Khral ロゎ
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Khral レビュヌ 172

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TrustScore 5段階評䟡の4

4.1

宝石商
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5぀星のうち5の評䟡

Bought as a gift for my son during their Easter Sale, the quality of the chain and bracelet is excellent. Pieces feel expensive and have a premium feel. Quick shipping and great packaging to top it of... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I ordered a bracelet from this company and when it arrived I just decided on a different one. The packing and quality was fantastic though!! I then had to request a refund and after seeing some revie... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Put a complaint in about wanting to return a bracelet I ordered as it didn’t fit, they finally emailed me back asking if I wanted to exchange but said I just wanted to return and now they haven’t rep... もっず芋る

5぀星のうち5の評䟡

FANTASTIC CUSTOMER SERVICE! I bought a bracelet for my son for Christmas. But I ordered a size to small. We had 6 days before Christmas, not only did Alex arrange for the smaller size ro be collect... もっず芋る

䌁業が回答したした

䌁業情報

  1. 宝石商

圓該䌁業による蚘述

Designed and dispatched from within UK, Khral is a leading Jewellery brand specialising in chains, pendants and bracelets. Our team undergoes specialist quality control on each piece leaving the HQ, ensuring all pieces are 100% Waterproof, Heatproof & Perfected to the finest attention to detail. The Khral team is built upon the foundations of quality, consistency and integrity. Our purpose is to bridge the gap between luxury goods and value for money. All our pieces are complimented by our luxury packaging consisting of a magnetic lid box, a premium leather pouch and a gold stainless steel warranty card.

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4.1

ほが満足

TrustScore 5段階評䟡の4

172件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

Item was delivered eventually - return refused

Item was delivered eventually. Needed to remove protective wrapping to test if bracelet would fit. When it didn't fit and I asked to return the item I was told it couldn't be returned because the protective wrapping had been removed, even though the item had only literally been tried-on. Pretty sure this is illegal under Distant Selling legislation but item was poor quality anyway and so would just prefer to not have to deal with company again. Avoid.

2025幎1月22日
自発的なレビュヌ
Khral ロゎ

Khral からの回答

Hi Luca,

Thank you for your review. Please note we wrap pieces in protective wrap so that it ensures the item is received in new condition and that customers can check sizing before unwrapping. We advise customers to check the sizing of the piece with the protective wrap present therefore if the size is not suitable it can be easily exchanged or returned by us. Once the protective wrap is removed the piece is deemed as used therefore we can not accept returns or exchanges, which is stated in our T&Cs. We are extremely sorry about this but we hope that clarifies the situation Luca.

Kind Regards,
Seb From Khral

5぀星のうち5の評䟡

Brilliant quality

I got an 8mm Cuban chain and bracelet set, brilliant quality and quick shipping. Seb from customer service was always quick to reply, can’t complain 100% recommend getting your jewellery from Khral.

2025幎1月10日
自発的なレビュヌ
Khral ロゎ

Khral からの回答

Hi Ahmed,

That's great to hear, thank you for your review Ahmed. I'm glad we did our part, enjoy your pieces!

Kind Regards,
Seb From Khral

5぀星のうち4の評䟡

10mm Miami Cuban review

I bought a 10mm Miami Cuban chain and the quality is really good considering the price it’s an absolute bargain and even though there was a little delay they gave me a free chain for the inconvenience even though they didn’t have to and that’s shows their good customer service skills, I am truly happy with my purchase and I’m sure you will too.

2025幎1月15日
自発的なレビュヌ
Khral ロゎ

Khral からの回答

Hi James,

Thank you for your review, enjoy your pieces!

Kind Regards,
Alex From Khral

5぀星のうち5の評䟡

Extremely happy

Recently, I ordered from this brand, and I was very satisfied with my experience. The delivery was prompt, the products were of excellent quality, and the packaging was well-crafted and of high quality for the price.

2025幎1月2日
自発的なレビュヌ
Khral ロゎ

Khral からの回答

Hi Adam,

Your review is much appreciated, thank you!

Kind Regards,
Alex From Khral

5぀星のうち5の評䟡

Quick shipping

Quick shipping! There jewellery is not cheap looking and doesn’t turn rusty or green. They are reasonable prices and are really detailed and nice colour ranges! I would 100% recommend and would buy if there again ❀

2025幎1月3日
自発的なレビュヌ
Khral ロゎ

Khral からの回答

Hi Sophie,

Thank you for your review, that's great to hear. Enjoy your jewellery!

