Kiiroo レビュー 312

Kiiroo からの回答

2日前

Dear Madelief,

Thank you for your review, and we’re sorry to hear about your experience!

We'd like to clarify that based on our records we received your first request for assistance on the 9th of April to which we replied on April 10th, and kindly asked for a valid proof of purchase so we could assist you further. As we didn’t hear back, we also sent you a reminder on April 17th.

To proceed with your request, we do need a proof of purchase showing the date of purchase, item description, value, and the retailer’s name. Unfortunately, without this information, we’re unable to move forward.

Please do not hesitate to reply to our last email we sent you today to provide us with the necessary information to assist you further. We’ll be happy to continue helping you and find a suitable solution.

Kiiroo からの回答

2026年2月10日

Dear John,

Thank you for taking the time to leave a review. We’re sorry to hear that your experience didn’t meet expectations.

The FeelNatalia Starr and FeelNicolette Shea strokers you purchased are from the first generation of our FeelStars range. At the time they were released (2021), the outer designs were not as intricate and visible as the strokers we create today. Since then, our design and production processes have evolved significantly, and newer models feature more pronounced external detailing and overall refinement—this evolution is also reflected in the price difference.

These particular units were offered at a heavily reduced price as end-of-life stock. That said, we completely understand your frustration if the products appeared too similar or didn’t align with what you expected based on the product images.

This is certainly not the experience we aim to deliver, and we’d really like the chance to help. If you believe the items you received may be defective or not as expected, please contact our Support Team at info@kiiroo.com with a few photos of the units. We’ll be happy to review them and discuss suitable replacement options.

We appreciate you raising this and hope we can resolve it for you.

Kind regards,
Team Kiiroo

Kiiroo からの回答

2026年1月29日

Dear Customer,

Thank you so much for your kind words!

We’re really happy to hear you had such a great experience with our support team.

Thanks for taking the time to share!

Warm Regards,

Team Kiiroo

Kiiroo からの回答

2026年1月14日

Dear Lo,

Thank you for taking the time to share your experience; we’re genuinely sorry to hear the Keon didn’t meet your expectations.

Our team has reviewed the video and audio files you sent and, based on that evidence, they were unable to confirm a mechanical fault or abnormal operation. Keon is a motor-driven device and some operational sound is expected, especially at lower speeds where motor/drive components can be more noticeable. For that reason, typical operating noise can fall within the 60–80 dB range, which is common for this type of product.

On the hygiene seal point: our products are shipped with tamper-evident outer packaging (the sealed outer box). This seal is designed to be irreversibly broken upon opening and is treated as the relevant hygiene seal. The inner plastic film/bag is packaging protection and isn’t intended to function as the hygiene seal.

We absolutely understand that you expected a different experience. While we cannot approve a refund when we can’t verify a defect, we do want to help you get to a satisfactory outcome. If you’re open to it, please reply to our support teams email from earlier today and they’ll re-check everything with you and explore the best next steps.

Kind regards,
Team Kiiroo

Kiiroo からの回答

2025年12月29日

Dear AmaAmivie,

Thank you so much for taking the time to share your experience, it truly means a lot to us.

We’re really sorry you ran into those issues with your Spot, but we’re glad we were able to support you and get a replacement arranged.

It’s especially important to us that all customers feel heard and taken seriously, no matter where they’re located, so your words really resonate with our team. Thank you for trusting us and for your patience throughout the process.

We hope your new Spot brings you nothing but great experiences (light up your night with the Spot-lights ;) )

Please don’t hesitate to reach out if you ever need anything, we’re always here to help.

Have a happy holiday,
Team Kiiroo

Kiiroo からの回答

2025年12月22日

Dear Henry,

Thank you so much for the 5-star review! We’re thrilled to hear our customer service team was quick, friendly, and helpful. We really appreciate you taking the time to share your experience.

