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don't really know what the fuss I've seen here is all about. a couple months ago I purchased but never got my hands on it and cancelled without any hassle. then a while ago before going on holiday restarted my subscription and I'll tell you what, that is a fantastic application. definitely worth every penny.

pessimo, vendono in lingua italiana ma poi su libri e audio libri non ce, ho scrito per avere i rimborsi e non risponde nessuno

To Whom It May Concern,

I am writing to formally complain about a series of unauthorized charges made by the Kitup application to my bank account between 2025 and 2026, totaling 124.95 EUR.

Case Summary:

Subscription Status: I downloaded Kitup via the App Store on December 22, 2024, and initiated a subscription. Shortly after, I cancelled the renewal via my Apple ID settings. I have not actively used the app since August 2025.

Unauthorized Transactions: Despite my cancellation, I discovered that payments of 24.99 EUR were deducted directly from my bank account (bypassing Apple’s billing system) on the following dates: March 22, June 22, September 22, and December 22, 2025.

Current Issue: Even though my account currently shows a "Standard/Non-Premium" status and my previous subscription officially ended, a further 24.99 EUR was withdrawn on March 22, 2026, without my consent or any valid subscription agreement.

Demands:

Full Refund: I demand an immediate refund of the total 124.95 EUR unjustly withdrawn from my account.

Proof of Consent: If you claim these charges were authorized, I demand that you provide the digital log records and the explicit consent form (time-stamped) that you are legally required to maintain.

If this matter is not resolved promptly, I will escalate this complaint to the relevant Consumer Protection Authorities and initiate a chargeback process through my bank.

Sincerely,

Scam. Low quality AI-generated translation and voice. Still trying to charge me 5 months after cancellation. Worst service I've seen so far.

Списали большую сумму денег без разрешения. Сервисом ниразу не пользовался потому-что не работает. Сервис не работает. Отменить подписку сложно. Будьте осторожны.

Very bad, no customer service

They are scum.
Cancel subscription button does not exist. It is a rare luck to google it.
No money back of course.

Great app. Great customer services.

They stole my money

Scammers

Review:
I have been charged multiple times by Kitupup without my consent (over £70 in total) and despite contacting them repeatedly, they keep asking for the same information over and over even after I have sent my payment receipts, the last 4 digits of my card, and my full name multiple times.

Every time I provide the details, they reply claiming they cannot “find a payment” under my email and ask me to send the exact same information again. This has been going on for weeks with no resolution and no refund.

I believe this is a deliberate stalling tactic and strongly warn others to avoid this company. I will be reporting them to my bank and consumer protection authorities for unauthorized charges.

Avoid at all costs.

They hide cancellation subscription button everywhere, even in google play.

The company's applications in my opinion are set up for easy money making, as the unsubscribe procedure is extremely complicated.
To find a way to unsubscribe, and the money has been withdrawn through my bank monthly in the amount of 9 euros since August 23.
I spent 2 or more hours each time to figure out how to unsubscribe from the program. Including negotiating the transfer from the App Store, through them I found out I had subscribed in the wrong place and a number of other actions. No results.
Still I spent 2 full working days sitting by the phone without taking my eyes off and feeling like a detective.
In the end, the developer Alexander Semenyuk with the Honeycomb Software team: refused to refund my money.
That I consider fraud.
In the letter of refusal, they said simply discontinued and the next day the money was withdrawn again.
Shame!

Приложения компании, на мой взгляд, настроены на легкое зарабатывание денег, так как процедура отписки крайне сложна.
Чтобы найти способ отписаться, а деньги снимаются через мой банк ежемесячно в размере 9 евро с 23 августа.
Каждый раз я тратил по 2 и более часов, чтобы понять, как отписаться от программы. Включая переговоры о переводе из App Store, через них я выяснил, что подписался не там, где надо, и ряд других действий. Безрезультатно.
Тем не менее я провел 2 полных рабочих дня, сидя у телефона не отрываясь и чувствуя себя детективом.
В итоге разработчик Александр Семенюк из команды Honeycomb Software: отказался возвращать мне деньги.
Это я считаю мошенничеством.
В письме об отказе они сказали, что просто прекратили работу, а на следующий день деньги снова сняли.
Позор!

