Knowhow レビュー 4

Honestly the most shocking company I've ever had to deal with, requested a repair on my monther in laws freezer, they left it in a worse state, can't get any one back out for over a week, the call centre staff talk to you like rubbish and argue back when you say anything, avoid at all costs

From bad to worse, probably the worst customer service experiences especially from such a large company. Our electric oven broke down on 22/02/2025, had a reall challenge getting anyone to answer the phone and chat was useless. I eventually used a word on chat which saw an immediate response, however the agent could only book an engineer for the 26/2/2025. Alright I can accept that, but 15 minutes before they were due I had a text saying the visit was cancelled for no reason, Went back on chat and could only book 03/03/2025. So over a week before the cooker would even be seen. We decided to forget Currys (Knowhow) and buy from a more reputable company. cancelled all contracts with Currys (Knowhow) and have a 10 year guarantee on the new product at no extra cost. The agent I called to cancel agreements did not even ask why? odd in a revenue losing process. The trouble is that we will never use this company again and we spend quite a bit.

Could not get through initially kept getting cut off as saying no operators available. The online chat was awful and no help at all. I rerang 3 days later and spoke to a very helpful agent.

Robbery beyond any Robbery

There should be a "0" star to vote for, as this company deserves no more, they are making full of me for the last two years, I have bought an HP laptop in August 2014 at CURRY'S shop Limerick ROI, as well as KNOWHOW insurance who is payed regularly with my DD, at February 2015 my laptop just stoped, freeze, only after 6 months, I took it back to the shop who is by the way 50 km away and was told it's under warranty they are going to look after me, got my laptop back and fault was detected as "software fault", to make long story short after 3rd time I requested "Write off" they said NO, after fourt time laptop is being repaird then you can get a voucher to by ONLY at Curry's shop. This morning I took my laptop 6th time to Carry's shop Limerick, and store assistant told me that this is only 3rd time I have no rights to ask for Write off. Am I pis sed of? No, 7 times down to Limerick and back ,one time was told laptop ready for collection but when I got there it was not in a shop, 100 km each time to waste petrol, my time and my nerves, not counting my exams I bought the laptop for, something I need the laptop for. If it can't be fixed permanently give me my money back, do not even mention the voucher, I clearly do not want to spend single penny in Curry's ever.I am strongly thinking about getting a solicitor involved or contacting an Ombudsman, as I feel they are making a full of me and at same time taking an amount from my account every month to cover something that clearly never will be fixed.