KINTO Australia レビュー 15

App is absolutely useless.

Attempting to setup and constantly logs you out and you have to restart or use a separate device at the same time. Impossible to complete 2FA, gave up.

One of the worst business i have ever dealt with. Rude customer service. Stay away from it. Absolutely pathetic

Booked a car the day before. Paid the deposit. Arrived early.

Started struggling to get into the car. Kept on getting an error that I couldn't connect to the car.
Went through all the trouble shooting, updating, permissions, restarts, log put and back in, reinstall, the entire song and dance.

Now its already 15 minutes into my booking and I'm running late to go to a client.

Decided to phone support. After the figured out what car it is on their system they tell me that I need to phone roadside assistance to come out because the car's battery is dead.

Why on earth is that obligation on me? And how late will I be to my client then?

Cancelled the booking and got an Uber instead.

In the Uber I phoned to lodge my complaint and get a refund. The support then continues to explain there is nothing they can do, that they are short staffed and that they don't even own a building.

Never again.

Overall very good experience, we hired car for 10 days Tasmania trip, car was neat & clean and in new condition.
we reached half an hour early to the location to pick up the car so had to ring the customer care to change the booking time which was no issue, however we did had hiccup while opening and closing the car via app.
1st time it did open the car via app but after that the app did not work at all. We had to call twice to customer care, 1st time we called it was advise to delete and reinstall the app which we did and the app still didn't work, on the second time as it was Thursday and the car was at Toyota dealership I was ask to go inside the dealership and talk about the issue, which I did then a guy grab the key of the car and lock/unlock the car via key. after that the key was place far from the car and we tried to do the same with the app but it did not work at all, finally approval was given to hand over the key.
on one occasion the fuel card was not accepted so we had to pay for our fuel which was reimbursed within a day after logging the claim.
Without the key I am not sure how the experience would have been but with key we did not had any other issue.
Pricing and value for money was really good as the car condition and charges are very reasonable.
would definitely try again in future - hope the app will update and car lock/unlock via app will be smooth.

Got a Kinto loan car from the insurance. Not sure if it's just me, but the experience was very bad. Here are issues:
- The car I got was originally parked in an office building's car park. I couldn't find the entrance to the parking inside the building. Had to ask several people working in the building and none of them knew how. Spent about 15mins going around the building, inside/outside and finally found a little door to the parking.
- The Kinto app is very bad. Excepted it to be slow to open/unlock the door since it uses the digital key. But it took really quite some time every time to just to get the digital key in the app ready to use. Plus, one morning, I couldn't unlock/open the door at all. Had to call Kinto and they had to remotely reset the 'box' (I guess the digital key receiver?) inside the car. Took me 15 mins to finally get into the car. I complained during the call with manners, but the customer support guy sounded very impatient and annoyed. Understand maybe he needs to deal with a lot of this exact issue everyday. But as a customer, it wasn't very nice.

Had to ask the insurance to replace Kinto by another one that uses the proper physical key in the end.

I would expect everything from Toyota/Lexus is at least decently reliable. But this Kinto experience has changed that. I know Toyota/Lexus aren't particularly good at tech, but this Kinto app / experience is definitely not up to today's standards at all.

I've rented 3 cars recently.
1. Each car was in a different location to where the app stated.
2. There are two carparks in South Brisbane with three different addresses. One car had almost an empty tank of fuel.
3 Time wasted walking and walking in the dark looking for the car.
4. App crashes and can't lock/unlock car.
5. 2 of the 3 cars were dirty the one I have now is FILTHY. It has panel damage and they say they clean them but this looks like it hasn't been washed or vacuumed for months. I also think the tyres are flat. I have to go the a petrol station today to check them. My time wasted again.
6. Can't add promo code/voucher to booking.
7. Customer service is overseas so don't know locations or cars.
8. If this is Toyota's version of try before you buy then I definitely wouldn't buy one. I was considering it but not anymore.
9. Be more flexible about where cars can be returned to. If you have no cars to rent in a particular area offer the return location there.
10. I have spent approximately 3 hours travelling and looking for the cars. Can I bill you for my time too Kinto?

In response to your reply I rang the call centre who couldn’t help and had to send an email even though the photos of the prexisting damage was uploaded by me and another previous driver.
The car service sticker is 8000km overdue too

Absolute worst business.
To echo what many others say, giving the answer that they are "not obliged" to give you reason as to why membership is rejected and hiding behind not meeting the vague membership criteria is absolute garbage.
Would never even want to use this terrible service if it wasn't being pushed by Toyota. Cant wait till they eventually drop this useless service.

Worse place iv ever tried to hire from they dont care about the customers or anything rejected me then got anther company hassle free and faster an cheap returned car full tank of gas and detail so im I that bad of a customer to be rejected also there cars will probly blow up for safe of family an friends I would stay clear from that company iv rented at over 30 company

This is so dodgy, would never recommend this to anyone, they will
Take your money and cancel your membership if 1 minute late, customer service is very rude as well as managers,

I'd give it 0 stars if I can. If you're going to reject a membership application, the least you can do is give them the reason why, so they can action it or move on to apply to someone else. And the front desk has the audacity to tell me that they are "not obliged" to give you reason is the most unempathetic and nonchalant answer you can give to a potential customer who actually wants to use your app.

KINTO’s app-only system is completely impractical. After my Toyota Hiace went in for warranty repair, I was given a Corolla Hybrid that can only be unlocked and started with their app — no physical key. After a 10-hour workday in torrential rain, the app crashed on both iOS and Android, leaving my colleagues and I stranded with our tools getting soaked. With no way to access the car, we were left helpless. This is technology at its worst — unreliable, inconvenient, and unacceptable.

I had a hard time renting cars traveling through downtown Brisbane. The offices only open from 9 and closes around 4pm. Kinto registration only took a few hours to confirm. The booking process was super easy. And I was able to borrow and return at anytime, with a third of what I paid the day before with one of those car hire companies. Car was clean. Navigation system was there. Nothing to complain about.

Fuel card was not working at the fuel station. They didn’t answer the call and didn’t provide any proper solution. I had to pay for the fuel with my own card and have been following up for a week. I still haven’t received the money. They keep asking for statements, but I’ve already sent the fuel receipts and screenshots of my Commbank StepPay multiple times. I’ve explained several times that Commbank StepPay doesn’t offer a statement option.

Fuel card not working booking.
No customer care support on call
Had to pay the fuel with my card and have to follow up for week. Still not received the money.

Avoid at all cost.

Smooth and simple to hire and collect - highly recommend