Very friendly helpful staff who gave excellent advise to us newbies. Not pushy sales people genuinely made sure we made the right choice. highly recommend
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Purchased my first caravan through Kimberley Caravans and they made the whole process simple and enjoyable. From the moment I placed a deposit, Matt and the rest of the team were kind,... もっと見る
We purchased our Coachman Laser 875 Xtra through a trade-in at the February Caravan and Motor Home Show at the NEC with a planned delivery date towards the end of May. Unfortunately due to our daughte... もっと見る
企業が回答しました
Had quite a few caravans from Kimberly Nottingham branch over the years , always had good service. My latest caravan was picked up a few days ago , everything from initial sale to taking delivery wen... もっと見る
企業が回答しました
企業情報
当該企業による記述
Kimberley – The Caravan & Motorhome People. A family-run business since the 1970s, we’re passionate about helping you find the perfect caravan or motorhome. Silver award winners in the Caravan Owner Satisfaction Awards! Proud runners-up for Caravan Dealership of the Year 2025, we have branches in the East Midlands & the North, offering 300+ motorhomes & caravans from leading brands like Swift, Bailey, Coachman, Carthago & Xplore. Why Choose Kimberley? Trusted for quality & service, 4.6★ Trustpilot rating from 1,000+ happy customers, fantastic facilities: Darlington branch: On-site café, huge awning & accessories shop, children’s play area, plus indoor & outdoor showrooms and NCC approved service centre. Nottingham branch: Outdoor showroom, awning & accessories shop, plus an NCC approved service centre. Start your adventure with Kimberley – where great journeys begin!
連絡先
Eastwood Road, NG16 2HX, Kimberley, England, 英国
- 0115 9382401
4.7
優良
584件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常2週間以内に回答
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Outstanding customer service
Richard was very professional and knowledgeable and everything went very smoothly. Were were made to feel very welcome and nothing was too much trouble. I would thoroughly recommend Kimberly Caravans
2025年8月21日
自発的なレビュー
Kimberley - The Caravan & Motorhome People - Nottingham からの回答
Thanks Jeff, we’re so pleased to hear Richard made the whole experience smooth and welcoming for you. It’s great that you felt well looked after and we really appreciate the recommendation.
Many Thanks,
The Kimberley Team
What can I say Richard has been an…
What can I say Richard has been an absolute star, supporting my daughter and husband buying their first caravan and I cannot thank him enough. Highly recommend.
2025年8月16日
自発的なレビュー
Kimberley - The Caravan & Motorhome People - Nottingham からの回答
Thanks Wendy, it’s lovely to hear how well Richard supported your daughter and her husband through their first caravan purchase. We really appreciate the kind words and the recommendation.
Many Thanks,
The Kimberley Team
Went to Kimberley branch for a browse…
Went to Kimberley branch for a browse at different ranges and options being 1st time caravan owners. We fell in love with an option, and Richard was fantastic throughout the whole process, talked us through everything, showed us how everything worked, and went above and beyond to look after us. Couldn't have asked for a better experience from Richard
2025年8月16日
自発的なレビュー
Kimberley - The Caravan & Motorhome People - Nottingham からの回答
Thanks Rebecca, we’re so pleased your first experience as caravan owners was such a great one. It’s lovely to hear how well Richard looked after you and helped make the whole process easy and enjoyable. Wishing you all the best with your new caravan adventures.
Many Thanks,
The Kimberley Team
Very easy transaction
Very easy transaction, Darrell provided some additional extras FOC and was very knowledgable and clear during the caravan handover.
2025年8月14日
自発的なレビュー
Kimberley - The Caravan & Motorhome People - Nottingham からの回答
Thanks Richard, great to hear the transaction was nice and straightforward. We're glad Darrell looked after you so well and that the handover was clear and informative. Hope you're enjoying the new caravan.
Many Thanks,
The Kimberley Team
Very impressed by the staff I have met
Very impressed by the staff I have met. Pleased with their knowledge about the products they sell be it the new caravans,spares or awnings.
2025年8月8日
Kimberley - The Caravan & Motorhome People - Nottingham からの回答
Thanks Andrew, we’re really pleased to hear you were impressed by the team and their knowledge across everything from new caravans to spares and awnings. It’s great to know you felt well looked after and we hope to welcome you back again soon.
