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Klipboard レビュー 

17
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TrustScore 5段階評価の4

3.8

ソフトウェア企業
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当該企業による記述

Klipboard (formerly Kerridge Commercial Systems) provides industry-specific business management software that helps organisations work smarter, operate more efficiently and grow with confidence. Since 1976, we've partnered with more than 55,000 customers worldwide across distribution, automotive, retail, rental, manufacturing, transport and field service industries. Our cloud-based software includes ERP, field service management, warehouse and inventory management, CRM, eCommerce, mobile workforce solutions, business intelligence and digital payments—all designed to streamline operations and give businesses greater visibility and control. With more than 1,600 specialists across the UK, North America, South Africa, Australia, the Nordics and Benelux, we combine deep industry expertise with local support to help customers improve performance today and prepare for tomorrow.

連絡先

3.8

ほぼ満足

TrustScore 5段階評価の4

17件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 100％に回答しています

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3.8

すべてのレビュー

(17)

過去12か月のレビュー数: 17件

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5つ星のうち5の評価

Klipboard is the foundation of my business

We have relied on Klipboard for almost a decade building our film equipment rental business. The team has been responsive and progressive in building a product that we use and trust every day. The easy to use and affordable online platform has made running our business quite a breeze. The software talks to the programs we need it to and we've been able to customize the platform for our specific designs and use cases. We're really happy and couldn't imagine using another software. It feels like a modern platform that's been a pleasure for our team to use on a daily basis to manage our huge inventory of camera and lighting equipment.

2026年8月26日
自発的なレビュー
Klipboard ロゴ

Klipboard からの回答

Hi Nathan,

We are thrilled to hear your positive experience with us! We aim to provide a great service to our customers and couldn't be happier that you have seen that first hand.

Thank you for taking the time to share your feedback, we look forward to continuing to support you and your business in the future!

The Klipboard Team 😊

5つ星のうち5の評価

Great service

Great service

2026年8月19日
Klipboard ロゴ

Klipboard からの回答

Thank you, Sean, for your review. We're delighted to hear that you've received great service and had such a positive experience with our team.

We appreciate you taking the time to share your feedback and look forward to continuing to support you in the future.

The Klipboard Team 😊

5つ星のうち2の評価

Lack of engagement during the process

Their communication is very poor during the process of building bespoke software. The time line applied can be too long and gets longer when the complete instructions for the build is not shared with the engineers from the start, is ridiculous. I don’t believe the company is customer focused, if they were, they would engage with the customer through the stages proactively instead on ignoring them.

2026年8月22日
Klipboard ロゴ

Klipboard からの回答

Thank you for taking the time to share this, and I'm sorry to hear the experience fell short of what you should expect from us. Feedback like this matters, and it's clear we didn't meet your expectations at this time.

You're right to expect proactive updates at every stage. Our team is committed to keeping you in the loop throughout and we will investigate why we fell short on this occasion.

We'd really like the chance to understand more about what happened in your case and see what we can do to put things right. Please get in touch directly so we can see what we can do to solve this for you.

Thank you again for your honesty. It's how we improve, and we'd like to utilise it to put things right.

5つ星のうち1の評価

We have yet to use this platform

We have yet to use this platform, as it is not simply a click a button and it turns on. The option does not connect into our Current RMS.

2026年8月21日
Klipboard ロゴ

Klipboard からの回答

Hi Jess,

I'm sorry to hear you're having trouble. It sounds as though you potentially need some onboarding support with a plugin or integration, unless I am mistaken. It would be valuable for us to get a little more detail from you regarding what you are experiencing.

Please could you reach out to our support team so that we can identify what the issue is that you're having and rectify it for you?

Thank you! And sorry again that you have had a negative experience so far.

5つ星のうち4の評価

Comprehensive feedback on the products…

Comprehensive feedback on the products we needed to upgrade to.

2026年8月14日
Klipboard ロゴ

Klipboard からの回答

Thank you for your feedback. We're delighted to hear that you had a positive experience and received comprehensive support from our team. We appreciate you taking the time to share your review and look forward to continuing to support you in the future.

