Komodo レビュー 

Amazing customer service .
I ordered a t shirt in 2 sizes M, and L . The L was too big but the M was even bigger than the L
I asked the Komodo customer service team if I could send it back and they could double check the size. They said yes , I sent it back and less than a week later I had a new M shirt that fitted perfectly

The products are of good quality but the customer service is extremely poor. For high-cost items I expected the customer experience to be easier, I have ordered twice from Komodo and both times there have been significant issues with the order. One time, the order wasn't dispatched until I contacted them to hear that one of the five items was out of stock and so they hadn't sent the order. I think that it would have been better service to have contacted me of this issue beforehand.

Very expensive dungarees as a present- hung them up on a hanger and when I returned after 2 weeks they had bleached in the sunshine. Komodo took ages to reply to my first email- a follow up email provoked a ‘it’s natural dye so you should have known it would bleach’ (I paraphrase). It would be good if this were made clear on the label. It’s not. Not very good customer care.

Hat delivered with completely different print on the brim to the one shown in the image online. Company very apologetic, quick to respond and offered full refund. But as always in this situation, I don't want a refund - I just want the product I was led to believe I was ordering. Now I have to spend ages finding an alternative elsewhere, on top of the time to send the product back.

I really like Komodo, independent, great quality of production and material,

Everything was fine with ordering and delivery. Only when I wanted to return and had some questions about that, they barely answered and gave confusing answers. Even after phoning to hear them say my emails would be looked at and I would hear from them, I got no further reaction.

I ordered a couple of different sizes of the same item to try them on and see which fitted me best. I was sent the wrong colour, which i'm somewhat suspicious about given that the colour i was sent (a light grey) wasn't on the website and was very similar to the colour i ordered (an 'off-white'), which suddenly sold out when i brought this up. I was also sent the wrong size in one of the items because it was mislabelled, which took a while to discover and meant my buying more sizes and other colours in order to get one that fitted. I never did get the colour i originally ordered. At the same time the Komodo representative did a lot to try and make up for this, finding me possible alternatives and emailing me a free returns label. I also bought another item that arrived in good time and good condition. All in all a mixed bag.

Poor customer service very slow in delivery took well over a week to deliver when it was supposed to be two or three days. Stock on website was very poor and couldn’t give a answer to when sizes we’re back in I waited ages to get last order no communication from them until I emailed and was told they couldn’t fulfill my order so had a refund will definitely not use again

Made an order with Komodo, and nothing happened. The money came out of my account, but that's as far as I've got. No updates, nothing. Attempts to contact them have proven futile. At this point, I'll accept the loss of the money if only to spread the word about how dire they are. My only regret is that I have to give them at least 1 star.

Great Brand - The Ethical Fashion Pioneer plus I love the styles

Great ethical credentials, yet from my personal experience I never end up wearing them as they don’t really suit me as as an individual no matter how Organic and comfortable they are, had to donate hardly worn new clothing in the end. With any ethical and pre loved clothing it has to suit you, get used / worn and most importantly ‘bring you joy’. If in doubt let it go and pass it on to a good home. Like the brand but it’s not for me.

This is a superb ethical brand company. I ordered two pairs of organic linen joggers and they were superb quality. There was a control issue where one had an incorrect label sewn in and their customer service team were so helpful.