Kistania レビュー 

Kistania からの回答

2023年9月12日

Dear, it is recommended that if you have any order problems, you can communicate with us in time through the customer service email. If the order requires after-sales service, we will handle it for you according to the return and exchange policy. If our product does not have any quality problems, but you are still not satisfied after receiving it, you need to return it to us before it can be reissued or refunded according to the customer's needs. Our return process does not require customers to return the goods to our receiving address within 7 days. We only require customers to try their best to send them back to us within 7 days. As long as they send the goods and inform us of the courier number, it will be fine. Once we receive the return, we will process it as soon as possible according to customer needs. Our return and exchange policy also recommends that you try to choose a local post office to send your items, which can avoid taxes and provide more favorable prices. However, if a bank card complaint is initiated for an order, the order will be temporarily frozen, and all after-sales processes can only be operated in accordance with the review and processing procedures of the bank (Paypal or credit card or others). Only when the customer withdraws the complaint himself can the order be processed again according to our after-sales results. Thanks for understanding! (We very much hope that customers can understand our shipping policy and return policy before placing an order. If you have any questions about the policy, you can send us an email at any time. We will answer it for you very patiently and in detail. Thank you for your understanding!)

Kistania からの回答

2023年9月11日

？？？Dear, what is your order number? You can send it to me for verification. Our shoes have detailed size charts, and the product description will also prompt you to refer to the shoe length data in the size chart to choose the size that suits you. And our shoe length data has almost no error. If you really refer to the shoe length data and choose the size that suits you, there will definitely be no problems after it arrives. However, if you choose the wrong size and the size of the arrival is inappropriate, and our products do not have any quality problems, according to our return policy, if you need to return or exchange, you can only return it to us. We will issue it after receiving the return. We will reissue or refund you as soon as possible. If you are not satisfied with the after-sales service of your order, you can send me the order number and I will check it again for you. Thanks for understanding and looking forward to your reply!

Kistania からの回答

2023年9月2日

Dear, if you are not satisfied with the product you received, you can send me the order number to check for you, or you can contact our customer service email. We have a complete after-sales policy and will sell it for you in accordance with the policy. Thanks for understanding! Looking forward to your reply!

Kistania からの回答

2023年8月25日

Dear, what is your order number? Can send it to me to check for you. If it is indeed our delivery error after verification, we will unconditionally handle the return or reissue for you according to your needs. Thank you for your understanding and look forward to your reply!

Kistania からの回答

2023年8月8日

Dear, if you are not satisfied with the product you received, according to our return policy, you can contact our customer service email in time, and we will reply within 24 hours on working days. If the received product is verified to have quality problems, we will also unconditionally sell it for you. At the same time, I would also like to thank you for your feedback on these products. The situation is true, and we will also optimize our products. Thanks for understanding! Looking forward to your reply!

Kistania からの回答

2023年8月8日

??Dear, what is your order number? Can send it to me to check for you. Our orders have a full shipping policy and return policy. If your order has not been shipped after the payment is successful, you can contact our customer service to check the order at any time, and you can also apply for a refund. Any mail received by our customer service mailbox will be responded to within 24 hours on working days. If your order has been shipped, the current shipping status of the order is very normal, and there is no overtime shipping, please wait patiently. If there is any abnormality in transportation after the package is shipped, you can contact us at any time, and we will also check the transportation status for you. If the parcel track is abnormal and it is determined that the lost item is lost, we will also unconditionally sell it according to the customer's needs.
So, how much is your order? You can send it to me for verification and processing, thank you for your understanding, and look forward to your reply!

Kistania からの回答

2023年7月27日

Dear, if you have any order questions, you can send an email to our customer service email at any time（service@kistania.com）, and we will reply you within 24 hours on working days. You can also tell me your order number, I will check for you. And our store also has a clear shipping policy, you can also refer to our published shipping time. Of course, you can also log in to your account to check whether your order has been shipped. If it has been shipped, you can see the express tracking number and track the logistics. Thanks for understanding!

Kistania からの回答

2023年7月20日

Dear, how much is your order? Can send it to me to check for you! If there is indeed a product quality problem, we will promptly sell it for you. We also have a complete after-sales policy. If there is any problem with the product received, as long as you have after-sales needs, we will handle it for you according to the policy. Thank you for your understanding and look forward to your reply!

Kistania からの回答

2023年7月8日

Dear, what is your order number? It takes different time for our orders to be shipped to different countries, but our store has detailed shipping policies to inform you of the shipping time. After delivery, you can also see your own shipping order number in the store, so that you can check the logistics track at any time. In general, it can be delivered within the transportation time. If there is any abnormality in logistics, we can also detect it, and we will promptly contact the customer to ask for a refund or exchange. If your package has been shipped and has been signed for, you have not given us feedback that the package has not been received within a certain period of time. Then the package has been delivered properly and it has been signed for more than 4 months, and there has been no feedback about the abnormality of the package, so it will be defaulted as no abnormality. Because the time is too long, the logistics track will definitely be cleared. If you are still confused about your package, you can also send me the order number to check again for you. Thank you for your understanding and look forward to your reply!

Kistania からの回答

2023年6月28日

Dear, what is your order? Which product do you mean? You can send me the product name or order number to check for you. If the product does not match our description, we will upgrade the quality of the product or remove it from the shelves. At the same time, we will check your order again and provide better after-sales services for you. Thank you for your understanding! Looking forward to your reply!

Kistania からの回答

2023年6月25日

Dear, what is your order number? Can send it to me to check for you. If the order is not delivered within the time limit and you need a refund or exchange, we will handle it for you according to your needs. In addition, our customer service email is clearly stated in the store, the email is service@kistania.com, you can check if you have sent the wrong email. We will reply within 24 hours when we receive emails on weekdays. June 22nd to June 24th is our traditional holiday (Dragon Boat Festival), and we are on vacation. If you happen to send emails these days, please be patient. We are replying to everyone's emails in turn, thank you for your understanding!

Kistania からの回答

2023年6月17日

Dear, what is your order number? You can send it to me to check again for you. If the product is indeed different from our description, we will optimize the product on the shelves and process the order for you again. Thank you for your understanding! Looking forward to your reply!

Kistania からの回答

2023年6月13日

Dear, thank you very much for your patience, and I am very sorry that the order was not shipped sooner. Our shipping policy clearly states that orders need 7-10 days to prepare before shipment, but in fact most orders can be shipped within 2-4 days. However, if there is a product that is delayed due to material shortage or other reasons, and cannot be delivered within 7-10 days, we will send an email to inform the customer in time and ask if they are willing to wait. If the customer clearly replies that a refund or exchange is required, we will deal with the customer in a timely manner within 24 hours when we receive the reply email on working days. So we processed the refund for you according to your needs after receiving your message. Thank you very much for your feedback, we also hope to do better and better, and look forward to your next visit. grateful!