Complete scam. Do not share your credit card info with them.The app doesn’t give you a renewal alert, doesn’t ask for your consent, the subscription cancel option doesn’t work in app and website, without giving any option to cancel or asking for your permission they simply force you to renew and upgrade. Upon filing your complain they will just let you know it was all your choice and the subscription fee is nonrefundable, which is a complete lie. Stay away from this kind of scammers.

I purchased a 3-month trial membership through the application “Kitup.” During this period, I did not actively use the application. At the end of the subscription period, my membership was automatically renewed without my knowledge or consent, and a payment of $24.99 USD was withdrawn from my bank account without authorization.

Based on legal grounds and consumer rights, I am formally requesting the cancellation of my membership and a full refund for the following reasons:

⸻

1. Violation of Pre-Notification Obligation
According to the Consumer Protection Law (or the applicable legislation in my country), service providers must notify users in a clear and transparent manner before any automatic renewal takes place.
I did not receive any notification via email, SMS, or in-app alert regarding the renewal.

⸻

2. Lack of Explicit Consent
This automatic payment was made without my explicit consent, which directly violates the “informed consent” principle in distance contracts. Such cases must be interpreted in favor of the consumer.

⸻

3. Non-Usage of the Service
The renewed subscription period was not used at all, which clearly indicates consumer dissatisfaction. In such cases, digital service providers are expected to offer an unconditional refund for unused services.

⸻

4. Immediate Cancellation and Refund Request
I contacted you on the same day or the following day of the renewal to request a cancellation and refund. Despite this, no action has been taken, which is a clear violation of the rights of a good-faith consumer.

⸻

My Request
Based on the reasons listed above, I formally request:
• The cancellation of my renewed membership,
• A refund of the $24.99 USD charged to my account,
• And I hereby notify you that I will initiate legal proceedings if my request is not addressed promptly.

update 2025/MAY/18: after some emails and this post here they refound me

Original Post
I want to share my experience with KitUp, a service I don’t recall ever subscribing to. Recently, I noticed a charge from KitUp on my account. I was confused because I don’t remember signing up, agreeing to any terms, or even knowing what this service is about.

I immediately contacted their support team to request a refund, explaining that I never intentionally subscribed and am not using their service. Despite my concerns, they refused to issue a refund.

To me, this raises serious red flags about the company's business practices. if i subcribed it was not intentional, maybe I pressed the worng botton without realising it, refusing to resolve the issue is, in my opinion, dishonest and untrustworthy. It gives the impression of a company that prioritizes profit over transparency and customer satisfaction.

I’m sharing this to warn others—check your bank statements and be cautious with platforms like KitUp. If a company can't back up its legitimacy with fair customer service, that says a lot.

I was charged $49.99 for a subscription I didn’t use. I canceled the subscription immediately and contacted support.

They promised to respond within 24 hours, but it’s been longer and I haven’t heard back.

This is not acceptable. Please refund my money or I will have to report this as fraud.

Ticket ID: 199869
Card ends in ****9942

Asla indirmeyin. Denemek için indirdim hergün karttan para çekmeye çalışıyor.

Uygulamayi bir podcast'de duyup indirdim. 7 gunluk deneme sureci oldugu ancak once 29.99 euro'luk ucreti odemem gerektigi yazdi ben de kabul ettim. Ancak icerik hic bekledigim gibi degildi. Aradan 10 dakika gecmemisti iptal talebinde bulundum. Apple'a ulasmam soylendi. Apple taleplerimi 2 kere geri cevirdi, ve sebebin kitup tarafindan oldugunu bildirdiler. Kitupla onlarca emaillisme, hic abartmiyorum Apple ile saatlerce telefonda konusmama ragmen sorun hala cozulmedi. Kitup musteri hizmetleri piskin piskin Apple ile halletmemi soyluyor ancak Apple'in zaten elinden bir sey gelse yapacagini hepimiz biliyoruz (ayrica arkadasim apple’da calistigi icin isleyise hakimim). Apple israrla ucretin kitup app sahiplerine iletildigini ve iade taleplerinin de kitup tarafindan geri cevrildigini bildirdi. Yani kitup musteri hizmetleri sucu apple’in uzerine atarak hem cozum sunmuyor hem de sorunun kendilerinden kaynaklanmadigini bildirerek yalan beyanda bulunuyorlar. Berbat bir deneyim yasiyorum.