Kingspan  レビュー 206

Poor quality product (immersion heater) and shockingly poor customer service.
I have had a response today but the ‘resolving the situation’ is not making a great deal of difference. I still have no hot water and no idea when this will be resolved. It hinges on a dispute about water quality.

My rain water pump has failed 3 times in 10 months. They swap it over and it just fails again and again. Avoid this junk.

i purchased a kingspan klargester in 2019 . It was installed by a reputable builder and they followed all the installation instructions regarding bedding and surround of the tank. Some moths ago during a service visit from kinsspan i noticed the water level had fallen. The service engineer suggested i invetigate and therefore i arranged for a pump out of the tank. At that point i could see that the tank had split on a circular joint of the vessel. I contacted kingspan and they asked for photos which i sent. They were completly uninterested and just said it was not thier fault. I suggested that the shoud at least investicage why the joint had failed. I asked the stockist who i bought the klargester from to see if he could get some response to at least investigate and he said he was not listened to at all and they were not interested. This will cost around £10,000 to replace.

I purchased a 1250 litre Titan oil tank 6 years ago. I went to have a delivery of oil and was refused as it was spit along the top, the split was too deep they said to risk it. Considering this tank, yes it was single skin, but surely for £1300 it should have lasted longer than 6 years. The oil tank previously at the cottage was metal and lasted me 10 years and the house had been empty for 5 prior to that. When I was getting quotes not one company quoted a Titan, as they said they are prone to splitting. Your warned.

My Kingspan Klargester was installed in 2019. In the last year there have been recurrent problems with flashing warning lights and recently the paddles stopped turning.

So I switched from a local Hampshire company who had been servicing the Klargester to Kingspan and took out an annual contract with them at the beginning of Nov 23.

I am now regretting this decision bitterly. The Klargester has been non-functional for a week and will not be functioning for at least another week.

I have had to have the tank emptied early in case an overflow happens. Also the smell is not too pleasant.

I'm not going to complain - rather to state aspects of Kingspan's business model which render them ineffectual as a provider of service:

When requesting a service call out a date and time will not be given in advance, in my case a text was sent on the day of the visit.

Admin staff frequently (according to their engineer) send engineers to incorrect addresses. In my case they sent their engineer from Southampton to the invoice address in East Sussex rather than to the address where the Klargester was sited only 10 miles from Southampton, poor man!

This visit was invoiced for and a requested credit note for the invoice has not been received.

The Klargester was finally serviced and the motor replaced. The engineer discovered a further faulty part. The Klargester stopped working immediately after he left.

He recorded the faulty part in the service record which I received 2 days later but Kingspan had not arranged a further visit although there was a fault.

I then arranged a further service visit, or so I thought! But no! A further call established that no visit had been arranged as I had not paid for it. Unfortunately I was not informed that I had to do this.

Kingspan is the only company I have heard of that requires pre payment for all visits and parts for relatively small sums. This model seems unacceptable given the environmental implications of faults with their equipment. I suspect this is because a third party is doing the servicing?

I can hardly bear to write this but only do it as perhaps it will give other customers comfort to know that they are not alone.

My sewage pumping station failed early Saturday Morning, I have a service contract with Kingspan, one yearly service and breakdowns. To my horror was met with a very rude call agent who told me off for interrupting him, we are both in our mid 70s and me a disabled person, we have no toilet facilities and left abandoned and told to call the office Monday. The call agent said there is nothing more he could do for us with our overflowing sewage pumping station, absolutely no care or empathy we are at our whits end at what to do?? Have to apologise to Kingspan on looking at my terms and conditions I do not have a breakdown contract, and contacting there office this morning are moving very swiftly to to sort out all my problems.

Absolut scam.

I hae purchased a water cylinder from Kingspan that after 1 year of use only it started leaking boiling hot water and they refused to put this under warranty.

Scammers! Avoid them like plague

Christina was very helpful in organizing maintenance proposals and latterly visits under difficult site circumstances, will continue to use for annual maintenance going forward

No reply from Technical Services after several attempts by my builder & me to our contact by phone, email and webform messages.

Need technical advice urgently re. Installation solution for 75mm PIR boards fitted on extension currently being built.