Have a wonderful holiday season,
Team Kiiroo

Kiiroo からの回答

2025年12月12日

Dear Karim,

Thank you so much for your kind and thoughtful review! We’re really happy to hear that our support team has been able to help you consistently and answer all of your questions. We truly appreciate your patience and trust, and we’re glad we could assist you even beyond standard promotions when possible. Your satisfaction means a lot to us, and we’ll always do our best to provide fast, friendly, and thorough support. Thanks again for taking the time to share your experience!

Warm regards,
Team Kiiroo

Kiiroo からの回答

2025年12月11日

Dear Richard,

Thank you for bringing this to our attention, and we're truly sorry for the frustration caused by the delay and lack of updates.

We've looked into your order and can confirm that the item you purchased is temporarily out of stock in Australia due to an unexpected restocking delay. The good news is that new inventory is on the way, and we expect to ship your order next week. We’ve also reached out to you directly via email with an apology and a voucher for the inconvenience.

We appreciate your patience and understanding, and we’re committed to getting your order to you as quickly as possible.

If you have any additional questions, please don't hesitate to get back into contact with us!

Warm regards,
Team Kiiroo

Kiiroo からの回答

2025年12月5日

Dear Rob,

Thank you so much for your review!

We’re thrilled to hear that our customer service team was able to help you quickly and kindly. Your recommendation means a lot to us. If you ever need anything else, we’re always here for you!

Warm regards,
Team Kiiroo

Kiiroo からの回答

2025年11月13日

Dear Customer,

Thank you so much for the 5-star review and compliments to our Support team.

We're really glad to hear that you found our customer service concise, helpful, and friendly.

If you ever need anything else, we're always here for you!

We hope you enjoy your new Kiiroo products!

Warm regards,
Team Kiiroo

Kiiroo からの回答

2025年11月3日

Dear Nomed,

Thank you so much for your amazing review!

We're thrilled to hear that our support team was able to help you quickly and efficiently. Mistakes happen, and we’re always happy to make things right as fast as possible. Your kind words and 10/5-star energy truly made our day!

We’ll keep working hard to provide top-notch service every time.

Warm regards,
Team Kiiroo

Kiiroo からの回答

2025年10月20日

Dear Mason,

Thank you so much for your amazing review! 💙

We’re thrilled to hear that you’re loving your PowerShot, and we truly appreciate your patience with the delay at customs. Knowing that it was worth the wait makes our day!

We put a lot of care into the design, performance, and discreet packaging of our products, so it’s fantastic to hear your feedback on all those details. Enjoy exploring all the vibration settings and app functionalities and we can’t wait for you to try it with the Keon in a few months too!

Thanks again for your support and kind words — we can’t wait to have you back for your next Kiiroo experience.

Warm regards,
Team Kiiroo

Kiiroo からの回答

2025年9月24日

Dear Si,

Thank you so much for your kind words and 5-star review!

We're so sorry your original package went missing, but we're thrilled to hear that our team was able to resolve the issue quickly and get a new order to you.

We truly appreciate your patience and understanding throughout the process. We’ll be here anytime you need support again — thank you for being part of the Kiiroo community!

Warm regards,
Team Kiiroo

Kiiroo からの回答

2025年8月28日

Dear LDhero,

Thank you for contacting us and bringing this to our attention.

Your order is currently within the standard shipping timeframe, however we understand your concern, as the tracking has not been updated for a few days now.

Please note that tracking updates for international shipments may take a little longer to appear. In the meantime, our Support Team has reached out to the carrier to request an update on the shipping status of your order.

We’ll be in touch by email as soon as we receive further information from them.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Warm regards,

Team Kiiroo

Kiiroo からの回答

2025年8月25日

Dear Jonathan,

Thank you so much for your kind words and 5-star review!

We’re delighted to hear that our customer service team was able to resolve the issue quickly and make things right for you. Your satisfaction means the world to us, and we truly appreciate your patience and understanding. Enjoy your replacement (and bonus item 😉), and please don’t hesitate to reach out if you ever need anything else.

Warm regards,
Team Kiiroo

Kiiroo からの回答

2025年7月31日

Dear Gia,

Thank you so much for your kind words and glowing 5-star review! We’re thrilled to hear that you’re happy with your Kiiroo experience!

