Ordered sandals (in Jan) Delivery takes 2.75 month (China New year party,,) Quality ok Be careful with shoe size Check for Kistania vouchers, coupons K is a retailer, reorders on demand not a... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Zamówiłam płaszczyk który miał być na okres zimowy. Niestety okazało się że płaszczyk jest mimo że zamówiłam o jeden rozmiar większy jest dość wąski. Ponadto na filmie wyglądał na idealny na okres zi... もっと見る
企業が回答しました
Bought two hoodies, xxl was more like L, the material was more like plastic or polyester instead of the advertised cotton. No ribbed/tapered sleeves either. This is just a cheap knockoff version th... もっと見る
企業が回答しました
I recently ordered from Kistania and I’m absolutely impressed. The products are amazing – I got a gothic dress and a leather blazer-style jacket with a satanic bag, and everything was stunning. The qu... もっと見る
企業情報
当該企業による記述
Kistania is a personalized clothing brand. We are focus on the most personalized unique clothing and accessories. Kistania currently sells a wide assortment styles and categories, which includs punk, gothic, lolita, chic, costumes and so on. We seek for a twist of darkness, channeling emotional power and raw energy into every thread. We sincerely hope we are not just a clothing seller, we hope we can co-create styles with our customers. Design what our customers favor, make you looking unique, is what we wanna to do. We are not perfect and small, but we have strong willingness and patient to grow with our customers.
連絡先
No. 4, 7th Floor, Building 2, No. 1366, Middle Section of Tianfu Avenue, High-tech Zone, 610000, Chengdu, 中国
- service@kistania.com
- kistania.com
2.5
期待以下
289件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 50％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Love this shop amazing clothes and…
Love this shop amazing clothes and communication is good
2024年3月10日
自発的なレビュー
Scam
Wow. They send me an item that's nothing like image on their Website. Now they are telling me I have to pay postage to return when you know you have scammed me. Absolute disgrace. They know what they are doing and still trying to make money from it by telling customers to pay the postage. This should be reported to the police.
You can tell the fake comments about brilliant experience. The website needs to shut down. I won't stop until I get my full refund including postage and packaging
2024年8月15日
自発的なレビュー
Kistania からの回答
Dear, our store has a complete return and exchange policy. If you are not satisfied with the product you received, you can contact our customer service email for after-sales service in time. Thank you for your understanding!
Poor service
The dress came in the wrong size, I returned it to get the correct one but had to pay an additional £25 to get it shipped back to China. The replacement was made of cheap fabric and had stains on the sleeves and also didn’t fit. It was their smallest size and I’m a UK size 8/10 (M). They only refunded me the cost of the dress minus any shipping. I’m appalled and will never order from here again.
2024年7月17日
自発的なレビュー
Kistania からの回答
Dear, our store has a complete return and exchange policy. Return shipping costs are the responsibility of the customer. If you still have questions about your exchange, you can contact our after-sale email, we will solve your problem within 24 hours during working days. And thank you for your comments, we will continue to improve our service!
Don't order from this scamside
Update answer: I've checked my spam mails, there is no information about the delivery of my item!
My email adress is correct, because I've got an order confirmation and get Kistania information all the time, you have my correct email adress!
What happens now? Will I get my money refunded?
Don't order from this scamside! Was waiting over a month for my item, when I checked my tracking link, it showed that it's been sent back to the company! I've never received an e-mail ore sms that my item is ready to pick up!
I'm very disappointed and angry! Guess I'll never get my money back either
2024年8月7日
自発的なレビュー
Kistania からの回答
Dear customer, when our order is shipped, the system will automatically send a shipping notice to the customer via email. Maybe you can check your spam mailbox. In addition, if the email address you provided when purchasing is incorrect, the email will fail to be sent. We ship goods based on the recipient information filled in by the customer. Under normal circumstances, if the customer's recipient information is correct and complete, it will not be delivered overtime, nor will the delivery fail and be returned.If it is found that your package failed to be delivered and is on the way back, then the recipient information you filled in must be incomplete and incorrect. The reason for the delivery failure can also be seen in the logistics track. We also have a complete return and exchange policy. Packages in transit cannot actually be returned or exchanged. After the package is returned, we will proactively contact the customer to verify the correct address and re-dispatch it. Of course, if the return exceeds the time limit and it is determined that the item was lost during transportation, we will provide a full refund or reissue it according to the customer's needs. So if you have any questions or dissatisfaction with the processing of your order, you can send me the order number and I will check whether the order is processed correctly for you. Thanks for understanding and looking forward to your reply!