Below is only response we've had (i.e. an Out of Office reply):

"Thank you for your General Technical enquiry.

A member of our team will be in touch as soon as possible.

Kind regards,

Kingspan Technical"

Edit: After actioning the response from Kingspan's reply to this TrustPilot review, guess what...still no response from Kingspan. Absolutely, no courtesy by this firm.

We are plumbing company who purchased a water tank from Kingspan which was installed at a brand new home build in May. Paint peeling off less than 2 months later. This issue was first raised with Kingspan on 5th July. Followed up by email on 10 July. 10 July replied asking for photos, they were sent to Kingspan the same day. I called Kingspan on 12 July they said they would raise a ticket to have a technician fix it, they would call me to schedule this. I called again on 14 July and finally managed to have an apt scheduled for 31 July first thing in the morning. We scheduled on of our plumbers to be onsite for this appointment. Kingspan then changed the appointment the day before. We rescheduled our plumbers appointments. On the day of the appointment, Kingspan called to cancel. They wanted to reschedule for 4-6 weeks away! We said this was unacceptable and got an appointment booked for 16 August. Technicians showed up and were getting ready for the job so our plumber left them to it. We then get a call from Kingspan that they did not bring the right coloured paint with them. The paint colour they would have on their records from our order, and the paint colour that was shown in our photos. Kingspan now want us to wait until 28 Sept for them to try again. This will be 12 WEEKS from the date the problem was initially raised! Kingspan is not returning our phone calls. All along the way they have spoken of the repair needed as a "valve replacement", "outlet issue" and all manner of other unrelated things. Our call today to again follow up on our request for a call back from Betty, we were fobbed off and HUNG UP ON. The paint is peeling. It should not be this difficult. Your customer service team are completely incompetent. I am now making a report to the ACCC.

This company charged me £254 for a service telling me I'd have plenty of piping hot water thereafter. I didn't. It continued to decline in efficiency until all I had was tepid water. The lady with the Polish name whose title is, confusingly, Accounts Manager, but seems to be in charge of Customer Service, said she'd ask the engineer to call me. He never did. I asked for instructions as to how the system worked and, in particular, the programmer, but I didn't receive any. I wrote a letter complaining about my experience and how the company had and was continuing to fail me. The only reply was verbal and vague and I was told my complaint would be investigated, but I never heard any more about it. I was offered an engineer's visit but when I asked how long it would take I received no response and was not willing to live any longer with my tepid water, so
in the end, I found a very good local man to come and fix my unvented cylinder. I thought, in the circumstances, Kingspan should reimburse me but they have refused.

thank you for your reply below. Sadly, predictably, i had already rung your customer service team last week who said they would get back later that day. They never did. I was not surprised as the company does not do what it says on the can in any respect. So I had to call out my own trusted plumber over the weekend to make my previously functioning system safe and workable again.

FOLLOW UP: Kingspan have now refunded me in full for their visit. I guess things happen and they did the honourable thing.

Had a problem with a very old product. Customer service staff (Sarah) was incredibly responsive and helpful. Couldn't wish for better service.

No response to emails - for a company with a helping you email address which promises a response in 24 hours is a joke. Not sure what the point of having a contract with you is when I need help you haven’t even bothered to respond! 72hrs and still waiting….think it it time to find a new business to deal with

Got the Watchman Sensit, configures and seems to connect fine. Daily measurements erratic though. No confidence yet that it might tell me of leakage etc.
I don’t understand why the internet connection seems to be vital, surely so long as the tank to dongle connection is good then it should be able to connect to the internet at any time and send a reading?
Not happy yet, hoping it will improve when I put oil in the tank.

Beware of problems and unreliability of Kingspan Watchman advanced oil level sensor. This product provides a guage of the level of oil left in a tank. No end of problems with this, not fit for purpose. Just displays a static triangle and incorrect level markers. Kingspan customer service were good and sent out a couple of replacements. But same old problem. Had been advised the problem had been passed to someone else... never heard anything. Shame as customer service initially was good. Product useless. Back to the trusty dip stick for me.

