Sent message , asking customer services to contact me by phone , very prompt, able to make order with her , order arrive quickly. Disappointed with service at store Alver Valley G S ,staff refused... もっと見る
企業が回答しました
所在地
所在地を変更Little Woodham Lane, PO13 8NZ Gosport, Hampshire, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Always good quality fabrics. Well packed. Prompt service and return service easy to do. I miss your outlet at Gretna Gateway but now can get some things at Houghton Hall, Carlisle. Sooooo much be... もっと見る
企業が回答しました
We identified a dress in store my wife wanted but they did not have her size as it was in the sale. Staff were very helpful and honest over the one in store being too large and suggested checking on... もっと見る
I had brought a top online unfortunately it did not suit me. I return to my nearest Klass they were very happy to exchange my top for another one I saw in the shop. The staff are always very polite... もっと見る
企業が回答しました
企業情報
Klass - Alver Valley Shopping Centre について
当該企業による記述
Klass is a UK women’s fashion designer and retailer based in the North West of England with a heritage of over 35 years.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
Our promise to you
当該企業による記述
- Our customers are at the heart of everything we do.
- Our customer services team work closely with our warehouse team and store teams to ensure that we provide the highest standard of customer care. Treating our customers with support respect and kindness.
Tracked 48 Hour Delivery
FREE 48 Hour Delivery On Orders Over £50
Get free 48 hour tracked delivery on all orders over £50
連絡先
Little Woodham Lane, PO13 8NZ, Gosport, Hampshire, 英国
Get 15% Off Your First Order
4.7
優良
39件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 88％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Shop looked good and lady who served us…
Shop looked good and lady who served us was lovely and friendly
2026年7月27日
Klass - Alver Valley Shopping Centre からの回答
Good Afternoon Jackie,
I am pleased to hear that you had a good shopping experience in one of our stores, thank you for letting us know. We look forward to welcoming you back in the future.
I had brought a top online…
I had brought a top online unfortunately it did not suit me. I return to my nearest Klass they were very happy to exchange my top for another one I saw in the shop. The staff are always very polite and helpful. Thank you
2026年4月30日
Klass - Alver Valley Shopping Centre からの回答
Good Afternoon June,
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Lovely designs
Lovely designs, great service, super quality, not overpriced. What’s not to love?!!
2026年4月16日
Klass - Alver Valley Shopping Centre からの回答
Good Afternoon Lynne, it is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Very quick delivery
After a problem with ordering on my phone I was told to use a different device and hey presto all went well. Very quick delivery and I was able to return some of my items for free in the store.
2025年2月14日
Great product
I placed my order and it was delivered within a couple of days, lovely clothing.
2025年1月15日
Klass - Alver Valley Shopping Centre からの回答
Good afternoon Julia
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Emma - klass.co.uk
Klass - Alver Valley Shopping Centre からの回答
Good afternoon Anita
Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service.
Kind Regards Kate - klass.co.uk
Great shop with lots of variety
Great shop with lots of variety, staff are so lovely even my dog loves to shop there! Speedy delivery with online orders too, thank you!
2024年10月17日
Klass - Alver Valley Shopping Centre からの回答
Good morning Pamela
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Emma - klass.co.uk
1st time ordering
1st time ordering, 15% off, very welcome. Coat arrived on time very pleased with purchase.
Thank you
2024年10月14日
Klass - Alver Valley Shopping Centre からの回答
Good morning June
Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Kind Regards Emma - klass.co.uk
Speedy delivery
Speedy delivery. When I went to the branch in Alver Village Gosport the lady was so helpful great customer service.
2024年9月9日
Klass - Alver Valley Shopping Centre からの回答
Good afternoon Angela
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Sophie - klass.co.uk
Customer satisfaction.
The manager Carly knows her stock and customer, the company should be very proud of her and her assistant Shelley.they are both very much a credit to the company.
2024年9月23日
Klass - Alver Valley Shopping Centre からの回答
Good afternoon Jane
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Emma - klass.co.uk
Classy and different from other shops
Classy and different from other shops. quality good as well
2024年7月25日
Klass - Alver Valley Shopping Centre からの回答
Good morning Deirdre
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Kate - klass.co.uk
Always good quality fabrics.
Always good quality fabrics.
Well packed. Prompt service and return service easy to do.
I miss your outlet at Gretna Gateway but now can get some things at Houghton Hall, Carlisle.
Sooooo much better to actually see colours and feel items.
2024年7月17日
Klass - Alver Valley Shopping Centre からの回答
Good morning Barbara
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Kate - klass.co.uk
This is a lovely place to browse
This is a lovely place to browse then have a great cup of coffee while you decide which of the lovely outfits you’re going to treat yourself to.
2024年6月17日
Klass - Alver Valley Shopping Centre からの回答
Good morning Jan
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Kate - klass.co.uk
Staff ways make you welcome and go over the top to look after you, all my clothes come from Klass at Amber valley
Staff always provide a good service and are very friendly look forward to shopping there almost every week
2024年5月22日
Klass - Alver Valley Shopping Centre からの回答
Good morning Valerie
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Sophie - klass.co.uk
Variety and helpful
I like shopping at Klas. They have a variety of styles and colours. Staff are very helpful.
2024年5月29日
Klass - Alver Valley Shopping Centre からの回答
Good afternoon Sandra
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Kind Regards Emma - klass.co.uk
Quality of clothes is very good and fit…
Quality of clothes is very good and fit is true to sizing label.
2024年5月20日
Klass - Alver Valley Shopping Centre からの回答
Good morning Carolyn
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Emma - klass.co.uk
Very good quality clothing
Very good quality clothing, lovely blouse on line, had already bought from outlet in Alver Valley Gosport, a jacket and cardigan.
2024年4月29日
Klass - Alver Valley Shopping Centre からの回答
Good morning Pauline
Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!
Kind Regards Sophie - klass.co.uk
Klass - Alver Valley Shopping Centre からの回答
Good morning Evelyn
Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Kind Regards Sophie - klass.co.uk
Deliver on the date specified
Deliver on the date specified. I wanted this item for my holidays and it arrived 2 days after I had left.
2024年4月2日
Sent message service not acceptable from staff at Aler Valley GS
Sent message , asking customer services to contact me by phone , very prompt, able to make order with her , order arrive quickly.
Disappointed with service at store Alver Valley G S ,staff refused to phone customer services for me to place order !!!
Will not shop there again !
2024年3月22日
Klass - Alver Valley Shopping Centre からの回答
Good morning Lynette
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Kind Regards Emma - klass.co.uk
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