Kika Usa レビュー 486

Kika Usa からの回答

2026年1月27日

Thank you for your feedback! We’re happy to hear your Golden Retriever is doing great on our product and that her coat looks good and digestion is healthy.

Warmly,
Superiorcare.pet team

Kika Usa からの回答

2026年1月26日

Thank you for your feedback! We’re glad to hear the service was faster this time and appreciate you letting us know.

Warmly,
Superiorcare.pet team

Kika Usa からの回答

2026年1月26日

Thank you so much for sharing your experience with us! We’re thrilled to hear that your first order turned you into a forever customer. It means a lot that you took a chance on us and found both the grooming tools and shampoos to be high quality and affordable.

We’re sorry about the issue with the leaking bottles, but we’re glad our team was able to resolve it quickly and get replacements out to you right away. Hearing that your dogs are looking great and smelling wonderful truly makes our day. Thank you for your trust, your kind words, and for being part of the Superior Care family!

Warmly,
Superiorcare.pet team

Kika Usa からの回答

2026年1月19日

Thank you for your feedback! We’re so glad to hear your dogs love the food and that you’re enjoying both the food and grooming items. It’s great to know the Fur Growth products have been a favorite for you.

Warmly,
Superiorcare.pet team

Kika Usa からの回答

2026年1月19日

Thank you so much for your wonderful feedback! We’re thrilled to hear your Pomeranians are doing so well on the food and that you’ve seen such great improvement with tear stains. We’re also glad you appreciate the freshness, quick shipping, and resealable packaging. Your recommendation truly means a lot to us.

Warmly,
Superiorcare.pet team

Kika Usa からの回答

2026年1月16日

Thank you for your feedback! We’re glad to hear your order arrived quickly and that you love our products.

Warmly,
Superiorcare.pet team

Kika Usa からの回答

2026年1月14日

Thank you for your feedback! We’re glad to hear the food is fresh and easy to digest. It’s wonderful to know it’s agreeing well with your pet.

Warmly,
Superiorcare.pet team

Kika Usa からの回答

2026年1月12日

Thank you for sharing your experience! We’re so happy to hear your miniature schnauzer is enjoying the tiny kibble and finds it easy to eat. It’s great to know she also loves the joint and dental sticks. We truly appreciate you choosing Superior Care.

Warmly,
Superiorcare.pet team

Kika Usa からの回答

2026年1月12日

Thank you for your feedback, and we’re sorry for the frustration this caused. We understand how important it is to be able to reach customer service easily. Our customer support operates during business hours, Monday–Friday, 9 AM–5 PM CDT. We truly appreciate your patience and are always here to help within those hours.

Warmly,
Superiorcare.pet team

Kika Usa からの回答

2026年1月12日

Thank you for your feedback! We’re happy to hear your dog's enjoying the food.

Warmly,
Superiorcare.pet team

Kika Usa からの回答

2026年1月12日

Thank you for your feedback! We’re glad to hear she loves the food, and we hope you’ll continue to see positive results with tear stains over time.

Warmly,
Superiorcare.pet team

Kika Usa からの回答

2026年1月12日

Thank you so much for sharing this wonderful feedback! We’re thrilled to hear that Bella is doing so well and that her tear staining has completely cleared up. It means a lot to us to know she’s happy and healthy.

Warmly,
Superiorcare.pet team

Kika Usa からの回答

2026年1月12日

Thank you for your feedback! We’re happy to hear your order arrived in a reasonable time and that you’re pleased with the quality. We look forward to serving you again.

Warmly,
Superiorcare.pet team

Kika Usa からの回答

2026年1月12日

Thank you for your feedback! We’re glad to hear you had a great experience with our customer service.

Warmly,
Superiorcare.pet team

Kika Usa からの回答

2026年1月12日

Kim,

Thank you for your feedback! We’re so happy to hear she loves it and that everything - from shipping to pricing and the ordering process - went smoothly.

Warmly,
Superiorcare.pet team

Kika Usa からの回答

2026年1月5日

Samantha,

We’re sorry for the confusion and appreciate you bringing this to our attention. We did receive your email regarding a possible picking mistake and replied right away, asking for photos as part of our standard process so we could resolve the issue quickly.

Unfortunately, we didn’t hear back after that. We’ve just sent another email - please check your inbox (and spam folder), and once we receive the photos, we’ll take care of this immediately.

Warmly,
Superiorcare.pet team

Kika Usa からの回答

2026年1月5日 に更新

Dear Client,

We’re very sorry for the delay and the frustration this has caused. Unfortunately, situations like this can sometimes happen, and while we do our best, we can’t fully control the delivery process once a package is in transit.

To make this right, we will resend your order via UPS so you can receive it faster this time.

Our sincere apologies again, and thank you for your patience.

Warmly,
Superiorcare.pet team

Kika Usa からの回答

2026年1月5日

Joanne,

Thank you for sharing your experience, and we’re sorry to hear that you haven’t seen the improvement you were hoping for yet. Tear staining can be influenced by many factors, including genetics, environment, water quality, and diet.

To see the best possible results, we recommend feeding only our dry food, as mixing in other foods or treats can interfere with the formula’s effectiveness. In some cases, it can also take a bit longer for visible changes to appear.

We truly appreciate you giving the food a fair try and understand your frustration. If you’d like any guidance, we’re always here to help.

Warmly,
Superiorcare.pet team

Kika Usa からの回答

2026年1月5日

Keishla,

Thank you for your feedback! We’re so glad to hear you’re happy with the products and fast shipping. We truly appreciate your support.

Warmly,
Superiorcare.pet team

Kika Usa からの回答

2026年1月5日

Dianeth,

Thank you so much! We’re thrilled to hear you had a spectacular experience and truly appreciate your support.

Warmly,
Superiorcare.pet team