Kiwi Drug レビュー 

765
TrustScore 5段階評価の5

4.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Long-time customer. Always the best.... I can't thank you guys enough. Best prices, fastest shipping, and excellent customer service. Please keep up the good work!

5つ星のうち5の評価

Jestem mężczyzną w wieku 65 lat, t.z. w sile wieku. Używam trzech różnych proszków,... Cenforce niebieski proszek który działa bardzo szybko i skutecznie, ale jednorazowo! Jest bardzo mocny. Silagr... もっと見る

5つ星のうち5の評価

My experience with Kiwi Drug has been good and productive. Their prices are excellent, the shipping can be slow, but often the product is coming from another part of the world, and the tracking is us... もっと見る

5つ星のうち4の評価

Really attentive to any problems. I had a package intercepted by good ole us customs, which may have cracked down in the tariff/ no tariff era. They absorbed the loss and replaced. If this becomes... もっと見る

企業が回答しました

企業情報

  1. 薬局

当該企業による記述

Kiwi Drug is your own International online pharmacy. Kiwi Drug was founded in 2006, but is backed by a store-front which has been in operation for over 40 years. Kiwi Drug is operated by licensed pharmacists, doctors and filling pharmacy locations. We are proud to offer many popular drugs, medicines and general healthcare items at fantastic competitive pharmacy prices. Our professional team assures you that your medicines will be packed, shipped and delivered to your home in express time! Kiwi Drug initially operated solely from a large New Zealand pharmacy store that has been established for over 40 years. As a New Zealand pharmacy, we are members of the Pharmaceutical Society of New Zealand and the Pharmacy Guild of New Zealand. Our pharmacists are members of the Pharmacy Council of New Zealand. Our pharmacy is audited on a regular basis by Medsafe (the New Zealand medicines control authority), in accordance with the laws of operating a New Zealand pharmacy. You can be safe in the assurance that our pharmacy has passed all the requirements of the Medsafe authority. As we are a full retail and dispensing pharmacy, we are also members of the Pharmacy Guild of New Zealand. The Pharmacy Guild provides member pharmacies and pharmacists with a diverse range of services designed to support and enhance the commercial and professional interests of community pharmacy. Our affiliate pharmacies are all licensed and regulated pharmacies in their jurisdiction and their service and support is guaranteed.

Key Benefits

当該企業による記述

Same-day response to customer support queries
Most queries receive a response in less than one business day, unless escalation is required for certain unique situations.
No hidden fees
Other sites add on various fees for online doctor review, dispensing, and more. The product price and shipping is all you'll pay for!
Backed by a store-front 40 years in business
We're seasoned industry experts, with a broad panel of multi-disciplinary medical professionals.
100% satisfaction guarantee
We guarantee you will receive genuine medicine according to your order. And we will make sure every order is delivered, even if we have to reship a missing order. See our policies/about page.
Regular discounts
Both with our regular sales, and with our subscriptions/auto-refills, you can save up to 20% off all listed prices.

連絡先

4.8

優良

TrustScore 5段階評価の5

765件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 100%に回答しています

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(765)

過去12か月のレビュー数: 12

レビューを書く
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5つ星のうち5の評価

Life Savior

I have purchased my Diabetes type 2 from Kiwi for the last 10 years. They saved me because I don't have insurance. I have always had a great experience with them. 5 stars from start to finish.

2023年9月25日
自発的なレビュー
5つ星のうち1の評価

Months of messages...

Months of stupid messages back and furth and never got my purchase at the end. Beware! Idian
Scammers!

Kiwi: Please advise the Province for your address so that we can ship your order

Me: Province: Stockholm län. City: Stockholm

Kiwi: I’ve spoken to our manager and he’s said that Unfortunately without a state we aren’t able to process the order as cant override it on the system. If there’s anyway you could ask the customer if either of the states I posted above would be the correct one that would be great and then I’ll be able to process the order straight away for you. These are the options I'm being given. I've googled it and it says Stockholm is on the borders of Uppsala County and Sodermanland County, both of which are on the list but won't let me choose both unfortunately. If possible could you clarify which one it would be please as I don't want to choose one and it ends up being the wrong one and the customer's order doesn't get delivered.