Many Thanks,
The Kimberley Team
Super service in all regards
Excellent service again from Kimberley Caravans. This is our third caravan bought from this company over the years. On every occasion all the staff involved have been helpful, friendly and knowledgeable in listening to our requirements and providing us with the product we require which suits our budget.
My wife and I have no hesitation in recommending this company to any potential customer. We promise you won’t regret it.
2025年8月14日
自発的なレビュー
Kimberley - The Caravan & Motorhome People - Nottingham からの回答
Thanks Peter, it means a lot to have your continued trust and support over the years. We’re so pleased the team have been helpful and attentive every time, and that you’ve found the right caravan to suit your needs and budget. Your recommendation is truly appreciated.
Many Thanks,
The Kimberley Team
The office for repairs getting it wrong
The office for repairs keep getting completely wrong I reported a problem that was a warranty issue when returning to the office 2 weeks later to find it had been forgotten and needed to be reordered not I’m not happy about this
2025年7月30日
Kimberley - The Caravan & Motorhome People - Nottingham からの回答
Thanks for your feedback Dennis. We're sorry to hear about the delay and that your issue wasn’t followed up as expected. We understand how frustrating that must be and will look into what’s happened here. Your comments have been noted.
Many Thanks,
The Kimberley Team
Very good at dropping off caravan and…
Very good at dropping off caravan and collecting,but not very good at communications
2025年7月29日
Kimberley - The Caravan & Motorhome People - Nottingham からの回答
Thanks for the feedback David. We're glad the drop-off and collection went smoothly but sorry to hear communication fell short. We appreciate you highlighting this and will take it on board moving forward.
Many Thanks,
The Kimberley Team
We realised we had pick the wrong…
We realised we had pick the wrong caravan told Richard and discussed what we needed and sort various caravan which suited us so we came he sorted a good selection from these we pickles the ideal caravan thanks
2025年8月5日
Kimberley - The Caravan & Motorhome People - Nottingham からの回答
Thanks Kevin, we're really glad Richard was able to help you find the right caravan after your initial choice. It’s great to hear he listened to what you needed and guided you to the perfect match. Enjoy your new caravan and we hope to see you again.
Many Thanks,
The Kimberley Team
Kimberley - The Caravan & Motorhome People - Nottingham からの回答
Thanks Chris, really glad to hear you found the service helpful and the team looked after you well. We appreciate the feedback and hope to see you again.
Many Thanks,
The Kimberley Team
Kimberley - The Caravan & Motorhome People - Nottingham からの回答
Thanks Christopher, really glad to hear you felt valued and were given the space to browse at your own pace. We’re always here to help whenever you're ready. Hope to see you again soon.
Many Thanks,
The Kimberley Team
Habitation inspection.
Went to KCC this week for my habitation inspection on my camper van ..as an ex employee I would not go anywhere else...Great service and such a helpful friendly team ... as I was there a customer came in with a crate of beer to say thank you for the help last week ..he had pulled in on his travels with a problem...typical Kimberley fashion they tried there best to help.
2025年8月5日
自発的なレビュー
Kimberley - The Caravan & Motorhome People - Nottingham からの回答
Thanks Jeff, it really means a lot coming from you. It's always great to see you and you're definitely missed by everyone here. We're so pleased you still choose us for your camper and that the team delivered the friendly, helpful service we're proud of. The crate of beer moment really summed it up perfectly.
Many Thanks,
The Kimberley Team
Richard who sold us caravan was amazing…
Richard who sold us caravan was amazing 5 stars, after living in caravan for few days we couldn’t turn on control panel to turn hot water on, I called up company Friday last week I spoke to engineer on phone they couldn’t solve issue, they put me back to person I spoke to before, they said would get engineer out , said I would have to pay call out fee even though still under warranty, they told me on the Friday that they would call me on the Monday it’s Wednesday now still heard nothing, I guess they not interested that we just spent money on a caravan
2025年7月29日
Kimberley - The Caravan & Motorhome People - Nottingham からの回答
Thank you for your feedback. We're really sorry to hear about the delay and the frustration this has caused, especially after such a positive experience with Richard. That’s certainly not the level of aftercare we aim to provide and we understand how important it is to get these things resolved quickly, especially when you're already using the caravan.