C'est quoi ce machin
J'ai commandé une robe d'halloween. Sur l'image on voit clairement une robe épaisse. J'ai reçu... Une robe en voile. 🤣 c'est à dire que la totalité de la robe est transparente et a l'épaisseur d'une feuille à rouler le tabac bio. Ça n'a aucun sens.
2024年8月7日
自発的なレビュー
Kistania からの回答
Dear, our store has a complete return and exchange policy. If you are not satisfied with the product you received, you can contact our customer service email for after-sales service in time. Thank you for your understanding!
Scam Alert
Don't order from this site. It's a scam. I ordered a coat and after weeks for delivery I got an email telling me that my address is not correct and to pick up at the post office and at the same time another email saying it's back at the warehouse and I need to click on a link sent to pay $8 to deliver again. They gave me a deadline date to pay $8 or they won't take responsibility. Dodgy af.
2024年8月1日
自発的なレビュー
Kistania からの回答
Dear, we sent the parcel according to the receipt information you provided, but the parcel was returned to the warehouse due to the wrong address, the notification of the parcel abnormality are notified by the logistics service provider, then we will contact the customer as soon as we receive the message. As for the $8 redistribution fee is not charged by us but by the logistics service provider. Sorry for the inconvenience, thank you for your understanding and look forward to your reply!
The biggest scam I've ever seen
The biggest scam I've ever seen. Everything is just a lie, the quality of the products, the materials used, they are not even complete dresses but several poorly sewn pieces which are not even all right side up! Nothing is fitted it's just not what you see in the photos and what they say in the descriptions. I paid for products that I did not receive, they sent me pieces of cloth instead. Really very disappointed, and it comes from China not the US.
Order : KIS00183319
2024年7月24日
自発的なレビュー
Kistania からの回答
Dear, our store has a complete return and exchange policy. If you are not satisfied with the product you received, you can contact our customer service email for after-sales service in time. Thank you for your understanding!
I ordered a size too small and was…
I ordered a size too small and was looking to return. Kistania was quick to respond and assist with a refund! Great customer service and I will be back!
2024年7月7日
自発的なレビュー
Love my shoes but just a bit too small
Love my shoes but just a bit too small. I think it’s best to order a size up, Customer service was quick to respond to help me understand the return/exchange process. I will be ordering a bigger size.
2024年7月7日
自発的なレビュー
Amazing companyp
Amazing company!
Clothes quality is great!
Speedy delivery from America to Uk
Superb customer service
2024年6月30日
自発的なレビュー
I goofed..
I had a mess up with my address and they were able to update it before it's shipped. Now I wait eagerly for my purchase! 😊
2024年5月22日
自発的なレビュー
The delivery went smoothly and my items…
The delivery went smoothly and my items arrived pretty fast but unfortunately I ordered the wrong size , they responded almost immediately and took care of everything respectfully I’ll most definitely be shopping again !! And this time for the right size 🤭
2024年5月9日
自発的なレビュー
I totally recommend!
A wide variety of items with a unique design and style. The quality is great, the shipping was a little long for me but it's worth it + you can get free items with your order!
Also if you have any questions or problems with your order, the staff is super nice and helpful. In conclusion I would totally recommend Kistania!
2024年4月23日
自発的なレビュー
Exact products as shown on site
Exact products as shown on site, swift response(s) to clients, clear procedures for any customer question(s), and pretty fast shipping/ delivery!
2024年4月24日
自発的なレビュー
The experience was a good one
The experience was a good one. The customer service reply was very helpful and fast. Helped me to get my order situated. Very professional and kind.
2024年4月23日
自発的なレビュー
Very nice and fast service.
Very nice and fast service.
Will order again in the future
2024年4月22日
自発的なレビュー
Lovely goth clothes
The items I ordered were fantastic! I got the wrong size in one dress, but all issues were quickly resolved with the service response team via email.
2024年4月17日
自発的なレビュー
Great customer service
Great customer service and fast response time. Will shop again.
2024年4月9日
自発的なレビュー
Kleidung ist billig produziert und viel…
Kleidung ist billig produziert und viel zu klein geschnitten.. der kundenservice ist mal richtig schlecht
2024年4月8日
自発的なレビュー
Kistania からの回答
Each of our products has a corresponding size chart. If the product you receive does not match the size chart data, please contact our after-sales service within the specified time and we will handle it for you based on your order. If you are not satisfied with our after-sales processing, you can also send me the order number and I will check it again for you. Thanks for understanding!
First time buy, NEVER AGAIN!
Neither of the items I bought fit. And the material is cheap! First time purchase, very unhappy.
2024年3月6日
自発的なレビュー
Kistania からの回答
Dear, our store has a complete return and exchange policy. If you are not satisfied with the product you received, you can contact our customer service email for after-sales service in time. Thank you for your understanding!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。