Me: Its very simple, I live in Stockholm County. Stockholm is the capital of Sweden. I live in the heart of the capital. The profince, county, city, state or whatever other terms you use they're all called Stockholm! You seriously didn't find the capital of Sweden in your system? Just write the address exactly like I gave you and it should be no problems. I never mentioned Uppsala or Södermanland, they are other cities, and should not be in my address.

Kiwi: This is shipping from the UK as advertised. We've messaged our UK team for an update on the address issue and will let you know soon

Kiwi: So it turns out the address issue is with the pharmacy portal our UK centre uses - it requires a province
We are working with them on the tech change to get around this so we can get the order out
However we wanted to let you know that Evorel 75 and 100 are temporarily out of stock and stock is expected in 2 weeks for the 75 mcg - but we do have another brand Evorel. Would the other Evorel brand work?

Me: Regarding the Evorel, change it with any other brand you have no less than 50 in dosage. About the address, I find that hard to believe, Stockholm is a province too, and its a European capital, its not a small village in nowhere. However, I made this small purchase to test if you really are a legitimate pharmacy, and it doesn't look good so far. Don't even expect me to pay more for the other brand of medicine. I'm by the way a respected member in many Swedish forums and on Reddit and my reviews there will affect you badly.

Kiwi: Regarding the address - this is a portal system (PharmacyWire) created by a Canadian company that online pharmacies around the world use (however most their pharmacy clients are in Canada and ship primarily to the US), it's not the actual postal system - so it is believable. We are not arguing with you that they are wrong, they are completely wrong and need to fix their system. We will update you soon.

If at any time you wish to cancel before it has shipped for a refund just let us know, but we are messaging them again now to check on the status of this fix.

Me: Any updates on the shipping? Is the medicine shipped yet?

Kiwi: We are going to go ahead and refund your order in full and ship it free for these delays. Please allow 1-3 working days for the refund to show on your card. We are STILL processing your order, but this delay is unacceptable.
The last update from our UK team was they were having their pharmacy portal tech team fix their system so they could put "Stockholm" or nothing at all as the Province. I messaged them again for an update and will let you know soon

Me: No problem, I just hope this doesn't happen every time I purchase as I was planning to become a frequent customer.

Me: My order LE581971642GB is still at the customs here in Sweden since 23d of august. I talked to them and they said they gonna check the package manually because the sender declared the package as medicine, and it's illegal to buy medicine from outside EU in Sweden, even with a prescription. They say the package may therefore be returned to sender soon.

Kiwi: Why do you order medicines you know can't be imported?
We cannot know the laws for over 20,000 medicines in over 200 countries. Do the permutation math on that.

Me: You're either to young or to stupid. That's how it works in the real world: A company has the option to activate och disactivate shipping to regions or countries. The private customers are not required to know the rules. IF the company offers shipping to a certain country, that means you have already done your research and KNOW shipping is possible to this country. I could report you to the authorities for fraudulent business trying to ship illegal items.

Kiwi: You're more than welcome to "report us to authorities"
Let us know if you'd like us to help you get their contact information.

Me: who am I wasring my time with.. go finish your curry.

2023年9月17日
自発的なレビュー
5つ星のうち5の評価

I highly recommend them

Can't complain I made a mistake filling out the the questionnaire and they alerted me to it. So that took a day delay for my shipping once it was shipped it came extremely quick. Both packages were package extremely well despite crossing the Atlantic none of them were damaged at all. They actually arrived before their time was to arrive. Courteous service they care about their customers. They responded to an email very quickly. I highly recommend them. I believe I will be doing more business with them in the future.