5つ星のうち5の評価

I prefer every one

I prefer every one

2026年8月20日
Klipboard ロゴ

Klipboard からの回答

Thank you for your review. We're delighted to hear that you're enjoying our service and having a positive experience with us.

We truly value your support and feedback, and we're committed to continuing to provide the best possible experience for our customers.

Thank you for choosing us, and we look forward to supporting you in the future. 😊

5つ星のうち5の評価

Great service

Great service

2026年8月12日
Klipboard ロゴ

Klipboard からの回答

Thank you for your review. We're pleased to hear that you've had a positive experience with our service.

We appreciate you taking the time to share your feedback, and we're delighted that our team has been able to support you effectively.

Thank you for choosing us, and we look forward to continuing to work with you. 😊

5つ星のうち5の評価

All very clear

All very clear, given a choice with relevant details, once chosen I was sent a doc to sign.

No problems

2026年8月13日
Klipboard ロゴ

Klipboard からの回答

Hi Raymond,

Thank you so much for taking the time to share this, we really appreciate it. It's great to hear the process was clear from start to finish, and that having a choice with the relevant details made it easy to find the right option for you.

Thanks again for your kind words and for being a part of the Klipboard community. If there's absolutely anything we can do going forward, please don't hesitate to reach out!

Best wishes,

Lizzie at Klipboard

5つ星のうち5の評価

Upgrade B13 to V21 (Technical Team)

During an upgrade process from B13 to V21, the Technical Team consistently demonstrated professionalism, expertise, and a genuine commitment to ensuring a successful outcome.

What stood out most was their willingness to go above and beyond. They were responsive, approachable, and always prepared to assist, ensuring that we felt supported every step of the way.

In an environment where great customer service can sometimes be difficult to find, their level of care and dedication has been truly refreshing.

2026年8月6日
自発的なレビュー
Klipboard ロゴ

Klipboard からの回答

Hi Debbie,

Thank you so much for your kind review!

We're so glad to hear that our team was able to provide such a good service for you, something Klipboard strives for across our business. Thank you for trusting our team to provide you with a seamless and successful upgrade process!

We are delighted that SIG has successfully moved from ERP One V13 to ERP One V21, a great platform for take advantage of wider digitisation, AI and other developments.

Of course, if there's absolutely anything we can do to support you now or in the future, please don't hesitate to let us know!

5つ星のうち5の評価

We have worked with Klipboard for over…

We have worked with Klipboard for over 10 years now and it's been the best decision we made to have Klipboard as our system provider. They have helped progress our business forward year on year as they continually expand and develop.

2026年8月2日
自発的なレビュー
Klipboard ロゴ

Klipboard からの回答

Hi Ryan,

Thank you so much for these kind words, and for being with us for over 10 years! It genuinely means a lot to hear that Klipboard has played a part in helping your business move forward.

Growing and developing alongside customers like you is exactly what drives us, so knowing it's making a real difference on your end is fantastic to hear.

Thank you for your continued trust and support over the past decade, we're looking forward to many more years of working together!

5つ星のうち5の評価

Our Upgrade Experience

Klipboard have just helped up us upgrade from K8 Babbage to ERP One. Such a major upgrade is a lot of work and can be a stressful time. The Project Manager assigned to us could not have handled the process better. He was organised, very effective, honest and we felt fully supported throughout the months leading up to and during Go Live itself at the end of June. We cannot thank our Project Manager and the Klipboard team enough for guiding us through this process. We are now trialing ePick and are looking at ePod.

2026年8月1日
自発的なレビュー
Klipboard ロゴ

Klipboard からの回答

Thank you for your positive feedback, it's great to hear that the Project Manager gave you such great support, along with the wider Klipboard team. Now that John George is on the latest ERP One V21 platform, you should see many benefits from recent development. It is a great platform for future improvement, and it's exciting that you are already on the journey of digitising the Picking and delivery process with ePick and ePod. It's the next step in a bright future!

5つ星のうち5の評価

Strong ERP Platform Backed by a Great Team

We've worked with Klipboard (formerly Kerridge) for many years, from our time on OneOffice through to our move to K8/ERP One in 2014.

