Everything I buy is so comfortable and fits perfectly and I didn’t have to wait for the parcel to come very long
企業が回答しました
所在地
所在地を変更London Road, Sevenoaks, TN14 7AD Kent., GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I came across Klass clothing while visiting a large garden centre in Kent which was selling their products. I was impressed with the versatility of the clothes’ design, colour, sizes and material. Th... もっと見る
企業が回答しました
Very helpful in store to check if I could order a particular size. Online ordering was very easy and I was impressed that there was no delivery charge. Delivery was good and on time, item was packa... もっと見る
企業が回答しました
Easy to order and dress arrived promptly. Lovely dress but didn’t suit me. The return arrangements were very good as I was able to take it to the Klass department at Polehill and the staff were very h... もっと見る
企業が回答しました
企業情報
Klass - Polehill について
当該企業による記述
Klass is a UK women’s fashion designer and retailer based in the North West of England with a heritage of over 35 years.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
Our promise to you
当該企業による記述
- Our customers are at the heart of everything we do.
- Our customer services team work closely with our warehouse team and store teams to ensure that we provide the highest standard of customer care. Treating our customers with support respect and kindness.
Tracked 48 Hour Delivery
FREE 48 Hour Delivery On Orders Over £30
Get free 48 hour tracked delivery on all orders over £30
連絡先
London Road, Sevenoaks, TN14 7AD, Kent., 英国
Get 15% Off Your First Order
4.3
優良
34件のレビュー
ネガティブなレビューの 82％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Everything I buy is so comfortable and…
Everything I buy is so comfortable and fits perfectly and I didn’t have to wait for the parcel to come very long
2026年5月8日
Klass - Polehill からの回答
Good Morning Lesley,
Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Friendly helpful sales associates who…
Friendly helpful sales associates who made my visit very pleasant indeed
2026年5月5日
Klass - Polehill からの回答
Good Afternoon Ashleigh,
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Easy to order and dress arrived…
Easy to order and dress arrived promptly. Lovely dress but didn’t suit me. The return arrangements were very good as I was able to take it to the Klass department at Polehill and the staff were very helpful and friendly making the return so easy. Thank you.
2026年1月2日
Klass - Polehill からの回答
Good Afternoon Pauline, it is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Ordering was very easy
Ordering was very easy, updates on delivery were helpful. Very good quality jumper too. I was happy.
2025年12月29日
Klass - Polehill からの回答
Good Morning Kelsey, thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!
Klass discount online only
Wife had found some cloths to buy from Klass unit at Polhill Garden Centre. They had a really good selection and the staff were very helpful. Wanted to use my Bluelight discount card but told it was online only.
Didn't continue with the purchase as online discount was worth twenty percent off.
Seems a real shame the store at Polhill had to loose out on a decent sale .
5 out of 5 for the store and staff. Really can't understand why discount had to be online only when you can try the stuff on in store and not have to return anything that might not fit etc
2025年10月14日
自発的なレビュー
Klass - Polehill からの回答
Good Afternoon Mark, thank you for taking the time to share your feedback. We're really pleased to hear that you found our selection and staff at the Polhill store helpful- we'll be sure to pass on your kind comments on to the team.
We're sorry for the disappointment regarding the Bluelight discount being available online only. We understand how frustrating this can be and appreciate your thoughts on how it affects in-store shopping. Your comments have been passed to our management team for review, as we're always looking for ways to improve both our in-store and online experience.
Thank you for your feedback, and we hope to welcome you back in the future.
Your service and staff very good
Your service and staff very good, shirt I bought very small, I would have to go up 2 sizes to get nice fit.
2025年5月2日
Klass - Polehill からの回答
I'm sorry to hear you were disappointed with your order, our size chart is on each product page with measurements.
Return instructions unclear
I was pleased overall but a little disappointed in the fact that I travelled 13 miles to my nearest Klass store at Polehill to return an item, (specified on the paperwork that this was the preferred method of return) only to find that the store refused to accept the item for return so I had to pack it and return it via the post office.
2025年3月24日
Klass - Polehill からの回答
Hi Annette, we are sorry to hear that the returns process was difficult for you. We have a new returns process, so for future returns you can use the QR code so the post office can print the label for you or request they collect the parcel from your home and they can bring the label with them.
Dresses
The sales assistant was amazing, a real asset to the company! Returns are easy. The clothes are great quality!
2025年2月7日
Klass - Polehill からの回答
Good afternoon Heather
Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Kind Regards Kate - klass.co.uk
Klass - Polehill からの回答
Good afternoon Nicola
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Sophie - klass.co.uk
Staff members are always helpful and…
Staff members are always helpful and polite. Nice cloths selection.
2024年11月21日
Nice styles and quality is good
prompt delivery. good deals in the sale.
Compliments from friends when wearing the clothes.
2024年11月19日
Everything was fine & arrived the day…
Everything was fine & arrived the day it was due to arrive.
2024年12月2日
I love Klass and have reviewed many times so that says it all
As I buy a few items when I’m online or in a place that sells Klass I usually buy something as I’ve stated before I like their clothes very much and have reviewed my items I purchased many times for they’re good quality and for the price I will certainly carry on purchasing they’re products but I probably won’t review them anymore as I have said what I like many times thank you
2024年7月29日
Klass - Polehill からの回答
Good morning Elaine
Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!
Kind Regards Sophie - klass.co.uk
Klass - Polehill からの回答
Good morning Sara
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Emma - klass.co.uk
Something different and reliable
I came across Klass clothing while visiting a large garden centre in Kent which was selling their products. I was impressed with the versatility of the clothes’ design, colour, sizes and material. The clothes hang well on any body and are well tailored. Majority of the clothes are made from non-natural material but it’s as comfortable and drapes well as any linen, silk or cotton. Plenty of choice!
Very reliable company, good customer service, quick arrival by post.
2024年7月23日
自発的なレビュー
Klass - Polehill からの回答
Good morning
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Sophie - klass.co.uk
Klass - Polehill からの回答
Good morning Brenda
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Kind Regards Kate - klass.co.uk
I have purchased a lot of Klass…
I have purchased a lot of Klass Clothing very good quality materials in their
Dresses and tops, either from their outlets or on line
2024年6月6日
Klass - Polehill からの回答
Good morning Jennifer
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Emma - klass.co.uk
Klass - Polehill からの回答
Good morning Susan
Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!
Kind Regards Sophie - klass.co.uk
Klass service
Klass service, both online and in-store, were perfect on purchasing items and returns. Will definitely be visiting again.
2024年4月19日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。