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Charley was so helpful when I was securing a property to rent and making my application. Charley was very responsive and kept me up to date at every single stage of the process. I would absolutely recommend Kingsdene

They made our experience as easy as possible, they replied to all of our emails very quickly and made sure the process went as quickly and smoothly as possible. they have been very helpful, expecially since this is our first time renting a flat they have been great

Charley was so helpful and answered all of our questions, made us feel confident and secure and was very fast with all correspondence!

Charley was amazing! Such a smooth process and so helpful!

Charley and Kingsdene team were amazing! Quick in arranging a viewing, accommodating to changing availability for viewings and a very friendly team. Appreciate all there help in securing our dream apartment! X

Faye was very good and helpful overall . However, when we went to the office to show our passports, Faye was on her break, so another colleague named Victoria came to assist us.

Unfortunately, Victoria was very rude and unprofessional in the way she spoke to us. Her attitude was disappointing and made us feel unwelcome. It was a very unpleasant experience, especially after the excellent service we received from Faye. I hope this feedback is taken seriously so that other customers do not have a similar experience

Kingsdene has provided an excellent service throughout our tenancy. We would definitely recommend them. They are very professional and friendly. Especially, Catherine Payne - we never had any difficulties dealing with her as our Property Manager. You would know that she knows what she is doing. She is also lovely and respectful. We really appreciate her honesty, and the help she provided during our tenancy is excellent. We thanked as well, Victoria Whelan who was the one who helped us from viewing the space and securing our flats. She is also very helpful and accommodating.

Faye and Charley at the manchester branch are both fantastic. Really helpful and communicative, made our rental application process super easy and stress free. Recommend :)

Charley-Jo was very helpful and responsive when helping us book a viewing and put an offer in for a property!

Charley and the Kingsdene team were really swift and informative with helping us sort out a rental property. Many thanks for the support

We have used the Leeds office of Kingsdene for many years and with our latest letting the experience has as usual been superb. Both Laura and Lela offer an excellent blend of personal service and professionalism.

Charley helped us through our viewing and tenancy process and was great! Really fast and efficient, great communication and made everything very easy for us.

Ive been very impressed with KingsdeneProperty. They are in constant communication and do a very thorough job of managing your property for you. I feel very satisfied and confident leaving my property in their care to be managed, looked after and let in a highly professional manner. Excellent group!!

I really value the Kingsdene team; they appreciate that finding the right tenant for your property matters and they demonstrate this through the tenant-finding process. They are always happy to help whether providing insights into current market valuations or demand, or support with any tenant issues at the start and end of the letting process. Swift communication, friendly, and careful with the detail. Highly recommend.

A massive thank you to Laura and Lela who have supported all the paperwork for my new home in Leeds so professionally and timely. I have been really impressed with how quick they have got back to me with my questions, with the general tenancy process and altering my tenancy start date to accommodate me coming from a fair distance.
Getting the keys to the flat was also very quick and easy, and I was pleased to receive a welcome email the day before outlining any out of hours contacts to have. This proved useful as on my move in day, I discovered a leak by the toilet and contacted the out of hours manager, who referred me to the Kingsdene maintenance portal. Two days later a contractor was able to come out and review the leak. So far I am pleased with this service and hope it continues for the rest of my tenancy at Leeds.

We rented a property in Leeds through the Leeds branch of Kingsdene and, like many of the reviews I have seen, suffered at the hands of property manager Sam.
After various repairs were reported and never done (or reported as we later found out) we discovered bed bugs on the property in the summer and had an ongoing issue with them. At first the landlord upheld his duty to exterminate the bed bugs and then when we reported them as an ongoing issue decided not to. We had also highlighted the lack of repair and an ongoing issue with a leaking roof that seemed to be getting worse and negotiations became hostile. When I asked where reports were for repairs during the tenancy after our 6-month inspection, nothing was forthcoming.
As has been said repeatedly in previous reviews, there is little to no customer service once you are moved in as a tenant.
The property manager sided with the landlord at all points and made no pretence about this. We were left having to move and destroy a lot of property for fear of transmuting bed bugs and when it came to get our deposit back were charged almost the entire amount and had to go via the TDS where due to the lack of time and the decrease in my personal health due to this distress and discomfort of this matter which I had made the property manager aware of on several occasions, I had very little time to present evidence and almost half of the deposit was deducted for "repairs" which both the landlord and the management company knew was issues caused by a previous tenant. Attempts were made to charge us for big big extermination, which we were no liable for, and for an apartment deep clean which was not done prior to our move in. The check out report was added to weeks after we moved out by the landlord.
The landlord is currently selling the property with the agent.

I would exercise extreme caution as somebody renting with this agency as they are one of the most ruthless set of people I've ever dealt with and are well known now to local tenants union Acorn.

Very nice people and helped us get an apartment to rent very quickly. Went out their way to give us a viewing early and responded extremely quickly every time we asked any questions. Lela and Laura are the two people who helped us through our application and I couldnt have asked for anyone better.

Faye was very helpful in organising the procurement process for our flat!

Charley was an absolute dream to work with from start to finish! Her communication skills were outstanding and made securing the flat super easy. Thanks Charley!

Charley was fab at helping us find a home. She told us everything we needed to know when viewing the property, and has answered our questions and supported us through the whole process.