KitRoom レビュー 184

KitRoom からの回答

2024年11月7日

Hi Diane,

Thank you for your feedback, and I’m very sorry about the delay in receiving your order. I completely understand how frustrating this must be. Unfortunately, we've faced unexpected supply issues with the Atak Hockey Skorts, which has affected several of our customers, including yourself.

Our supplier initially promised stock would arrive in early September, but we’ve experienced several delays on their end. We have been in regular contact with them to push for updates and were last informed that the stock had finally arrived at their facility on November 6th. We expect to receive it tomorrow, November 8th, and we’re prepared to dispatch your order as soon as it arrives.

Thank you for your patience during this time. If you have any further questions, please feel free to reach out directly. We're committed to getting your skort to you as quickly as possible.

Best regards,
Sean

KitRoom からの回答

2024年5月13日

Hi Paul, I am really sorry your order has not arrived with you. I have taken a look at this for you and can confirm that your order was despatched via DPD on the 2nd April. I can see from the tracking information that it has not had any further scans since this date. This would clearly indicate the item has been lost in the DPD system. I am opening a case with DPD this morning on your behalf. Can you make contact with us at info@kit-room.co.uk to advise if you would like us to send out a replacement order or issue you with a full refund. Sorry again.

KitRoom からの回答

2024年5月13日 に更新

**UPDATE**

Hi Roxanne, following some investigation it would appear you pruchased your item from https://www.kitroomfootball.com/ and not our website www.kit-room.co.uk. I would advise you continue to make contact with them as we are totally seperate companies.

Hi there Roxanne,

Following our request for further information, we have been able to look into this for you. Unfortunately, searching for this name, email, and phone number, we have no orders or previous communication from you. Further, the items that you ordered, we do not sell. I would suggest that perhaps there has been a mix-up with businesses, which happens occasionally. We are Kitroom, based in Northern Ireland. If you would like to discuss this further, please email us at info@kit-room.co.uk, but in the meantime, we would ask that you kindly remove this review.

Best regards,
The team at Kitroom (N.I.) Ltd

KitRoom からの回答

2024年2月16日

Hi Augusta,

I'm delighted that you loved your Macron gear. Thank you so much for your lovely feedback and your custom.

Best wishes,
All the team at Kit Room

KitRoom からの回答

2024年2月15日

Hi Deborah,

Many thanks for your very kind review. We really appreciate it.

Best wishes,
All the team at Kit Room

KitRoom からの回答

2024年2月15日

Hi there,

Many thanks for your kind review. We truly appreciate it.

Best wishes,
The Kit Room team

KitRoom からの回答

2024年2月23日

Hi there David,

We are very sorry about this. If you could please contact us at info@kit-room.co.uk, we would like to resolve this for you.

Kind regards,
Kit Room

KitRoom からの回答

2024年2月12日

Hi Prince,

Thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience caused by the delay in delivering your order.

We want to clarify that your order was placed during our Christmas closure period, which unfortunately led to a delay in processing. Upon our return, we promptly processed your order as soon as possible.

Regarding the delivery timeframe, we typically aim to fulfil non-customised items from our specialised Macron teamwear range within 15 business days. We did communicate this with you.

However, due to unforeseen circumstances such as storms and shipment delays, there was a slight extension to the estimated delivery time, which was also communicated with you. We understand this may have been frustrating, and we sincerely apologise for any inconvenience caused.

We would like to address the discrepancy in the waiting period mentioned. It's important to note that the actual waiting time for your order was approximately 23 working days, not the three months stated. While this delay was regrettable, it was not our intention to cause such inconvenience.

Your feedback is invaluable to us, and we will use it to enhance our processes and communication moving forward.

Once again, we apologise for any inconvenience caused, and we appreciate your understanding and patience. If you have any further concerns or require assistance, please don't hesitate to reach out to our customer support team.

Best regards,
Rachel

KitRoom からの回答

2024年2月12日

Thank you Paul for your lovely feedback.

Kind regards,
The Kit Room Team

KitRoom からの回答

2024年2月6日

Hi Jason,

We are very sorry that your item did not arrive with you. We have checked and it was posted via Royal Mail on 09/01/24. If you could please contact us at info@kit-room.co.uk, we would like to resolve this for you.

Kind regards,
Kit Room