Kind Regards,
Seb From Khral

5぀星のうち1の評䟡

Very disappointed

Very disappointed, took a while but the wait was reasonable. Communication is slow but they respond.
The way the pendant is made it will break. First day my daughter looked at it accidentally dropped it on the floor. Carpet! And the pendant broke. Can not be used as the link has broken offf. Now I’m going to have to spend more money to fix it.
Not worth it
 lucky it was at home
 definitely would have lost it


Advice for Khral ; the attachment for the link to hold chain and pendant together is too week, better materials need to be used and a better solid link
 absolutely rubbish

2024幎12月2日
Khral ロゎ

Khral からの回答

Hi Haley,

We appreciate your review and advice. Please note we are not liable for breakage of custom pendants, we perfect the pendant to the best of our standard and our customers do appreciate the attention to detail of each stone. We send out each piece with strict quality checks, once dispatched by us the responsibility is given to the customer for custom made pendants. We ensure no breakage will occur for the pendant when worn however if the piece is dropped the risk of breakage is present. Please don't hesitate to contact us and let us know if you have found a fix, if not we'll try help resolve the issue for you. We hope that helps and hope you have a great new year!

Kind Regards,
Seb From Khral

5぀星のうち1の評䟡

I ordered a bracelet for my son and it


I ordered a bracelet for my son and it still hasn't arrived and it's been over 3 weeks I have messaged a couple of times and have been told on numerous times that ut will be with me in 2-3 days. I'm not happy at all.

2024幎12月11日
Khral ロゎ

Khral からの回答

Hi Lisa,

Your order is at the delivery depot and fingers crossed out for delivery today. We apologise for the delay, please note couriers sometimes do take longer to deliver upon receiving during festive seasons. We can assure you it will be with you either today or tomorrow upon checking the tracking status, we're sure it'll make the perfect gift for your son, we hope you have a great Christmas!

Kind Regards,
Alex From Khral

5぀星のうち3の評䟡

Bought a bracelet for partner item is


Bought a bracelet for partner item is lovely but two small messaged them twice about an exchange no response

2024幎12月12日
自発的なレビュヌ
Khral ロゎ

Khral からの回答

Hi!

We’ve requested information from you so we can track your order details and get the exchange sorted, hope that helps!

Kind Regards,
Alex

5぀星のうち2の評䟡

So at first delivery was delayed

So at first delivery was delayed. I reached out to them on 2 platforms and got a reply a day later promising a free next day delivery and a free item. The next day delivery hadn't been added when I checked my product tracking and once my item arrived it came without the magnetic gift box advertised on the site and the promised free item wasn't there either.
I would've preferred if they didn't make false promises.

2024幎12月16日
自発的なレビュヌ
Khral ロゎ

Khral からの回答

Hi Sadiyo,

We have got in contact with you over sending the free chain with the box free of charge. Unfortunately the order was already packed and sent off before I made the request to our fulfilment team to add in your free chain. To help resolve this we are willing to send another out to you so we can keep our promise, as we have built our business upon customer satisfaction!

Kind Regards,
Alex From Khral

5぀星のうち5の評䟡

bought a chain and bracelet for my


bought a chain and bracelet for my partner and he totally loves it and so do i very quick delivery, the packaging and overall quality is amazing for the price i paid! definitely would recommend to buy.

2024幎11月24日
自発的なレビュヌ
Khral ロゎ

Khral からの回答

Hi Haich,

Thank you for your review, it means a lot to us!

Kind Regards,
Seb From Khral

5぀星のうち5の評䟡

Quality service

Company with very professional customer service . Ease to contact on weeks days and provide assistance with not complication . Items are the grate quality . Always willing to satisfy customer

2024幎11月4日
5぀星のうち1の評䟡

WARNING!!!! DO NOT BUY FROM THIS SCAMMER!!!!!!

WARNING TO ALL, DO NOT AND I REPEAT DO NOT WASTE YOUR TIME OR MONEY ON THIS WEBSITE.

IT IS AN ABSOLUTE SCAM. THE CHAINS ARE ABSOLUTE PLASTIC AND WHEN YOU RETURN THEM, THEY REFUSE TO REFUND YOU!!!!!!!

THIS SO CALLED SCAMMER CALLED ALEX THEN IGNORES YOUR EMAILS.

I WILL HAVE MY BANK CLAIM MY MONEY BACK!!!!

SAVE YOUR TIME AND MONEY AND SHOP ELSEWHERE

WHAT AN ABSOLUTE DISGRACE AND JOKE OF A COMPANY!!!!

IF YOU CAN EVEN CALL IT A COMPANY!!!!!

2024幎11月3日
自発的なレビュヌ
Khral ロゎ

Khral からの回答

Hi Abdul,

Firsly we'd like to apologise for any inconvenience caused, however we did do our part based on your requests. You wanted to return your chain based on the sizing but you were very happy with the quality of the piece. We sent a free return label to you but asked whether the chain was removed out of its protective wrap and you stated it was untouched. When received, the chain was used and the protective wrap was loose which did not comply with our T&Cs for returns. We have still issued a full refund for you to ensure you're happy on your behalf.

Kind Regards,
Alex From Khral

5぀星のうち5の評䟡

Perfectly item

Perfectly made item even the pouch and box are well made. Great communication as well

2024幎10月24日
自発的なレビュヌ
Khral ロゎ

Khral からの回答

Hi Mick,

That's great to hear, thank you for your review!

Kind Regards,
Alex From Khral

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