It truly means a lot to us!

We’re always here whenever you need us, and we absolutely look forward to welcoming you back again soon.

With gratitude,
Team Kiiroo

Kiiroo からの回答

2025年7月29日

Dear David,

Thank you for your feedback, and we're genuinely sorry for the delay and any frustration caused. We completely understand how disappointing it can be when expectations around delivery and communication aren’t met.

We’re happy to let you know that your order has now shipped, and our support team has sent a confirmation email with tracking details to your inbox. If you haven’t seen it yet, please check your spam or promotions folder just in case.

We appreciate your patience and hope your Kiiroo experience will soon turn around once your order arrives. If there’s anything else we can assist you with, feel free to reply to the email or contact us directly at info@kiiroo.com

Thank you again for giving us the opportunity to make this right.

Warm regards,
Team Kiiroo

Kiiroo からの回答

2025年8月8日 に更新

Hi Thomas,

Thank you for bringing this to our attention. We're very sorry to hear about your experience and the concern it caused. We completely understand how frustrating it must feel to place an order and not receive updates as expected.

We’ve located your order (#196334) and can confirm it’s being processed and prepared for shipment. You should receive a tracking update shortly. We also replied to your email today, and we’re here to help you every step of the way.

Please note that our support team is available Monday through Friday, and messages sent over the weekend are responded to as quickly as possible the following business day. Our shipping timelines and response hours are outlined here: Shipping & Returns Policy. https://www.kiiroo.com/pages/shipping-returns?srsltid=AfmBOopLT8pp3vY2PZIZFm8q4XPdq-mz3EDRmXg07z6kp3Zuc-3Duq3b

Again, we’re truly sorry for the inconvenience and appreciate your patience. If you have any further questions or need personal assistance, feel free to respond to our email or reach out directly at info@kiiroo.com.

Warm regards,
Team Kiiroo

UPDATED:

Dear Thomas,

Thank you for updating your review and for giving us the opportunity to address your concerns.

We’re sincerely sorry for the inconvenience and frustration you experienced with your recent order. We understand how disappointing it must have been to face delays in communication and shipping, especially after making a significant purchase.

Our Support Team operates Monday to Friday and aims to respond to all inquiries as quickly as possible. Your case was reviewed within one business day of your email, and the shipping issue was resolved promptly after that. However, we acknowledge that our response time did not meet your expectations, and for that, we truly apologize.

Regarding your order, we’ve looked into the issues you've reported:

The missing dildo adapter has been fully refunded, as it is currently out of stock and cannot be fulfilled at this time.

We’ve also reviewed the defective sleeve you received and, in line with our warranty policy, we will gladly replace the item. You should receive a follow-up from our team shortly, if not already.

As a gesture of goodwill, a voucher has been issued to your account, which you can use toward any future purchase on our website.

We deeply regret the negative impression this experience has left. Your feedback has been shared internally to help us improve both our service and communication.

If there’s anything else we can do to make this right, please don’t hesitate to reach out to our Support Team again. We’re here to help and genuinely appreciate your patience.

Warm regards,
The Kiiroo Team

Kiiroo からの回答

2025年7月15日

Dear Bryan,

Thank you so much for your kind words!

We're thrilled to hear that our team was able to assist you quickly and professionally. It means a lot to know you felt supported every step of the way. Enjoy your new unit, and feel free to reach out anytime.

We're always here to help!

Warm regards,

Team Kiiroo

Kiiroo からの回答

2025年6月23日

Dear Dave,

Thank you so much for your kind words and for taking the time to share your experience with our customer service team!

We know how frustrating it can be when things don’t go quite as planned during the ordering process, so we're genuinely happy we could step in and help make things right for you. It's incredibly rewarding to hear that our support made a positive impact—and that you felt cared for, not just responded to.

At Kiiroo, we believe that every customer interaction deserves a human touch, especially in a world where automated replies have become the norm. Your recognition means a lot to our team, and we'll be sure to pass your message along to them!

Warm regards,
Team Kiiroo