I am extremely dissatisfied with the Sewage Twin Pump Chamber System provided by Kingspan and installed in my residence. I have been experiencing ongoing issues with the pumps breaking down regularly since December 2022. To date, I have gone through seven pumps, and each time a new pump is installed, it breaks down again within a matter of weeks.

Moreover, every time the pumps break down, I have to pay for a tanking company to empty the tank every 2 to 3 days to prevent it from overflowing. I have had to pay for 11 such visits to date. This has caused me significant financial hardship and frustration, and I feel that Kingspan has not taken adequate steps to resolve the issue.

Despite multiple visits by Kingspan engineers, the root cause of the problem has yet to be identified and resolved. While the engineers who have visited my residence have been courteous and professional, I have been left with the impression that they are simply replacing the pumps rather than attempting to find a lasting solution.

I am also deeply disappointed by the lack of attention and support from Kingspan's management and account manager in trying to find the root cause of the problems. Despite numerous requests for help, I feel that my concerns have been ignored or dismissed, and I have not been provided with any meaningful solutions or support.

As a loyal customer, I trusted Kingspan with such a fundamental part of my residence by buying your product, but unfortunately, I have been regretting this decision every day. It is unacceptable for a product to require seven replacements in such a short space of time, and for the root of the problem to remain unresolved. This has caused me significant inconvenience, financial hardship, and emotional distress.

To make matters worse, the tank is located in the middle of my garden, and I have two young children (2 and 4 years old). Every time the tank overflows and/or is open for emptying, it poses a safety hazard for my children. I am deeply concerned about their safety and well-being, and I feel that Kingspan has not taken this into consideration in their handling of the situation.

As a result, I am left with no choice but to share my experience with others. I urge others to think twice before purchasing products from Kingspan, as my experience has been nothing short of a nightmare.

The receptionist was so rude, I haven't finished my talk then she said nothing but shut the phone. She keep doing that for 5 mins, I can't contact one of the KingsPan manager, I asked for help. WHY she did that?

From start to finish the customer services provided by this company is amongst the worst I have ever experienced, as others have attested to on multiple online reviews.
Shortly after arriving at a new house we contacted the company to ask if we could book a service of the septic tank. They would only provide us a service booking date after we had transferred them payment of a contract to cover servicing, they wouldn't even provide typical dates until they had the cash (we signed up to two annual services). We were new to having this kind of system so felt we had no choice.
The engineer came and checked the system for approximately 15 minutes, we assumed all was ok but subsequently an electrician pointed out that the warning beacon had not been working for a few years, despite the engineer stating on the report he tested this.
10 months after the first service, Kingspan emails us to say an engineer will be visiting next week. We didn't pick this email up and nothing was confirmed. The engineer turned up unannounced and we weren't able to help him that day so we asked to rearrange. Furthermore this was a service 2 months earlier than it should've been.
They now refuse to see through the contract and undertake our second service unless we pay again or refund that part of the contract, which is in breach of the contract we agreed to.
There is no complaints procedure online and the adviser has emailed us to say the only way I can escalate is by sending a letter to an address in Ireland, making the complaints procedures a farce.
It's effectively a scam, they take your money and then won't fulfil the contract, it's malpractice - I advise to stay clear.

I booked a service for my daughters Tribune HE Dir 210L Unvented Boiler. I had to pay a call out fee of £254.90 in advance before a visit was arranged , A engineer arrived at the pre-arranged time with a trainee being shown each part of the system , it was mentioned to the engineer that my daughter had only just purchased the apartment and had no knowledge of any past work done on the boiler , this was then listed on the report has no services ever done on a 16 year old system ?.
The engineers left in just under a hour and said they would forward a report .
A couple of days later a invoice arrived for £780.00 on top of the call out charge ???
Consequently this company charged us £ 250.90 and basically used the hour to train a new engineer then tried to hit us for a huge bill to carry out the work ,
What a absolute rip off do not use them .
I have expressed my disgust with company only to be told they charge £ 250.90 a hour , which equates to over £2000.00 a day .
If we had chosen to go with this company the total cost would have been over a £1000,00.
I used a alternative company who did a amazing job and replaced every component on the unit for £480.00 including call out and Vat .