Adrian was extremely helpful, kind, and patient throughout my visit. Even though I was very indecisive, he helped me put together a great outfit for my holiday and showed me multiple options. Despit... もっと見る
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1 star is 1 star too much. Won a raffle ( just the chance to purchase an item, you dont win anything). Paid for the union x fragment jordan 1 high, 2nd March 26. Yesterday ( 29th !!) I had to do... もっと見る
企業が回答しました
I have to say, the Kith employees: Sam, Sarah, and all the others, feel like friends at this time. They always response as quick as possible, help me in the best way and even tho i always have doubts... もっと見る
Feel like I should have read reviews before ordering No luck with chat or emails for resolution Hoping this may bring me some joy Paid for expedited shipping but only received one item Not chea... もっと見る
企業が回答しました
2.7
期待以下
490件のレビュー
ネガティブなレビューの 96％に回答しています
通常2週間以内に回答
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I had bad experience with purchasing…
I had bad experience with purchasing online, I bought 2 shirts same size M one came perfectly and the other came M but look like XL, I requested to return the purchase because is it to big the shirt cost me 125$ to return it they asked 75$. When I purchased the shipping cost me 15$ for both shirts to return 1 shirt they asking 75$, I approached them with e mail explaining the situation that it is not my fault that there size is not same in different shirts and that the reason that I need to return, and every time they telling me that they are not the one that asking the price for return shipping, but this in there web side return if they have agreement for delivery they need to have agreement for return also, 10 e mail back and forth did not help me , the same stupidity answer, my recommendation is even when is an expensive brand when you don't have a good customer service is not worth to buy, my experience with Keith company rates big 0
2026年1月14日
自発的なレビュー
KITH からの回答
We’re sorry to hear you were disappointed, and we’d like to clarify a few important points for accuracy. The two shirts purchased were different styles, and our product pages include detailed size charts that clearly show variations in measurements between styles, even when labeled the same size. Regarding returns, our policy is clearly stated at checkout and on our website: international return shipping costs are the customer’s responsibility and may be higher than outbound shipping due to carrier and customs fees. The return cost quoted was in ILS (local currency), not USD, and reflects international return rates rather than our original outbound shipping charge. We never want this to feel frustrating, but these terms are communicated in advance and applied consistently. We appreciate the feedback and will continue working to make sizing information and return expectations as clear as possible.
Commande passée le 26 novembre pour une…
Commande passée le 26 novembre pour une paire de chaussures, avec un délai annoncé de quelques jours ouvrés.
Résultat : près de ç semaines d’attente, aucune expédition, aucune visibilité, et une communication client totalement défaillante.
Pendant plus d’un mois :
- Aucune notification d’envoi
- Aucune explication claire sur la cause du retard
- Uniquement des réponses génériques (“still being processed”, “no confirmed timeline”)
- Incapacité totale à dire s’il s’agissait d’une rupture de stock ou d’un problème logistique
Malgré de nombreuses relances, le service client n’a jamais été capable de fournir une information factuelle ou un délai fiable. Le plus choquant : la commande a finalement été annulée automatiquement, sans même m’en informer personnellement ni m’expliquer la raison. J’ai découvert l’annulation via un simple email automatique.
C’est inacceptable pour une marque de ce niveau.
Manque total de transparence, absence de suivi, aucune considération pour le client après plusieurs semaines d’attente.
Première et dernière commande chez Kith.
Je déconseille fortement si vous attendez un minimum de fiabilité et de sérieux dans la gestion des commandes et du service client.
2025年11月26日
自発的なレビュー
KITH からの回答
We’re sorry for the frustration caused by this experience. Our team shared the most accurate information available at each point while we continued to review fulfillment, but in rare instances inventory ultimately becomes unavailable and the order must be canceled. When this happens, an automatic email is triggered to ensure customers are notified as soon as the status changes. We regret that this fell short of expectations and appreciate you taking the time to share your feedback. If you need anything further, please do not hesitate to contact us at eu.customerservice@kithnyc.com
Poor Customer Service
Ordered a specific item that was advertised as in stock, but received a different style instead. The original item was clearly out of stock, yet it remained available on the website and no notice was given that a substitute might be sent. This felt misleading.
When I returned the item, KITH received it but didn’t issue my refund until 10 days later, and only after I followed up. They also refused to reimburse the return shipping, even though the mistake was theirs. I lost $10 and still didn’t get what I ordered. Very disappointing experience.
2026年1月6日
自発的なレビュー
KITH からの回答
Thank you for sharing your feedback, we’re sorry for the frustration this caused and appreciate the chance to clarify. Kith does not send substitute items in place of what was ordered; the incorrect item you received was the result of a fulfillment error, not because the original product was intentionally replaced or knowingly out of stock. Once the issue was identified and the return was received, a full refund was issued, including the original shipping cost. If you are not seeing the full refund, please reach out to us at customerservice@kithnyc.com and we will be happy to send your refund receipt.
