Looked into this brand before and seen a couple negative reviews. I decided to risk it and i'm so glad I did. Prices are amazing and there are always discount offers going on. Service was great too, b... もっと見る
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レビュアーのコメントを見てみましょう
Great prices, and great customer care and service- I was kept up to date on the order, which was promptly processed and delivered, and the whole experience was professional and friendly. Will use them... もっと見る
Following a minor problem with delivery, I was given help by a dedicated member of staff who ensured that replacements were promptly dispatched and regularly updated me on the delivery. An excellent... もっと見る
企業が回答しました
A great, swift experience with excellent quality products. I couldn’t be happier. I will certainly recommend this website to all my friends and family! Cannot wait to waste all my money here!
企業が回答しました
企業情報
当該企業による記述
KittyMart is your go-to destination for premium cat essentials at unbeatable prices. We offer a carefully curated selection of high-quality cat food, delicious treats, and reliable litter solutions to keep your feline friend happy and healthy.________________________ At KittyMart, we believe cats are family, which is why we prioritise nutritious ingredients, top-tier materials, and products that make both cats and their owners happy. Join our community of cat lovers and give your kitty the best—because a happy cat means a happy home!
連絡先
4.3
優良
52件のレビュー
ネガティブなレビューの 40％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Thank you for explaining your problem…
Thank you for explaining your problem with delivery. The package arrived in good condition and kitty is happy.
2026年3月28日
自発的なレビュー
Came with the wrong name on the address…
Came with the wrong name on the address so we didn't know it was for us
2026年2月27日
Kittymart からの回答
Dear Sue, thank you for taking the time to leave a review. We sincerely apologise for any confusion caused by the name on your parcel.
We did reach out to you via email prior to your delivery to make you aware of an ongoing admin error that we are currently working hard to resolve, which unfortunately results in parcels being addressed under a different name.
Whilst we respect that this was your experience, we feel this review may not fully reflect the level of care and support we provided in resolving your query and ensuring your parcel reached you as quickly as possible.
We are sorry if this still caused any inconvenience despite our communication, and we are doing everything we can to get this fixed as quickly as possible. We truly appreciate your patience and hope this hasn't put you off shopping with us again.
will be ordering again
will be ordering again. delivery was fast and service was good too. good deals currently on at the moment aswell making prices even better!
2026年2月20日
自発的なレビュー
good business
genuine people who are looking after customers, they offer really competitive prices and really show care and concern to consumers.
2026年2月21日
自発的なレビュー
Easy to order super fast delivery.
2026年2月14日
自発的なレビュー
Best price and quick delivery for my…
Best price and quick delivery for my cats regular food. Cant fault it!
2026年2月19日
自発的なレビュー
Very slow with delivery 2/6 bags…
Very slow with delivery 2/6 bags missing adding yet a further delay to order. Finally all turned up.maybe 2.5 weeks after ordering
2026年1月20日
The parcel I received was addressed to…
The parcel I received was addressed to someone I’ve never heard of and caused a lot of confusion upon delivery.
2026年1月20日
Thank you
Looked into this brand before and seen a couple negative reviews. I decided to risk it and i'm so glad I did. Prices are amazing and there are always discount offers going on. Service was great too, big thank you to James from the customer support group for helping me track my order too!
2026年1月2日
自発的なレビュー
100% Coming back
Was skeptical at first, prices seemed to good to be true. Shot the gun and got my order 2 days later. Honestly, one of the best websites to order from. Unbeatable!
2026年1月3日
自発的なレビュー
Amazing service
Nothing but good things to say about this store. Order was delivered within a couple days and was updates through every step. Will most definitely order again!
2026年1月2日
自発的なレビュー
Delivered an order which is absolutely…
Delivered an order which is absolutely NOTHING to do with me.I now have 6 big boxes which I've had to get a neighbour to carry down to my garage.Really fed up with them as clearly haven't a clue what they are doing.Plus whoever delivered them just dumped on my front door step without ringing the bell or I could have turned them away.
2026年1月4日
Great prices and service
Great prices, and great customer care and service- I was kept up to date on the order, which was promptly processed and delivered, and the whole experience was professional and friendly. Will use them again!
2026年1月4日
自発的なレビュー
Great ordering service perfect dry cat…
Great ordering service perfect dry cat food a slight delay on delivery but it was the Xmas period and they did notify me it was delayed but great service other than that
2025年12月15日
自発的なレビュー
Will definitely be back
2025年12月16日
自発的なレビュー
Props to KittyMart
Delivery was made fast, thank you to Gary for making the process easy and smooth
2025年12月15日
自発的なレビュー
Good Customer Service and Prices
The prices are outstanding, but what I must say is that the customer service is even better. I had some questions regarding my delivery and it was answered and made clear within the same day.
2025年12月11日
自発的なレビュー
A lovely new business delivering quality at low prices
Excellent communication, very competitive prices, easy to order. Had slight delay with delivery but the was the courier having issues (especially as its Christmas rush) kittymart took the time to chase my order and expedite it for me. A lovely new business which delivers quality produce at low prices. Would definitely recommend x
2025年12月12日
Kittymart からの回答
Hi Victoria,
Thank you so much for the lovely 5-star review — it really means a lot to us, especially as a new business.
We’re delighted to hear you found the ordering process easy and the prices competitive. Thank you as well for your understanding regarding the delivery delay, and we’re glad we were able to get things chased up and expedited for you, particularly during the Christmas rush.
Your recommendation and kind words about our quality and service are hugely appreciated and genuinely motivate our small team. We hope to see you again soon and look forward to serving you next time.
Kittymart からの回答
Hi Louise,
Thank you so much for the 5-star review and for the lovely shout-out to James — he’ll be delighted to hear this.
We’re really pleased he was able to take care of you, and we truly appreciate you taking the time to share your experience. We look forward to helping you again soon.
Kittymart からの回答
Hi Salvatore,
Thank you for the 5-star review — we really appreciate it.
We’re delighted to hear you were happy with both our prices and the fast delivery. Feedback like this means a lot to our team, and we hope to see you again very soon.
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