KonsciousKeto レビュー 604

KonsciousKeto からの回答

1日前

Hi there, thank you for your kind feedback!

We’re so glad to hear that Emma helped ease your stomach discomfort and made a positive difference for you. It’s always encouraging to know the product is delivering real relief. We truly appreciate you sharing your experience!

Sincerely,
Konscious Keto Team

KonsciousKeto からの回答

4日前

Hello Samdra,

We’re sorry to hear about your experience and understand your concern, especially if you’ve noticed changes that weren’t expected.

Supplements can work differently from person to person, and sometimes other factors can influence how your body responds. That’s why we have a team of coaches who can help guide you, answer questions, and offer tips that may help improve your experience.

At this time, there isn’t enough information in your review for us to locate your account or investigate your case further.

If you’re interested in talking to one of our coaches, or if you want to go over your refund options, feel free to email us at hello@konsciousketo.com.

We appreciate you giving our product a try and we’re here to help however we can

Sincerely,
Konscious Keto Team

KonsciousKeto からの回答

5日前

Hello Lisa,

We appreciate you taking the time to share your experience and are sorry to hear that the product did not provide the results you were hoping for.

Digestive health can be very individual, and supplements may affect each person differently depending on factors such as diet, hydration, medications, and overall gut health. While some people notice improvements, others may experience different responses. That said, we have a team of health coaches who can provide tips, guidance, and support based on your experience.

Regarding your order, during the checkout process there are additional offers that can be selected, and there is always an option to accept or decline these before completing the purchase. That said, we sincerely apologize if this was presented in a way that felt confusing or unclear.

For the return process, once a return label is provided, it is intended to cover the cost of sending the items back. We’re sorry if there was any confusion or inconvenience regarding this, and we’d be happy to review what may have happened in your case.

If you have any remaining concerns or questions, please feel free to reach out to us at hello@emmarelief.com, and our team will be happy to assist.

Sincerely,
Emma Relief Team

KonsciousKeto からの回答

2026年3月23日

Hi Diane,

We’re very sorry to hear about your experience and understand how frustrating this situation must feel. We appreciate you bringing this to our attention.

After reviewing your case, we can confirm that your refund was already processed, and this was communicated to you on February 26.  However, It appears there was also a dispute initiated through PayPal, which can sometimes affect how or when refunds are completed.

At this time, our refunds team is actively working on your case to ensure everything is properly resolved. We understand how important this is and want to reassure you that it is being carefully looked into.

For the fastest updates and assistance, we kindly encourage you to continue communicating through your existing support ticket, as this allows our team to provide you with the most accurate and timely information.

As this is a public forum, we’re unable to go into further account-specific details here.
We appreciate your patience and are here to help get this resolved for you.

Sincerely,
Konscious Keto Team

KonsciousKeto からの回答

2026年3月12日

Hi Willie,

Thank you for taking the time to share your experience. We’re sorry to hear about the frustration this situation has caused and understand how disappointing it must feel, especially after deciding not to use the product based on your doctor’s recommendation.

For clarity, during the ordering process, customers may sometimes see additional offers for different package options. These offers are optional, and customers can choose whether or not to accept them before completing the order.

We’d also like to clarify that we have ceased phone support and now focus on email support, which allows our team to track and resolve customer concerns more efficiently. Our support team is very responsive and works to reply as quickly as possible to assist with order questions, returns, and refunds.

Regarding the return shipment, when a prepaid return label is provided, it is intended to cover the cost of returning the package when used as instructed. If any additional postage was requested at the post office, our support team would be happy to review the details with you and clarify what may have occurred.

Since this is a public forum, the information shared here does not provide enough details for us to review your specific order. We kindly encourage you to reach out directly to our support team at hello@emmarelief.com and include helpful information such as your name, order number, or the email address used to place the order so we can look further into your case and assist you properly.

We appreciate you bringing this to our attention and would be happy to help review this further.

Sincerely,
Konscious Keto Team

KonsciousKeto からの回答

2026年1月15日

Dear Customer,

Thank you for sharing your experience. We’re truly sorry to hear about the frustration you’ve described, and we understand how upsetting this situation must feel. This is not the experience we want for anyone.

At this time, we’d like to clarify that we do not offer phone support. Our customer care team assists customers exclusively via email so that we can properly review orders, document requests, and provide accurate support. We’re sorry for any confusion this may have caused.