The clothes are very cool
The clothes are very cool! The customer service is beyond poor. I have been trying to get a return authorization for a pair of pants my hubby purchased on line. There was no packing slip and customer service does not answer phones or emails! Yet we are charged!! Very frustrating
2025年12月22日
自発的なレビュー
KITH からの回答
Thank you for taking the time to share your feedback. We’re glad to hear you love the clothing, and we’re sorry to hear about the frustration regarding your return.
We’d like to clarify that we responded to your inquiry within two hours and provided return instructions at that time. If you’re still experiencing any issues or need further assistance, we encourage you to follow up with us directly in your Customer Support email ticket so we can help resolve this as quickly as possible.
We appreciate you bringing this to our attention and are happy to assist further.
Complètement nul
Complètement nul. J’ai acheté un livre, emballage ridicule. Résultat des courses le livre est abimé. À éviter absolument.
Première & dernière foie que j’achète dans cette boutique qui se la joue hype mais niveau soin des envoies il n’y a aucun civisme
0 / 20 des cas sociaux
2026年1月14日
自発的なレビュー
KITH からの回答
Thank you for taking the time to share your feedback. We’re very sorry to hear that your book arrived damaged and understand how frustrating this must have been.
We’d be happy to look into this and help resolve the issue. Please reach out to our Customer Support team directly with your order number and the email address used at checkout, and we’ll work with you to make things right.
We appreciate you bringing this to our attention and hope to assist you promptly.
No refund, no communication.
I’ve been waiting for over a month for a refund on two orders, over £500. I have emailed so many times and keep being told they’re waiting for the warehouse to get back to them after waiting days at a time for a reply. I have the Royal Mail tracking numbers for both of the orders so know they have been recieved. I’ve tried contacting on other platforms
but never receive a reply. I feel devastated that I’m down £550. Seems so crazy to be treated like this as a loyal customer. Unfortunately don’t think I’ll be able to make any future purchases. I really just want my refund as I can’t afford to be down £550, but seems like it’s out of my control.
2025年12月16日
自発的なレビュー
KITH からの回答
We’re sorry to hear how stressful this has been. Our team has been actively following up on your open ticket and is still working with the warehouse to complete the refund process, as confirmation is required before it can be finalized. We understand how concerning this delay is and appreciate your patience while we continue to push for an update and resolution.
Purchase an item for my wife for Xmas…
Purchase an item for my wife for Xmas they stated the tissue paper if missing defaults the return, well guess what I won’t be buying from your shop again
2025年12月16日
自発的なレビュー
KITH からの回答
We’re sorry for the frustration caused. Original packaging is required for returns, though requirements can vary depending on the item, and we’d be happy to review this more closely for you. Please follow up with our Customer Support team with your order details so we can investigate further and see how we can help.
Kith has no sense of urgency
Kith has no sense of urgency. They don’t care about their customers no matter how much you spend. They might have nice clothes but it takes entirely too long for you to get them. I’ve been waiting for my 1400$ coat since Dec 16 still nothing. Not even a healthy line of communication. I spoke to a rep named Manny he was rude. And made sure he told me it’s no refund. First time and last time spending my money with them. Don’t do it! If I could no stars I would. 1 star is to many to give them worst shopping experience of my life.
2025年12月16日
自発的なレビュー
KITH からの回答
We’re sorry to hear about this experience. Unfortunately, we’re unable to locate an order using the information shared here, but we’d like the opportunity to look into this further and help resolve it. Please follow up with us directly with your order number and details so our team can review and assist as quickly as possible.
Geachte Kith Customer Service,
Geachte Kith Customer Service,
Op 21 november 2025 heb ik een order geplaatst bij Kith voor een item dat ik graag tijdens de feestdagen had willen dragen. Inmiddels zijn we bijna anderhalve maand verder en heb ik mijn bestelling nog steeds NIET ontvangen.
In de tussentijd heb ik meerdere e-mails gestuurd naar jullie klantenservice. Hoewel ik hier reacties op heb gekregen, boden deze tot twee keer toe geen concrete oplossing of positief nieuws over de levering van mijn bestelling.
Ik vind het eerlijk gezegd onacceptabel dat een klant zo lang moet wachten zonder duidelijkheid. Als een item niet (meer) op voorraad is of niet geleverd kan worden, verwacht ik dat dit tijdig en transparant wordt gecommuniceerd en dat klanten in dat geval hun geld direct teruggestort krijgen.
Diep teleurgesteld in jullie handelen!