Over that period, we've grown significantly as a business and built a strong relationship with Klipboard. They've consistently helped us streamline processes and improve our ERP landscape.

Our confidence in the platform has led us to invest further in the Klipboard ecosystem, including solutions such as ePOD and Web Builder, as well as partner products including Phocas and Netstock.

The Klipboard team brings a wealth of knowledge across both support and project delivery, and they've taken the time to understand our business and its requirements.

We would happily recommend Klipboard to any organisation looking for an ERP partner and a platform that can scale alongside their growth.

2026年7月30日
自発的なレビュー
Klipboard ロゴ

Klipboard からの回答

Thank you for your fantastic review! We're delighted to hear that Klipboard has supported your significant growth over the last 12 years and helped streamline processes across your business. We are so glad that Harvey and Brockless is successfully using the latest ERP One V21 platform.

It's especially rewarding to know that your confidence in our solutions has led you have successfully incorporated other products in the Klipboard ecosystem to strengthen your ERP. We're also pleased that our support and project delivery teams have been able to build a strong understanding of your business and requirements.

Thank you for your recommendation and partnership. We look forward to supporting your continued success for many years to come.

5つ星のうち4の評価

We've used Klipboard (Insphire) for a…

We've used Klipboard (Insphire) for a number of years and it remains a key part of our day-to-day operations.

Like any system, we've experienced our fair share of issues over the years, particularly around performance and stability at times. However, what has stood out recently is the willingness of the support team to listen and work with us. They've been proactive in investigating ongoing issues, introducing monitoring, and helping us through our migration to Azure and Microsoft Intune.

Support tickets are dealt with professionally, communication is good, and it's clear they're committed to continually improving the platform. No software is perfect, but it's reassuring to see they take customer feedback seriously and are investing in making the system better.

Overall, a positive experience and we're looking forward to seeing the improvements continue.

2026年7月22日
自発的なレビュー
Klipboard ロゴ

Klipboard からの回答

Thank you for your feedback and continued partnership. We appreciate your recognition of our support team and commitment to improvement. We're pleased to hear our efforts have made a positive impact and look forward to continuing to support your business.

5つ星のうち1の評価

Very poor support

Poor support as we have been waiting for a resolution for an issue logged in March.
Case CS0432644
Last response from Ashish Singh was 14/04/2026
Last follow up email from us 21/04/2026

2026年3月3日
Klipboard ロゴ

Klipboard からの回答

Hi Muhammed - I'm really sorry to hear that you are having this issue, I will investigate this issue now and we will come back to you. Thanks for letting us know!

UPDATE: I'm delighted to hear that we were able to resolve your issue, and that the support case has been closed. I hope things continue to be positive and thank you for being a Klipboard customer!

5つ星のうち1の評価

Poor Support : Case CS0432644

We are still waiting for a resolution to a case we logged in March :

Case CS0432644
Logged 03/03/2026
Last response from Ashish Singh 14/04/2026
Last follow up email from us 21/04/2026

2026年3月3日
Klipboard ロゴ

Klipboard からの回答

Hi Zain - really sorry that your case has not been resolved, we are looking into it now and will come back to you!

UPDATE: I'm delighted to hear that we were able to resolve your issue, and that the support case has been closed. I hope things continue to be positive and thank you for being a Klipboard customer!

5つ星のうち4の評価

Efficient

Friendly, efficient and fast

2026年7月16日
Klipboard ロゴ

Klipboard からの回答

Many thanks for your review, Marius - we appreciate the support, I'm glad you're receiving a great service from Klipboard!

5つ星のうち4の評価

A Strong and Mutually Beneficial Partnership

Overall, my feedback is very positive. In my opinion, our collaboration with Klipboard has been beneficial for both sides. It has been a true win-win relationship, with open communication, mutual trust, and a shared commitment to achieving successful outcomes. I look forward to continuing to strengthen this partnership.

2026年7月14日
自発的なレビュー
Klipboard ロゴ

Klipboard からの回答

Hi Nuno - thank you for your positive feedback, we really appreciate it. I'm delighted that you are enjoying a collaborative relationship with us, it's how we like to work with all our customers. Best wishes to you for the future!

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