2023年9月13日
自発的なレビュー
5つ星のうち5の評価

I have been a customer of Kiwi Drug for a few years

I have been a customer of Kiwi Drug for a few years now, and they have always been reliable in terms of the quality of their medications as well as delivery of their product. Deliveries are easy to track and their customer service is top notch when it comes to responding to inquiries and questions.

2023年7月25日
自発的なレビュー
5つ星のうち5の評価

We love Kiwi Drug

We love Kiwi Drug! We've been buying from them ( we're US based ) for several years now, and never any issues. Orders are sent promptly as described on time every month. They're the friendliest group of people too! Communications are clear and keep us informed. There really is no downside to working with them to get our meds. Try them without hesitation today!!

2023年7月1日
自発的なレビュー
5つ星のうち5の評価

Based in the US

Based in the US, I have used Kiwidrug since 2016. Every order has been delivered on time with exactly what I ordered with top quality products.

2023年7月25日
自発的なレビュー
5つ星のうち5の評価

I have been using Kiwidrug for over 10…

I have been using Kiwidrug for over 10 years and I have always been satisfied and happy with my transactions and purchases. I will continue to purchase from kiwi drug for as long and as often as necessary.

2023年7月17日
自発的なレビュー
5つ星のうち5の評価

A diabetic used Kiwi Drug

As a diabetic I have found that Kiwi Drug has saved me thousands of dollars over the last five years. The products arrive on time and in the same packaging you would get from our local pharmacy. The products include Bydureon and Invokana. Great company with great service.
Dr. Bruce Brown

2023年5月11日
自発的なレビュー
5つ星のうち5の評価

satisified customer for almost a decade

I've been using Kiwi for about a decade now, & have been very happy with their service....dependable, quality products, decent shipping time considering I'm in a different country (even was good during Covid), & the few times that something didn't make it to me, they replaced it quickly. (That's only happened a few times in all those years.) They're also friendly & prompt in their communications with me. And, overall their website is easy to use.

2023年6月24日
自発的なレビュー
5つ星のうち5の評価

Kiwi provides quality reliable products…

Kiwi provides quality reliable products at great prices. Great shipping with updates along the delivery route. Never a question about their safety and manufacturing quality. Highly recommend to anyone after consult with your doctor and reviewing the safety instructions.

2023年7月5日
自発的なレビュー
5つ星のうち5の評価

Amazing customer support

Amazing customer support! I have been a customer for over 20 years. Over that time, there have been some issues. I would say that is to be expected. The amazing piece is the quick, responsive, helpful courteous (and most importantly effective) way each issue is resolved. You folks could teach many organizations how to serve customers! Thank You.

2023年7月13日
自発的なレビュー
5つ星のうち5の評価

Great customer service!

They have an amazing customer service. Every time I needed something, they were so nice and efficient. And in general I think that with the prices of the health system in the US they are saving a lot of people. Me included.

2023年7月6日
自発的なレビュー
5つ星のうち2の評価

Avoid them

Ordered two seperate products, one came in, the other is lost. Three attempts via email to get help, no response. This is why they only taake checks mailed to Miami instead of credit cards. Scam company

2023年6月1日
自発的なレビュー
Kiwi Drug ロゴ

Kiwi Drug からの回答

All of customer's email inquiries were replied to immediately. Customer was provided two working tracking numbers for all the items ordered, both showing they had shipped (one was delivered). One of the two was delayed in transit due to the post, an issue outside Kiwi's immediate control, yet we issued a reship immediately for the customer upon being advised of the delay. Despite our prompt communication and doing everything we could, customer denigrated our staff calling them unintelligent, clueless, and writing this review that is devoid of facts (for example we don't only accept checks mailed to Miami), and calling us a scam when clearly he knows we are not.

5つ星のうち5の評価

Simply the best.

I have just received my package and I must say, The quality of the product, it's packaging, and additional care in cushioning, with a wonderful little Ziploc bag for easy carrying is the finest I have ever been so fortunate to have ordered! I MUST THANK YOU AND WISH YOU THE FINEST DAY!

2023年5月27日
自発的なレビュー

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