2026年1月4日
自発的なレビュー
KITH からの回答
Thank you for taking the time to share your experience. We’re truly sorry for the delay and the frustration this situation has caused, especially given the timing around the holidays.
We’d like to confirm that a full refund has now been processed for your order. We sincerely apologize that this resolution did not come sooner and for the lack of clarity during the process. This is not the experience we aim to provide, and we understand your disappointment.
Thank you for your patience, and we’re sorry again for the inconvenience this caused.
They don’t do refunds
They don’t do refunds. I’m never seeing my 200 bucks again. Horrible policy ! Never shopping here again.
2025年6月30日
自発的なレビュー
KITH からの回答
Thank you for sharing your feedback. We’re sorry to hear about your frustration and understand how disappointing this can feel.
As outlined in our return policy, all eligible refunds are issued in the form of a gift card to our website. Our gift cards never expire and can be used toward any future purchases at your convenience.
We do our best to make this information clear throughout the shopping experience, including on the product page, within our FAQ section, during the return process, and in the return confirmation email, so customers can make informed decisions during the purchasing process.
While we understand this may not have been the outcome you were hoping for, we appreciate you taking the time to share your experience.
Feel like I should have read reviews…
Feel like I should have read reviews before ordering
No luck with chat or emails for resolution
Hoping this may bring me some joy
Paid for expedited shipping but only received one item
Not cheap either so come on guys please respond customers
2025年12月19日
自発的なレビュー
KITH からの回答
Thank you for your feedback. We’d like to clarify that both items from your order were delivered within the expedited shipping timeframe you selected, they shipped separately due to availability from different fulfillment locations as notated in your confirmation email. Our records also show that our team responded to each of your messages to provide updates and clarification. We understand how confusing split shipments can feel, especially during the holiday season, and we appreciate the opportunity to clear this up!
Service client déplorable.
Service client déplorable.
Achat en ligne effectué, puis aucune réponse du service client depuis plus de 20 jours, malgré de multiples emails envoyés concernant un remboursement et un retour.
Situation totalement inacceptable pour une marque de cette envergure.
2025年12月22日
自発的なレビュー
KITH からの回答
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this must be.
At this time, we’re unable to locate any open support tickets showing a lack of response over that length of time based on the information provided in this review. That said, we absolutely want to look into this for you and make sure it’s resolved properly.
Please reach out to our Customer Support team directly with your order number and the email address used at checkout, and we’ll be happy to review your case and assist with your return as quickly as possible.
We appreciate you bringing this to our attention and look forward to helping resolve this.
Be careful with Norway VAT if a single item exceeds NOK 3,000
I want to share my experience as a warning to other customers, especially those ordering from Norway.
Even if the website clearly states that VAT and duties are fully included and that no additional charges will be required on delivery, there is still a risk if any single item in your order exceeds NOK 3,000. This conflicts with Norway’s VAT policy, and you may end up being charged VAT twice.
In my case, my total order was around NOK 9,000, and only one item exceeded NOK 3,000. Because of that single item, the carrier recalculated VAT on the entire shipment, even though VAT had already been paid at checkout.
As a result, DHL required me to pay an additional NOK 3,500 in VAT and handling fees before delivery, despite the fact that VAT had already been paid once.
These items were originally purchased specifically for Christmas, and the website clearly stated before checkout that the order would arrive in time for Christmas. Now, with Christmas approaching and the shipment still being held due to this unresolved tax issue, it is very likely that I will not receive the gifts at all, which is extremely frustrating and discouraging.
The most disappointing part was the customer service response. After this issue occurred, I have now waited over 48 hours with no response at all, and the issue remains unresolved. This is especially surprising because in previous inquiries, their customer service usually replied within one or two hours. The contrast in response speed and attitude is very noticeable.
I’m not sure whether sharing this here will lead to any resolution, but I hope this review helps others avoid the same situation. If you are ordering to Norway, please be very careful when a single item exceeds NOK 3,000, even if the website claims all taxes are covered.
2025年12月18日
自発的なレビュー
KITH からの回答
Thank you for sharing your feedback. We want to clarify that we were able to resolve this matter directly with the carrier and ensure that no additional VAT or fees were ultimately charged to you, in line with our delivery-duties-paid guarantee. Situations like this can unfortunately occur when carriers apply local thresholds incorrectly, but our team does step in to correct them once identified. While we understand the frustration, we always encourage customers to allow us the opportunity to fully investigate and resolve an issue before concluding the outcome, as we are committed to seeing these cases through to resolution. We are always happy to assist!
I bought my Asics marvel on 17…
I bought my Asics marvel on 17 november, still not shipped.
Contacted customer service, they respond is that they don’t know when it would be shipped.
They selling those same sneckers in London store.