We’ll look into what’s happened and make sure someone gets back to you as soon as possible to sort this.
Many Thanks,
The Kimberley Team
Outstanding service
Where do I start?? The service, support and communication has been outstanding throughout our journey of choosing a dream caravan, fit for our needs…. from understanding the correct tow rate ratio, understanding how the caravan functions, excellent handover and all with a smile. Would definitely recommend Kimberley - The Caravans & Motorhome to anyone! Thank you x
2025年8月3日
自発的なレビュー
Kimberley - The Caravan & Motorhome People - Nottingham からの回答
Thanks Sarah, what a lovely review. We're so pleased the team were able to support you every step of the way in finding your perfect caravan. From tow match advice to handover, it's great to know you felt well looked after. Thanks so much for the recommendation, it means a lot.
Hope you enjoy every minute of your adventures.
Many Thanks,
The Kimberley Team
Excellent customer service
Excellent customer service. Darrell was great, and everyone was so very helpful.
2025年7月30日
自発的なレビュー
Kimberley - The Caravan & Motorhome People - Nottingham からの回答
Thanks Joanne, we’re so glad you had a great experience. Darrell will be chuffed to get a mention, and it’s lovely to hear the whole team made you feel well looked after. Hope to see you again soon.
Many Thanks,
The Kimberley Team
Knight in Shining Armour. We had a very very bad experiencece at…
We had a very very bad experience at your Darlington branch. Was prepared never to use Kimberley caravans ever again although we had always used the Nottingham branch in the past.
We decided to just look and then go some where else to buy
Met my knight in shining armour Richard. He was a true gentleman we were very honest with him about our experience and Richard simply said let me try and turn your bad experience into a good one. True to his word he did exactly that. Not pushy at all but had so much empathy with us. Richard in my opinion if, I was an under cover boss would be a training guru on how to treat people. If he made a sale he did and if not was not a big deal a very simple attitude in dealing with people. Unsure if Kimberley realise what a great asset he is to the team because he is so modest. Other people could vastly learn from him Many thanks to Richard for simply caring about people and trying to always help but more importantly care.
2025年7月13日
Kimberley - The Caravan & Motorhome People - Nottingham からの回答
Thank you Anne for sharing your honest experience. We're genuinely sorry your visit to Darlington started on the wrong foot, but so glad Richard was able to turn things around for you. He really does care about every customer he meets, and your kind words about him mean a lot. We'll make sure this is shared with him and the wider team.
We’re so pleased you gave us another chance and hope we can continue to support you.
Many Thanks,
The Kimberley Team
Lack of communication from service
Service department never put my warranty claim through. Never returned my phone calls. Still waiting to hear about my claim
2025年7月17日
Kimberley - The Caravan & Motorhome People - Nottingham からの回答
Thanks Yvonne for your review. We're sorry to hear you've had a frustrating experience. We'll look into why the warranty claim hasn’t progressed and check what’s caused the delay. We do appreciate your patience and hope to get things moving for you soon.
Many Thanks,
The Kimberley Team
Great experience
Darrell was very helpful, nothing was too much trouble. Great experience from start to finish.
2025年7月24日
自発的なレビュー
Kimberley - The Caravan & Motorhome People - Nottingham からの回答
Thanks so much for the lovely feedback Louise. We're delighted to hear Darrell made such a positive impression and that everything went smoothly from start to finish. Hope we get to welcome you back soon.
Many Thanks,
The Kimberley Team
Kimberley - The Caravan & Motorhome People - Nottingham からの回答
Thank you for the brilliant review. We’re so pleased to hear you had a great experience and really appreciate the recommendation. Hope to see you again in the future.
Many Thanks,
The Kimberley Team
Always very helpful and understanding…
Always very helpful and understanding from sales to service
2025年7月11日
Kimberley - The Caravan & Motorhome People - Nottingham からの回答
Thanks Dean and Julie, we really appreciate your kind words. It’s great to know you felt supported right the way through from sales to service. Looking forward to seeing you both again soon.
Many Thanks,
The Kimberley Team
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