This review does not include a name, email address, or order number, which means we’re unable to locate your order or review any prior correspondence at this time. If you’re open to it, please email us at hello@emmarelief.com with your order details so we can review your situation and assist further, including discussing next steps.

We appreciate you taking the time to share your feedback and hope you’ll allow us the opportunity to look into this directly.

Sincerely,
Konscious Keto Team

KonsciousKeto からの回答

2026年1月13日

Hello Christian,

Thank you for reaching out and we're truly sorry for the frustrating experience you had with your order.

We completely understand how upsetting this must have been. The goal for our offers is to give customers a chance to save more, but we can see how the payment issues, the unexpected large order, and the pressure during the call created a terrible experience for you. That's not the experience we want anyone to have.

We want to address your concerns properly, but unfortunately we can't find your order through the review you left. Please email us at hello@emmarelief.com with your order information so we can locate your account and work with you directly to resolve this situation.

Regarding the consultant, we want to clarify that this was from a third party coaching company we've partnered with. They're designed to help customers who might need more personal guidance, but the experience you described with pressure to add products is not acceptable. We'll be forwarding your feedback to them.

As for the refund and shipping fees, we'd like to review your specific case and see what we can do to make this right. Please reach out to us at hello@emmarelief.com so we can assist you further.

We appreciate you taking the time to let us know what happened and we're here to help get this resolved.

Sincerely,
Konscious Keto Team

KonsciousKeto からの回答

2025年12月23日

Hello Christie,

Thank you for reaching out and we're sorry for your frustration with this experience.

We received your PayPal case and have since processed your refund and canceled your subscription. You should see the refund reflected in your account soon. If you have any questions or don't see it after a few days, please let us know.

We appreciate you taking the time to let us know about your concerns and we're here if you need anything else.

Sincerely,
Konscious Brands

KonsciousKeto からの回答

2025年12月18日

Thank you for sharing your experience, Linda!

We truly appreciate you taking the time to highlight what worked well for you. Congratulations on losing over 30 lbs and improving your cholesterol levels—that’s a fantastic achievement.

It’s great to hear that the meal plans and recipes supported your success and that our customer service met your expectations.

We love that you’re considering rejoining and would be excited to support you again whenever you’re ready.

Thank you for your recommendation and continued trust in the plan.

Sincerely,
Konscious Brands

KonsciousKeto からの回答

2025年12月2日

Hello,

Thank you for sharing what happened. We are sorry to hear about the confusion and we understand why this situation was upsetting.

We tried to look up your information using the details in this review, but we are unable to locate any order under your name or email. If you can, please send us a message at hello@emmarelief.com so we can review your account directly. If you have reached out before, you can simply reply to our last email and mention that this is in relation to your TrustPilot review so we can identify you right away.

Just to clarify, we are unable to place an order on a customer’s behalf. Every purchase goes through multiple security checks and requires manual confirmation from the customer unless they are enrolled in an active subscription. This is why we would really like to review your account so we can understand exactly what happened.

We are glad to hear that a full refund was issued. We take situations like this seriously and want to make sure there is no misunderstanding or mix up with your account. Once we can locate your record, we will be able to give you a proper explanation and help clear things up.

We appreciate you bringing this to our attention and we are here to help as soon as we hear from you.

Sincerely,
Emma Relief Team

KonsciousKeto からの回答

2025年11月17日

Hello Lane,

We understand how upsetting this must feel and we want to help clear things up as quickly as possible.

We tried checking our system to look into any charges or active orders under your name, but we unfortunately cannot locate an account or purchase based on your review alone. To make sure we can investigate this properly, please email us at hello@konsciousketo.com. If you have already reached out before, just reply to our last email and mention that this is regarding your Trustpilot review so we can identify your account right away.

Please know that we do not send products or charge cards without authorization. Once we find your order details, we will be happy to review what happened and resolve it for you, including processing any refunds if needed.

We appreciate you bringing this to our attention and we are ready to sort this out for you.

Sincerely,
Konscious Brands

KonsciousKeto からの回答

2025年11月13日

Hello Terry,

We’re really sorry to hear about the trouble you’ve had reaching us and we completely understand how frustrating that must feel. After checking our system, we couldn’t find any recent emails or messages from your email address or name. The last interaction we can see connected to your account was in July 2024.

That said, we’ve now provided you with a return label that you can use to send your order back for a refund. Please make sure to email us at hello@konsciousketo.com moving forward so we can assist you directly and make sure your messages are properly received.