Since it was a Christmas present, i asked for refund but no respond
2025年12月18日
自発的なレビュー
KITH からの回答
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating this must be, especially since the order was intended as a Christmas gift.
Unfortunately, we’re unable to locate your order details based on the information provided in this review. We’d be more than happy to look into this and assist with a refund as soon as possible. Please reach out to our Customer Support team directly with your order number so we can help resolve this for you.
We appreciate you bringing this to our attention and look forward to assisting you.
Very poor return process
I paid €15 for delivery and was asked to pay €20 to return the item. While I don’t find this reasonable, I agreed to proceed.
However, I was given a 14-day return deadline without being sent the return shipping label, making it impossible to return the item. Despite multiple emails, customer support has not responded.
Giving a deadline without providing the necessary return information is unacceptable.
I will update and change my rating if this issue is resolved quickly.
2025年12月14日
自発的なレビュー
KITH からの回答
Thank you for sharing your experience. We’re very sorry to hear about the frustration this has caused and understand why this situation would be upsetting.
We’d be more than happy to look into this for you and help get it resolved as quickly as possible. Unfortunately, we’re unable to locate your order details based on this review alone. Please reach out to our Customer Support team directly by email with your order number and the email address used at checkout, and we’ll review what happened and assist you with the return right away.
We appreciate you bringing this to our attention and look forward to helping resolve this for you.
Do not order online
This isn't a standard brand it's on the luxury side however ordered an item a week ago still not dispatched? It's near Christmas get your operation in order!!
Update still not dispatched and customer service was 0 help said the order is with their fulfillment partners and can't give a timeframe.... What type of business has no idea when their stock will be sent? The order was placed with them directly.
Update had a reply seems kith sells items they have no times on when it can be dispatched!! Advertising everywhere to order for Christmas delivery has a set timescale on website but now says they have no clue on times but still selling the item
2025年12月5日
自発的なレビュー
KITH からの回答
Thank you for your feedback. We understand how frustrating delays can be, especially during the holiday period, and we’re sorry for the experience you described. Your order was received prior to Christmas, during a time of exceptionally high volume, and while we make every effort to meet the delivery timelines shown on our site, seasonal demand and coordination with fulfillment partners can occasionally cause delays. We appreciate your patience and your comments, as they help us continue to improve our service and communication.
As much as I like Kith clothing
As much as I like Kith clothing, the customer service is embarrassingly poor. As a company that price points some of their items on par with the likes of Ralph Lauren, they don't ahere to the same customer service values.
I've emailed them multiple times about an issue I was facing and whilst I got one reply, they eventually stopped acknowledging any email from me. As you can see from the other reviews, they simply don't care about loyal customers.
2025年12月9日
自発的なレビュー
KITH からの回答
Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you’ve described.
During the holiday season, our response times can be longer than usual due to the volume of inquiries, but we do respond to each and every ticket. It sounds like your messages may still be in our queue, and I apologize for the frustration this delay has caused.
A member of our team will follow up directly on your existing ticket to make sure your issue is resolved as quickly as possible. We appreciate your patience and the support!
Hello KITH Team,
Hello KITH Team,
I am extremely disappointed with the level of service I am receiving. I participated in your raffle on 11.11, and the results were released early in the morning on 14.11. My winning orders are:
#7000239153
#7000239159
It has now been a full week, and neither order has been shipped. There have been absolutely no updates regarding the processing or shipping of my items.
I have contacted your support around six times, and I have not received a single reply. This complete lack of communication is unacceptable for a company of your scale.
Due to the unreasonable delay, I am urgently requesting the cancellation of both orders. The processing time is far too long, and I was forced to purchase the item on the secondary market because you still haven’t shipped my orders. Please cancel these orders immediately. I expect a prompt response.
2025年11月20日
自発的なレビュー
KITH からの回答
Thank you for taking the time to share your feedback. We’re sorry to hear about the confusion surrounding your Drawing wins, and we appreciate the opportunity to clarify things.
Regarding the timing of your shipment, the product page for these Drawing items includes a two-week delivery disclaimer. Your orders are still within that stated window - so sorry if this was missed.
We did want to note that our support team replied to both of your inquiries — once on 11/13 and again yesterday. That said, we’ve already followed up again directly on your existing ticket, and we'll ensure everything is handled smoothly!
Incompétents staff unproffesional…
Incompétents staff unproffesional customer service very bad overall expérience stongly wont recommand
2025年11月18日
自発的なレビュー
KITH からの回答
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and that our service did not meet your expectations. This is certainly not the level of service we aim to provide.
We’d really appreciate the chance to look into what happened and make things right. If you could share a bit more information with us at customerservice@kithnyc.com our team would be happy to review the situation.
Thank you again for bringing this to our attention. We hope to have the opportunity to improve your experience.
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