I ordered some cast iron enamelled products. One arrived chipped on the handle and lid. A quick email and a picture later my damaged item was replaced with no hassle at all. Honestly - the best custom... もっと見る
企業が回答しました
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Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... もっと見る
企業が回答しました
Ordered two items. Took ages for them to tell me one wasn't in stock. I agreed to a different colour of item (which takes ages as they take days to reply to any communication), they dispatched but... もっと見る
Ordered a enamel cast iron casserole dish and unfortunately there was a product issue as the enamel on the lid chipped off after one wash. The team at Koch & Köchin were so incredibly supportive and h... もっと見る
企業が回答しました
企業情報
当該企業による記述
Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
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3.6
まあまあ
368件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 72％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great customer service
After my first order I received an email to say the colour that I requested was no longer available. They offered Alternative colours.
I called up the office to chat to them about this. I dealt with the most helpful gentleman, He managed to source a new colour for me check the availability and get the item out that day so it arrived promptly the next day.
Very happy with the casserole cast iron pot. It’s great quality and I’ve already used it twice.
I got a phone call from the same gentleman that evening to ask if I had received it and if I was happy. What great customer service? I felt like they cared about my order.
I will definitely be returning to buy In the future.
2025年3月12日
自発的なレビュー
Koch & Köchin からの回答
Hi Lisa,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Koch & Köchin からの回答
Hi Mitchel,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
You were so helpful when an item was…
You were so helpful when an item was damaged you sent a replacement item your helpful staff were amazing
2025年2月24日
Koch & Köchin からの回答
Hi Marc,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Koch & Köchin からの回答
Hi Marty,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Shianne
Everything is superbly grafted and well…
Everything is superbly grafted and well made and comes at affordable prices o have bought a few things now and all superbly made and delivered on time.
2025年1月27日
Koch & Köchin からの回答
Hi Ms Simpson,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Koch & Köchin からの回答
Hi Tara,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Superb customer service
Ordered a enamel cast iron casserole dish and unfortunately there was a product issue as the enamel on the lid chipped off after one wash. The team at Koch & Köchin were so incredibly supportive and helpful when I raised the product fault it with them and they immediately sent out a full replacement free of charge - lid and pot! 10/10 would recommend Koch & Köchin
2025年1月16日
自発的なレビュー
Koch & Köchin からの回答
Hi Catherine,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Koch & Köchin からの回答
Hi Amy,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
When the parcel arrived I was missing…
When the parcel arrived I was missing one item contacted customer service and they sent the item straight away they were very pleasant and polite
2025年1月3日
Koch & Köchin からの回答
Hi Michael,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
My experience was perfect as my item…
My experience was perfect as my item arrived quickly and safely
2025年1月3日
Koch & Köchin からの回答
Hi Melanie,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Really good love my kitchen pots…
Really good love my kitchen pots customer service was on on point as well notified me about my delivery etc
2025年1月2日
Koch & Köchin からの回答
Hi Sarah,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
New set of knives
Ordered a set of knives. Delivery states 3-5 working days. I'm now at 14 days and still no delivery.
2025年1月14日
Koch & Köchin からの回答
Hi Laura,
Thank you so much for reaching out, and we sincerely apologize for any confusion caused.
We’re happy to let you know that your order has already been delivered. The delay was due to our company holidays, which were mentioned on our website.
If there’s anything else we can assist you with, please feel free to let us know. We're here to help and want to ensure you're completely satisfied.
Kind regards,
Cherri
Good, efficient service
Pan arrived in good time, despite winter road troubles, safely wrapped. Thank you.
2025年1月3日
Koch & Köchin からの回答
Hi Tess,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
I have contacted you on email to flag…
I have contacted you on email to flag that I have not received my items but no response
2025年1月2日
Koch & Köchin からの回答
Hi Ruth,
Thank you for your message, and we sincerely apologize for the inconvenience caused.
It seems we did not receive your previous email. We are committed to resolving this issue as quickly as possible. Please kindly resend your email to customerservice@nuovva.co.uk, and we’ll assist you further to ensure everything is resolved to your satisfaction.
We truly appreciate your patience and your effort in bringing this to our attention. We strive to ensure our customers are happy, and we’ll do our best to make things right for you.
Kind regards,
Cherri
Koch & Köchin からの回答
Hi Cath,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Koch & Köchin からの回答
Hi Antonia,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Avoid - scam company who send poor quality products not matching description.
Ordered two pots and only one arrived. Sent a query on their online form, an email and a message via Instagram and no response. Are they a scam company?
2025年1月8日
自発的なレビュー
Koch & Köchin からの回答
Hi Vaux,
Thank you for reaching out.
We sincerely apologize for the inconvenience caused. We are committed to resolving this issue promptly. Please email us at customerservice@nuovva.co.uk, and we’ll assist you further to make things right.
We appreciate your patience and your effort in bringing this to our attention. We strive to ensure our customers are happy, and we will do our best to resolve the issue swiftly.
Kind regards,
Cherri
Fast delivery and great price
2025年1月2日
Koch & Köchin からの回答
Hi Mr. Toomey,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Great set of knives
I was a bity wary as the price was good but am happy with the quality and they look great in our kitchen.
2024年11月26日
Koch & Köchin からの回答
Hi Sue,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Fast delivery and pan set is great
2024年11月25日
Koch & Köchin からの回答
Hi Jones,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
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