As for our phone support, we recently transitioned to a full email-based system. This change was made to help us respond faster and more efficiently to every customer concern.

We truly appreciate your patience and thank you for giving us the opportunity to make this right for you.

Sincerely,
Konscious Keto Team

KonsciousKeto からの回答

2025年10月17日

Thank you so much, Charmaine!
We’re thrilled to hear how much you loved the Konscious Keto meal plans and that they helped you achieve such incredible results. We appreciate your honest feedback about the other products, it truly helps us improve.

Wishing you a smooth recovery and continued success on your wellness journey,
Konscious Keto Team

KonsciousKeto からの回答

2025年10月17日

Hello Robert,

We’re sorry to hear about your experience and understand how frustrating it must feel to be charged but not receive your order.

Based on the tracking information associated with your order, it shows that the package was successfully delivered to your address on June 16, 2025. We recommend reaching out directly to the courier for more details about the delivery, as they can provide proof of delivery or clarify what may have happened.

You also mentioned reaching out to PayPal. After checking our system, we don’t see any PayPal cases or disputes related to your order at this time. If you have a case ID or reference number, please share it with us so we can help look into it further.

Please know that we take these concerns seriously and want to ensure this is resolved for you. Thank you for bringing this to our attention.

Sincerely,
Konscious Brands

KonsciousKeto からの回答

2025年10月17日

Hello Linda,

We’re sorry to hear that you haven’t seen the results you were hoping for so far. Everyone’s body can respond differently to supplements, and sometimes it can take a bit longer to notice changes.

To help you get the most out of your experience, we have a team of wellness coaches who can provide personalized tips and guidance on how to best use the product. They can offer insights on timing, consistency, and other factors that may influence results.

If you’d like, we can connect you with one of our coaches right away. Just reply to our email or reach out to our support team, and we’ll be happy to set that up for you.

We truly appreciate you giving the product a chance and sharing your feedback with us.

Sincerely,
Konscious Brands

KonsciousKeto からの回答

2025年10月17日

Hello Jeff,

We’re really sorry to hear about your experience and understand how frustrating it can be to wait for an order without updates.

Right now, Protaflo is temporarily out of stock, which is why your order hasn’t shipped yet. The good news is that our manufacturing team confirmed the restock will be available on November 7, 2025. Once it’s ready, we’ll notify you right away and ship your order as soon as possible.

Please know that our company is legitimate, and we would never intend to take your money. We truly appreciate your patience and understanding as we work through this delay. If you prefer to cancel your order instead, just let us know and we’ll process it right away.

Thank you for your understanding and for giving us the chance to make this right. We look forward to hearing from you soon.

Sincerely,
Konscious Brands

KonsciousKeto からの回答

2025年10月15日

Hello Douglas,

We’re sorry to hear that your wife hasn’t experienced the results she hoped for. We understand how disappointing that can be, especially after giving the product a fair try.

Our team has offered a 50% refund for your order, which you’ve accepted, and we’re happy to confirm that it has already been processed. You should see the refund reflected in your account soon, depending on your bank’s processing time.

While we’ve had thousands of customers who swear by Keto Activate and how it helped them reach their health goals, supplements can affect each person differently depending on their unique body chemistry and health background.

We truly appreciate you giving our product a try and sharing your experience. Your feedback helps us improve and support our customers better.

Sincerely,
Konscious Keto Team

KonsciousKeto からの回答

2025年10月15日

Thank you, Mary!

We’re so happy to hear that Keto Activate has been a helpful and enjoyable part of your weight loss journey. It’s wonderful that you’re seeing results and loving the taste too, we’re cheering you on as you continue your progress!

Here’s to your ongoing health and happiness!
Konscious Keto Team

KonsciousKeto からの回答

2025年10月16日

Hello Rochelle,

We’re really sorry to hear that you didn’t enjoy the taste of the product and that returning it has been confusing. We completely understand how frustrating that can be.

Our team already issued a return label for your order on September 30, 2025. Kindly check your email inbox for it. Just in case it was missed, we’ve resent the label for your convenience. Once our warehouse confirms the return, your refund will be issued promptly.

As for our phone line, we’ve recently shifted our focus to email-based support so we can provide faster and more detailed assistance. The phone line is now dedicated mainly to health-related reports, but rest assured our support team is always available through email to help with any concerns.

Thank you for sharing your experience. Your feedback helps us improve and serve our customers better.

Sincerely,
Konscious Keto Team