幎1月7日
自発的なレビュヌ
KFDirect ロゎ

KFDirect からの回答

Dear Jacqui,

Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Dave
Customer Relations

5぀星のうち1の評䟡

You replied to my review asking me to


You replied to my review asking me to email you yet the reason I have had to the the review is because you don't reply to emails absolutely shocking

2023幎12月28日
自発的なレビュヌ
KFDirect ロゎ

KFDirect からの回答

Hi,

Please note that we have not received any email from your side, we have rechecked the mailboxes and all of the emails are replied on the same day.

We request you to please send us an email so that we can solve your matter to the best of your satisfaction.

Kind Regards
Dave
Customer Care

5぀星のうち5の評䟡

Prompt service

Prompt service. Good quality light. Thank you

2023幎11月20日
自発的なレビュヌ
KFDirect ロゎ

KFDirect からの回答

Dear Delyth,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

5぀星のうち5の評䟡

Timely delivery

Timely delivery, good communication and the product as advertised. I was pleased to find such a great deal.

2023幎11月17日
自発的なレビュヌ
KFDirect ロゎ

KFDirect からの回答

Dear Yolanda,

Thank you so much for your review :)
We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

5぀星のうち5の評䟡

First class shopping experience

Good description of item and extremely good price. Arrived very quickly. I have installed it very easily and it gives excellent all round light. Have bookmarked the site for the future.

2023幎11月10日
自発的なレビュヌ
KFDirect ロゎ

KFDirect からの回答

Dear Charles,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

5぀星のうち5の評䟡

Smuth communication

Smuth communication, friendly people

2023幎11月16日
自発的なレビュヌ
KFDirect ロゎ

KFDirect からの回答

Hi,

Thank you so much for your review :)
We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

5぀星のうち1の評䟡

Shocking customer service

Disappointed with the company and how they handled an error on their part.

I ordered an item on Saturday 11 November 23, order number KFDT20231122263

The company delivered the wrong item, I bought direct From their website but it was delivered via Amazon, so no easy way of returning without me having to pay for postage

I contacted their customer service email to explain they have sent me the wrong product, with a photo of the wrong product and that I need what I ordered for a time sensitive job. Every time they responded, they did not read what I put in the email and ended up offering me 50% off the product that I didn’t want or ordered.

I emailed them 5 times to ask them to send out what I ordered and for what I paid for. I don’t have the time to have to write 5 emails over 5 days( slow responses from the company)

My last resort is to now leave this honest review. Their reviews seem good for the products, but when something goes wrong, how they handle things is shockingly bad and not professional at all.

2023幎11月12日
自発的なレビュヌ
KFDirect ロゎ

KFDirect からの回答

Hi,

We apologize for the inconvenience this may have caused.

Please be informed that we have provided you the return instructions twice, but the item has not been returned back to us.

currently we are waiting for you to send the item back to us so that we can investigate which item was send and then we will be able resolve the matter.

Kind Regards
Dave
Customer Care

5぀星のうち5の評䟡

Good lights

2023幎11月14日
自発的なレビュヌ
KFDirect ロゎ

KFDirect からの回答

Dear Mansoor,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

5぀星のうち1の評䟡

I ordered a product through PayPal

I ordered a product through PayPal. I received a couple of phone calls, telling me that it’s been a problem processing the payment and would send me an email with a link.
The email arrived with a link supposedly to stripe which I declined to open as we are constantly advised not to open links on emails.
I told them I did not use stripe, but only PayPal. I then received an email asking me if I used PayPal which I confirmed. I was then informed I would receive a link to PayPal, but no link ever arrived.
I then received a text message requesting me to open the link to stripe which I have not done.
I find the behaviour of the company very suspicious indeed, and well below the standards. One would expect for a from a company who can be trusted.

2023幎11月11日
自発的なレビュヌ
KFDirect ロゎ

KFDirect からの回答

Hi,

Please be informed that we take such steps to avoid fraudulent payments and securing our customer's money.

There was an alert from the bank on your payment so we had to take necessary steps to secure our genuine customers and avoid fraudulent payments.

If you have any query please contact us via email and we will assist you to the best of your satisfaction.

Kind Regards
Dave
Customer Care

5぀星のうち5の評䟡

Website good

Website good, prices very good and arrived safely within 3 days of ordering online.
Would recommend and use again.

2023幎10月18日
自発的なレビュヌ
KFDirect ロゎ

KFDirect からの回答

Dear Terry,

Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Dave
Customer Relations

5぀星のうち5の評䟡

Brilliant

Brilliant. My grandson loved his light. He's crazy about dinosaurs. It looks beautiful and sends him off to sleep. Thank you

2023幎10月10日
自発的なレビュヌ
KFDirect ロゎ

KFDirect からの回答

Dear Susan,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

5぀星のうち5の評䟡

Very easy to order.

Very easy to order.
Delivery was quicker than expected.
Products and Prices can't be faulted.
Would highly recommend.

2023幎9月20日
自発的なレビュヌ
KFDirect ロゎ

KFDirect からの回答

Dear Walter,

Thank you so much for your review :)
We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

5぀星のうち1の評䟡

Fake Airpods

As so many others have reported. This company sells supposedly refurbished airpods but they are fake. I had to replace one of the airpods after a year and a half so went to Apple but I can’t sync a new AirPod with the case as they are fake. Confirmed by Apple. Avoid.

2023幎8月21日
KFDirect ロゎ

KFDirect からの回答

Hi,

We apologize for the inconvenience this may have caused.

Please note that once a product have been refurbished by 3rd party then the brand will not take responsibility for it.

If you need any furhter assistance please do let us know.

Kind Regards
Dave
Customer Care

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